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Item 2b - Arcadia Transit Needs Assessment
DATE: November 3, 2015 TO: Honorable Mayor and City Council FROM: Jason Kruckeberg, Assistant City Manager/Development Services Director Philip A. Wray, Deputy Director of Development Services/City Engineer By: Linda Hui, Transportation Services Manager SUBJECT: ARCADIA TRANSIT SERVICE NEEDS ASSESSMENT AND RESTRUCTURING PLAN FINAL REPORT Recommendation: Approve the Report’s Policy Recommendations and authorize staff to proceed with the implementation of the recommended service changes SUMMARY In November of 2014, IBI Group, in coordination with Development Services staff, initiated the Transit Service Needs Assessment and Restructuring Plan. The scope of the plan included a comprehensive evaluation of Arcadia Transit, including a community survey, public outreach, analysis of transit needs, and recommendations for service improvements. The Final Report has been completed, which includes recommendations for changes to service to best meet the identified community needs, coordinate with the new Gold Line train service, and provide a system that addresses the anticipated travel patterns of both residents and visitors. It is recommended that the City Council approve the Arcadia Transit Service Needs Assessment and Restructuring Plan final report policy recommendations; and authorize staff to proceed with the implementation of the recommended service changes. BACKGROUND Arcadia Transit began its operations on April 21, 1975. The program was initiated at the direction of the City Council with the intent of creating a demand-response system that would provide the amount and type of public transportation needed by individuals traveling within the City. The system was designed to provide specialized services for seniors, disabled, and for those individuals whose transportation needs were not met by the fixed route services provided by the Southern California Rapid Transit District (now the Los Angeles County Metropolitan Transportation Authority [Metro]) at that time. In the early stages, Arcadia Transit service was delivered with several passenger vehicles. Arcadia Transit Services Needs Assessment and Restructuring Plan Final Report November 3, 2015 Page 2 of 6 Over the years, ridership has grown steadily and new funding sources, such as the County’s transportation sales tax measures, have become available. The system continues to grow in popularity, with ridership growing almost 11% since 2010 and over 130,000 passengers boarding annually. Recently, staff has been evaluating Arcadia Transit as part of the budget process to determine ways to improve the service, which has become too focused on providing rides for school-aged children. In addition, the recent Triennial Performance audit of Arcadia Transit, conducted by Metro, found that the consistently low farebox revenue demonstrates that the current service delivery model is neither optimally productive nor efficient. For example, each passenger on Arcadia Transit costs approximately $11.55, with the average fare collected being $0.69. While heavy subsidies are the industry norm, Arcadia’s farebox recovery rate of 5.9% is significantly less than the average recovery rate of 16% for the 17 municipal operators in the area. A fare increase or additional marketing of the demand-response service may be of benefit, but neither is likely to fully reverse the trend. As such, the audit found that the current service delivery model is not sustainable and recommended that the City consider alternative models of service delivery. The Gold Line Arcadia Station, set to open in March 2016, will act as a transit hub for Metro and Foothill Transit bus lines. It is also anticipated that the Gold Line light rail will have impacts on the demand for Arcadia Transit service. Therefore, it is an opportune time to evaluate the current service system, assess potential needs, and explore alternate ways of delivering Arcadia Transit service. On October 4, 2014, the Council approved a contract with IBI Group for the Transit Service Needs Assessment and Restructuring Plan. The scope of the plan included an analysis of the current service, and an extensive public outreach component to gain an understanding of the travel patterns and needs now and in anticipation of the Gold Line operation. DISCUSSION As part of the service needs assessment, the consultant team conducted a review of current Arcadia Transit performance, as well as community and stakeholder surveys and public meetings. During the months of February and March 2015, a community survey was conducted to better understand the community’s concerns and perspective on potential improvements. The survey was available online and in print. A total of 157 responses were collected during a 30-day survey window. During the month of April, the project team met individually with key stakeholders, including Santa Anita Park, Westfield Santa Anita Mall, Methodist Hospital, the Downtown Arcadia Improvement Association, the Chamber of Commerce, Arcadia Unified School District, Los Angeles County Arboretum, Senior Citizen Commission, and members of the City Council. In Arcadia Transit Services Needs Assessment and Restructuring Plan Final Report November 3, 2015 Page 3 of 6 addition to the survey and stakeholder meetings, two community meetings were conducted. The respondents who use Arcadia Transit are generally satisfied with Arcadia Transit service, but the majority of community survey respondents indicated that their preference is for a fixed-route service. In general, the stakeholders, especially the business community and large employers, expressed the need for a more robust local transit service that would connect the many attractions in the City with the Gold Line light rail system, and thus help support economic development opportunities. Representatives of many stakeholders, community meeting attendees, as well as survey respondents expressed that the current system favors the student riders and the need for a dedicated dial-a-ride service for senior citizens and people with disabilities. Clearly, dial-a-ride service for seniors and people with disabilities is a key function of Arcadia Transit and is a critical service provided by the City. It is important that this service remain intact, and perhaps be enhanced through dedicated coordination with Access Services in the City. In short, there is a strong community desire for changes in the way Arcadia Transit delivers its service. The report provides a detailed list of alternative transportation options, both to complement the current system and as replacement options. These service alternatives are provided as both short term and long term solutions. Based on the needs assessment and alternative analyses, the report provides recommendations for consideration within the current budget of Arcadia Transit. These recommendations are complementary to each other and should be implemented together. In addition, they are near-term strategies that can be implemented in time for the Gold Line opening on March 5, 2016. The recommendations are to: 1) Eliminate general public demand-response service and reallocate revenue hours to alternate service Most of the general public ridership is students. This “school bus” service is a wonderful service for those who use it, but it is unsustainable and does not meet overall transit goals. The elimination of the general public dial-a-ride will impact the students the most. However, this will free up transit revenue hours for a dedicated seniors/people with disabilities dial-a-ride service and new fixed-route, fixed- scheduled services. The introduction of fixed-route, fixed-scheduled services would retain the higher grade/older students. Advanced notice of the service change would allow student riders to plan for other arrangements. Arcadia Transit Services Needs Assessment and Restructuring Plan Final Report November 3, 2015 Page 4 of 6 2) Maintain demand-response/dial-a-ride for older seniors and people with a disability Dial-a-ride services will be provided exclusively for seniors and people with disabilities. A targeted marketing strategy will be develop to explain public transit alternatives for the City’s senior population and people with disabilities, in an effort to provide alternate mobility options. For example, the introduction of fixed-route, fixed-scheduled (with possible route deviation) services will enable seniors and people with a disability to travel with no advance booking requirement, facilitating spontaneous travel. Coordination with with Access Services for additional service for eligible riders to fill gaps in service will be included. Fare policy modifications may be needed to address the difference in costs. 3) Introduce fixed-route, fixed-scheduled service One of the new fixed-route, fixed-scheduled service will provide neighborhood connectivity, targeting riders traveling within the City, providing connectivity to key attractors and generators including residential areas and schools. Another new fixed route, fixed scheduled service will provide Gold Line Station Connectivity targeting commuters to/from the Gold Line Arcadia Station during peak commuting hours. 4) Introduce fixed-route/fixed-scheduled – trolley/shuttle service – to major attractors This service will focus on visitors and commuters using the Gold Line light rail to patronize key destinations in the City. The new service will provide connection to/from the Gold Line Arcadia Station with limited stops at the key destinations – Santa Anita Park, Westfield Santa Anita Mall, Methodist Hospital, Los Angeles County Arboretum and Botanical Garden. In addition, this service can be modified to accommodate special event transportation. 5) Introduce supplemental operating contracts (i.e., rideshare services) to fill any identified gaps This will allow for obtaining rideshare services such as Uber, Lyft, etc., to fill any identified service gaps. The additional help will be procured through competitive bid processes in the future if necessary. Arcadia Transit Services Needs Assessment and Restructuring Plan Final Report November 3, 2015 Page 5 of 6 6) Modify Fare Policy The fare policy needs to be adjusted based on the type of service provided. It is recommended that the general fare be maintained at $1.00 for the fixed-route, fixed- scheduled services but offer discounted fare for seniors and people with disabilities. Additional fare policy options, such as a fare increase for certain service and fare subsidy program will be explored as part of the next phase of work. Next Steps: The next step for the implementation of the above recommendations is to undertake detailed service and operational planning addressing the allocation of revenue (and service) hours, routing, parameters for route deviations, and performance measures/standards. Building on previous stakeholder consultations, the next step will explore opportunities for collaborative arrangements in cost-sharing transit services that may include sponsoring specific routes, hours of service, etc. Concurrently, a marketing campaign for the new service emphasizing the community and economic importance and benefits will be conducted. The intent of this next phase of work is to implement new services by the opening of the Gold Line light rail on March 5, 2016. This allows only a few months to complete the detailed route planning, marketing, and installation of bus stop, signage, etc. Due to this tight time frame, it makes scheduling sense to continue to retain IBI for this phase of the implementation process. Since IBI has detailed knowledge of the project, the project can continue on to the next phase without any delay. Provided that the Council approves the recommendations to move forward with the project, a contract amendment with IBI for the next phase of the project will be brought forward for consideration at the next City Council meeting. FISCAL IMPACT The recommended service changes are based on the existing annual operating cost of Arcadia Transit. However, additional start-up costs including the cost for detailed route planning, marketing efforts, bus stop infrastructure, and other related items will be required. An allocation of Proposition A Local Return funds in the amount of $200,000 was included in the FY 2015-16 budget to cover costs associated with the initial implementation of the service changes. A proposal to undertake these efforts will be brought forward at the next City Council meeting using these funds. No General Funds will be utilized. Arcadia Transit Services Needs Assessment and Restructuring Plan Final Report November 3, 2015 Page 6 of 6 RECOMMENDATION It is recommended that the Council approve the Arcadia Transit Service Needs Assessment and Restructuring Plan Final Report policy recommendations; and authorize staff to proceed with the implementation of the recommended service changes. Attachment: Arcadia Transit Service Needs Assessment and Restructuring Plan Transit Service Needs Assessment and Restructuring Plan City of Arcadia October 2015 City of Arcadia ARCADIA TRANSIT: TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN OCTOBER 2015 TABLE OF CONTENTS 1.INTRODUCTION ...................................................................................................................... 1 1.1 Project Objectives and Process ........................................................................................................... 3 1.2 Key Considerations ............................................................................................................................... 4 1.2.1The Role of the Gold Line ..............................................................................4 1.2.2Fare Policy and Financial considerations.......................................................4 1.2.3Strategic Outreach ........................................................................................4 1.2.4Community Demographics .............................................................................5 1.3 Report Structure .................................................................................................................................... 6 2.REVIEW OF CURRENT ARCADIA TRANSIT SERVICES, PEER SYSTEM REVIEW & THE NEW GOLD LINE SERVICE ......................................................................... 6 2.1 Operations and Service Delivery Southland Transit Inc. ................................................................ 6 2.2 System Performance and Evaluation .................................................................................................. 7 2.3 Current Fleet ........................................................................................................................................ 12 2.4 Gold Line Extension ............................................................................................................................ 13 2.5 Peer System Review ........................................................................................................................... 13 3.SURVEY RESEARCH / OUTREACH & CONSULTATION ................................................... 15 3.1 Community Survey .............................................................................................................................. 15 3.2 Consultation / Outreach Stakeholder Meetings ............................................................................. 16 3.3 Public Open House ............................................................................................................................. 20 3.4 Summary of Transit/Mobility Needs .................................................................................................. 21 4.MOBILITY MANAGEMENT - SERVICE ALTERNATIVES & EVALUATION AND IMPROVEMENT STRATEGIES .................................................................................... 22 4.1 Transportation/Mobility Concepts ..................................................................................................... 22 4.1.1Fixed Route Circulators .............................................................................. 22 4.1.2Employer Shuttles ...................................................................................... 22 4.1.3Bikeshare ................................................................................................... 23 4.1.4Carshare..................................................................................................... 24 4.1.5Rideshare Services ..................................................................................... 24 4.1.6Shared Ride Taxi ........................................................................................ 25 4.1.7Conventional Taxi Service ........................................................................... 26 4.1.8Public-Private Partnerships ......................................................................... 