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CITY OF ARCADIA
AGREEMENT FOR CONSULTING S6MLIS CI. MANAGER
THIS AGREEMENT FOR PROFESSIONAL SERVIC S (hereinafter referred to
as "Agreement ") is made and entered into this 2-0f-h day of - ' by and
between the City of Arcadia, a Municipal Corporation, (hereinafter referred to as
"Arcadia ") and Warner Group (hereinafter referred to as "Consultant ").
RECITALS
WHEREAS, Arcadia has selected the Warner Group to undertake the professional
services as fully described in Exhibit "A" (copy attached).
WHEREAS, Consultant represents that it has experience and technical
competence to act as Consultant to Arcadia for the services required by this contract.
NOW THEREFORE, the parties agree as follows:
I. REPRESENTATIVES OF THE PARTIES AND SERVICE OF NOTICE
The representatives of the parties who are primarily responsible for the
administration of this Agreement and to whom formal notices, demands and
communications shall be given, are as follows:
All notices and written communications sent to Arcadia under the Agreement
shall be sent to the following address, unless authorized in writing to be sent
elsewhere by Arcadia:
CITY OF ARCADIA
City Manager
P.O. Box 60021
240 W. Huntington Drive
Arcadia, CA 91006 -6021
All communications sent to Consultant shall be sent to:
The Warner Group
Attention: Howard J. Goodman, President
5950 Canoga Avenue, Suite 600
Woodland Hills, California 91367
Any such notices and written communications by mail shall be conclusively
deemed to have been received by the addressee five (5) days after the deposit
thereof in the U.S. Mail, first -class postage and properly addressed as noted
above, or upon actual receipt thereof if delivered by personal service.
2. DESCRIPTION OF WORK
Arcadia hereby engages Consultant, and Consultant accepts such engagement, to
perform the services set forth in the attached Exhibit "A" incorporated as part of
this Agreement, Arcadia's principal representative, or the representative's
designee, shall have the right to review and inspect the work during the course of
its performance at such times as may be specified by the representative.
3. COMMENCEMENT AND COMPLETION OF WORK
A. The execution of this Agreement by the parties constitutes an
authorization to proceed, unless otherwise provided by the terms of this
Agreement.
B. The work described in Exhibit "A" shall be completed in accordance with
the schedule set forth in said Exhibit or as otherwise agreed upon in
writing by amendments to this Agreement.
4. DATA PROVIDED TO CONSULTANT
Arcadia shall provide to -Consultant to the extent feasible, all data, including
reports, records and other information, as requested by Consultant to perform this
Agreement.
5. OWNERSHIP OF DOCUMENTS
All files, records, reports, studies and other documents prepared or obtained by
this Agreement shall be the property of Arcadia. Basic notes, computations,
computer diskettes and similar data prepared or obtained by Consultant under this
Agreement shall, upon request, be made available to Arcadia without restriction
or limitation on their use. Consultant shall deliver such materials to Arcadia
according to the terms of this Agreement. Consultant shall have the right to make
duplicate copies of such materials and documents for his/her files as may be
authorized in writing by Arcadia.
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6. RELEASE OF INFORMATION
All information gained by Consultant in performance of this Agreement shall not
be released by Consultant without Arcadia's prior written authorization.
Confidentiality and disclosure shall be subject to the California Public Records
Act. (Government Code Section 6250 et. seq.)
7. CONFLICTS OF INTEREST
Consultant covenants that neither they nor any officer or principal in their firm
have any interest in, nor shall they acquire any interest directly or indirectly which
will conflict in any manner or degree with the performance of their services
hereunder. Consultant further covenants that in the performance of this
Agreement, no person having such interest shall be employed by then as an
officer, employee, agent, or subconsultants (see warranty - Section 15).
8. COMPENSATION AND PAYMENT
A. Consultant agrees to provide the services set forth in the attached Exhibit
"A" hereto, for a fee based on time and materials not -to- exceed
$55,000.00. Should Arcadia request, in writing, that Consultant perform
additional work and services beyond those required under this Agreement,
compensation for such services shall be on a time and material basis as
outlined in Exhibit "A" at page 26.
B. On or before the tenth (10`h) day of each calendar month following the
commencement of the work, Consultant shall cause to be made and
submitted to Arcadia a written value of the time for all work completed
and materials incorporated into the project up to the first day of that
month. If Arcadia requests, the consultant shall provide Arcadia along
with the invoice, copies or verification of all work performed for which
Arcadia is being invoiced. In reviewing and approving such invoice,
Arcadia may consider, in addition to other facts and circumstances, the
relationship of the work completed to the work remaining to be done.
Arcadia shall have the right to retain ten percent (10 %) of the estimated
cost of the work as partial security for Consultant's performance of this
Agreement. Within thirty (30) days after approval of Consultant's invoice,
Arcadia shall pay to Consultant that balance of such invoice after
deducting therefrom all prior payments and all sums to be retained as
partial security under the terms of this Agreement.
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C. Upon satisfactory completion of all work and services described in Exhibit
"A ", and Arcadia's approval thereof, Arcadia shall pay Consultant for the
total amount remaining due for each increment or phase of the work,
including all funds retained as partial security. Final payment shall be
made by Arcadia to consultant within thirty (30) days after Arcadia's
written acceptance of the work.
D. EXTRA SERVICES. If after work commences pursuant to this
Agreement, it becomes apparent that additional work not originally
contemplated as within the scope of this Agreement may be necessary
such as that shown on Exhibit "A ", or otherwise, if such services are
performed, Contractor shall be compensated as outlined in Exhibit "A" at
page 26. The Contractor shall inform Arcadia in writing of the need for
such additional work. No additional work shall be done without the prior
written approval of Arcadia.
9. MANAGEMENT
The City Manager or his designee shall represent Arcadia in all matters pertaining
to the administration of this Agreement, including without limitation,
coordination of all necessary meetings and conferences, and review and approval
of all products submitted by the Consultant. Authority to enlarge the scope of
services or change the compensation due to Consultant is subject to approval of
the City Council.
10 INDEPENDENT CONTRACTOR
Consultant is and shall at all times be deemed to be an independent contractor and
shall be solely responsible for the manner in which it performs the services
required by the terms of this Agreement. Nothing herein contained shall be
construed as creating the relationship of employer and employee, or principal and
agent, between Arcadia and Consultant or any of the Consultant's employees or
sub consultants. Consultant assumes sole responsibility for the acts of its
employees and any subconsultants as related to the services to be provided during
the course and scope of their employment.
11. CONSULTANT'S PERSONNEL
A. All services required under this Agreement shall be performed by
Consultant or under Consultant's direct supervision, and all personnel
shall possess the qualifications, permits and licenses required by State and
local law to perform such services.
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B. Consultant shall be solely responsible for the satisfactory work
performance of all personnel engaged in performing services required by
this Agreement, and compliance with all reasonable performance
standards established by Arcadia.
C. Consultant shall comply with all federal and state statutes and regulations
relating to the employer /employee relationship, including by not limited to
minimum wage, non - discrimination, equal opportunity, workers'
compensation, hazardous /unsanitary or dangerous surroundings, the Fair
Labor Standards Act, 29 U.S.C., 201 et. se g., and the Immigration Reform
and Control Act of 1986 8 U.S.C. 245 (a).
12. SUBCONTRACTING DELEGATION AND ASSIGNMENT
This Agreement covers prof8sional services of a specific and unique nature,
Consultant shall not delegate, subcontract or assign its duties or rights hereunder,
either in whole or impart, without the prior written consent of Arcadia. Any
proposed delegation, assignment or subcontract shall provide a description of the
services to be covered, identification and qualifications of the proposed assignee,
delegee or subcontractor and an explanation of why and how the selection was
made.
13. NON - DISCRIMINATION AND EQUAL EMPLOYMENT OPPORTUNITY
A. In the performance of this Agreement, Consultant shall not discriminate
against any employee, subcontractor, or applicant for employment because
of race, color, religion, ancestry, sex, national origin, disabilities or age.
Affirmative- action relating to employment shall include, but not be limited
to the following: employment, upgrading, demotion or transfer;
recruitment; layoff or termination; rates of pay or other forms of
compensation; and selection for training including apprenticeship.
B. The provision of subsection A above shall be included in all solicitations
or advertisements placed by or on behalf of Consultant for personnel to
perform any services under this Agreement. Arcadia shall have access to
all documents, data and records of Consultant and its subcontractors for
purposes of determining compliance with the equal employment
opportunity and non - discrimination provisions of this Section, and all
applicable provisions of Executive Order No. 11246 which is incorporated
herein by this reference. A copy of Executive Order No. 11246 is
available for inspection and on file with Arcadia.
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14. INDEMNITY AND INSURANCE
A. HOLD HARMLESS AND INDEMNITY. Consultant agrees to indemnify
and hold harmless Arcadia, their officers and employees from any claims,
suits and liabilities for damage to person or property arising out of
Consultant's errors, omissions or negligent acts.
B. INSURANCE Consultant shall cant' commercial liability insurance with
combined single limits of at least $ 1,000,000.00 naming the City of
Arcadia as additional insured. Proof of such insurance in a form and
content approved by the Arcadia City Attorney is a condition precedent to
execution of this Agreement by Arcadia. Insurance shall be maintained
with insurers listed "A" or better in the Best's Insurance Guide and be
authorized to do business in the State of California.
Consultant shall also maintain professional liability insurance covering
errors and omissions providing protection of at least $ 1,000,000.00 for
errors and omissions with respect to losses, claims, and liability arising
from action of consultants in performing pursuant to this Agreement.
C. WORKERS' COMPENSATION AND LIABILITY
A program of Workers' Compensation insurance or state - approved self -
insurance program in an amount, form and as broad as to meet all
applicable requirements of the Labor Code of the State of California,
including Employer's'Liability with limits of at least $ 500,000.00 per
occurrence. Should the Consultant be self - employed, he /she must certify
under Section'3800 of the California Labor Code, the performance of the
work for which this contract is issued is without employing any person in
any manner so as to become subject to the Workers' Compensation Laws
of California.
15. CONSULTANT'S WARRANTIES AND REPRESENTATIONS
Consultant warrants and represents to Arcadia as follows:
A. Consultant has no knowledge that any officer or employee of Arcadia has
any interest whether contractual, noncontractual, financial, proprietary or
otherwise, in this transaction or in the business of the Consultant, and that
if any such interest comes to the knowledge of Consultant at any time, a
complete written disclosure of such interest will be made to Arcadia, even
if such interest would not be deemed a prohibited "conflict of interest"
under applicable laws.