27 4.1.9Free Fare Transit Services .......................................................................... 28 4.2 Evaluation Framework for Service Alternatives ............................................................................... 29 4.3 Improvement Strategies/ Conceptual Alternatives .......................................................................... 30 5.RECOMMENDATIONS A WAY FORWARD ...................................................................... 38 October 2015 Page i. ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Appendix A: Peer System Notes Appendix B: Community Survey Appendix C: Community Open House Poster Boards October 2015 Page ii. ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 1.INTRODUCTION The City retained IBI Group to conduct a Transit Needs Assessment and Restructuring Plan. This is a milestone project coming at a time of outstanding opportunity to enhance the quality and attractiveness of public transportation in the central San Gabriel Valley. The prime catalyst for change is the opening of the Gold Line extension in early 2016 with a station in downtown Arcadia. With the physical reality of light rail transit taking shape in Arcadia and inauguration of train service east of Sierra Madre Villa anticipated within 6 months, it is timely for the City to take a fresh look at Arcadia Transit and determine what role it will play in the next generation transit network. The key objectives of this project are to determine how Arcadia Transit best fits into the regional transit mosaic created with Foothill Transit and residents, visitors and business community. Arcadia Transit already plays an important role in the sub regional transit network of the San Gabriel Valley. Organized nearly 40 years ago, it is the oldest and one of the largest demand responsive systems in Los Angeles County. Arcadia Transit service currently supplements Metro and Foothill Transit regional bus routes with curb- to-curb travel provided within the City limits. The service operates from 7:00 am until 9:30 pm on weekdays, and until 7:00 pm on weekends. Although open to the general public, the reservation-based service is used mainly by older adults, persons with disabilities, and school-age children. Arcadia Transit average daily ridership is approximately 425 one-way trips on weekdays, 115 trips on Saturday, and 95 on Sunday. Ridership growth has averaged two percent annually since 2009, reaching 120,000 one-way trips in FY2014. 1 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Arcadia Transit offers a highly valued service to its customers at modest fares. By design, dial-a-ride services are inherently a low capacity service, with Arcadia Transit carrying an average of fewer than 30 passengers per bus deployed in weekday service. Consequentially, the net cost per passenger is typically higher than traditional fixed-route transit services. This is not intended to minimize the value of Arcadia Transit to its customers or its contribution to quality of life in the City. It is important to recognize that a key challenge in this project is how to continue to accommodate existing customers who depend on Arcadia Transit while also broadening the system capacity and ridership base. Service redesign may be part of the solution. With the service area confined to the 11- square miles of the City, the present design does not fully accommodate the farther reaching travel patterns of most residents. Initial market research sponsored by LACMTA (Metro) during the project design and engineering phase of the Gold Line Foothill Extension project, indicates that commuters from Arcadia and neighboring cities in the central San Gabriel Valley constitute a sizeable growth market for transit. Three-quarters of Arcadia residents commute to jobs outside of the City; most of them drive although at least 11% travel in carpools and two percent use public transit. A 2011 telephone survey of Gold Line users conducted for Metro by Rea & Parker in association with IBI Group concluded that Arcadia likely will be a top boarding location among those who presently board at Sierra Madre Villa and other stations in Pasadena: -half mile of the newly proposed Gold Line stations 94 percent of current Gold Line riders who intend to use the Gold Line Extension intend to board at one of the new stations. Their primary proposed boarding stations are Azusa-Citrus College (47 percent) and Arcadia (27 percent). Within the primary driving area, 90 percent of current riders plan to board at a new station (p.11) In addition to Arcadia residents, the Gold Line extension provides significant potential to ctions such as Santa Anita Race Track, the LA County Arboretum and Botanical Gardens, and Westfield Santa Anita Mall. In addition, better bus service from the Gold Line to major events including the California Philharmonic's Festival on the Green summer concert series at the Arboretum, the Arcadia Festival of Bands, and Pasadena Jazz Fest would be helpful in managing the congestion created by these events. 2 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 1.1 Project Objectives and Process The intent of the project is to develop alternatives to the current Arcadia Transit service, that will meet the transit needs of the community in anticipation of the Gold Line light rail extension, as well as the needs for connections with neighboring communities and other transportation services. The following set of objectives were developed for use in generating the improvement options Provide a range of mobility options to facilitate local access for residents to enable travel without having to drive. Provide a range of options for effective, time competitive connections for residents to access the Gold Line station without driving. Provide a range of options for connections between the station and key activity centers for visitors to Arcadia. The following key steps and processes have been taken to develop the improvement strategies and conceptual alternatives that address the objectives of the project. Reviewing the operating performance of Arcadia Transit Reaching out to the public through survey research (administering a community survey available in hard copies as well as online); community meetings, and meeting with key stakeholders and members of City Council Developing improvement proposals, including conceptual cost estimates, and reviewing them with City staff Preparing the draft and final reports The study process is summarized in the flowchart below (Figure 1.1) Figure 1.1: Study Process 3 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 1.2 Key Considerations 1.2.1THE ROLE OF THE GOLD LINE It is important to understand how the Gold Line can change the propensity of people to use public transportation for commuting and other trip purposes. Most transit service in Arcadia is operated by Foothill Transit (Foothill Route 187) and Metro (Metro Routes 79, 268 and 487), which are independent entities with a regional focus and many different constituencies to satisfy. Arcadia appoints one of 22 members to the Foothill Transit Joint Power Authority (JPA) Board, and is represented on the 12-member Metro Board by the influence, it is particularly important that the City formulate a clear message to the region about the transit system it wants built on a sound technical foundation and credible public consensus. The City understands the potential value of a multi-modal transit system on local mobility, economic development, and quality of life. 1.2.2FARE POLICY AND FINANCIAL CONSIDERATIONS Recognition of opportunities to generate new revenues for the transit system was a consideration for this study. This included an understanding of public financing opportunities, the trade-offs inherent to fare increases, as well as entrepreneurial sources of revenue for transit. Fare policy changes, including rate adjustments, must be considered within guidance provided by City Council. Potentially, this includes fare structure and rate adjustments to simplify fare collection, increase off-board fare prepayment options, minimize ridership attrition due to fare increases, and ultimately support ridership growth. Fleet and infrastructure improvements need to be considered in order to ensure the long term viability of the Arcadia Transit system. Funding policy for such improvements as onboard security system, automatic vehicle locator, transit information application, bus stop amenities, and others will need to be addressed. 1.2.3STRATEGIC OUTREACH If a solid technical foundation is essential to project success, so too is a compelling public and stakeholder engagement plan to involve Arcadia Transit customers and other residents in the study process. Ttechnical approach featured a number of processes to effectively inform and elicit input during the development of the draft service plan and gather feedback. In addition to the Arcadia Transit user/community survey and community meetings, the study process included engaging participation from stakeholders and the public through face-to-face meetings, telephone discussions and email. 4 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN The outreach element of the study provided insight into who is using the bus, when and for what reasons they ride, and how possible future service changes might benefit or impact them. Further, the study process included close liaison with City staff ensuring that the survey methodology, content, and presentation of findings were customized to local conditions in the City of Arcadia. 1.2.4COMMUNITY DEMOGRAPHICS Transit ridership levels are affected by population and employment densities and major generators, such as shopping malls, schools and universities. The population groups most likely to use transit include youth, seniors and lower-income households. The price and availability of parking and the amount of congestion in an area also affect transit ridership. 1 The 2010 United States Census reported that Arcadia had a population of 56,364. The population density was 5,062.5 people per square mile. The population was spread out with: 12,290 people (21.8%) under the age of 18; 4,102 people (7.3%) aged 18 to 24; 13,409 people (23.8%) aged 25 to 44; 17,349 people (30.8%) aged 45 to 64: and 2 9,214 people (16.3%) who were 65 years of age or older. The median age was 43.1 years. According to the 2010 Census, Arcadia had a median household income of $77,704, with 9.6% of the population living below the federal poverty line. Students contribute to transit ridership since many do not own cars, cannot afford to pay for fuel and insurance or would prefer to take transit. The youth market is particularly important to transit in both the short term and long term. In the short term, youth are dependent on others for mobility making them a prime market for transit, especially with after-school travel. The long-term potential is based on retaining them as riders into their adult lives by providing superior service that meets their changing mobility needs. Like the youth population, the senior population is a market segment that has special mobility needs that can be served well by transit. Transit can supplement driving at night or in poor weather and replace the personal vehicle when driving is no longer possible. Seniors generally use transit to access community activities, medical appointments and shopping. 1 Represents a 5.85% increase in population since the year 2000 population of 53,248. 2 The 16.3% of the population age 65+ is 43 percent greater than the State average of 11.4%. 5 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 1.3 Report Structure Following this Introduction, the report includes the following sections: 2.0 Review of Current Arcadia Transit Services 3.0 Survey Research / Outreach & Consultation 4.0 Mobility Management - Service Alternatives & Evaluation and Improvement Strategies/Conceptual Alternatives 5.0 Recommendations A Way Forward. Appendices including Community Survey Form, Peer System Notes, and Community Open House Posters 2.REVIEW OF CURRENT ARCADIA TRANSIT SERVICES, PEER SYSTEM REVIEW & THE NEW GOLD LINE SERVICE Arcadia Transit is a demand-response service open to the general public, and offers curb-to curb transportation to any destination within the city boundaries. Trip requests can be made the same day (on a space-available basis) or up to seven days in advance. A standing reservation or subscription can be established for trips to the same location, at the same time, on the same day every week. New subscriptions are honored as received based on space availability. 2.1 Operations and Service Delivery Southland Transit Inc. The operations and service delivery of Arcadia Transit services is under contract to Southland Transit Inc. Primary responsibilities of the contractor include: taking trip reservations; scheduling and dispatch; provision of drivers/service delivery; vehicle maintenance and data management/reporting. Specific responsibilities including reporting and data management are addressed in the Professional Services Agreement (PSA) of June 25, 2014 between the City and Southland Transit. Included in the PSA are performance-based criteria with compensation (or penalties) tied to performance targets. Southland Transit has four staff dedicated to trip reservations, scheduling and dispatch. Currently, commercially available scheduling software (Trapeze version 4) is used for operational functions. This version is outdated., In fact, staff is having to allocate trips manually. Southland Management reports that to the software upgrade (Trapeze version 14) is anticipated in 2015. The software upgrade will enable automation of trip assignments and management reporting. This upgrade will also provide many useful data management features. 6 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 2.2System Performance and Evaluation The consultant team was provided a comprehensive set of historic operating data and reports. This information was reviewed and compared to current performance to help determine operating trends. A summary of comparative annual operating statistics for FY2010 FY2014 is presented in Table 2.1. Table 2.1: Comparative Annual Operating Statistics FY2010 FY2014 7 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Figures 2.1 through 2.6 present operating and financial trends for the FY2010 FY2014 period and address: Annual Transit Ridership and Productivity (Figure 2.1): Average Daily Ridership (Figure 2.2) Transit Efficiency & Effectiveness (Figure 2.3) Revenue Distribution by Source (Figure 2.4) Expense Distribution by Function (Figure 2.5) Transit Fare Revenue (Figure 2.6) Figure 2.1: Annual Transit ridership and ProductivityFY2010-FY2014 - Comparative ridership and productivity data illustrating a continual increase in annual ridership (and productivity) since 2010 8 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Figure 2.2: Average Daily Ridership FY2010-FY2014 Distribution of ridership by weekday vs. weekend (Sat. & Sun.) Most significant increase since 2010 has been in Saturday ridership. Figure 2.3: Transit Efficiency & Effectiveness FY2010-FY2014 This figure illustrates the trend of the net total cost per revenue hour and cost per passenger. The operating costs have increased approximately 15% since 2010. 9 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Figure 2.4: Revenue Distribution by Source FY2010-FY2014 This figure illustrates the funding sources used for the operation of Arcadia Transit service. The percentage distribution of revenue by source was virtually unchanged since 2012 As illustrated in the above Figure 2.4, funding sources include: STA: State Transit Assistance fund. These funds are derived from excise taxes on diesel fuel. Measure R: Measure R is a half-cent sales tax for Los Angeles County to finance transportation projects and programs. These funds are derived from a 2008 voter approved sales tax ordinance. Prop A: The Proposition A sales tax, approved by voters in 1980, is a one-half of 1% tax on most retail sales in the County. Metro returns 25% of the Proposition A tax to the cities in the County for transportation purposes. BSIP: Bus System Improvement Plan is a financially unconstrained business plan, which details improvements to the bus system in Los Angeles County. A three- tiered system of service is included in the BSIP: core regional service, community connectors and local services. This is to ensure all countywide transit operators are included in the planning process and implementation of BSIP. MOSIP: Municipal Operator Service Improvement Program funds are discretionary funds designated through the LA Metro Board adopted programs. TDA Article 4: Transportation Development Act (TDA) Article 4. These funds are derived from a statewide one-quarter cent sales tax that is deposited into the State Local Transportation Fund. 10 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Figure 2.5: Expense Distribution by Function FY2010-FY2013 This figure illustrates the breakdown of the operating expenses. Vehicle operations as a percent of total expenses has increased the greatest while General/Administrative expenses declined as a percent of total expenses. Figure 2.6: Transit Fare Revenue (Average Fare & Farebox Recovery) FY2011- FY2014 This figure illustrates average fare per passenger collected. Average fare per passenger has declined since 2011 while the percent of farebox recovery has remained relatively stable at approximately 6%. In 2014, an average fare of $.62 per passenger was collected. This covered 6% of the total operating expense (cost per passenger). 11 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 2.3Current Fleet The existing fleet consists of eighteen vehicles with 14 to 16 typically in service (delivering service/revenue hours of service). The table below presents salient characteristics of the fleet inventory. Mo/Yr. Placed Fleet in Revenue Mileage as of No. Make/Model Service 06/30/2015 Condition 30 Ford - El Dorado Aerotech Sep-09 112,129 Fair 31 Ford - El Dorado Aerotech Sep-09 113,928 Fair 32 Ford - El Dorado Aerotech Sep-09 109,890 Fair 33 Ford - El Dorado Aerotech Sep-09 88,421 Fair 34 Ford - El Dorado Aerotech Sep-09 96,202 Fair 35 Ford - El Dorado Aerotech Sep-09 102,623 Fair 36 Ford - El Dorado Aerotech Sep-09 81,405 Fair 37 Ford - El Dorado Aerotech Sep-09 90,481 Fair 38 Ford - Elkhart Coach Mar-13 39,699 Good 39 Ford - Elkhart Coach Mar-13 52,307 Good 40 Ford - Elkhart Coach Mar-13 42,136 Good 41 Ford - Elkhart Coach Mar-13 42,280 Good 42 Ford - Elkhart Coach Mar-13 38,632 Good 43 Ford - Elkhart Coach Mar-13 51,062 Good 44 Ford - Elkhart Coach Mar-13 47,984 Good 45 Ford - Elkhart Coach Mar-13 43,018 Good 46 Ford - Elkhart Coach Mar-13 42,900 Good 47 Ford - Elkhart Coach Mar-13 44,984 Good 12 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 2.4 Gold Line Extension The Foothill Gold Line is a 24-mile extension of the Metro Gold Line light rail system, being built in two segments (Pasadena to Azusa and Azusa to Montclair). The first segment, under construction now, is Pasadena to Azusa, which includes six new stations (including the Arcadia Station). The Foothill Gold Line from Pasadena to Azusa is tro Gold Line Foothill Extension Construction Authority, an independent transportation planning and construction agency created in 1998 by the California State Legislature. The Pasadena to Azusa segment is on time and on budget, and was turned over to Metro in September 2015. It is tentatively scheduled to begin passenger service in Spring of 2016. The Gold Line extension is expected to operate a schedule similar to the existing Gold Line, which operates seven days a week. Service is provided on weekdays between 4:00 am and 2:30 am. Saturday, Sunday, and holiday service operates between 4:30 am 2:30 am. Frequency ranges from 5 minutes during weekday peak periods to 20 minutes in the late evenings. 2.5 Peer System Review Complementing the review of existing Arcadia Transit services and within the context of the introduction of Gold Line service to Arcadia, ten California transit operators were reviewed to gather insights for consideration in developing improvement proposals. The operators are listed below. City of Corona City of Manteca City of Folsom City of Turlock City of Gardena Laguna Beach Municipal Transit City of Irvine iShuttle Simi Valley Transit City of Lompoc Thousand Oaks Transit Five of the peers connect to rail services and all of them connect to local and express bus services. Summary information for each of the operators is presented in Table 2.2. The consultant team was able to contact a select number of the operators and notes from those contacts are included in the Appendix A. Key findings from the review are listed below. Most of the operators have a fare. Most of the services are operated as a City service. Stop design and amenities are important to encourage choice riders (or commuters who have other transportation options but choose to use public transit) to use the 13 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN service to access regional transit and enhance pedestrian safety in getting to/from the stop. Most of the operators provide service six or seven days a week. Both choice and captive riders (or riders who depend on public transit) typically prefer fixed-route, fixed-scheduled service rather than having to make a reservation or pre-book a trip. The exception is older adults/senior citizens and persons with a disability requiring curb-to-curb service. Travel time competitive with the private automobile is important in attracting choice riders. Community-based transit services can provide an attractive alternative to the private automobile for commuters seeking connectivity to commuter rail services Similarly, alternate delivery scenarios such as -effective mobility options for evening service. Table 2.2: Peer System Summary # of # of Vehicles Agency Area Bus Connections in Peak Routes Service City of 1 Los Angeles 2 Metrolink, Riverside Transit Agency 14 Corona City of Sacramento Regional Transit District 2 Sacramento 3 13 Folsom Buses & LRT City of 3 Los Angeles 5 Metro Rail & Bus Services 49 Gardena City of Irvine Orange 4 4 Amtrak, Metrolink, OCTA Bus Services 17 iShuttle County The Breeze (to Santa Maria), Clean Air City of San Luis Express (to Goleta and Santa Barbara), 5 4 12 Lompoc Obispo Wine Country Express (to Buellton and Solvang) City of 6 Bay Area 3 San Joaquin Regional Transit District 5 Manteca City of Stanislaus Regional Transit, Merced 7 Merced 4 8 Turlock Regional Transit System Laguna Beach Orange 8 3 OCTA Bus Service 24 Municipal County Transit Simi Valley 9 Ventura 4 Metro Bus Services 17 Transit Thousand 10 Ventura 4 Metro Rail and Bus Services 20 Oaks Transit 14 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 3.SURVEY RESEARCH / OUTREACH & CONSULTATION Survey research, community outreach and consultation were an integral component of the study process. These included: designing and administering a community survey (Section 3.1); several one-on-one meetings with key stakeholders or constituencies (Section 3.2); and a Public Open House (Section 3.3). 3.1 Community Survey A community survey was conducted to better understand the qualitative aspects of Arcadia Transit service delivery and the behavioral attributes that impact mode choice. The survey also provided an opportunity for the community to express their concerns and make recommendation to improve transit services. To ensure maximum participation, surveys were made available to the community for a 30-day period beginning on Thursday, February 26, 2015 until Friday, March 27, 2015. The method of distribution included an online survey via SurveyMonkey and paper copies available at various sites including City Hall, the community/senior center, and library. Communication of the web-based survey was made to the general public via the City of community survey was also made available. The community survey consisted of eight questions targeted to solicit feedback from community members on their preferred transportation mode choice, typical trip destinations by mode, opinions on the quality of transit service provided by Arcadia Transit, recommendations on potential improvements to transit service, and individual demographic data. Approximately 157 responses were collected during the 30-day survey window ending on Friday, March 27, 2015. Of the 157 responses, 56 responses, or 36%, were collected from the paper survey and 101 responses, or 64%, were collected online from the SurveyMonkey. Additionally, of the 157 responses, 149 responses or 95% were collected from the English survey and 8 responses, or 5%, were collected from the Chinese survey. Although 157 responses were collected from the survey, it should be noted that not all participants answered every survey question. Questions regarding demographic data such as household income, age of the survey participant, and primary language spoken at home were the most commonly skipped survey questions. A copy of the survey instrument and detailed survey results is presented in Appendix B. 15 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Salient community survey results include the following: 75% say Arcadia Transit service is convenient and fares are reasonable. 70% overall satisfied with service 86% drive, 43% walk, 14% bike. 54% use for social/recreational trips, 14% use for work trips Arcadia Transit is used by 53% of respondents, followed by 26% Gold Line, 21% Metro, 14% Foothill, and 5% Metrolink. Reasons people use Arcadia Transit: it takes too long (34%) how to book a trip (34%), or pick-up times are not reliable (32%). Improvement ideas: direct shuttle service to Gold Line (51%) o phone app to book trip (48%) o direct service to locations outside of City (47%) o fixed stop bus service (w/o calling in advance) (43%) o In short, survey results indicate that: Driving is the primary mode of transportation; Arcadia Transit is used primarily for discretionary travel and customers are very satisfied with the service; and Reasons given for not using Arcadia Transit (and validated by desired Improvement Ideas) indicates a preference for fixed-route (or a variation) service and not having to pre-book a trip. This would include a direct shuttle service to the Gold Line station. 3.2 Consultation / Outreach Stakeholder Meetings Stakeholder meetings were held with key individuals and constituencies including representatives from: Santa Anita Park Chamber of Commerce Westfield Santa Anita Mall Arcadia Unified School District Methodist Hospital Los Angeles County Arboretum Downtown Arcadia Improvement Senior Citizen Commission Association Members of City Council The format for each meeting included introducing the study, providing an overview of work program, key elements for consideration and solicited input/generated discussion. 16 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN A summary of the meetings is presented below. Methodist Hospital of Southern California Approx. 2,000 employees plus 600 physicians. Nursing staff typical shifts: 7:00am-7:00pm and 7:00pm-7:00am Currently no parking challenges for staff or patients. Ten (10) stalls designated for carpools Interested in a shuttle service (fixed schedule) with introduction of local Gold Line service. Optimistic that several staff will take advantage of other transit solutions, particularly for support staff including housekeeping Downtown Arcadia Improvement Association Established in 2010 to revitalize downtown area Gold Line may be leveraged to attract locals and visitors to downtown area Need for enhanced pedestrian access Transit may be greater benefit if provided a fixed route, fixed schedule service providing link between downtown and Gold Line (as well as other key attractors in the City) Need to address challenges of parking would like to see other transit/mobility options Santa Anita Park 845 employees In addition to race track specific events 10 months of the year, hold over 180 total events/year Attracts over 1.5 million visitors a year Interested in further discussions regarding specific service planning efforts for the design of community shuttle services and connectivity to the Gold Line station Interested in advertising to patrons on availability of Gold Line Possible partnership opportunity Senior Citizen Commission Concern that students are monopolizing the service for several hours every weekday afternoon. Seniors unable to travel. Suggestion that some are told by transit reservationists/dispatchers to be more flexible in their travel times. Regular Arcadia transit service to Community/Senior Center Use Access (ADA) for trips outside Arcadia Concerns of safety and security with conventional transit services Community Center open until 10:00pm. Would like later evening transit service. 17 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Suggest leave eligibility for senior fare ($.25) at age 62 Seniors becoming more comfortable with technology population & percentage of older adults - Incidence of disability increases with age/loss Need to address other transportation (i.e., dial-a ride/taxi programs, etc.). Westfield Santa Anita Representatives shared the future of retail Interested in prospect of both a community circulator and connections to Gold Line shopping shuttle. Greatest value if provided in fixed route, fixed schedule mode Able to address employee and visitor transportation/access as well as seasonal parking capacity challenges. Presence of community based transit able to leverage to reduce parking space requirements. Arcadia Unified School Districtand Parent Representative Appreciative of student transport -to-curb school transport is unlike conventional public transit and hence send nine or ten year olds unaccompanied May be receptive to a premium fare for premium service a second tier of public transit specific to students collaborative approach/cost-sharing Chamber of Commerce Recognition that effective transit can be the economic engine for the community - quality of service as well as effectiveness in meeting local travel needs of most st guests/visitors. Effective in somewhat addressing parking (1 Ave, south of Huntington) & congestion issues. Use of transit for employees TDM options that might include bikeshare or carshare programs Transit branding and marketing possibly include interior advertisements/TV monitors Need to look at neighborhood shuttles community-based transit service (trolley services or flex-route/route deviated type services), shopping shuttles Dedicated routes for specific events or theme buses (i.e., o 18 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Los Angeles County Arboretum and Botanical Gardens Private/public partnership (County & Foundation) Approx. 11,000 members 375,000 visitors/year (peak season March, April, May) Overflow parking at Westfield. Provision of tram service. Special events & free-day (once a month) Direct transit service to Gold Line beneficial in providing additional transportation options and address seasonal parking challenges Arcadia City Council individual meetings Expressed concern regarding quality of current service specifically on-time performan Need for advanced technologies including GPS. Enhanced customer service to provide real-time information Current subsidy per trip is not sustainable. Need to explore cost-sharing agreements private entities contributing o financially Explore prospect of advertising revenue o Need to preserve service for seniors maintain age (62 yrs.) and fare School transport: Parents likely have false sense of security. Concern of potential risk/exposure o for city Premium service. Possibility of different fare structure for students o Partner with School District cost-sharing agreement o Priority also to assist local businesses including downtown redevelopment Need to target commuters fixed route, fixed schedule services and fixed route to connect with Gold Line Look at mixed fleet trolley service connecting key attractions different identity Sell an annual pass keep inexpensive whether use the service or not. And use advanced technologies for fare payment Any service outside Arcadia would require a cost-sharing agreement 19 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 3.3 Public Open House Two public meetings were held as part of the study process. An initial Community Open th House was held on Thursday, May 28 at the Arcadia Public Library. A second public meeting was held on Wednesday, September 16th in the City Council chambers. The purpose of the initial open house was to solicit feedback from the community regarding Transit Needs Assessment and Restructuring Plan. Community members were invited to voice their concerns regarding transit services and make recommendations to improve the service. The September public meeting included a presentation of concepts and a recommended approach for going forward. Community members were notified of the open house/public meetings through various channels including th included poster boards that detailed project objectives, current transit operations and performance, the Gold Line extension, results of the community survey, and potential service improvement strategies. Potential service improvement strategies that were introduced through the poster boards included a fixed route service, service expansion, changes to hours of operation, and a feeder service to the future Gold Line station. Participants were invited to provide feedback on these suggested strategies. Comment cards were also available for any participants wishing to provide additional comments. Members of the consulting team as well as City staff conducted the open house and were available to answer questions from the community. Main concerns regarding transit services and recommended improvements are summarized below: Reservations can only be made 7 days in advance, which causes conflicts with elderly and handicapped users when they are unable to reserve transit services for medical appointments. Reservation windows should be extended. Community members reported difficulties with the reservation system and recommended incorporating an answering service for messages. Community members expressed the need for more dispatchers and drivers as they would sometimes be told to wait 30-45 minutes for a ride, or no rides were available. They also reported difficulties in comprehending dispatchers as they would sometimes speak too quickly. The service area should expand outside of Arcadia and include trips to areas such as Temple City, San Dimas, Pasadena, and Monrovia. Community members expressed approval in paying additional fares for trips to these areas. Transit service should include service to the future Gold Line station. 