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B. Upon the execution of this Agreement, Consultant has no interest, direct
or indirect, in any transaction or business entity which would conflict with
or in any manner hinder the performance of services and work required by
this Agreement, nor shall any such interest be acquired during the term of
this Agreement.
16. RESOLUTION OF DISPUTES (ATTORNEY FEES)
A. Disputes regarding the interpretation or application of any provisions of
this Agreement shall, to the extent reasonable feasible, be resolved
through good faith negotiations between parties.
B. If any action at law or in equity is brought to enforce or interpret any
provisions of this Agreement, the prevailing party in such action shall be
entitled to reasonable attorney's fees, costs and necessary disbursements,
in addition to such other relief as may be sought and awarded.
17. MODIFICATION OF AGREEMENT
The terms are subject to modification by mutual agreement between Arcadia and
Consultant which such changes shall be incorporated by authorized written
amendments to this Agreement. The parties agree that the requirements for prior
written changes, amendments, or modifications to this Agreement may not be
waived and any attempted waiver shall be void.
18. TERMINATION
A. City may terminate this Agreement without cause upon five (5) days
written notice to Consultant to the address specified in this Agreement.
Notice may include telephonic communication to Consultant to cease
work. Should City terminate this Agreement, Consultant agrees to
immediately discontinue performance and deliver to City the work which
he had completed, including all maps, data, reports and like materials.
Consultant shall receive a fee equal to an amount which bears the same
relationship to the total fee payable pursuant to Section 8 that the amount
of work performed by Consultant prior to such termination bears to the
total work to be performed by Consultant to this Agreement.
B. City may terminate this Agreement with cause effective immediately upon
written notice of such termination to Consultant, based upon concurrence
of any of the following events:
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(1) Material breach of this Agreement by Consultant;
(2) Cessation of Consultant to be licensed, as required;
(3) Failure of Consultant to substantially comply with any applicable
of federal, state of local law or regulation;
(4) Filing by or against Consultant of any petition under any law for
the relief of debtors; and
(5) Filing of a criminal complaint against Consultant for any crime,
other than minor traffic offenses.
C. Work Product. In the event of termination, Consultant shall, at .city's
request, promptly surrender to City all completed work and work in
progress and all materials, records, computerized information and notes
developed, procured, or produced pursuant to this Agreement. Consultant
may retain copies of such work product as a part of its record of
professional activity.
19. ENTIRE AGREEMENT AND AMENDMENTS
A. This Agreement supersedes all prior proposals, agreements and
understandings between the parties and may not be modified or terminated
orally.
.B. No attempted waiver of any of the provisions hereof, not any modification
in the nature, extent or duration of the work to be performed by Consultant
hereunder, shall be binding unless in writing and signed by the party
against whom the same is sought to be enforced.
20. GOVERNING LAW
This Agreement shall be governed by the laws of the State of California.
21. EFFECTIVE DATE
This Agreement shall become effective as of the date set forth below in which the
last of the parties, whether Arcadia or Consultant, executes said Agreement.
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22. KEY PERSON
It is acknowledged and agreed that the key person and contact for the
performance of this Agreement is Michael Thayer. No other person shall be
substituted in this capacity, and Michael Thayer shall communicate directly with
the City project managers William R. Kelly, James M. Reed and Ronnie D.
Garner. He shall be available for contact by the City and shall attend all meetings
as requested by City, unless excused.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed and attested by their respective officers thereunto duly authorized.
Dated: �` o , 1999
Dated: ,.1999
APPROVED AS TO FORM:
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Ci y Att ey
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CITY OF ARCADIA
" ARCADIA"
By —"
City Manager
THE WARNER GROUP
"CONSULTANT"
By /
EXHIBIT "A"
CITY OF ARCADIA
PROPOSAL TO DEVELOP A DISPATCH AND
EMERGENCY COMMUNICATIONS ACTION PLAN
FOR THE ARCADIA FIRE DEPARTMENT
FEBRUARY1999
err` rd
February 12, 1999
Mr. James M. Reed
Fire Chief
City of Arcadia
710 South Santa Anita Avenue
Arcadia, CA 91006
Dear Chief Reed:
The Warner Group is pleased to submit its proposal to assist the City of Arcadia
develop a Dispatch and Emergency Communications Action Plan. Our proposal is based
upon the information provided to us in our meeting with you and Police Chief Garner,
our extensive knowledge of public safety communication systems, and our experience in
assisting other agencies in similar assignments.
We are proud that The Warner Group is regarded as one of the leading consulting
firms in North America serving cities, counties and states in developing improved
dispatch center operations as well as voice and data communication systems. We earned
this leadership distinction as a result of our superior performance and outstanding
qualifications. These qualifications include:
1. Objectivity and Independence - Our firm brings a completely objective and
independent viewpoint to all aspects of the project. We do not sell
communications hardware or software nor do we represent any commu-
nications or computer equipment manufacturer or software supplier.
2. Pertinent Experience - The Warner Group is fully experienced in all
phases of city -wide, multi - agency communications systems and dispatch
facility planning projects: Performing Needs Assessments; Studying Hard-
ware, Equipment and Facilities Requirements; Preparing Strategic Plans;
Selecting New Equipment; Negotiating Contracts; and Implementing
Improved Systems.
Our firm has successfully completed or has underway similar projects for
agencies throughout the nation. These engagements are fully described in
Arcadia Proposal
Mr. James M. Reed
Fire Chief
City of Arcadia
Vebruary 12, 1999
Page 2
Appendix B of our proposal and we encourage you to contact the individuals
indicated.
3. Understand Unique Wide Area Public Safety Communications
Requirements - As a result of our extensive experience, we are very
familiar with the unique communications applications that exist within public
safety and general government agencies. Our project experience also
includes interfacing with regional communications systems, public /private
partnerships, facility design coordination, TDD communications and radio
and E9 -1 -1 facilities.
4. Total Project Management - The Warner Group helps to manage the
entire project from inception through completion. By working closely with
Fire Department staff, personnel from communications companies and equip-
ment providers, tower builders, site preparation contractors and others as
necessary, The Warner Group will help ensure that the entire project is a total
success. Our assistance continues throughout equipment selection, facility
preparation, contract negotiations, installation and acceptance testing.
5. Contract Negotiation Skills - We have considerable experience assisting
public agencies negotiate technology and partnership contracts that fully
protect their interests. Such items as guarantees of system adequacy,
performance standards, cut -over and acceptance testing methodologies,
scripted load tests and other contract provisions can help to assure the
vendor's attention and commitment to the project.
6. Interdisciplinary Team - The Warner Group provides the interdisciplinary
skills and experience that are necessary to successfully develop plans to
regionalize dispatching services and to design and implement modern,
complex wireless and wired communications systems. Our team will consist
of specialists in dispatch operations, conventional, trunked and digital radio,
mobile data, CAD, AVL, video, paging, satellite, E9 -1 -1, public safety
operations, microwave communications and facilities. This team also
possesses considerable experience in working with multi - department projects
that include public safety and local government users.
7. Outstanding Personnel - Our firm would assign only its principals and
experienced consultants to this engagement. We are exceptionally well
qualified to provide the competence and expertise that the City requires, as
evidenced by our experience in performing similar engagements.
8. The Warner Group Stability - We are particularly proud of the long -term
relationships that we have developed with our clients. We have been
repeatedly selected for additional assignments by many agencies. Further-
more, unlike many other consulting firms, it is our policy to maintain the
Arcadia Proposal
Mr. James M. Reed
Fire Chief
City of Arcadia
ie ruary 12, 1999
Page 3
same personnel throughout all stages of a project. We believe this ensures
the continuity and stability that the City of Arcadia desires.
9. Responsive Client Service - As with all of our clients, we will commit to
providing an extremely high level of service to the City. We regularly
conduct assignments throughout the United States and Canada and our con-
sulting approach emphasizes a close working relationship with our clients
and considerable on -site presence during each phase of a project. We are
fully committed to providing the same level of availability and respon-
siveness that we have given to over 300 public agencies.
In summary, we believe our firm is best qualified to assist the City of Arcadia in
this important assignment and we wish to assure you that we are fully committed to its
successful completion.
If you have any questions regarding our proposal, please contact me or Michael
Thayer at (818) 710 -8855. We wish to thank you for the opportunity to submit our
proposal.
Very truly yours,
Howar I Goodman
Presid t
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Arcadia Proposal
CITY OF ARCADIA
PROPOSAL TO DEVELOP A DISPATCH AND EMERGENCY COMMUNICATIONS
STRATEGIC PLAN AND PROVIDE TECHNICAL ASSISTANCE
TABLE OF CONTENTS
SECTION
PAGE
COVER LETTER
I.
OUR UNDERSTANDING OF THE PROJECT ........ ...............................
2
II.
PROJECT APPROACH ................................... ...............................
6
III.
SCHEDULE AND STAFFING ............................ ...............................
12
IV.
THE WARNER GROUP'S QUALIFICATIONS ...... ...............................
15
V.
REFERENCES ............................................... ...............................
20
VI.
TIME AND FEES ............................................ ...............................
26
VII.
BENEFITS TO THE CITY OF ARCADIA .............. ...............................
28
APPENDICES
APPENDIX A - PROFESSIONAL STAFF ........... ...............................
30
APPENDIX B - DETAILED REFERENCES ......... ...............................
39
Arcadia Proposal
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SECTION
OUR UNDERSTANDING OF THE PROJECT
THE WARNER GROUP
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I — OUR UNDERSTANDING OF THE PROJECT
The City of Arcadia is embarking upon a major project to significantly upgrade the
dispatching and communications capabilities of its Fire and Police Departments.
Currently, the Arcadia Fire Department (AFD) provides law enforcement, fire and EMS
dispatching services from the fire station located at 710 Santa Anita Avenue. The
dispatch center is staffed with three personnel per shift who are cross - trained to perform
call - taking and dispatching for law enforcement, fire and medical emergencies. The City
is now confronting various issues regarding the dispatch center including budgetary
constraints and the disparity of technology used by the Police and Fire Departments. A's
a result, the City is planning to significantly change its dispatching approach.
AFD, which has over 50 sworn staff operating out of three fire stations, responds to
approximately 10 calls for service per day and nearly 4000 calls per year. AFD desires to
contract with the Verdugo Fire Communications Center, located in Glendale, to provide
its fire and emergency medical dispatching services.
The Arcadia Police Department (APD) desires to develop its own dispatching capabilities
in a new facility and is currently preparing a transition plan along with detailed
requirements for the required systems such as computer aided dispatch and
communications. APD is beginning the process of selecting, acquiring and installing the
hardware, software and related equipment necessary to make its new dispatch center fully
operational. '
Since the last comprehensive communications system upgrade, there have been several
generations of technological changes and advances which greatly affect the way public
safety departments utilize communications in providing their services. Pending FCC
regulatory issues are apt to force even greater changes in wireless communications in the
future. In addition, there are many other technical, operational, financial and regulatory
issues that impact modern wide -area communications systems.
Planning for the migration of the dispatch operations and acquiring new technologies are
complex and difficult undertakings. Thus, due to the importance of successfully
obtaining the desired benefits of the new system, Arcadia is seeking the assistance of a
Arueia PropoW
The Warner Group 2
highly qualified, experienced consulting fine to assist in the successful migration of its
dispatch center along with the development and implementation of the associated
systems. Specifically, in relation to the Fire Department, the City of Arcadia desires to:
• Assess the Fire Department's current dispatch center and communication
system backbone to establish a baseline for analysis and improvements
• Identify existing and future dispatch center operational needs, service levels
and other critical success factors to support the Fire Department's dispatch
operations
• Identify communication systems alternatives for interfacing the Verdugo Fire
Communications Center with the AFD's radio communication system
• Analyze the proposal submitted to AFD by Verdugo Fire Communications
Center for dispatching services to ensure requested levels of service are
provided
• Evaluate the potential of utilizing the current dispatch center as a backup
facility for future emergency use
• Ensure that current or emerging communications technologies in the
telecommunications and information technology areas are anticipated
• Address the management issues relating to implementing changes and ensure
that the "people factor" is carefully considered.
• Incorporate the changes and standards mandated by the FCC
• Incorporate an "open architecture" in communications whenever practical to
guard against obsolescence
• Develop strategy to provide an efficient cut -over of fire dispatching
operations to the Verdugo Fire Communications Center Facility
• Address future potential systems improvements such as implementing mobile
data devices within emergency response vehicles and integrating Verdugo's
CAD system with an improved records management systems for AFD
• Continue to utilize AFD's present investment in its communications systems
infrastructure to the greatest degree feasible without compromising any
potential benefits of new communications technology.
• Implement recommendations in a cost effective manner
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The Warner Group 3
In addition, the City wishes to provide APD with independent, objective advice and
guidance to help assure that the most appropriate vendors, software and hardware are
selected by the Department.
The City recognizes that to successfully conduct the assignment, the consultant must
possess outstanding relevant experience and exceptional interdisciplinary resources. Our
proposal outlines how we would assist AFD and APD meet their objectives.
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Arcadia Pro"al
The Warner Group 4
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SECTION II
PROJECT APPROACH
THE WARNER GROUP
II — PROJECT APPROACH
We are outlining in this section how we would assist AFD in development of its Action
Plan. By following our organized, step -by -step approach, all aspects of the project would
be carefully considered prior to finalizing any decisions. Our workplan in providing this
assistance is as follows:
1. Conduct Project Workshop - Initially, we would participate in
conducting a detailed project planning meeting with the AFD staff directing
this project. We would discuss project objectives and key milestone dates,
identify personnel to be interviewed, organize project logistics, outline .
expected deliverables and resolve any other related issues that may arise. In
addition, we would review and obtain approval for the project control and
status reporting methodology. Typically, we prepare and present detailed
status reports every two to three weeks. During these status meetings, we
review accomplishments, discuss current findings and issues, update the
project plan and timetable and review the next steps in the project. In this
way, you would be fully apprised of all issues and avoid "surprises" during
the course of the project.
2. Review Background Material - We would review the existing
background information regarding current dispatch center and voice radio
system: Our primary source of this background material would be any
previous studies and plans, available descriptions of the Fire Department
present systems, the Verdugo dispatching proposal and any supporting
research and /or documents. -
3. Analyze Present Systems - We would gather additional information
regarding the current communications systems and operations of the Fire
Department. This review will allow us to thoroughly understand the current
environment and to provide a foundation for the recommended strategies. As
a result of this analysis, we would independently assess the status,
weaknesses and strengths of the current dispatch operations and
communication systems. In our assessment we would include the review of:
• Dispatch Operations
• Voice/Data Communication Systems
• Paging, Signaling and Fire Station Alerting Systems
• External Communications
In addition, we would review:
• Radio Coverage
• Equipment Age and Expected Life
Arcadia Proposal
The Warner Group 6
• Interoperability Agreements
• Facilities and Sites
• Maintenance, Training Programs, etc.
In order to accomplish this task we would visit communications facilities,
participate in ride - alongs and interview appropriate AFD management and
staff personnel to identify the limitations of current systems with respect to
present operations. We would also arrange a site visit to the Verdugo Fire
Communications Center and interview current management and staff
members. Further, we would review all existing documentation, policies,
procedures, and service and maintenance contracts. We would request that
information regarding existing facilities, licensing, and other key data be
made available to us. We would attempt to identify the nature and
probability of communications systems problems. AFD could experience in
the future based upon factors such as growth patterns.
4. Perform Needs Assessment - We would interview appropriate
personnel of the Fire Department to discuss the current and future needs and
requirements for the dispatching operations and emergency communication
systems. These needs and requirements would be prioritized to identify key
issues and concerns.
Our focus during this step would be to define the Fire Department's
functional requirements relating to dispatch operations and the existing voice
communication systems. These requirements will aid in defining the service
levels that need to be provided by the Verdugo Fire Communications Center.
We would rely primarily upon interviews and focus groups as well as
questionnaires and other data collection methodologies where appropriate.
This task would include the following subtasks:
• Analyze Existing Communications Infrastructure and
Connectivity Requirements - Present radio site locations and
coverage will be analyzed in order to identify any additional
requirements for improve radio coverage. Further, we will review site
access, existing propagation studies, security, back -up power, equipment
age and system maintenance. Furthermore, we will analyze connectivity
alternatives to interface the Verdugo Fire Communications Center with
the Fire Department's existing communication system.
• Analyze the Feasibility of the Existing Dispatch Center as a
Backup Facility — Both AFD and APD plan to move dispatching
operations from the current dispatch center. We will examine the
potential costs and benefits of maintaining the current center for backup
purposes.
• Review Mobile Data, AVL Imaging and Video Needs and
Implications - We will review the need and radio design implications
for mobile data, AVL, imaging and video systems. We will identify
Arcadia Proposal
The Warner Group 7
potential problems and opportunities related to these technologies and
applications.
• Analysis of Paging, Telephone Interconnect and Power
Systems - Other aspects of the needs assessment will include the use
of direct dial paging and direct dial telephone interconnect systems.
Also, uninterruptible power supply (UPS) and back -up power needs will
be identified for all radio sites.
• Review FCC and APCO Regulatory Issues - During this step,
which we consider very important to ensuring the ultimate success of the
project, we would study and document the FCC and APCO related
issues such as refarming, Project 25, Project 31 and others.
As part of this task, we also would identify other systems that may ultimately
utilize portions of the communication system backbone. These may include:
data networking systems, voice circuits, video and other elements of the
communications /information systems infrastructure. The purpose of this step
would be to determine the compatibility required by these systems and the
resulting design requirements for the communication system and its
interfaces with the Verdugo Fire Communications Center. We also would
consider any unique environmental, public access, security or other
requirements that may exist.
5. Analyze Regionalization Issues - We would review the technical and
organizational issues necessary to regionalize the fire dispatching operations
within the Verdugo Fire Communications Center. We would also review all
documentation including. proposals, agreements, contracts and all other
pertinent information provided by the Communications Center to identify any
potential roadblocks to the ultimate success of regionalization. Our primary
objective during this task would be to determine the feasibility of the AFD
dispatch regionalization and identify the steps necessary to migrate the fire
dispatching operations to the Verdugo Fire Communications Center.
6. Analyze Alternative Radio Communication System Approaches
and Assess Technologies - During this activity, we would utilize the
results of the preceding steps to prepare a general design of the required
communications systems and recommend the best approach to interfacing the
Verdugo Fire Communications Center with the City's existing
communication infrastructure. We would also incorporate any functional
enhancements or upgrades to the existing communication system in this
analysis. In completing this phase, we would consider various technologies
and approaches including:
• VHF System Upgrade
• 800 MHz Trunked Radio
• Fire Station Signaling and Alerting
• Integration of Voice and Data on the Same Backbone
Arcadia Proposal
The Warner Group $
• Leased Services for Voice and Data Communications
• Sharing Systems with Other Agencies
• Repeater Equipment
• Alternative Radio Sites and Facilities
• Retention and Use of Existing Systems
• Additional Radio Channels
• Back -up Facilities and Fault Tolerant Systems
• Training Issues
• Satellite Communications
• Wide Area Coverage
• NCIC 2000
• PCS
• APCO Projects 25 and 31
• Spectrum Conservation (TDMA, FDMA, CDMA)
• Maintaining Voice and Data Security
• Consideration of Environmental Hazards and Accessibility
• Other Emerging Technologies as Appropriate
It is essential that the technical strategy developed be consistent with the
goals, objectives and guidelines of relevant state and federal wireless
communications technology initiatives, including:
• National Information Infrastructure (NII) policy
• Federal Communication Commission (FCC) initiatives regarding
frequency reallocation, digital trunking, personal communications
systems (PCS) and others
• Any existing City or state policies, goals and priorities regarding
technology, access and the environment
7. Identify Maintenance Options for Radio System - Based upon the
general design developed for the City's communications system as well as
other factors such as service level expectations, trends, and patterns, we
would consider the most appropriate maintenance structure. We would study
the advantages and disadvantages of outsourcing maintenance and
recommend the most appropriate option based upon economic, operational
and practical considerations.
8. Prioritize Systems Needs - We would prepare a plan for the development
and implementation of the communication system. This work may include
the replacement of antiquated equipment, implementation of mobile data and
improving radio coverage as directed by the City. Issues such as reusability
and relocation of existing equipment would be considered and reviewed as
appropriate. In developing the plan, consideration would be given to
department priorities, ease of conversion, effect upon current operations and
other factors. The plan would be supported by the information gathered and
data collected during the previous tasks.