20 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Transit service is often monopolized by students during school recess hours of 2:00pm 4:00pm. Community members expressed difficulties in reserving trips and the need to expand service during these times. Fixed route services should target medical facilities in stop placements. Wheelchair capacity of transit vehicles was reported as an issue, with some vehicles only being able to accommodate one wheelchair. Transit service and hours should be expanded during special events, such as summer concerts, and weekends. Community members expressed overall satisfaction with current drivers. th Attendees at the September 16 public meeting included representatives of the elderly and disability community as well as students. There was general consensus of the recommended approach with the former constituency (elderly and disability community) expressing appreciation for the preservation of the dial-a-ride service, for having addressed their primary concerns and for providing additional transit/mobility options for the community. 3.4 Summary of Transit/Mobility Needs The evaluation of existing Arcadia Transit services and as validated by the consultation and community surveys indicates that transit is effective in meeting the travel needs of captive riders (those typically with no alternate transport modes available) and to a lesser extent, non-discretionary travelers. Based on Community Survey results as well as stakeholder consultation (including comments from the public meetings), driving is the primary mode of transportation used in Arcadia and customers of Arcadia Transit are very satisfied with the service. In terms of reasons cited for not using transit service focused on convenience not wanting to pre- book/detracts from spontaneity, takes too long, need for more direct service, hours and days of week of service, challenges in getting a desired trip typically in the afternoon as Some expressed an interest in seeing an expansion of the transit service area to include trips to areas such as Temple City, San Dimas, Pasadena, and Monrovia. Community members expressed approval in paying additional fares for trips to these areas. Residents made it very clear that there is a role for a viable transit system, and complimentary mobility options to address issues of congestion and parking as well as the future need to provide connectivity with the Gold Line. Further, the business community expressed that transit can be the economic engine to address the mobility needs of 21 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 4.MOBILITY MANAGEMENT - SERVICE ALTERNATIVES & EVALUATION AND IMPROVEMENT STRATEGIES The results of the current system evaluation and the community and stakeholders input indicate that Arcadia is ready for a robust transit system. Although there are many innovative mobility improvement alternatives that have been tested and are available for consideration, only certain transportation/mobility concepts that focus on service alternatives were evaluated and reviewed for applicability to Arcadia Transit. These concepts were considered either to replace the current program or as an enhancement to current services, and they are described in detail in this chapter. 4.1 Transportation/Mobility Concepts 4.1.1FIXED ROUTE CIRCULATORS Circulators would operate with small vehicles to provide frequent service during high demand periods transportation. It would be important to carefully design such a circulator so that the amount of service operated matches the demand by time of day, to avoid running more service than is needed. Service typically operates initially only in the peak periods or for example to serve student demand in the afternoon on weekdays, building to all day service if demand warrants it. Examples of such circulators include the Downtown Los Angeles DASH routes, the Super Loop in San Diego, and the Greenlink in Downtown Houston. Pros Cons Provides predictable, scheduled Requires definition of prescribed service service standards and on-going service monitoring to ensure Design criteria to meet prescribed compliance markets and area of service Viable transit solution for Subject to elimination/modification of o captive riders service based on ridership Typically provides viable transit/mobility alternative for choice riders Appropriate application for public entities and/or public/private partnerships 4.1.2EMPLOYER SHUTTLES These services meet employees at transit hubs and take them directly to their employment sites. Buses or vans could be used. An example would be the UCSD shuttle service between the campus and a nearby Coaster commuter rail station. Other examples include Disney, who provides employee shuttle services from several remote parking and transit sites in Anaheim, and Microsoft Corporation, who provides employee 22 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN shuttle services and connectivity to both transit terminals and intra-campus locations in the Redmond, WA area. Pros Cons Provides predictable, scheduled Transit service for a specific market service segment. Not available to public-at- large Design criteria to meet prescribed markets and area of service No clearly identifiable service delivery role for public transit entities Private sector initiative to meet travel demand of employees Potential role for public transit entities to work with local business community, facilitate local collaborative solution 4.1.3BIKESHARE Under these programs, a subscriber takes a bike out of one station and can dock it at any other station in the system. Short trips are free, with longer trips progressively costing more. This helps ensure that trips stay short and that there are a plentiful number of bikes for new customers. Bike share programs tend to be used for short to medium length trips. Examples include the existing programs in Anaheim and on the UC Irvine campus. The cities of Los Angeles and Santa Monica are developing bikeshare systems. Bikeshare Solar powered bicycle station Pros Cons Less pollution/reduction of carbon May compete with private, for profit footprint bicycle rental shops in the city Congestion and parking mitigation Potential vandalism and theft Provides bicycle for temporary use (specifically attractive to visitors and infrequent riders) 23 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 4.1.4CARSHARE Carshare services allow the short term use of small cars for short trips on an as needed basis. Drivers can sign up for pay-per-ride access to a fleet of cars that will be parked on public streets and available to rent using a smartphone app. Customers will be able to swipe a badge to unlock the car, drive to their destination and leave the car parked in any public parking space. Examples include the car2Go in South Bay, and Zipcar plug-in converted Toyota Prius recharging at the car2Go and Zipcar programs in San Diego. a reserved public charging station Pros Cons Lower cost than owning a car. A car Insurance coverage may be an share member does not need to issue. purchase or lease a vehicle, maintain the The vehicle desired is not car, or pay for fuel. guaranteed. Inconvenience. Require A car share member does not need to be additional travel and time necessary concerned about paying for and to plan. Also required membership managing the maintenance of a vehicle. and mileage limitation. Flexibility of car type. Businesses offer a wide variety of vehicles, permitting a car sharing member to rent the vehicle that is most appropriate to the present need. Environmental benefits. Use of car sharing services benefits the environment by taking cars off of the road and by providing drivers greater incentive to avoid using cars. 4.1.5RIDESHARE SERVICES Real-time ridesharing (also known as instant ridesharing, dynamic ridesharing, ad-hoc ridesharing, dynamic carpooling provided in California by Transportation Network Companies) is a service that arranges one-time shared rides on very short notice. This type of carpooling generally makes use of three recent technological advances: GPS navigation devices to determine a driver's route and arrange the shared ride Smartphones for a traveler to request a ride from wherever they happen to be Social networks to establish trust and accountability between drivers and passengers 24 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN These elements are coordinated through a network service, which can instantaneously handle the driver payments and match rides using an optimization algorithm. Examples include Carma Carpool, Lyft, Uber, Sidecar, 3 Downtowner, and Wingz. Regulatory issues have been a factor in the development and operation of these services in California. Pros Cons Vehicles available for public hire Not regulated like a traditional taxi. (similar to traditional taxi) fostering Currently, no permit or licensing spontaneity of travel requirements. Convenience of trip requests and Potential uncertainty of quality of payment done through smartphone vehicle and driver training and app competency Often less-expensive than traditional Some have equated with dangers of taxi hitchhiking 4.1.6SHARED RIDE TAXI When provided by taxi firms under contract to public agencies, demand responsive transit is essentially subsidized shared ride taxi (SRT) service. With taxi firms increasingly seeking, and finding, opportunities to become public transit contractors for the delivery of community based transit services, subsidized SRT has become an important revenue source for taxi firms and a major form of publicly supported paratransit and dial-a-ride operations. In California, subsidized SRT has already become the predominant form of demand responsive transit, with several such systems presently operating in the State. Prominent examples include the supplemental taxi services provided under contract for Access Services in both Los Angeles and Orange Counties. The City of Mission Viejo offers shared ride taxi service to residents 60 years and older with approved application and City of Mission Viejo issued photo identification card. Service is curb-to-curb cab service 24 hours/day and 7 days/week. A lift equipped van is available with 48 hour advanced notice. All participants must be self-sufficient in all aspects of travel or they may provide a personal care attendant. Service is provided within the city limits of Mission Viejo and Laguna Hills and to select satellite destinations. This A joint-venture partnership in Delray Beach, Florida. 3 25 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN program does not offer medical therapy transportation (i.e. dialysis, chemotherapy, radiation treatments, etc.) The fare is $5.00 for a one-way trip. Similar to a dial-a-ride, shared ride taxi service could be based on advanced reservations and active dispatch by the operator to combine trips. The service area could be specified to be an area around the activity center to maximize the efficiency of the service. Vehicles could include autos or vans (including ability to accommodate a mobility device). Pros Cons When operated under contract to public Expending of staff resources in agency, ability to maximize productivity contract management and service through ride sharing monitoring Ability to leverage off infrastructure May be problematic in ensuring including capital assets (vehicles), adequate supply of vehicles in software and communications service area including requirements (reservation and dispatch capabilities) of by day of week and time of day taxi company Ability to meet performance standards through performance based contracts Typically less expensive (per trip or per hour) than directly operated by public agency Typically regulated to ensure compliance with required permits and licenses (including prescribed fare structure) 4.1.7CONVENTIONAL TAXI SERVICE Taxi service enables individuals or groups to travel directly to their destinations for regular taxi fare. These services are regulated by the local jurisdiction and are available at most rail transit stations in the region. The taxis would be queued up at the station, and reservations by phone or internet would be needed for the return trip to the station. They are most viable for occasional riders, as the expense of riding them on a regular basis would be a negative factor for most commuters. Pros Cons Consumer choice paying full fare Expensive (relative to public transit Ability for spontaneous travel alternative) Typically regulated to ensure compliance with required permits and licenses (including prescribed fare structure) 26 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 4.1.8PUBLIC-PRIVATE PARTNERSHIPS publicprivate partnership A Public-private partnerships allow for an ability to (PPP) is a government service or provide targeted services with the help of private private business venture which is entities. In a community where there are large trip funded and/or operated through a partnership of government and generators with specific service needs, there may be one or more private sector opportunities for some form of public-private companies. These schemes are partnerships or collaboration. Arcadia is the home of sometimes referred to as PPP. several of such trip generators including Santa Anita Park, Westfield Mall, Los Angeles County Arboretum, etc. that may present such opportunity for partnership arrangements. Below are a select number of successful examples of public-private (transit/mobility) partnerships. Anaheim Resort Transportation (ART) Anaheim Resort Transportation or ART is operated by the Anaheim Transportation Network (ATN), a non-profit public benefit corporation. ATN is a transportation management organization with 48 member companies, including the Walt Disney Company, the Anaheim Convention Center, the City of Anaheim, the Anaheim/Orange County Visitor & Convention Bureau, Kaiser Permanente, the Anaheim Marriott, and many other large hotels and other employers located within the Anaheim Resort Area (ARA) and Stadium Business Center (SBC). The Anaheim Transportation Network's mission is to provide mobility solutions for its members that face the daily challenges of traffic congestion and auto-related emissions. As a public-private partnership, ART operates 18 shuttle bus routes at 70 stops serving amusement, entertainment and hospitality venues across the ARA and SBC including the neighboring cities of Buena Park, Garden Grove, Orange and Santa Ana. The Disneyland Resort Main Transportation Center serves as the hub for connections between routes. The target market is comprised of residents, employees and visitors to the Di Stadium and other notable venues. Fort Lauderdale Sun Trolley The Fort Lauderdale Sun Trolley is operated by the Downtown Fort Lauderdale Transportation Management Association (DFLTMA), which is a 501(C) 3 non-profit organization that has been operating community transportation services since 1992. The stops. Service is provided free of charge on most routes and 50 cents on other routes. Popular destinations include Downtown, Fort Lauderdale Beach, the Museum of Art and the Convention Center. The target market is comprised of local residents and visitors. Ridership averages 40,000 trips monthly. 27 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN North Natomas Flyer Shuttle (Sacramento) The North Natomas Transportation Management Association (TMA) operates the Flyer Shuttle, which connects the neighborhoods of the North Natomas area of Sacramento with Downtown during commuter peak hours. The North Natomas TMA is a non-profit organization, whose Board is comprised of area residents, employers and transit professionals. The Flyer Shuttle is funded through user fees, City of Sacramento developer impact fees, community facilities district fees, grants, and the North Natomas TMA. The service operates Monday through Friday along four routes with a mix of designated and flag stops. The target market is comprised primarily of commuters 4.1.9FREE FARE TRANSIT SERVICES Free public transport, often called free public transit or zero-fare public transport, refers to public transit funded in full by means other than collecting fares from passengers. It may be funded by federal, regional or local government through taxation or by commercial sponsorship by businesses. If implemented, Arcadia Transit can benefit from faster boarding and shorter dwell times, allowing greater schedule adherence/on-time performance of services. Although some of these benefits can be achieved in other ways, such as off-vehicle ticket sales and modern types of electronic fare collection, zero-fare transport avoids equipment and personnel costs. Zero-fare transport can make the system more accessible and more attractive for low- income residents. City of Commerce offers a local example of free-fare transit on Commerce Municipal Bus Lines provide free local routes that serve the need of those traveling within the city itself. CMBL compliments the Los Angeles County Metropolitan Transportation Authority's routes through the city, which connect this suburb to nearby towns and Downtown Los Angeles. Transit services consist of eight routes and a commuter shuttle providing connectivity to Metrolink. The CMBL area of service is 10 square miles with a population of 12,900 people. 28 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 4.2 Evaluation Framework for Service Alternatives It is important to note that some of the service delivery modes presented such as carshare or bikeshare programs are best suited as private sector initiatives or possibly private/public partnerships with the latter assisting in the promotion through public policy considerations. Viable city initiated transit/mobility scenarios focus on shared-ride public transit modes. In order for a systematic analysis to be conducted, a consistent evaluation framework has been developed. Evaluation criteria included consideration of the following: Effectiveness in terms of the population served (including commuters, visitors, elderly and disability communities together with the general public); and in terms of the number of trips generated (ridership, by trip purpose discretionary vs. non-discretionary travel). Economy the total cost of providing the service; consideration of such factors as: capital vs. operating costs, large capital outlays, and present-valued expenditures over the long-term. Efficiency the cost per trip, per vehicle-hour, etc.; costs to both user and to the funding partners. Level of service reservation constraints, hours of service, frequency of service, Quality of Service to the user; measured in terms of: convenience, transfers, trip times, comfort, dignity, and flexibility (response time, advance booking requirement, etc). Socio-economic factors impact on employment and social well-being. Civil rights implications delivery of services for persons with disabilities, integration, etc. Organizational issues such as operational flexibility, governance, control and accountability, human and labor relations, and ease of implementation. Technical risk applications, vehicles, etc.). Financial risk if large capital outlays are required. 29 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN In evaluating alternate delivery schemes, it is important to understand the key differences between -response services from other modes of transport: Regular transit bus routes: Arcadia Transit employs flexible routes and schedules Shuttle bus services: Arcadia Transit departure and arrival points are not fixed Deviated Fixed Route Service: Transit service that operates along a fixed alignment or path at generally fixed times, but may deviate from the route alignment to collect or drop off passengers who have requested the deviation Paratransit: Arcadia Transit is available to the general public, whereas paratransit is available to pre-qualified user bases, especially for people with disabilities and the elderly Share taxis: Arcadia Transit is pre-booked in advance, whereas share taxis are operated on an ad-hoc basis Taxicabs: Arcadia Transit generally carries more people and passengers may have less control over their journey on the principle of demand-response service being a shared system as opposed to an exclusive vehicle for hire. Additionally, journeys may divert en route for new bookings. The Service Alternatives were evaluated using the above evaluation criteria for their applicability to Arcadia. This evaluation provides the direction for developing a broad range of improvement strategies and concepts for consideration. 4.3 Improvement Strategies/ Conceptual Alternatives As mentioned in Section 1.1 of this report, the key objectives of the project are to: Provide a range of mobility options to facilitate local access for residents to enable travel without having to drive. Provide a range of options for effective, time competitive connections for residents to access the Gold Line station without driving. Provide a range of options for connections between the station and key activity centers for visitors to Arcadia. 30 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Reflecting the transportation/mobility needs of residents, businesses and visitors within a backdrop of connectivity to Gold Line Services, and applying the evaluation framework, several improvement concepts were considered to help address the broad range of mobility needs and trip purposes in Arcadia, including: Service Expansion to fill gaps and/or serve destination not currently served Fixed route, route deviation, and/or flex route services. Eliminate general public Dial-a-Ride/demand-response services. Maintain this service for older adults/seniors and people with a disability (focusing on Arcadia Transit successes in meeting the mobility needs of older adults and people with disabilities) Hybrid Services that might include alternatives service types by day of week, time of day, and/or specific geographic areas or destinations Shared-Use Mobility Options ride share programs with phone apps for trip booking Related Mobility Options promotion of bike share or car share programs Coordination Opportunities with Foothill and Metro and/or local and neighboring community-based providers. Table 4.1 presents a number of specific improvement proposals for consideration. The proposed improvements range from service modifications, and infrastructure and facilities improvements, to marketing and fare policy changes. With regard to service modification, the proposals include restructuring of the demand response service for the exclusive use of seniors and people with disabilities, providing fixed-route/fixed- schedule services, as well as providing service to neighboring cities. The improvement proposals include capital improvements such as transit priority treatments, bus stop improvements and real time information. Often, the effectiveness of the transit system depends on the availability of other supporting features and modes of transportation. Thus, it is important to approach mobility improvements comprehensively, and include pedestrian/bicycle facilities improvements, public information/marketing efforts, fare policy updates and demand management strategies. It is important to note that the Estimated Cost presented in Table 4.1 reflects the estimated actual cost of the specific delivery scenario and does not reflect cost savings that may be realized by either eliminating or reallocating some current revenue hours to new service delivery types. 31 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Table 4.1: Summary of Improvement Strategies/Concepts Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) ARCADIA TRANSIT SERVICE MODIFICATIONS Afternoon only. Coordinate Introduce fixed- around school route/fixed- 1 bell times. Students Near Medium schedule school $183,000 Approx. 3,050 transport annual revenue hrs. Introduce fixed-Mon.-Fri, route/fixed-6:00am-9:00am Choice Near 2 schedule peak 4:00pm-7:00pm $93,600 Riders (Gold Low hour commuter 30-minute Commuters Line) service service Introduce fixed-Mon.-Fri, Choice Near/ route/fixed-6:00am-7:00pm Riders Mid 3 $203,000 Low schedule 30-minute Transit (Gold (commuter) service service Dependents Line) Commuters Additional vehicles Range: Choice 4 for frequency -- $100k to Riders Mid Medium increases $500k/bus Transit Dependents Commuters Route deviation, Peak hours only. $134,000 plus Choice flex route, SMART Near/ 5 5:30-9:00 am additional Riders Medium feeder, and/or Mid 3:00-7:00 pm admin cost Transit demand response Dependents Late Night Service Expansion of Commuters 7 days/wk Near/ service to operate Choice Extend hourly Mid 6 later in the evening $48,450 Riders Medium service to 11:00 (Gold to better match Transit pm Line) Gold Line schedule Dependents 4 Unless otherwise noted. 32 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) Provide demand responsive shared Commuters Demand ride supplemental Choice responsive Near/ 7 service (i.e., taxis - $71,000 Riders Medium service from Mid potential pilot Transit 7:00-11:00 pm project) Dependents Local Circulator Service New shuttle to Serve locations connect Gold Line on the alignment Station with 8 M-F. $203,580 Visitors Mid High downtown Arcadia, 9:00 am-10:00 and key activity pm centers Other options to connect station to M-F. downtown such as 9:00 am-10:00 Mid/ 9 $166,000 Visitors Medium electric shuttle pm Long vehicles/carts, (@ $50/hr.) pedicabs, others Operational Enhancements Commuters Choice Security cameras Riders $3,500 Mid/ 10 on buses -- Transit Medium $6,500/bus Long (recording only) Dependents Visitors Coordinate with Foothill, Metro and Commuters Gold Line Choice Low- regarding TBD Riders Medium 11 schedules and -- (Admin. Near Transit operations to make responsibility) Dependents transfers more Visitors convenient 33 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) Service to Neighboring Jurisdictions Meet with neighboring cities/jurisdictions to discuss Choice TBD opportunities for Riders Mid/ 12 -- (Admin. High shared use, i.e., Transit Long responsibility) extending Arcadia Dependents service to destinations outside Arcadia. Transit Priority Treatments Signal priority to reduce travel time $8,000-$35,000 Commuters on congested per intersection Choice arterials such as 13 -- Riders Mid/ Long Medium Huntington Drive. +$1,500 per Transit Coordinate with emitter (bus) Dependents current Metro and Foothill efforts. Develop a formal $75,000 response plan for Conceptual congestion Study Commuters incidents that affect $250,000 Choice 14 Huntington Drive, -- Detailed Riders Mid/ Long High in conjunction with Improvement Transit other affected Plan Dependents cities, SCAG, (Admin. SGCOG responsibility) Stop Improvements (to complement introduction of fixed or flex-route services) Review bus stop TBD Commuters amenities and Examples: Choice enhance as Shelter $6,000-Riders Near/ 15 -- Low appropriate to add $8,000 Transit Mid shelters, trash Bench $500-Dependents cans, etc. $2,000 Visitors 34 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) Real Time Information Develop automatic CAD: vehicle $50,000+ location/computer aided dispatch AVL: Outfit buses with Commuters (CAD/AVL) system $4,000- emitter. Choice to enable $6,500/bus Install control Riders 16 development of Mid High equipment in Transit real time next bus operations Dependents information app center Visitors and signs at bus stops, and facilitate incident response plan Install information kiosks at the Commuters station and key Choice Dependent on stops in the City. Riders Near/ 17 CAD/AVL $3,000-$5,000 Medium (An option would Transit Mid system be display of Dependents timetable and other Visitors static info.) PEDESTRIAN FACILITIES Commuters Support and Choice TBD coordinate with Riders Near/ 18 -- (Admin. Low future pedestrian Transit Mid responsibility) planning efforts Dependents Visitors BICYCLE FACILITIES Support and Commuters coordinate with Choice future bicycle TBD Riders Near/ 19 planning efforts to -- (Admin. Low Transit Mid provide responsibility) Dependents connections to/from the station 35 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) Commuters Bike racks on all Choice Bike racks on 20 Arcadia Transit $600/bus Riders Near Low buses buses Transit Dependents Commuters Choice Develop or TBD Riders 21 facilitate a -- (Admin. Mid Medium Transit bikeshare program responsibility) Dependents Visitors PUBLIC INFORMATION / MARKETING Develop Commuters information for Choice brochures and TBD Riders 22 website regarding -- (Admin. Near Low Transit non-vehicular responsibility) Dependents access to the Visitors station. Reach out to senior Choice residential and TBD Riders 23 recreational -- (Admin. Near Low Transit centers to provide responsibility) Dependents transit information Choice Promote a senior TBD Riders 24 ride training -- (Admin. Near Low Transit program responsibility) Dependents Develop an Choice information effort TBD Riders 25 aimed at young -- (Admin. Near Low Transit adults for late night responsibility) Dependents services 36 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Time Market Frame Segment/ (Near, Technical Item Type/Proposed Improvement Estimated Population Mid, Risk 4 No. Improvement Details (annual) Cost Served Long) (L, M, H) Commuters Choice Participate in TBD Riders Near/ 26 Google Transit -- (Admin. Low Transit Mid information system responsibility) Dependents Visitors FARE POLICY Commuters Integrate fare Choice payment for TBD Riders Near/ 27 Foothill Transit, -- (Admin. Medium Transit Mid Metro Bus, and responsibility) Dependents Gold Line Visitors DEMAND MANAGEMENT Consider fees for parking at station, consistent with TBD Commuters Near/ 28 Metro policy, to -- (Admin. Choice High Mid encourage use of responsibility) Riders multimodal access options Facilitate Commuters development of a Choice carshare program TBD Riders Mid/ 29 for travel between -- (Admin. Medium Transit Long station, activity responsibility) Dependents centers, and Visitors residences 37 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN 5.RECOMMENDATIONS A WAY FORWARD The commissioning of this study has enabled the city to take a critical view of the current Arcadia Transit Program and subsequently revisit all program elements within a framework of enhanced efficiencies and effectiveness. This has been further enabled by a robust consultative process with both key stakeholders and the community at large. Based on consideration of existing funding resources available, the following list of early improvements focuses on those items that are considered to be essential for the Gold Line opening and those that can be done within existing financial resources (see Table 5.1). Actual programming of these improvements will depend on administrative action to and/or make administrative resources available for their implementation. Other improvements in Table 4.1 can be considered to be longer range, pending the availability of additional financial resources. Early action improvements require a wholesale restructuring of the Arcadia Transit delivery framework reflecting: 1. a) Eliminate demand-response service and reallocate general public revenue hours to alternate delivery schemes. This will impact the students the most since the largest group of current riders is the student population. The introduction of fixed-route, fixed- schedule services would retain the higher grade/older students. Advanced notice of the service change would allow student riders to plan for other arrangements. b) Maintain demand-response/dial-a-ride for older seniors and people with a disability. Dial-a-ride services will be provided exclusively for seniors and people with disabilities. Develop a targeted marketing strategy explaining public transit alternatives and people with a disability, in an effort to provide alternate mobility options. For example, the introduction of fixed- route, fixed-scheduled (with possible route deviation) services will enable seniors and people with a disability to travel with no advance booking requirement, facilitating spontaneous travel. 38 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Coordinate with Access Services for additional service for eligible riders to fill gaps in service. Fare policy modifications may be needed to address the difference in costs. 