Arcadia Proposal
The Warner Group 9
Y e *fto
9. Prepare Budget Analysis - Next, we would prepare an economic analysis
of regionalizing the Fire Department's dispatching operations with the
Verdugo Fire Communications Center. This analysis would include the costs
associated with the necessary improvements to the current radio
communications infrastructure.
Estimated costs, presented in broad ranges, would be included for the
following:
• Contract costs for dispatching
• Equipment
• Software
• Sites
• Facilities
• Data Communications
• Ongoing Operations
• Maintenance
We also would attempt to identify the expected non - financial benefits such as
increased accuracy of information, enhanced personnel safety and improved
mutual aid communications that could result from the dispatching and
communications systems.
10. Prepare and Present Arcadia Fire Department Communications
Action Plan - After the preceding work is completed, we would prepare an
Action Plan outlining the approach to regionalizing the fire dispatch
operations and making necessary improvements to the radio communications
system. We would list the tasks required to implement this work and
establish target dates for completion. We would orally present this Action
Plan to City management as appropriate.
After the Action Plan has been developed, we would be prepared to discuss how we
could be of assistance during subsequent steps such as selecting a vendor to move and
install the required system infrastructure, as well as manage the transition and cutover.
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m
cm
SECTION III
SCHEDULE AND STAFFING
THE WARNER GROUP
V''
III — SCHEDULE AND STAFFING
Based upon the scope of work outlined in this project and our experience in similar
projects, we estimate that 11 weeks will be required to complete the Action Plan. The
Action Plan will discuss the feasibility of migrating fire dispatch operations to the
Verdugo Fire Communications Center by July 1999. After this date, the existing dispatch
center could continue to support the law enforcement dispatching operations until the
Police Department completes the construction of their new dispatch facility. We would
also be available to assist APD on an as- needed basis concurrently with the development
of AFD's Action Plan. Our project schedule is depicted in Exhibit 1.
Due to the importance we attach to this engagement, only the Principals and experienced
Consultants of The Warner Group would perform the work. Mr. Steven A. Buckley, a
Partner of the firm, would have ultimate responsibility for the successful completion of
this project. Our Project Manager would be Mr. Michael P. Thayer, a Senior Manager
with our firm. Mr. Thayer has served as our firm's Project Manager on many similar
studies. Mr. Howard J. Goodman, a Principal of the firm, would perform an independent
technical review of the work. Our project planning and engineering team could include
Mr. John C. Green, Mr. Howard I. Segal, Mr. Gregory J. Walker, Mr. Brian E. Hudson • -
and Mr. Kenneth E. Zahn. These personnel represent one of the most knowledgeable and
experienced radio communications planning teams in the nation. Other experienced
specialists in communications, facilities and dispatch operations analysis from our full -
time staff of over 70 professionals also will be available if the need arises. The
biographical sketches of our personnel are contained in Appendix A.
Arabs PropmW
The Warner Group 12
Exhibit III -1
CITY OF ARCADIA
DISPATCH AND EMERGENCY COMMUNICATIONS
ACTION PLAN
PROJECT WORK PLAN
Tasks
Schedule In Weeks
1
1 2
3
4
5
6
7
8
9
10
11
1. Conduct Project Workshop
2. Review Background Material
3. Review Present Systems
4. Perform Needs Assessment
5. Develop Regionalization Plan
6. Analyze Alternative Approaches
7. Identify Maintenance Options
8. Prioritize System Needs
9. Prepare Initial Budget Analysis
10. Prepare /Present Action Plan
AL
L.L
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cm
rn
SECTION IV
THE WARNER GROUP'S QUALIFICATIONS
THE WARNER GROUP
1 11400 to
IV — THE WARNER GROUP'S QUALIFICATIONS
The Warner Group, located in Woodland Hills, California, is a professional firm
providing communications consulting services to government and industry throughout
the United States and Canada. We offer distinguished client service by providing skilled
advisors with highly specialized expertise. Our staff has assisted many public agencies
including states, counties, cities and special districts in improving their communications
and information systems. Since the firm was established in January 1980, it has grown to
where we now possess one of the largest in- house, public safety consulting staffs in the
nation. Over the past 18 years we have assisted over 300 local and state public agencies
on a variety of communications and information systems projects.
Very importantly, since The Warner Group is not associated in any manner with
communications or information systems vendors, we are able to objectively assess which
of the alternative approaches best meets the needs of our clients.
As one of the leading communications consulting fines in the nation, we believe that The
Warner Group is uniquely qualified to undertake this important assignment. We wish to
assure you that we are fully committed to its successful completion. This commitment is
based upon the comparable consulting assistance we have provided, our insight into the
goals and needs of public safety agencies and the extensive knowledge we have gained of
the many communications approaches and technologies available.
Communications - The Warner Group has assisted many public agencies in
developing improved radio communications systems and dispatch facilities. As a result,
we are very familiar with the large number of diverse communications approaches and
applications available to public agencies. We work with county, city and state agencies
in a variety of assignments including:
• Dispatch Consolidation Studies
• Regional Dispatch Center Planning
• Console and Dispatch Center Design
• E9 -1 -1 Emergency Telephone System Design
• Public/Private Partnerships
• Joint Powers Authorities
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The Warner Group 15
• Interface with Regional and State Systems
• Interface with National Databases
• Radio Systems Design
• Low and High Band VHF and UHF Radio
• 800 MHz Trunked Radio
• State /Telecommunications Policy Initiatives
• Telephone Systems
• E9 -1 -1 Facilities
• Automatic Vehicle Location Systems
• Mobile Data Communications
• Packet Radio
• Digital Paging
• Microwave Radio
• Cellular Technology
• Videoconferencing
• Closed Circuit Television (CCTV)
• Security Systems
• Local and Wide Area Networks
Our project teams have considerable experience directly related to these varied
communications systems. For over 18 years, our consultants have assisted agencies
across the nation plan, design and implement state -of -the -art dispatch facilities and multi-
user communications systems.
Information Technology - The Warner Group has adopted an interdisciplinary
approach to systems analysis, planning, design and implementation. Our project teams
are composed of specialists in computer aided dispatch, mobile data computing, client
server design, telecommunications, security, mainframe, mini - and microcomputers and
systems integration. In addition, we have on our staff financial and organizational
analysts who would ensure that all aspects of new data processing systems are fully
considered.
We have extensive experience with a variety of applications including:
• Records Management (RMS)
• Fire Incident Reporting
• Hazardous Materials
• Computer Aided Dispatch (CAD)
• Geographic Information Systems (GIS)
• Mobile Data Computing
• Management Reporting
Arcadia PropoW
The Warner Group 16
• Personnel and Training
• Scheduling
• Budgeting
• External Systems Interfaces
• Office Automation
• Document and Photo Imaging
• Automated Fingerprint Identification Systems (AFIS)
• Property and Evidence
• Criminal Justice
• Courts
• Videoconferencing
The Warner Group has assisted in the design, development and implementation of dozens
of state -of -the -art public safety and local government systems. This experience includes
client server technology, fault tolerant systems, imaging and data networking.
Facilities - The Warner Group has assisted many public agencies in planning and
implementing new facilities. We have extensive experience in communications facilities
design including:
• Planning and Layout
• Wire and Cable Design
• Communications Cabling and Conduit
• Emergency Power Requirements
• Heating, Ventilation and Air Conditioning (HVAC)
• • Security Monitoring Systems
• Computer and Communications Room Requirements
The Warner Group has successfully assisted many agencies in planning, procuring and
implementing state -of -the -art technology in their new facilities.
Project Management - We take pride in the fact that we participate with our clients
throughout all phases of a technology planning project and practice open communications
every step of the way. Our projects are completed on time and at or under budget. It is
our practice to work closely with client staff on a daily basis. For this project, we would
carefully coordinate our work with the appropriate staff of the City. In addition, we
would conduct formal progress meetings at three or four week intervals. At these
meetings, we would report our progress to date, discuss any preliminary findings or
conclusions, answer or ask any questions which may arise and outline our remaining
tasks.
Arcadia Proposal
The Warner Group 17
We are also proud of our ability to communicate with all levels of management and staff.
Our reports will be written in a non - technical manner that enables management to fully,
yet quickly gain a clear understanding of the subject.
Finally, our personnel are skilled in presenting orally to governmental bodies at all levels.
We frequently make presentations to Legislative Bodies, City Councils, Boards of
Directors, public safety command staffs and Boards of Supervisors and Commissioners.
Performance Improvement - Data processing and information systems technology is
changing at a rapid pace. These improved technologies offer opportunities to achieve
new levels of effectiveness and efficiency. In order for this to occur, it is critical that
management carefully assess the organization's ability to adopt and implement these It
opportunities. Part of this assessment requires asking carefully framed questions
regarding the organization's goals and objectives, structure, decision making processes,
personnel skill levels and service orientation. The Warner Group's Performance
Improvement staff has substantial experience in performing these organizational reviews.
Our staff is fully experienced in all aspects of management and organizational consulting.
We are a recognized leader in strategic planning for the public sector, having assisted
agencies iri defining missions, objectives; strategies and'measures of perfoCtr►ance. We
have conducted management audits examining such issues as roles and responsibilities,
decision - making processes and organizational structure in light of stated objectives. We
also have assisted technology organizations in understanding the expectations of the
departments they serve, and in creating and maintaining service values. We also have
assisted many organizations in training their personnel to better utilize their
communications and information systems.
We believe our extensive experience with public agencies throughout the nation and the
skills of the personnel to be assigned to this project amply demonstrate the
communications, information systems and project management qualifications of The
Warner Group.
nrc.Wi, Proposal
The Warner Group 18
En
M
SECTION V
REFERENCES
THE WARNER GROUP
1440 1.00
V — REFERENCES
REFERENCES
We have successfully completed or are providing consulting assistance to many public
agencies throughout the nation including:
Cities
• Town of Addison, Texas
• City of Alameda, CA
• City of Albuquerque, New Mexico
• City of Anaheim, CA
• Town of Apple Valley, CA
• City of Arcadia, CA
• City of Arlington, Texas
• City of Aspen, Colorado
• City of Aurora, Colorado
• City of Azusa, CA
• City of Benicia, CA
• City of Beverly Hills, CA
• City of Buena Park, CA
• ' City of Burbank, CA
• City of Capitola, CA
• City of'CathedralCity, CA
• City of Cedar Rapids, Iowa
• City of Chico, CA
• City of Chino, CA
• City of Claremont, CA
• City of Colorado Springs, Colorado
• City of Compton, CA
• City of Concord, CA
• City of Corona, CA
• City of Covina, CA
• City of Culver City, CA
• City of Cypress, CA
• City of Denver, Colorado
• City of Dixon, CA
• City of Downey, CA
• City of El Cajon, CA
• City of El Cerrito, CA
• City of El Paso de Robles, CA
• City of El Segundo, CA
• City of Fairbanks, Alaska
• City of Fairfield, CA
• City of Fontana, CA
• City of Fort Worth, Texas
• City of Fremont, CA
• City of Fresno, CA
• City of Fullerton, CA
• City of Garden Grove, CA
• City of Gilroy, CA
• City of Glendale, CA
• City of Gunnison, Colorado
• City of Hawthorne, CA
• City of Hayward, CA
• City of Henderson, Nevada
• City of Hesperia, CA
• City of Hillsboro, Oregon
• City of Honolulu, Hawaii
• City of Huntington Beach, CA
• City of Indio, CA
• City of Industry, CA
• City of Inglewood, CA
• City of Irvine, CA
• City of Jackson, Mississippi
• City of Kent, Washington
• City of Laguna Beach, CA
• City of La Habra, CA
• City of La Mesa, CA
• City of Lemon Grove, CA
• City of Lemoore, CA
• City of Lewisville, CA
• City of Livermore, CA
• City of Long Beach, CA
• City of Longmont, Colorado
• City of Los Alamitos, CA
Arcade Proponl
The Warner Group 20
s
• City of Los Angeles, CA
•
City of San Rafael, CA
• City of Lynwood, CA
•
City of Santa Ana, CA
• City of Manhattan Beach, CA
•
City of Santa Barbara, CA
• City of Marysville, CA
•
City of Santa Clara, CA
• City of Milpitas, CA
•
City of Santa Cruz, CA
• City of Mission Viejo, CA
•
City of Santa Fe Springs, CA
• City of Monroe, Louisiana
•
City of Santa Monica, CA
• City of Monrovia, CA
•
City of Santa Rosa, CA
• City of Montebello, CA
•
City of Santee, CA
• City of Monterey, CA
•
City of Scotts Valley, CA
• City of Monterey Park, CA
•
City of Seal Beach, CA
• City of Napa, CA
•
City of Seattle, Washington
• City of National City, CA
•
City of Sedona, Arizona
• City of Newark, CA
•
City of South Gate, CA
• City of Newport Beach, CA
•
City of South Lake Tahoe, CA
• City of North Pole, Alaska
•
City of South Pasadena, CA
• City of Olympia, Washington
•
City of Sparks, Nevada
• City of Omaha, Nebraska
•
City of Spokane, Washington
• City of Ontario, CA
•
City of Stanton, CA
• City of Orange, CA
•
City of Stockton, CA
• City of Oxnard, CA
•
City of Sugar Land, Texas
• City of Palm Bay, Florida
•
City of Suisun, CA
• City of Palo Alto, CA
•
City of Sunnyvale, CA
• City of Pasadena, CA
•
City of Tempe, Arizona
• City of Petaluma, CA
•
City of Topeka, Kansas
• City of Phoenix, Arizona
•
City of Torrance, CA
• City of Pico Rivera, CA
'•
City of Union City, CA
• City of Pittsburg, CA
City of Upland, CA
• City of Placentia, CA
•
City of Vacaville, CA
• City of Red Bluff, CA
City of Vallejo, CA
• City of Redding, CA
•
City of Ventura, CA
• City of Redmond, Washington
•
City of Victorville, CA
• City of Redwood, CA
•
City of Visalia, CA
• City of Reno, Nevada
•
City of Watsonville, CA
• City of Roseville, CA
•
City of West Covina, CA
• City of Sacramento, CA
•
City of West Hollywood, CA
• City of Salinas, CA
•
City of West Monroe, Louisiana
• City of Salt Lake, Utah
•
City of West Sacramento, CA
• City of San Bernardino, CA
•
City of Whittier, CA
• City of San Clemente, CA
•
City of Wichita, Kansas
• City of San Diego, CA
•
City of Winnipeg, Manitoba
• City of San Fernando, CA
•
City of Woodland, CA
• City of San Leandro, CA
•
City of Yuba City, CA
• City of San Luis Obispo, CA
•
City of Yuma, Arizona
Arudu Proposal
The Warner Group 21
Counties
• Bernalillo County, New Mexico
•
Riverside County, CA
• Broward County, Florida
•
Salt Lake County, Utah
• Contra Costa County, CA
•
San Bernardino, CA
• Denton County, Texas
•
San Diego County, CA
• Douglas County, Nebraska
•
San Joaquin County, CA
• Fairbanks North Star Borough, Alaska
•
San Luis Obispo County, CA
• Honolulu County, Hawaii
•
San Mateo County, CA
• Humboldt County, CA
•
Santa Barbara County, CA
• Ingham County, Michigan
•
Santa Cruz County, CA
• Kent County, Michigan
•
Sarasota County, Florida
• King County, Washington
•
Shasta County, CA
• Los Angeles County, CA
•
Shawnee County, Kansas
• Maricopa County, Arizona
•
Solano County, CA
• Marin County, CA
•
Sonoma County, CA
• Mono County, CA
•
Spokane, Washington
• Monroe County, Florida
•
Stanislaus County, CA
• Napa County, CA
•
Sutter County, CA
• Nye County, Nevada
•
Ventura County, CA
• Orange County, CA
•
Washoe County, Nevada
• Ouachita Parish, Louisiana
•
Yakima County, Washington
• Pitkin County, Colorado
•
Yolo County, CA
• Placer County, CA
•
Yuba County, CA
State Agencies
• California Alcoholic Beverage
•
California Department of Social
Commission
Services
• California Center for National Lands
•
California Department of
Management
Transportation
• California Commission on Peace Officer
•
California Department of Water
Standards and Training
Resources
• California Community Colleges
•
California Employment
• California Department of Corrections
Development Department
• California Department of Forestry and
•
California Family Study Center
Fire Protection
•
California Franchise Tax Board
• California Department of General
•
California Governor's Task Force on
Services
Information Technology Policies
• California Department of Information
and Procurement
Technology
•
California Health and Welfare
• California Department of Justice
Agency Data Center
• California Department of Motor
•
California Highway Patrol
Vehicles
•
California Office of Statewide
Health Planning & Development
Arcadia Propmal
The Warner Group 22
.
• California Office of the State Controller
• California Public Utilities Commission
• California Resources Agency
• California State Employment Training
Panel
• California State Job Training
Coordinating Council
• California State Police
• California State Teachers' Retirement
System
• California State Water Resources
Control Board
• California Teale Data Center
• California Trade and Commerce Agency
• 'Florida Department of Law'
Enforcement
• Indiana State Police
• Mississippi Central Data Processing
Authority
Regional Agencies & Utilities
• Apple Valley Wastewater Reclamation
Authority, CA
• Central Contra Costa Sanitary District,
CA
• Denco Area 9 -1 -1 District, Texas
• Florida Power Corporation, Florida
• Goodhew Ambulance Company,
Riverside County, CA
• Los Angeles County Office of
Education, HeadStart, CA
• Heartland Communications Facility
Authority, CA
• Iberia Parish, Louisiana
• Los Angeles County Regional Criminal
Information Clearinghouse, CA
• Medtrans Ambulance, Los Angeles and
Orange Counties, CA
• Metropolitan Water District, CA
• Midpeninsula Open Space District, CA
• Monterey Regional Water Pollution
Control Agency, CA
• Net -4 Communications Center, CA
• Novato Fire Protection District, CA
Arcadia PrWmal
The Warner Group
• Mississippi Secretary of State
• Mississippi State Supreme Court
• Mississippi State Workers'
Compensation Commission
• Montana State Department of
Communications
• Montana State Department of Labor
and Industry
• Nevada Supreme Court
• Oklahoma State Department of
Public Safety
• Oklahoma Workers' Compensation
Court
• University of California - Davis
• Utah Department of Health
• Utah State Division of Information
Technology
• Orange County Water District, CA
• Ouachita Parish Communications
District, Louisiana
• Pikes Peak Regional
Communication Network,
Colorado Springs, Colorado
• Sacramento Regional Fire /EMS
Communications Center, CA
• San Diego Data Processing
Corporation
• San Francisco International Airport,
CA
• Santa Cruz Consolidated Emergency
Communications Center, CA
• Shasta Area Safety Communications
Agency (SHASCOM), CA
• South Bay Regional Public
Communications Authority, CA
• Truckee Meadows Regional
Planning Agency, Nevada
• Victor Valley Wastewater
Reclamation Authority, CA
• Washington Natural Gas, Seattle,
Washington
23
a
• West End Communications Authority, • Yolo County Communications
San Bernardino County, CA Emergency Services Agency, CA
Summarized in Appendix B are descriptions of some of the current and recently
completed communications assignments which we have performed for these agencies.
We take particular pride in that we complete our assignments on time and that we are
repeatedly selected by the same clients to assist them on additional projects.
Ate. PrOPMW 24
The Warner Group
'fir✓ ''
SECTION VI
TIME AND FEES
THE WARNER GROUP
VI — TIME AND FEES
Our professional fees are based upon the amount of time required to complete the
assignment. We estimate that development of AFD's Action Plan will require 280 hours
over 11 weeks to complete. Our composite hourly rate for this assignment would be
$155. In addition, we are reimbursed for out -of- pocket and administrative expenses for
such items as local travel, report production, telephone and deliveries. We would cap
these expenses at 15% of our professional fees. Thus, our fees and expenses for
developing AFD's Strategic Plan would be $49,910.
During this project, we would also be available to provide additional assistance to AFD
outside the scope of this effort, as well as to APD for assistance with development of
their new dispatch center. This additional assistance would be provided as requested on a
time and materials basis at the rates identified above.
We will invoice the City on a monthly basis as our work progresses.
Amadia rropwai
The Warner Group 26
` Ml
SECTION VII
BENEFITS TO THE CITY OF ARCADIA
THE WARNER GROUP
VII — BENEFITS TO THE CITY OF ARCADIA
We believe that, as a result of retaining our firm and following our planned study
approach, significant benefits should be obtained by the City of Arcadia. A number of
these are as follows:
1. A well conceived plan to regionalize the Fire Department's dispatch
operations at the Verdugo Fire Communications Center should assist in
affecting a smooth and orderly transition.
2. The Fire Department's radio communications system would be carefully
assessed to determine its adequacy in supporting public safety
communications.