2. The introduction of fixed-route, fixed-scheduled service Neighborhood Connectivity - to target riders traveling within the City, providing connectivity to key attractors and generators including residential areas and schools. Gold Line Station Connectivity to target commuters/choice riders to/from the Gold Line Arcadia Station during peak commuting hours 3. The introduction of fixed-route/fixed-scheduled trolley/shuttle service with route deviation to provide multi-purpose connectivity including: Gold Line connectivity Key destinations Santa Anita Park, Westfield Santa Anita Mall, Methodist Hospital, Los Angeles County Arboretum and Botanical Garden Special event transport 4. The introduction of supplemental operating contracts (i.e., trolley, shuttle, to fill any identified gaps rideshare services) Contract out the provision of supplemental transportation services: Procure through a competitive bid process. o Prepare RFP document utilizing performance-based criteria for o compensation (i.e., include measures of productivity: trips/hour, $/trip, $/hour, etc.). Procurement to specify need for trip booking and scheduling o technology applications including ability for customers to make trip requests through both a mobile application as well as by telephone (may be directly to the driver). Ensure ability of rideshare services (such as Uber, Lyft, o Downtowner, etc.) to bid if they are able to meet prescribed terms and conditions of contract agreement. 5. Fare Policy Modifications Suggested $1.00 fare (for newly introduced) fixed-route, fixed-scheduled (& route deviated) services. Free fare for eligible seniors and people with a disability on fixed-route services including the fixed-route/fixed-scheduled, route deviation services. 39 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Increase the fare for dial-a-ride service (seniors and people with a disability). Explore fare subsidy program for seniors and people with disabilities 6. Administration / Governance: Undertake detailed service and operational planning addressing the allocation of revenue (and service) hours, routing, parameters for route deviations, and performance measures/standards. This planning endeavor shall reflect: Concentrations of major trip attractors and generators; and o Integration/ coordination with Gold Line, Foothill and Metro transit o rail and bus schedules. Entrepreneurial Partnerships: Pursue discussions with major employers, destination/trip attractors (i.e., Westfield Santa Anita, Santa Anita Race Track, etc.) and the Chamber of Commerce specific to entrepreneurial partnerships and philanthropic opportunities. Develop high-value marketing campaign bestowing the o community and economic importance and benefits of effective public transit/mobility. Building on previous stakeholder consultations, explore o opportunities for collaborative arrangements in cost-sharing transit services that may include sponsoring specific routes, hours of service, etc. 40 October 2015 ARCADIA TRANSIT TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Table 5.1 Near-Term Service Improvement Strategies Estimate Annual Improvements/Market Served Annual Revenue Time Frame Cost Hours Near Term Service Improvements Eliminate general public demand-response service Maintain demand-response/dial-a-ride for o March June 2016 1 older adults/seniors and people with a $685,000 10,000 disability Market Served: Seniors and people with disabilities Introduce fixed-route, fixed-scheduled service Mon.-Fri. 9:00am 4 00pm o 2 $1,020,000 15,000 March June 2016 Sat. & Sun 7:00am 7:00pm o Market Served: General public Introduce (limited) fixed-route, fixed-scheduled service - Gold Line Station 3 Mon.-Fri. 6:00am-9:00am & 4:00pm-7:00pm $95,000 1,600 March 5, 2016 o 30-minute service interval o Market Served: Commuters/ choice riders Total* $1,800,000 26,600 Additional Optional Program Supplemental operating contracts (i.e., taxis - potential pilot project) Demand response service for evenings: 7- o 4 $75,000 1,300 July 2016 days/wk., 7:00pm 11:00pm Market Served: Commuters, choice riders, transit dependent *The level of the near term service improvements is based on the current level of funding for the existing general public demand-response service which is $1.8 million/year (equivalent of 26,500 revenue hours). 41 October 2015 ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Appendix A: Peer System Notes ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN /z·äEC© z· Folsom Stage Line The Folsom Stage Line buses run Monday through Friday. There is no weekend service available at this time. The local bus routes provide a convenient way for riders to travel to major employers and points of interest within Folsom. Folsom Stage Line buses are equipped with a hydraulic lift for wheelchairs, and front-mounted bike racks are provided. There are three Folsom Stage Line Routes There is no charge to transfer from one Folsom Stage Line route to the other. ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Service Characteristics Markets Served Net Impact on Congestion Parking Requirements Governance City Transit Division o Vehicles are directly operated o Regional Connections Sacramento Regional Transit District Buses & Gold Line Rail o El Dorado Transit o Fixed Route Fare Information Adult One-Way $2.50 Adult Ticket Booklet (20 One-Way) $50.00 Student/Senior Discount One-Way $1.25 Student/Senior Discount Monthly Pass $50.00 Student/Senior Discount Ticket Booklet (20 One-Way) $25.00 Children 3 & Under Free Sac RT Monthly/Daily Passes Accepted Dial-A-Ride Dial-A-Ride is a curb-to-curb transportation service that provides residents who have a physical, developmental, or mental disability, means of commuting within the Folsom city limits. Senior citizens who are 55 years of age or older also qualify for this program. Passengers must register and be given verification that they qualify for ridership before they can ride. Dial-A-Ride Fare Information Monthly Pass $95.00 o One-Way $4.00 o Ticket Booklet (10 One-Way) $40.00 o Funding Fare Revenues (3%) Local Funds (82%) State Funds (11%) Federal Assistance (1%) Other Funds (2%) NTD Stats (2011) – Bus Service Annual Vehicle Revenue Miles: 123,446 Annual Vehicle Revenue Hours: 7,679 Operating Expenses: $864,962 Fare Revenue: $41,254 Fare Box Recovery Ratio: 5% Annual Unlinked Bus Trips: 51,438 NTD Stats (2011) – Dial-A-Ride Annual Vehicle Revenue Miles: 55,088 Annual Vehicle Revenue Hours: 3,949 Operating Expenses: $1,756,133 Fare Revenue: $34,165 Fare Box Recovery Ratio: 2% Annual Unlinked Bus Trips: 10,212 ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Lessons Learned Given Folsom’s medium to low density pattern of development, most residents are commuting to work with automobiles. People typically only utilize public transit if the route to access stops is obvious and o convenient. Strategically located bus stops feeding regional rail system can encourage more people to navigate multiple mode shifts. For example, walking to a bus stop and boarding the bus that takes the commuter to the o nearest rail station. The design of these stops and their chosen locations greatly influence use of services. For example installing bus shelters helps shield patrons from wind, sun and rain o exposure. The Sacramento Regional Transit Authority opened ten new light rail stations in the winter of 200506. This project completed a $230.5 million dollar project to extend the light rail line from the o Mather Field/Mills station to the City of Folsom. Three of the new stations are in Folsom: Historic Folsom, Glenn Drive and Iron Point o Stations. Following completion of the extended light rail, the Folsom Stage Line service changed from a downtown commuter shuttle to a light rail feeder system The routes now pick up from the neighborhoods and other pedestrian attractions and o connect them to the three light rail stations. The local bus routes provide a way for riders to travel to major employers and points of o interest within Folsom. The bus routes also connect with the Historic District and Iron Point Road light rail o stations. Any plans for new bus stops should carefully consider location of the stops with respect to adequate and safe pedestrian access. For example a bus stop should be located where it can be accessed by crosswalks and o sidewalks. If the stop is located close to an arterial with high traffic volume and speeds, the stop should be set back to safely buffer bus riders. Contact Information Kent Gary, Public Works Section Manager Phone: (916) 355-8395 Email:kgary@folsom.ca.us ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Gardena Municipal Bus Lines City of Gardena Transportation Department ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Operates as Enterprise Fund Municipally Owned o The Gardena Municipal Bus Lines (GMBL) is a department within the City that operates o as an enterprise fund. The department is distinguished from other City departments because it is not funded o with General Fund monies and operates as an enterprise fund Vehicle Load Vehicle load is the ratio of passengers on the vehicle to the number of seats on the bus. o GMBL measures the vehicle load at the maximum load point on each route during peak and off-peak periods. GMBL policy is not to exceed a passenger load to seat ratio of 1.25 for fixed-route services operating in local service, and 1.00 for fixed-route service operating express service on freeway segments. Vehicle Headway Vehicle headway is the measurement of time between buses on a line. GMBL generally o operates fixed-route service with vehicle headways between 15-30 minutes during weekday peak periods, and between 30-60 minutes during weekday off-peak periods and weekends On-Time Performance GMBL defines on-time performance for fixed route bus trips as those trips that depart o from a time point location no earlier than the time listed on printed schedules, or arrive at the time point no later than 5 minutes from the scheduled time. GMBL established an on-time performance tracking system in July 2013 for monthly monitoring of performance. Regional Connections By connecting with the Metro rail system (The Blue and Green Lines), the Metropolitan o Transportation Authority (MTA) bus system, and other area municipal bus services, riders can easily commute throughout the South Bay into downtown Los Angeles and to a variety of surrounding locations. GMBL works with neighboring cities and the County of Los Angeles in a joint effort to o develop and coordinate a functional regional transportation plan. Dial-A-Ride Service The Gardena's Municipal Bus Lines offers transportation service for senior citizens o (elderly) and physically disable (handicapped) residents of Gardena, Hawthorne and the unincorporated Alondra Park and Del Aire areas of Los Angeles County. In providing door-to-door demand responsive service, elderly and handicapped citizens o can travel to any destination within the service area. Application Residents can apply for a Gardena Special Transit identification/certification card by o visiting the administrative office of the Gardena Senior Citizens Bureau Fare Regular fare for a one-way trip is 75 cents. Legally blind passengers ride free. Riders o from the Gardena Senior Citizens Bureau may ride at no charge using S.S.I. tickets. These tickets may be purchased at the Gardena Senior Citizens Bureau for 50 cents. The City of Hawthorne sells dial-a-ride tokens to its residents for $0.75. Riders may use o these tokens to ride at no-charge; otherwise, the fare is $0.75 one-way. Hours of service are as follows: Monday thru Friday from 7:00 a.m. - 5:00 p.m o Saturday hours are 8:00 a.m. - 5:00 p.m. o Sunday and Holiday service hours are 8:00 a.m. - 2:30 p.m. o Bus Fares for Fixed Route Basic Local Fare $1.00 ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Transfers $0.40 Seniors Age 62 and Over $0.35 Disabled Citizens $0.35 Students $0.70 Children Under Age 5 Free Funding Fare Revenues (17%) Local Funds (31%) State Funds (34%) Federal Assistance (15%) Other Funds (3%) NTD Stats (2012) – Bus Service Annual Passenger Miles: 14,704,106 Annual Vehicle Revenue Miles: 1,671,826 Annual Vehicle Revenue Hours: 116,936 Operating Expenses: $16,547,902 Fare Revenue: $2,864,439 Fare Box Recovery Ratio: 17% Annual Unlinked Bus Trips: 3,787,640 NTD Stats (2012) – Dial-A-Ride Annual Passenger Miles: 90,418 Annual Vehicle Revenue Miles: 70,136 Annual Vehicle Revenue Hours: 9,031 Operating Expenses: $763,137 Fare Revenue: $15,284 Fare Box Recovery Ratio: 2% Annual Unlinked Bus Trips: 26,509 Contact Information Contact: John "Jack" Gabig - Transportation Director Phone: 310-965-8888 Emails:customerservice.web@ci.gardena.ca.us;cdd.web@ci.gardena.ca.us ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Irvine iShuttle Service Information General Information Governance City of Irvine Regional Connections OCTA Bus Service Metrolink – Tustin and Irvine Stations Amtrak – Irvine Station ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN ACUCI Campus Shuttles Fare Information Peak Fare - $1.00 Off-Peak Fare (1-3 p.m. and 7:30-10 p.m.) - $ 0.50 Pre-Paid 10-Ride Card - $5.00 Transfer with Metrolink Pass/Ticket for Rider Connecting to and from a Metrolink Station - Free Transfer with OCTA Pre-Paid Day Pass or Multi-Day Pass – Free Statistics Bus Operating Expenses (FY2013/2014): $2,603,303 Contact Information Phone: (949) 724-6287 Email: info@irvineshuttle.net ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Laguna Beach Municipal Transit Laguna Beach Municipal Transit Services Mainline year-round fixed route system comprised of three routes Festival Trolley operating for 10 weeks per year during the Summer Festival of Arts Paratransit service provided for senior citizens through an agreement with the local non-profit Sally’s Fund Reduced-fare taxi voucher program: $5. voucher (up to 4 people) Valid Mon.–Sat. 5:30 p.m. to 2:30 a.m. & Sun. 8:00a.m. - 2:30 a.m. Connections OCTA - two regional bus routes (1, 89) o OCTA ACCESS ADA paratransit service o Mainline Service The Mainline Service consists of three fixed routes operating six days a week, year round. There is no Mainline Service on Sundays The Gray route services Top of the World, Laguna Canyon and North Laguna The Blue route services Arch Beach Heights and Bluebird Canyon The Red route services Downtown to Ritz Carlton and back along Coast Highway\ Trolley/Bus Tracker Mobile App The free mobile app introduces several exciting features that enable visitors and residents to access more of the town. One popular feature is a "Trolley/Bus Tracker". Using GPS information, this app tracks the location of the free trolleys in real time. Users know when their ride will arrive and are able to navigate their way through Laguna Beach and learn about the City's tourist attractions in a convenient and interactive mobile experience ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Bus Fares Adults $0.75 Seniors (65 and Older or Disabled) $0.30 Children (Under Age 7) Free 30-Day Pass (Unlimited Rides) $30.00 20-Ride Pass $15.00 20-Ride Pass - For Seniors $6.00 20-Ride Pass - For Low-Income Seniors Free Free Ride to Work Pass (50 rides) for anyone who is employed in Laguna Beach Laguna Beach Transfers are honored by Laguna Beach Transit. OCTA all-day pass is valid for one transfer onto Laguna Beach Transit. Funding Fare Revenues (9%) Local Funds (4%) State Funds (61%) Federal Assistance (0%) Other Funds (26%) NTD Stats (2012) Annual Passenger Miles: 1,174,118 Annual Vehicle Revenue Miles: 202,620 Annual Vehicle Revenue Hours: 21,246 Bus Operating Expenses: $2,034,563 Bus Fare Revenue: $179,839 Fare Box Recovery Ratio: 9% Average Weekday Unlinked Trips: 1,639 Annual Unlinked Bus Trips: 645,298 General Plan Goals Parking Plan and develop a peripheral parking program to increase mass transit access to o Laguna Beach's visitor-serving beaches and other amenities. The peripheral parking program shall include an investigation of the concept of shared o parking, such as the use of public parking lots and underutilized private parking lots that could serve as peripheral parking locations. Some cities (e.g., San Francisco) have adopted regulations that limit off-street parking in o order to encourage transit usage. While it is possible to restrict parking, such regulations could be difficult to enforce and o could have unintended consequences such as spillover parking in adjacent neighborhoods. Employer Incentives Encourage all employers to provide incentives for transit ridership (e.g. subsidies for o transit use, shuttles to transit stations), ridesharing, vanpools, and other transportation demand policies designed to reduce vehicle miles traveled. Such measures shall be required in association with non-residential projects approved o with a reduction in the standard parking requirements and/or resulting in a loss of on-site parking regardless of the size of the development or number of employees. Develop an incentive program with the Chamber of Commerce for employees who work o in the Central Business District. Building Design ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Encourage the design of new development projects to facilitate transit ridership and o ridesharing through such means as locating and designing building entries that are convenient to pedestrians and transit riders. Encourage the design and siting of larger commercial and residential developments so o that they may be served by existing transit routes and to provide non-automobile circulation to the greatest extent possible. Funding for Improvements Explore funding sources for the maintenance, operation