3. Our unique interdisciplinary approach should ensure that the technical,
organizational and operational aspects of the project have been carefully
considered.
4. The City would benefit from the information and insight that we have gained
performing several similar assignments for other local and regional agencies.
Additionally, we are extremely familiar with the emerging communication
systems and capabilities that will be in common use in coming years.
5. The study will provide the facts necessary for the City to determine that the
dispatch regionalization and communication plans are both operationally and
technically practical.
6. The City would gain from the extremely high level of service and
responsiveness we provide our clients.
7. Any unique interface or sharing requirements would be clearly defined. In
this manner, the City should avoid the unpleasant surprises that often result
from a "trial and error" approach.
8. The Warner Group is well qualified and prepared to assist the City during all
subsequent work steps such as system design and selection, licensing,
contract negotiations, installation and acceptance testing which should help
ensure that the project is totally satisfactory.
In summary, by following our planned study approach, the City of Arcadia should reach
the correct decisions regarding the Fire Department's dispatch and radio communications
systems since you would be apprised of all relevant facts prior to proceeding with further
development.
Arcadia Propmal
The Warner Group 28
m
m
APPENDIX A
PROFESSIONAL STAFF
THE WARNER GROUP
APPENDIX A — PROFESSIONAL STAFF
Our firm has made a clear commitment to specializing in public safety communications
and information systems as evidenced by the following brief biographical sketches of the
personnel that could be assigned to this project.
Howard J. Goodman
Mr. Goodman is a Principal of The Warner Group and is responsible for the planning,
coordination and performance of governmental engagements in the areas of
communications and information systems master planning, public safety operations,
consolidation studies, and management information systems. He also has substantial
experience conducting consolidation feasibility studies for governmental agencies.
As founder of The Warner Group, Mr. Goodman has been actively involved in the public
sector /public safety planning projects performed by the firm. His areas of expertise
include in formation and communications systems needs assessments, system design and
evaluation, hardware and software selection, and infonnation technology implementation
projects. Mr. Goodman also has considerable experience in conducting _technology
contract negotiations on behalf of clients.
Prior to formation of The Warner Group, Mr. Goodman was head of the Management
Consulting Practice for a large California office of an international consulting and
accounting firm. He was also formerly an executive in the management consulting
division of Ernst & Whinney. Prior to entering consulting, Mr. Goodman participated in
the development and implementation of California's on -line law enforcement retrieval
system (CLETS).
Mr. Goodman is a graduate of the University of California, Los Angeles with a Bachelor
of Science degree in Business Administration. He also earned a Master of Business
Administration degree from UCLA with a specialty in Computer Sciences. Mr.
Goodman is a frequent speaker before business and government groups.
Arcadia Proposal
The Warner Group 30
Steven L. Buckley
Mr. Buckley, a Principal with The Warner Group, is responsible for performing radio,
data and voice communications studies, E9 -1 -1 system design and implementation,
network de signs and selection studies. Mr. Buckley has designed 800 MHz trunked
radio systems, dispatch centers, and data and voice communications systems. His areas
of expertise include defining radio, voice and data communications requirements,
performing selection studies for hardware and software, implementing voice and data
communications systems, contract negotiations, and managing communications systems
projects.
Mr. 'Buckley has over eight years*of direct hands -on experience managing large campus -
wide voice and data communications systems. He is experienced in feasibility studies,
cost analysis, requirements definitions, telephone system selection studies, and design of
wire and cable distribution systems. He also has experience with technical analysis,
design and implementation of switched networks, wide area networks and local area
networks.
Prior to joining The Warner Group, Mr. Buckley held positions in telecommunications
management and in teleprocessing. Most recently, he was Manager of the Teleprocessing
Sup port Group at Hughes Aircraft Company's Radar Systems Group.
Mr. Buckley is a frequent speaker on emergency communications systems and voice and
data integration. He has addressed groups ranging from the National Association of
Public Safety Communications Officers (APCO) to Technical Support Managers of
AT &T on these important topics. He graduated from California State University, Long
Beach with a Bachelor of Science degree in Business Administration specializing in
Computers and Information Systems.
Michael P. Thayer
Mr. Thayer is a Senior Manager with The Warner Group. His areas of expertise include
defining voice and data radio communications requirements, analyzing organizational
structures and operations, conducting system selection studies and performing detailed
financial analyses.
Arcadia Proposal
The Warner Group 31
Recently, Mr. Thayer assisted a large city in the southeast procure a fifteen channel 800
MHz trunked radio system for city -wide operations. In addition, he assisted a large
county in southern California plan a regional 800 MHz trunked radio communications
system that will integrate and enhance several existing stand -alone trunked systems.
Mr. Thayer has performed feasibility studies that considered the benefits of implementing
a stand -alone 800 MHz trunked radio system versus participation in a planned regional
trunked system. He also completed an organizational study of a six member Joint Powers
Authority (JPA) that was formed to provide wastewater treatment services. The study
included analysis of the organizational structure, policies and procedures, job descriptions
and responsibilities, personnel evaluation methodology, salaries and benefits,
preventative maintenance program, computer operations and the accounting function.
Previously, Mr. Thayer performed a feasibility study, including detailed financial cost
benefits analysis, for implementing an image based claims processing system for a major
health care client based in Nevada and a sewer rate study for a central California town.
Prior to joining The Warner Group, Mr. Thayer worked as a Hardware and Software
Systems Engineer for two Southern California Aerospace firms. While working in the
aerospace industry, Mr. Thayer maintained a Top Secret security clearance. '
Mr. Thayer graduated from the University of Notre Dame where he received a Bachelor
of Science degree in Electrical Engineering while concentrating in Computer
Engineering. He earned a Master of Business Administration degree from the University
of California at Los Angeles while majoring in Finance.
John C. Green
Mr. Green is a Consultant with The Warner Group. His areas of expertise include
defining voice and data radio systems requirements, communications and information
system selection, functional and operational assessment and project management.
Mr. Green recently completed assisting a major U.S. utility company in enhancing it
voice radio and mobile data communications. This is a wide -area communication
Strategic Plan and has encompassed the evaluation and development of several
technology solutions including PCS, 900 MHz trunking systems, conventional radio,
Arcadia Proposal
The Warner Group 32
microwave and fiber optics. A business -case development for each solution was
developed which required detailed financial analysis.
In other engagements, Mr. Green has worked with various Public Safety agencies in
developing strategic plans that address current communication systems, enhanced voice
radio system design and development of CAD and E9 -1 -1 requirements. Currently, Mr.
Green is developing a wireless voice and data strategic plan for a large midwestern state.
The primary objective of this project is to implement a statewide communications system
that would be available to all public safety agencies throughout the State.
Prior to joining The Warner Group, Mr. Green was employed as an Engineer /Project
Manager for the Los Angeles County Department of Public Works. Mr. Green's primary
responsibilities included assembling and managing cross - functional project teams to
complete the design phase of complex capital improvement projects. Additional
responsibilities included contract development and negotiations, and budget and project
cost analysis. Mr. Green also performed as a County liaison to various cities and
frequently made project presentations for city councils and public community meetings.
As an eight -year government employed professional, he has a fin-n understanding of
Federal, State and local government organization and processes.
Mr. Green received his Masters of Business Administration degree from California State
University Long Beach, with a Management emphasis. He also earned a Bachelor of
Science in Civil Engineering from North Dakota State University. Mr. Green is a
licensed Professional Engineer in the State of California.
Howard I. Segal
Mr. Segal is a Consultant with The Warner Group in the Communications Policy and
Planning Practice. His areas of expertise include defining voice and data radio system
requirements, communication and information system selection, functional and
operational assessment, and program management.
Mr. Segal is currently assisting the State of California's Department of General Services
in its ongoing Public Safety Radio Communications project. This is a statewide endeavor
that covers the State's 10 largest public safety /service agencies and includes development
of system requirements and detailed analysis of costs for the viable technical alternatives.
Arcadia Propmal
The Warner Group 33
In other engagements, Mr. Segal has worked with the City of Colorado Springs, Colorado
to develop a citywide Communications Systems Strategic Plan, and with El Paso County,
Colorado to develop a strategic plan for the county's public safety radio communications.
In other ongoing engagements, Mr. Segal has been assisting both the City of El Segundo
and the County of Stanislaus in assessing their current regional, public safety dispatching
operations and to determine other viable alternatives to the present configurations. Also,
Mr. Segal has led proposal evaluation teams in the evaluation of regional 800 MHz
trunked radio systems for the County of Washoe, Nevada and Regional Communications
Network in Colorado.
Prior to joining The Warner Group, Mr. Segal served over eight years in the U.S. Air
Force as an Intercontinental Ballistic Missile Launch Officer and as a Project Officer for
the Milstar Communications Satellite program office. During his Air Force tenure, Mr.
Segal performed a variety of operational, technical, and project management related
duties. His first position upon leaving the Air Force was as a technical sales
representative for Arrow Electronics, the largest distributor of semiconductor and
computer products in the world.
. Mr. Segal received- a Bachelor of Science degree in Aerospace Engineering,
concentrating in airframe structure and design, from Syracuse University in Syracuse,
New York. While on active duty in the Air Force, he graduated from National UniWrsity
in San Diego with a Master of Business Administration degree, concentrating in
international business.
Gregory J. Walker
Mr. Walker is a Senior Consultant with The Warner Group. His areas of expertise
include defining voice and data radio systems requirements, communications and
information system selection, process and organizational analysis, and conducting
detailed financial analyses.
Mr. Walker has aided a number of city and state agencies, nation -wide, develop improved
public safety communication systems. A recent assignment for the State of Utah
included conducting detailed systems and financial analyses to determine the most
appropriate design for a proposed regional radio system.
The Warner Group 34
Prior to joining The Warner Group, Mr. Walker served as a Nuclear Submarine Officer in
the U.S. Navy for seven years, performing a variety of operational, technical, and project
management assignments. Most recently, he held a technical sales position with a large
multinational distributor of semiconductor and computer products.
Mr. Walker graduated Cum Laude from the University of California, Los Angeles
(UCLA) where he received his Bachelor of Science degree in Mechanical Engineering.
He is a distinguished graduate of Webster University in St. Louis, where he earned his
Master of Business Administration degree, majoring in finance.
Brian E. Hudson
Brian Hudson is a Consultant in the Communications Policy and Planning practice area
of The Warner Group. His areas of specialization include business telecommunications
strategy, regulatory policy analysis, competitive analysis, strategic planning, and business
to business marketing.