and improvement of the transit o system. Improvements should include the provision of covered passenger shelters and adequate o route signage and route schedules. Disabled/Disadvantaged Enhance transportation opportunities for the young, elderly, and handicapped by o installing lifts, providing priority seating, expanding bicycle carrying capacity and creating a monthly pass program which reduces fares on a monthly basis. Bus Turnouts Require the dedication and improvement of right-of-ways for bus turnouts as a condition o of development approval when appropriate. Advertising Increase use of the transit system by advertising in local newspapers and cable television o networks and promoting the system at major user destinations such as the Senior Center, the local schools and South Coast Medical Center. Regional Connectivity Encourage the improvement of express transit service to and from other cities. o Coordinate with the Orange County Transit Authority in an effort to establish a park and o ride facility that will alleviate commuter traffic through the community. Contact Information Contact: Miri Ago Phone: (949) 497-0746 Email:mago@lagunabeachcity.net ARCADIA TRANSIT – TRANSIT SERVICE NEEDS ASSESSMENT & RESTRUCTURING PLAN Appendix B: Community Survey [Summary Report] TECHNICAL MEMO ARCADIA TRANSIT Community Survey Results Prepared for City of Arcadia by IBI Group April 17, 2015 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia April 17, 2015 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia Contents 1Introduction.........................................................................................................................1 1.1Overview..................................................................................................................1 1.2Report Objective......................................................................................................1 2Survey Methodology..........................................................................................................2 3Survey Results....................................................................................................................3 3.1Transportation Mode Choice....................................................................................3 3.2Quality of Transit Service.........................................................................................6 3.3Suggested Transit Service Improvements.............................................................10 3.4Future Transit Service Usage................................................................................12 3.5Demographic Data.................................................................................................14 4Summary and Conclusions.............................................................................................16 4.1Key Observations...................................................................................................16 4.2NextSteps.............................................................................................................16 5Appendix............................................................................................................................17 5.1Appendix A: Transit Survey (English)....................................................................18 5.2Appendix B: Transit Survey (Chinese)...................................................................21 5.3Appendix C: Transit Survey Comments.................................................................24 April 17, 2015i IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia List of Figures Figure 3.1:Transportation Mode Choice and Trip Purpose..........................................................4 Figure 3.2: Quality of Transit Service.............................................................................................7 Figure 3.3:Reasonsfor Not Utilizing Arcadia Transit....................................................................9 Figure 3.4:Suggested Transit Service Improvements.................................................................11 Figure 3.5:Future Transit Service Usage....................................................................................13 Figure 3.6:Demographic Data.....................................................................................................15 April 17, 2015ii IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 1Introduction 1.1Overview The City of Arcadia is interested in developing a Transit Needs Assessment and Restructuring Plan. The Needs Assessment and Restructuring Plan will providethe Citywith an opportunity to enhance the quality and accessibility of its public transit system. With the opening of the Gold Line extension andits downtown Arcadia station in early 2016, improving public transit will allow the City to tapinto a new transit market share among Gold Line patrons, as well asmaintain aneffective transit service that fits within the San Gabriel Valley regional transportation framework. As a part of the initial planning process, a community survey was conducted to better understand the transit needsof the community. The survey wasintended to provide information on travel behavior, quality of service, and user demographics. Information collected from the survey will be used to develop the Transit Needs Assessment and Restructuring Plan as well as improveexisting transit service. 1.2Report Objective The purpose of this report is to detailthe results of a transit user community survey conducted on behalf ofthe City of Arcadia. The survey was administered through various channelsonlinevia SurveyMonkeyand in-person pop-up tables to reach community members without internet access. This report documents the results and key findings of the survey. Results from the survey will be reviewed as a part of the transit needs assessment process andserve as a foundation for the City’s Transit Restructuring Plan. April 17, 20151 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 2Survey Methodology A community survey was conducted on behalf of the City of Arcadia to better understandthe qualitative aspects of transit service delivery and the behavioral attributes that impact mode choice. The survey also provided an opportunity for the community to express their concerns and make recommendation to improvetransit services. To ensure maximum participation, surveys were made available to the community for a 30-day period beginning on Thursday, February 26, 2015 until Friday, March 27, 2015.The method of distribution included an online survey via SurveyMonkey and in-person pop-up tables at varying site locations to reach community members without internet access.The in-person site locations included Arcadia City Hall, the community/senior center,andlibrary. Intercept surveys were also conducted on Arcadia Transit buses. Communication of the web-based survey was made to the general public via the City of Arcadia’s website as well as electronic newsletters. Additionally, a Chinese version of the community survey was also made available. The community survey consisted ofeight questions targeted to solicit feedback from community members on their preferred transportation mode choice, typical trip destinations by mode, opinions on the quality of transit service provided by Arcadia Transit,recommendations onpotential improvements to transit service, and individual demographic data. April 17, 20152 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 3Survey Results Approximately 157responses were collected during the 30-day survey window ending on Friday, March 27, 2015. Of the 157responses, 56 responses, or 36%, were collected from the paper survey and 101 responses, or 64%, were collected online from the SurveyMonkey. Additionally, of the 157 responses,149 responsesor 95%were collected from the English survey and 8responses, or 5%, were collected from the Chinese survey. Although 157responses were collected from the survey, it should be noted that not all participants answered every survey question.Questions regarding demographic data such as household income, age of the survey participant, and primary language spoken at home were the most commonly skippedsurveyquestions.The following sections detailthe results of the survey. 3.1Transportation Mode Choice To better understand the travel behavior of the community, the communitysurvey asked participants to identify whichtransportation mode they or members of their household utilize in a typical week and for what purpose. The transportation mode choices included: car (as a driver or passenger), Arcadia Transit, Foothill Transit, Metro Transit Bus, Gold Line, taxi or rideshare service (i.e. Uber, Lyft, etc.), bicycle, walking, paratransit, Metrolink, or other. Additionally, trip purpose choice optionsincluded: work, social/recreational, shopping, doctor/medical, school/education, and other. Survey participants could select more than one mode and more than one trip purposefor this question. Of the 157 survey responses, 152survey participants answered this question. The resultsof the survey revealed that automobiles were the most frequently used mode of transportation in a typical week(for both survey methods)with 130of 152survey participants, or 86%, identifying this mode choice.In contrast, taxis or rideshare service werethe least frequently used mode of transportation with9or 6%of participantsidentifying this mode choice.Results of the survey also indicated that 81or 53%of participantsutilized Arcadia Transit in a typical week. Furthermore, the survey revealed that Arcadia Transit was commonly used for social/recreationaltrips with approximately 54% of users identifying this trip purpose.In contrast, worktrips were the least common trip type with approximately 14% of users identifying this trip purpose. Figure 3.1 illustrates the results of the survey question and distinguishes the results of the survey between the two methods of survey delivery. April 17, 20153 Figure 3.1: Transportation Mode Choice and Trip Purpose What types of transportation do you or other members of your household use in a typical week and for what purpose? PAPER SURVEY RESULTS Car 39 Arcadia Transit 28 Foothill Transit 8 Metro Transit Bus 10 Gold Line 11 Taxi or Rideshare 5 Bicycle 6 Walk 20 Access ADA Paratransit 7 Metrolink 1 Other 1 ONLINE SURVEY RESULTS Car 91 Arcadia Transit 53 Foothill Transit 13 Metro Transit Bus 22 Gold Line 28 Taxi or Rideshare 4 Bicycle 15 Walk 46 Access ADA Paratransit 4 Metrolink 6 Other 3 COMBINEDRESULTS Car 130 Arcadia Transit 81 Foothill Transit 21 Metro Transit Bus 32 Gold Line 39 Taxi or Rideshare 9 Bicycle 21 Walk 66 Access ADA Paratransit 11 Metrolink 7 Other 4 Figure 3.1: Transportation Mode Choice and Trip Purpose(continued) What types of transportation do you or other members of your household use in a typical week and for what purpose? PAPER SURVEY RESULTS Car 11% 25% 25% 20% 7% 11% Arcadia Transit 29% 24% 24% 5% 12% 5% Foothill Transit 30% 20% 10% 10% 30% Metro Transit Bus 36% 29% 7% 29% Gold Line 6% 6% 6% 25% 19% 38% Taxi or Rideshare 22% 22% 11% 44% Bicycle 14% 29% 14% 43% Walk 8% 10% 30% 30% 13% 10% Access ADA Paratransit 17% 8% 42% 8% 25% Metrolink 33% 17% 50% WorkSocial / RecreationalShoppingDoctor / MedicalSchool/ EducationOther ONLINE SURVEY RESULTS Car 19% 21% 21% 19% 13% 7% Arcadia Transit 7% 20% 20%17% 25% 11% Foothill Transit 29% 36% 7% 7% 21% Metro Transit Bus 47% 27% 7% 3% 7% 10% Gold Line 24% 51% 15% 2% 2% 5% Taxi or Rideshare 20% 20% 20% 40% Bicycle 13% 54% 13% 4% 8% 8% Walk 8% 40% 23% 9% 11% 10% Access ADA Paratransit 14% 43% 14% 29% Metrolink 14% 57% 29% WorkSocial / RecreationalShoppingDoctor / MedicalSchool/ EducationOther COMBINEDRESULTS Car 55% 70% 72% 61% 38% 26% Arcadia Transit 7% 28% 26% 24% 19% 13% Foothill Transit 1% 1% 1% 4% 5% 5% Metro Transit Bus 13% 8% 1% 1% 2% 5% Gold Line 9% 18% 5% 1% 1% 4% Taxi or Rideshare 2% 2% 1% 1% 4% Bicycle 3% 10% 2% 1% 2% 3% Walk 7% 29% 20% 8% 9% 7% Access ADA Paratransit 1% 5% 1% 3% 2% Metrolink 3% 4% 1% 1% WorkSocial / RecreationalShoppingDoctor / MedicalSchool/ EducationOther Note: Only 52 participants answered this question throughthe paper survey and 100 participants throughthe online survey. IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 3.2Quality of Transit Service Understanding the qualitative aspects ofArcadia Transit’s service delivery is important in developing an effectiveTransit Needs Assessment and Restructuring Plan. As a part of the process, the community survey asked participants to provide feedback on various qualitative factors including: Convenience of service Transit travel time Perceived safetyon transit and waiting for transit Available transit information On-time performance Transit fares Overall satisfaction of transit service The results of the survey revealed that Arcadia Transit patrons were generally satisfied with the overall quality of services. More specifically, the survey results revealed that patrons were the most satisfied with safety and transit fares. Approximately 64% of survey participants who were also Arcadia Transit patrons reported that they almost always felt safe on transit or waiting for transit. Additionally, approximately 74% reported that they almost always felt that transit fares were reasonable. Figure 3.2 illustrates the results of the survey regarding the quality of Arcadia Transit’s services and distinguishes the outcomes between the different methods of survey delivery. April 17, 20156 Figure 3.2: Quality of Transit Service If you use Arcadia Transit service, what do you think of the transit service? PAPER SURVEY RESULTS Service is convenient and easy to book 52% 24% 9% 6% The travel times are reasonable 45% 24% 3% 6% 15% I feel safe on the transit service 67% 15% 3% 3% 3% Transit information is readily available 39% 12% 9% 15% 6% Transit arrives on schedule 58% 15% 9% 12% Transit fares are reasonable 3% 67% 9% 12% I can usually get the trip time that I request 39% 24% 6% 21% 6% Transfers are convenient 15% 9% 12% 3% 12% Overall, I am satisfied with the transit service 55% 18% 9% 6% 6% Almost alwaysOftenUnsureNot very oftenAlmost never ONLINE SURVEY RESULTS Service is convenient and easy to book 36% 38% 9% 12% 7% The travel times are reasonable 45% 29% 10% 14% I feel safe on the transit service 62% 29% 3% 3% Transit information is readily available 36% 33% 10% 12% 3% Transit arrives on schedule 43% 34% 10% 7% 3% Transit fares are reasonable 78% 19% 2% I can usually get the trip time that I request 29% 31% 10% 17% 7% Transfers are convenient 21% 17% 31% 3% 3% Overall, I am satisfied with the transit service 47% 22% 16% 12% 2% Almost alwaysOftenUnsureNot very oftenAlmost never COMBINEDRESULTS Service is convenient and easy to book 42% 33% 5% 11% 7% The travel times are reasonable 45% 27% 8% 11% 5% I feel safe on the transit service 3% 3% 64% 24% 1% Transit information is readily available 37% 25% 10% 13% 4% Transit arrives on schedule 48% 27% 7% 8% 7% Transit fares are reasonable 74% 15% 5% 1% I can usually get the trip time that I request 33% 29% 9% 19% 7% Transfers are convenient 19% 14% 24% 3% 7% Overall, I am satisfied with the transit service 49% 21% 13% 10% 3% Almost alwaysOftenUnsureNot very oftenAlmost never Note: Only 33participants answered this question throughthe paper survey and 58participants throughthe online survey. IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia The survey also solicited feedback from participantsthat didnot utilize Arcadia Transit services. A list of reasons why an individual chose not to useArcadia Transit wasgiven and participants were asked to select all that applied. The list included options such asadislike for transit, difficulty in booking a trip, unreliable pick up times, costs, travel time, safety, inconvenient operating times, and confusion over how to book a trip Arcadia Transit. Additionally, survey participants were also given the opportunity to state their own reasons for not utilizing the transit service. Results of the survey revealed thatof the given choices,the most common reason why survey participants did not useArcadia Transit services was becauseof travel time and reservation difficulties. Of the 44 survey participants who answered this question, 15 or 34% of participants reported that they did not use Arcadia Transit becausetravel time was considered too long and theydid not know how to book a trip.When asked to provide additionalreasons for not usingArcadia Transit, some of the most prevalentreasons identified by survey participants included: No need for service, personal automobile used instead for convenience. Transit service does not allow for same day booking. Limited transit service in the area. Figure 3.3 illustrates the results of the survey regarding why survey participants do not use Arcadia Transit. April 17, 20158 Figure 3.3: Reasons for Not Utilizing Arcadia Transit If you do NOT use Arcadia Transit