Mr. Hudson has assisted in two major communications projects since joining The Warner
Group. His first project involved working on the implementation phase of a regional
communication system for a major Southern California county. The project involved the
construction of a regional, public safety /public service voice and data radio
communication network that now serves as th8 primary communication link for more
than 50 local, county, state, and federal agencies. Specifically, Mr. Hudson was involved
in the implementation phase where he assisted in drafting a countywide business plan,
debt financing analysis, project management review, and general radio system
implementation.
Mr. Hudson is currently writing a Request for Proposal to help a Midwestern state
develop a statewide wireless voice and data communications system. In addition to
serving as the primary liaison between vendors and State employees throughout this
project phase, Mr. Hudson is actively involved in the project benchmarking, proposal
review and vendor selection processes.
Mr. Hudson's career and academic interests have focused around business /government
relations, primarily with regards to telecom and business strategy issues. Prior to
working for The Warner Group, Mr. Hudson worked for Experian (formerly TRW
Arc"& PropwW
The Warner Group 35
Information Services) where he was involved in writing a business and implementation
plan for a major target marketing project. Mr. Hudson has also worked as a Consultant
for Brite Voice Systems in the Telecom Services Limited Division where he focused on
studying regulatory policies' effects on landline communication system billing. Prior to
receiving his MBA, Mr. Hudson worked for the Antitrust Division of the U.S.
Department of Justice where he led an eleven person team in analyzing regulatory
restrictions to pending telecom mergers affecting the local and long - distance segments of
the industry.
Mr. Hudson graduated from the University of Southern California's Marshall School of
Business with a Master's Degree in Business Administration. He also earned a Bachelor
of Arts Degree in Political Science from Stanford University.
Kenneth E. Zahn
Mr. Zahn is an Associate Consultant with The Warner Group. His areas of specialization
are communications, organizational effectiveness and public policy. He is experienced in
surveying, benchmarking and a variety of other data gathering techniques.
Mr. Zahn is currently assisting in conducting an assessment of the Denver criminal
justice system business processes and information systems. The next component of the
project will be identifying opportunities for business process strengths, weaknesses and
potential improvements. Recently he conducted an organizational review for a regional
open space district, which included performing a nationwide benchmarking survey of
other open space districts and regional recreation agencies. These assignments include
extensive data gathering through interviews, focus groups and documentation review. He
also assisted in the evaluation of staffing levels and training requirements.
Mr. Zahn has also recently completed an organizational assessment for a computer
hardware manufacturer. He was actively involved in the design and administration of an
internal customer satisfaction survey, as well as the analysis of the results. Other project
experience includes an organizational analysis for a large state agency in which Mr. Zahn
focused on a benchmarking survey, data analysis, and assisted in focus group facilitation.
Prior to joining The Warner Group, Mr. Zahn worked in the Preparedness, Training and
Response Branch for the Federal Emergency Management Agency (FEMA). There, he
Arcadia Proposal
The Warner Group 36
set up language data bases and was responsible for emergency preparedness and
information gathering.
Mr. Zahn has also worked as a Community Service Officer (CSO) for the CSUN
Department of Public Safety. As a CSO, he performed dispatching, safety escorts, and
event security. He has also worked for the Yolo County Supervisor's office, the County
Elections Department, and the County Clerk.
Mr. Zahn graduated from the University of California at Davis where he received his
Bachelor of Arts degree in Political Science, with an emphasis in Public Service. He was
also active in the Associated Students Board on Academic Affairs.
,+madi, rya,
The Warner Group 37
M
APPENDIX B
DETAILED REFERENCES
THE WARNER GROUP
M
APPENDIX B — DETAILED REFERENCES
Sacramento Regional Fire /EMS Communications Center
We assisted this consolidated fire agency in preparing a comprehensive Communications
Systems Master Plan. The Center serves eleven agencies, including Sacramento County,
and a population of over 650,000. The study addressed E9 -1 -1 telephone, radio
communications and 800 MHz trunking as well as computer aided dispatch, mobile data
communications and other information and operational systems. One of the major
elements of the study was the consolidation of a large neighboring agency into the Center
and an assessment of the cost, technical and organizational impacts of doing so. We are
now assisting with system selection and implementation.
Contact: Chief Dennis Smith
Sacramento Regional Fire /EMS
Communications Center
10230 Systems Parkway
Sacramento, California 95827
(916) 264 -5266 ,
County of San Diego
We recently completed the procurement of a Regional Emergency Communications
System for the County of San Diego. The system, which will use 800 MHz trunked radio
technology, is designed to serve San Diego and Imperial Counties' public safety and local
government agencies and will interface closely with other regional radio communications
systems. Additionally, mobile data and AVL will be integrated with the 800 MHz
trunked radio system as well. We also assisted the County secure the funding and
financing for the project. We are currently in the process of implementing the new
system and the new Communications Center.
Arcadia Pro"al
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Contact: Mr. Jon W. Fullinwider
Director, Department of Information
Services
County of San Diego
1600 Pacific Highway
San Diego, California 92101
(619) 531 -5540
City of San Diego
We assisted the City of San Diego in the design, selection and implementation of
improved public safety dispatch and E9 -1 -1 systems for the Police and Fire Departments.
The project included all dispatch and telecommunication equipment and facility
preparation for two separate dispatch center. Additional system capabilities which are
now being implemented include Mobile Data Terminals and Automatic Vehicle Location
systems in 700 public safety vehicles, and an interface to new 800 MHz radio systems.
The project also includes developing improved staffing and organization plans for these
functions. In addition, we assisted the City in designing and implementing backup
communications centers.
We assisted in conducting a nationwide competitive selection process for hardware,
. software and services. We also played a major role in the negotiation of data processing
contracts worth approximately $10 million. Since 1990, we have provided extensive on-
site project management assistance. Consultants of The Warner Group were on all
project technical and management committees, and have been closely involved in
numerous technical and management issues. These include:
• Definition of detailed functional requirements
• Development of detailed project plan
• Software functional test plan development and software functional testing
• System performance test plan development and conducting testing
• Maintenance of all project schedules and task lists and review of project priorities
• Resolution of disputes with vendors
• Updates to City Management and the City Council
The aggressive project implementation schedule has been successfully achieved.
Arcadia Proposal
The Warner Group 40
Contact: Mr. Dick Wilken
Director Information Technology & Communications
City of San Diego
12003 d Avenue, Suite 250
San Diego, California 92101
(619) 533 -4760
(619) 533 -4766
Fax: (619) 533 -4763
City of Azusa
The Azusa Police Department retained The Warner Group to develop a design and
specifications for their remodeled communications center. We-assisted in determining a
direction for their voice and data radio communications and provided requirements and
specifications to select their upgraded communications system. This scope of work
included radio repeaters, remote voting system, consoles, workstation furniture, logging
and quick recall recorders. We also provided facility recommendations and design
assistance for their communications center and equipment room remodeling. The Police
Department relocated into the new facility in 1998.
Contact: Lt. Sam Gonzalez
Azusa Police Department '
725 N. Alameda Avenue
Azusa, CA 91702 -0369
(626) 812 -3209
Denco Area 9 -1 -1 District
We assisted the region's 9 -1 -1 district perform a combined dispatching and emergency
communications resources feasibility study. We examined the emergency dispatch
resources of each agency in the County to identify the most practical and feasible
approach to sharing systems and operations.
Arcadia Proposal
The Warner Group 41
Contact: Mr. Mike Pedigo
Executive Director
Denco Area 9 -1 -1 District
250 S. Stemmons, Suite 260
Lewisville, Texas 75067
(214) 221 -0911
Fairbanks North Star Borough
We are developing an Emergency Telephone and Dispatch System Plan for the Fairbanks
North Star Borough that also will serve the City of Fairbanks, City of North Pole, Alaska
State Patrol and the University of Alaska, Fairbanks. As part of the study, we reviewed
the region's entire emergency communications infrastructure.
Contact: Mr. Bill Shechter
Emergency Manager
Fairbanks North Star Borough
P.O. Box 71267
Fairbanks, Alaska 99707
(907) 459 -1219
State of California
• We assisted the State of California develop a state -wide radio communications plan. The
study focused on the radio needs of the State's eleven largest radio users including:
• California Highway Patrol
• Department of Transportation
• Department of Fish and Game
• Department of Corrections
• California State Police
• Department of Forestry
Mobile data as well as voice requirements will be determined. The feasibility of public/
private partnerships were also examined. The overall system will be designed to
incorporate pending FCC regulatory mandates as well as to provide for potential future
use by local and regional agencies within the state.
The Warner Group 42
Contact: Mr. Scoop Sairanen
Strategic Planning Coordinator
Department of General Services
Telecommunications Division
601 Sequoia Pacific Boulevard
Sacramento, California 95814
(916)657-9166
City of Colorado Springs
We were selected by the City of Colorado Springs, Colorado to develop a City -Wide
Communications Systems Strategic Plan. The City utilizes a combination of city -owned
and private cable, leased ' services and an analog microwave backbone owned and
maintained by the City to serve day -to -day operational needs and mission critical
applications such as those supporting the public safety departments. The City is
embarking upon a major, long -term project to develop reliable, high -speed voice, data
and video communications for both the wired and wireless environments. We have been
retained to analyze the existing systems, identify user needs, evaluate alternative
technologies and make recommendations for new systems. Also, partnering
opportunities with E1 Paso County and other regional. agencies and private entities were
examined.
Contact: Mr. Robert L. Kelso
Telecommunications Manager
City of Colorado Springs
217 South Wahsatch Avenue
P.O. Box 1575, Mail Code 025
Colorado Springs, Colorado 80901
(719) 636 -5765
City of Albuquerque
We assisted the City of Albuquerque design a new 800 MHz trunked radio system,
develop the Request for Proposal and negotiated the vendor contract. The new radio
system will support the general government and public safety radio requirements for the
City of Albuquerque and Bernalillo County. The new system will include voice and data
communications, as well as automatic vehicle location.
Arcadia Proposal
The Warner Group 43
Contact: Mr. Julian Zamora
General Services Department
City of Albuquerque
P.O. Box 1293
Albuquerque, New Mexico 87103
(505) 768 -5330
City of Jackson
We prepared a City -Wide Radio Communications Systems Master Plan for the City of
Jackson that encompassed all departments of the City. We also aided the City in
selecting a consolidated 800 MHz trunked radio system and successfully negotiating a
contract with the selected vendor. In addition, we managed the implementation of the
new 800 MHz consolidated radio system and implemented a new public safety data
processing system.
Contact: Mr. Buck Flinn
Telecommunications Manager
City of Jackson
Post Office Box 17
Jackson, Mississippi 39205
(601) 960 -1696
City of Sacramento
We assisted the City of Sacramento Fire and Police Departments by designing and
selecting upgraded communications systems. The overall system objective was to utilize
state -of -the -art technology, including remote communications, to support the needs of
Sacramento over the next ten years. Fire Department systems included CAD, E9 -1 -1,
MDTs and various station alerting, records management and office support programs.
Contact: Mr. Dennis Smith
Deputy Fire Chief
City of Sacramento
12311 Street, Suite 401
Sacramento, California 95814
(916) 264 -5266
Arcadia Proposal
The Warner Group 44
State of Montana
We have recently begun a study to assist the Montana State Division of Communications
design and develop a state -wide public safety communications system. The study
focuses on the needs of the primary state public safety users as well as local law
enforcement and fire service agencies. Federal agencies such as the F.B.I., Customs,
Bureau of Land Management and others are also participating.
Contact: Mr. Ron Haraseth
Project Manager
Montana Department of Administration
P.O. Box 200113
Helena, Montana 59620 -0113
(406) 444 -2758
State of Utah
We are assisting the State of Utah to design a state -wide 800 MHz trunked radio system.
The system will be designed to allow access to state agencies, cities, counties and other
users. Mobile data capabilities will be an important feature of the system. As part of our
project, we are assisting the state in developing a grant proposal to acquire federal funds
that will support development of communications under the national "information
superhighway" initiative.
Contact: Mr. Steven Proctor
Division of Information Technology
6000 State Office Building
Salt Lake City, Utah 84114
(801) 538 -3525
California Governor's Council on Information Technology
The Warner Group served as consultant to the Governor's Council on Information
Technology which is composed of 24 of the state's top business leaders, technology
experts and educators, including representatives from two California community
colleges. The Governor's charge to the Council was to develop a vision for the state's
technology future, with education (K -12 and higher education) as a major area of focus.
Arcadia Propwal
The Warner Group 45
This effort will build upon the prior recommendations of the California Public Utility
Commission's Strategy for Telecommunications Infrastructure report as well as other
commission and task force recommendations.
Contact: Mr. Ira Goldman
Executive Director
Governor's Council on Information Technology
915 Capitol Mall, Room 314
Sacramento, CA 95814
(916) 657 -5211
State of Oklahoma
We assisted the State of Oklahoma to develop a statewide radio communications system
design for use by all state agencies. The Plan outlines a cohesive strategy to upgrade a
regional 800 MHz trunked radio communication system to meet statewide needs. Mobile
data and external agency interfaces are a key element of the project. A new microwave
backbone link serving most areas of the state is also being designed. A key objective of
the study is to enable city and county public safety agencies to utilize the new system or
to "seamlessly" interface with it. Another major objective is to allow mobile units access
to external databases such as OLETS and NCIC. We worked with all state agencies and
a number of cities and counties as part of the project.
Contact: Mr. Gene Thaxton
Manager, Telecommunications
Department of Public Safety
P.O. Box 11415
Oklahoma City, Oklahoma 73136
(405) 425 -2224
City of Omaha /Douglas County, Nebraska
We are assisting the City of Omaha and Douglas County develop and implement a
Consolidated Public Safety Systems Master Plan. The Plan addresses emergency
communications and information systems needs, consolidated dispatch strategies, CAD
requirements and communications for the next five to ten years. Other public safety
Arcadia Propad
The Warner Group 46
agencies in the region are also included. We also assisted in the selection, contract
negotiation and implementation of new systems.
Contact: Mr. John Bruckner
Acting Chief of Communications
1819 Famam Street, Room 108
Omaha, Nebraska 68183
(402) 444 -5800
City of Winnipeg
We assisted the City of Winnipeg design a new 800 MHz trunked radio system for its
Police Department. The new system will be designed to support the Department's
extensive use of mobile data terminals.
Contact: Mr. Dave Kosc
Radio Electronics Engineer
Computer Services Division
City of Winnipeg
510 Main Street
Winnipeg, Manitoba Canada R313 1 B9
(204) 986 -6375
Heartland Communications Facility Authority
We prepared an Information and Communications Systems Master Plan for the Heartland
Communications Facility Authority, a joint powers authority made up of eight inde-
pendent agencies that provide emergency medical and fire protection services to residents
of San Diego County. Our recommendations detailed the improvements required in the
Authority's radio communications system to improve reliability, enhance coverage and
reduce congestion. We also designed a new CAD/RMS system, including E9 -1 -1, to
replace the previous manual system. In addition, we aided the Authority during the
selection and implementation of a new 800 MHz, eight - channel trunked radio system as
well as the new information and dispatch systems. Included in our assistance was
licensing of the new 800 MHz channels and project management assistance during
implementation.
Arcadia Pro"W
The Warner Group 47
Contact: Mr. George Tockstein
Fire Chief
City of Santee
10765 Woodside Avenue
Santee, California 92071
(619) 448 -3648
City of Fort Worth
We are aiding the City of Fort Worth design a comprehensive mobile data computer
system. The system will provide field reporting, field inquiry and message switching
capabilities to over 300 field units.
Contact: Deputy Chief David Reagan
Police Department
City of Fort Worth
350 W. Belknap Street
Fort Worth, Texas 76102 -2004
(817) 877 -8001
Los Angeles County
We completed an assignment with the Los Angeles Countywide Criminal Justice
Coordination Committee to develop a Long Range Video Teleconferencing Plan.
Objectives of the Plan were to:
• Identify and prioritize business functions suitable for videoconferencing
• Develop functional requirements
• Identify technology trends
• Recommend technical standards
• Determine communications capacity requirements
• Develop cost estimates
The purpose of the Plan is to guide the County criminal justice community in its efforts to
implement video teleconferencing applications in the most expeditious and cost effective
manner possible. The Plan addresses technology standards, communications network re-
quirements, organizational and staffing structure, cost/benefit approach and an
implementation action plan. The videoconferencing plan will be used as the foundation
Arcade Proposal
The Warner Group 48
iii
for implementing comprehensive videoconferencing capabilities in the County's criminal
justice agencies over the next five years.
Contact: Mr. Jim Boyer
County Project Manager
Los Angeles County
Information Technology Services
Information Services Department
9150 East Imperial Highway
Downey, California 90242
(310) 940 -2911
County of Placer
We help the County of Placer to design a state -of -the -art mobile data computing system
to be used by its public safety agencies. As part of the project, a new CAD and RMS
system was designed. Several cities and fire districts within the region also participated.
Contact: Mr. Ron Naess
Assistant MIS Manager
Placer County
175 Fulweiler Avenue, Room 402
Auburn, California 95603
(916) 889 -4080
County of San Joaquin
We assisted the County of San Joaquin in developing a communications strategy and plan
for their new Jail /Administration Center. The new Center is designed to serve the
Sheriffs Department and eleven fire districts in the County. The project included
studying radio, data processing, telecommunications, organizations, CAD, E9 -1 -1, RMS
and others.
Contact: Mr. Micky Pollack
Communications Director
County of San Joaquin
222 East Weber Avenue, Room 645
San Joaquin, California 95202
(209) 468 -2910
Arcadia Proposal
The Warner Group 49
County of Ventura
We completed development of a Radio Communications Strategic Plan for the County of
Ventura. The Plan addresses sites, equipment, facilities, frequency use and operations.
The system will be used by the County Sheriff, Fire, local government and may
incorporate other cities and agencies in the region. We also will be designing a mobile
data computing system for the Sheriff and Fire Departments.
Contact: Mr. Mitch Evans
Manager, Network Services
County of Ventura
800 South Victoria Avenue, Loc. #1100
Ventura, California 93009
(805) 648 -9230
City of Santa Rosa
We assisted the City of Santa Rosa in a radio and mobile data communications study. In-
cluded in the study was the assessment of their current radio system and the design of a
comprehensive new radio and mobile data system to meet the needs of all radio users for
the next ten years. Currently, we are aiding in the selection and procurement of a mobile
data system that will serve the needs of the Police and Fire Departments.
Contact: Mr. William R. Habkirk
Technical Services Administrator
Police Department
City of Santa Rosa
965 Sonoma Avenue
Post Office Box 1678
Santa Rosa, California 95402 -1678
(707) 543 -3550
County of Sonoma
We are aiding the County of Sonoma design and procure a mobile data communications
systems for their Sheriffs Department. As part of the study, we are studying the
feasibility of coordinating the County's needs with a similar mobile data study which we
are performing for the City of Santa Rosa.
Arcadia Proposal
The Warner Group 50
Contact: Mr. Joe Perez
Assistant Communications Manager - Radio
County of Sonoma
445 Fiscal Drive
Santa Rosa, California 95403
(707) 527 -1987
City of Sunnyvale
The Warner Group assisted the City of Sunnyvale to develop a Public Safety CAD /RMS
Master Plan and perform a Radio Communications Study. The CAD /RMS Master Plan
encompasses all aspects of Fire and Police services applications and includes an
assessment of mobile data terminal requirements as well as 139 -1 -1. The Radio
Communications Study includes planning for fixed radio equipment and replacement
communications consoles. We recently completed the selection of CAD /RMS and radio
communications software and hardware with the City. We aided with contract
negotiations and with systems implementation.
Contact: Commander David Gott
Department of Public Safety
City of Sunnyvale
700 All America Way -
Sunnyvale, California 94086
(408) 730 -7100
Arcadia Proposal
The Warner Group 51
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063CRINTION OF DMATIONSADCAMON001111CII.MPMAL fTgMg
City of Arcadia, Its Officers and amplayoas are hefatly named as
as Additional Insureds pop attached form 062026 W11h ?860661a to
10 04 Geasrol Llsbky towrope.
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City of Arcadia
99PRATI0IIII PAT[ T"1410F, THE ISSUING CgMpAgy wML VMlIAVOIk TO MAIL
Fire Department
30 PAYS WRITTEN NOTICE TO T'4f CgormAys siott" RAMM Tb THE L117,
710 South Santa Anita Avenue
60Y PAII•0148 TO MA-► GV9" NOTICE SPIALL IMPOSE %V 0•1LIGINT400 OP L'"JUT"
Areadlik. CA $1006
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