service, why not? PAPER SURVEY RESULTS I wouldnt take transit under any circumstances 0 It is too difficult to book a trip 3 Pick up times are not reliable 4 It is too expensive 2 It takes too long to travel 6 Vehicles are too crowded 0 I would not feel safe on or waiting for public transit 1 I dont know how to book a trip 3 Transit doesn't operate when I would want to travel 1 Other 13 ONLINE SURVEY RESULTS I wouldnt take transit under any circumstances 0 It is too difficult to book a trip 9 Pick up times are not reliable 10 It is too expensive 1 It takes too long to travel 9 Vehicles are too crowded 0 I would not feel safe on or waiting for public transit 2 I dont know how to book a trip 12 Transit doesn't operate when I would want to travel 4 Other 27 COMBINEDRESULTS I wouldnt take transit under any circumstances 0 It is too difficult to book a trip 12 Pick up times are not reliable 14 It is too expensive 3 It takes too long to travel 15 Vehicles are too crowded 0 I would not feel safe on or waiting for public transit 3 I dont know how to book a trip 15 Transit doesn't operate when I would want to travel 5 Other 40 Note: Only 11participants answered this question throughthe paper survey and 33participants throughthe online survey. Prevalent responses for the “Other” category included the following (see AppendixCfor complete listing of responses): No needfor service,personal automobile was usedinstead for convenience. Transit service does not allow for same day booking. Limited transit service area. IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 3.3Suggested Transit Service Improvements Thecommunity survey provided an opportunity for participants to make their own recommendations on how Arcadia Transit could improve its services. The survey provided a list of improvements that participants could choose from,such as improvements to the reservation system, providing shuttle services with fixed stops, providing shuttles services to the Gold Line, extended service hours, providing a mobile phone app for reservations, and providing services outside of the City.Additionally, the survey also allowed participants to make their own recommendations for improving the transit service. Results of the survey revealed that the most desired transit service improvement was a direct shuttle service to the Gold Line. Of the 136 survey participants who answered this question, 70 or 52% of participants selectedthis improvement option. In contrast, the least desirable transit service improvement was earlier morning transit service, with 37 or27%ofparticipantsselecting this improvement option. When asked to provide their own recommendations, some of themostcommon improvement recommendations included: Senior/disabled patrons often reported problems with transit service availability during school recess hours and requested that Arcadia Transit provide separate buses for school service and elderly/disabled passenger service. Patrons expressed frustration over the reservation system and requested same day reservations as well as online reservation services. Expand transit service are to include areas such as the El Monte Bus Station, Temple City, Pasadena, Monrovia, and the San Gabriel Valley. Figure 3.4 illustrates the survey results for suggested transit service improvements. April 17, 201510 Figure 3.4: Suggested Transit Service Improvements The types of Arcadia Transit service improvements that I would like to see… PAPER SURVEY RESULTS Better info on how to use service (e.g. reservations) 14 A fixed stop shuttle bus service (w/o calling in advance) 17 Direct shuttle service to Gold Line 24 Later night service 21 Earlier morning service 13 A mobile phone app that I could use to book a trip 11 Direct bus service to locations outside of the City 25 Other 27 ONLINE SURVEY RESULTS Better info on how to use service (e.g. reservations) 39 A fixed stop shuttle bus service (w/o calling in advance) 41 Direct shuttle service to Gold Line 46 Later night service 26 Earlier morning service 24 A mobile phone app that I could use to book a trip 55 Direct bus service to locations outside of the City 39 Other 38 COMBINEDRESULTS Better info on how to use service (e.g. reservations) 53 A fixed stop shuttle bus service (w/o calling in advance) 58 Direct shuttle service to Gold Line 70 Later night service 47 Earlier morning service 37 A mobile phone app that I could use to book a trip 66 Direct bus service to locations outside of the City 64 Other 65 Note: Only 45participants answered this question throughthe paper survey and 91participants throughthe online survey. Prevalent responses for the “Other” category included the following (see AppendixCfor complete listing of responses): Provide separate buses for school service and elderly/disabled passenger service to resolve limited transit service availability for seniors during school recess hours. Improve the booking/reservation system to include online accessibility. Expand transit service area to include areas such as the El Monte Bus Station, Temple City, Pasadena, Monrovia, and the San Gabriel Valley. IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 3.4Future Transit Service Usage In addition soliciting feedback on transit service improvements, survey participants were also asked how likely they would utilize Arcadia Transit if the suggested improvements were implemented. This survey question was asked to gage the likelihood of ridership increase with the aforementioned transit service improvements. Results of the survey indicated that most participants wouldcertainlyuse Arcadia Transit if the suggested improvements were implemented, with 78 of 143 survey participants, or approximately 55%, selecting this choice. Figure 3.5 illustrates the likelihood of ridership increase if the suggested transit improvements were implemented. April 17, 201512 Figure 3.5: FutureTransit Service Usage Please indicate how likely it is that you would use Arcadia Transit based on the improvements you noted in the previous question. PAPER SURVEY RESULTS 31 9 4 0 0 0 Would CertainlyWould Likely UseMight UseNot Very LikelyWould Never UseWould Not Make UseUsea Difference ONLINE SURVEY RESULTS 47 26 22 3 2 0 Would CertainlyWould Likely UseMight UseNot Very LikelyWould Never UseWould Not Make UseUsea Difference COMBINEDRESULTS 78 35 26 3 2 0 Would CertainlyWould Likely UseMight UseNot Very LikelyWould Never UseWould Not Make UseUsea Difference Note: Only 44participants answered this question throughthe paper survey and 99participants throughthe online survey. IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 3.5Demographic Data To better understand the results of the community survey, the survey solicited demographic data from participants. The survey results indicated that on average, a survey participant lived in a household of 3people and owned 2cars or SUVs. Additionally, most survey participants reported anaverage household income of $20-$50,000,were between the ages of55 to 64, and primarily spokeEnglish at home. Demographic results of the survey are illustrated in Figure 3.6 below. April 17, 201514 Figure 3.6: Demographic Data PAPER SURVEY RESULTSONLINE SURVEY RESULTS AVERAGE INCOME Prefer not toPrefer not to 6% answeranswer 8% 21% Under $20,000Under $20,000 29% 32% 8% $20-$50,000$20-$50,000 25% 7% $51-$75,000$51-$75,000 30% 16% 12% 5% $76-$150,000$76-$150,000 PARTICIPANT AGE 4% 4% 7% 7% 4% Prefer not to answer 4% Prefer not to answer 2% 13% Under 18 8% Under 18 39% 19-24 19-24 6% 25-44 25-44 24% 45-54 45-54 24% 16% 55-64 55-64 65-74 65-74 19% 75 or over 75 or over 20% IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 4Summary and Conclusions As a part of developing the Transit Needs Assessment and Restructuring Plan, residents of the City of Arcadia were asked to participate in a community survey to determine the local needs for improved transit services. The survey was delivered online via aSurveyMonkey as well asin person to reach community members without internet access. Response rate was adequate with 157 survey participants. The following sectionsdescribe the key observations from the survey and the next steps of the study. 4.1Key Observations Survey participants were generally satisfied with the quality of services Arcadia Transit provided. Most participants felt that the transit agency charged reasonable transit fares and patrons generally felt safe on the buses. Despite overall satisfaction with the quality of service, survey participants did identify a number of areasforimprovement. The following are some of the most common service improvement recommendations requested by survey participants: Patronsoften reported problems of limited transit services for seniors during school recess hours and requested that Arcadia Transit reserveseparate buses for school service and elderly/disabled passenger service. Due to school service priority, elderly/disabled patrons expressed frustration over inconvenient and unreliable pick up times. Patronsexpressed frustration over the booking/reservation system and requested that the agency allow for same day reservations and consider providingan online reservation system. Patrons, as well as survey participants who currentlydo notuse the transit service,expressed a desire for service area expansion to include the El Monte Bus Station, Temple City, Pasadena, Monrovia, and the San Gabriel Valley. A majority of survey participants reported that they would like the transit agency to provide a direct shuttle service to the Gold Line. Survey participants who did not currently use the transit service reported that they were unsure how to reserve/book a trip. A complete listing of comments and recommendations from the survey can be found in Appendix C of this report. 4.2Next Steps With the opening of the Gold Line extension and its downtown Arcadia station in early 2016, the City of Arcadia has a unique opportunity to re-evaluate and improve the quality, accessibility, and attractiveness of its public transit service so that it can complementthe larger regionaltransportation network.As the City moves forward with its Transit Needs Assessment and Restructuring Plan, feedback from community members will beessentialin developing an effective andcomprehensive plan. The results from thissurvey provide the City with an initial assessment of local transit needs, whichwill be developedfurther throughfutureinteractive community meetings scheduled to be held throughout the course of this study. April 17, 201516 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 5Appendix April 17, 201517 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 5.1Appendix A: Transit Survey (English) April 17, 201518 Arcadia Transit Questionnaire We Need Your Input! Please return your completed surveyby March 27, 2015 to the box or mail to City of Arcadia Arcadia Transit offers curb-to-curb transportation(Dial-a-Ride), Transportation Services responding to individual travel requests as they are received. The 240 W. Huntington Drive, City is conducting a Needs Assessment that will be used to define Arcadia, CA 91007 the future of Arcadia Transit and this questionnaire is one way we For any questions and/or will seek the public’s input. We want to know your thoughts on additional comments, please current transit servicesand areas for improvement that may be email to: important to you and our community. ArcadiaTransit@ArcadiaCA.gov What you have to say is important in helping to make improvements and plan for the future. Thank you for your participation. IN THIS SECTIONWE WANT TO KNOW ABOUT YOUR USE OF TRANSIT AND YOUR TRAVEL PATTERNS. 1. What typeof transportation do youor other members of your householduse in a typical weekand for what purpose? Please check allthat apply. Social / Doctor / School/ WorkRecreationalShoppingMedicalEducationOther a.Car (as Driver or Passenger) b.Arcadia Transit –(Dial-a-Ride) c.Foothill Transit d.MetroTransit Bus e.Gold Line f.Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) g.Bicycle h.Walk i.Access ADA Paratransit j.Metrolink k.Other (specify) ______________ ___________________________ 2.a)If you use Arcadia Transit service,we want to know what you think of the transit service: (If you donotuse Arcadia Transit, please go to Question 2 b). Almost Not very Almost OftenUnsure alwaysoftennever a. Service is convenientand easy to book a trip b. The travel times are reasonable c. I feel safe on the transit service d. Transit information is readily available e. Transit arriveson schedule (are punctual) f. Transit fares are reasonable g. I can usually get the trip time that I request h. Transfers are convenient i. Overall, I am satisfied with the transit service 1of 2 Arcadia Transit Questionnaire 2.b) If you do NOTuse Arcadia Transit service, why not? (Please check allthat apply) I wouldn’t take transit under any Vehicles are too crowdedTransit doesn’t operate the hours circumstancesof the day or the days of week I would not feel safe and that I would want to travel. It is too difficult to book a tripsecure on public transit or Specify___________________ waiting for transit Pick up times are not reliable Other (please state) I don’t know how to book a It is too expensive ______________________________ trip It takes too long to travel 3.The types of Arcadia Transit service improvements that I would like to see: (Please check all that apply) Better information on how to use Arcadia Transit A mobile phone app that I could use to book including make a booking/reservation a trip A shuttle bus service with fixedbus stops that I didn’t Direct bus service to locations outside ofthe have to phone in advance to pick me upCity -specify location(s) Direct shuttle service to Gold Line_____________________________________ Later night serviceOther (please state) Earlier morning service______________________________________ 4.Please indicate () how likely it is that you would use Arcadia Transit based on the improvements you noted in Question 3-above: Based on the WouldWould Likely Not Very Would Would Not Make Might Use improvements noted Certainly UseUseLikely UseNever Usea Difference in Q.3-above [OPTIONAL] IN THIS SECTION WE WANT TO KNOW ABOUT YOU AND YOUR HOUSEHOLD. 5.a) How many people live in your household?(b)How many carsor SUVs? 6.Which of the following categories best matches your annual householdincome? Prefer not to answerUnder$20,000 $20-$50,000 $51-$75,000$76-$150,000over $150,000 7.Which of the following age categories matches yourage? Prefer not to answerUnder 18 19-24 25-4445-5455-64 65-74 75or over 8.What is the primary language spoken at home? (please check one) Prefer not to answerEnglishSpanish Mandarin Other (please specify: ____________) COMMENTS ____________________________________________________________________________________ 2of 2 Thank you for your participation IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 5.2Appendix B: Transit Survey (Chinese) April 17, 201521 ! 2015327 240 W. Huntington Drive, Arcadia, CA 91007 , , ArcadiaTransit@ArcadiaCA.gov 1. /// a. b. c.Foothill d.Metro e. f.( Uber, Lyft, ) g. h. i. j.Metrolink k.______________ ___________________________ 2. a) 2 b a. b. c. d. e. f. g. h. i. 1 of 2 2.b) , ___________________ ______________________________ 3. / - _____________________________________ ______________________________________ 4.()3 3 [] 5.a) (b) 6. $20,000$20-$50,000 $51-$75,000$76-$150,000$150,000 7. 1819-24 25-4445-5455-6465-7475 8. ( (/)____________) ____________________________________________________________________________________ 2of 2 IBI GROUPTECHNICAL MEMO ARCADIA TRANSIT COMMUNITY SURVEY RESULTS Prepared for City of Arcadia 5.3Appendix C: Transit Survey Comments April 17, 201524 Arcadia Transit Questionnaire Q3: If you do NOT use Arcadia Transit, why not? - "Other" Responses #Responses 1 Most of the workers that answer the telephone calls are rude. A few even hangs the call. 2 use own cars for now-may use transit as we age 3 We are just starting to use - very limited experience to date 4 You cannot book on the same day regular people take all the regular time or book automatically! 5 If I had no car, yes, I would use it. 6 My family has not needed it. I do not feel safe letting my children use any public transportation alone. 7 Just quicker to use my car right now and usually travel outside Arcadia 8 Need to drive into neighboring cities 9 haven't had need so far but may have greater need for transportation to arcadia gold line station or for other alternatives 10 not within city boundaries 11 transit does not drop off or pick up students at local schools 12 not needed at this time. will need soon 13 Doesn't go outside the city, even to Duarte, Monrovia, Sierra Madre, or Pasadena 14 I actually never really thought about it. 15 my son sometimes using arcadia transit to get home from school. its always hit or miss 16 Once the train service is in, I would use it. 17 No service to El Monte MTA Terminals 18 At this time I don't need it but will need it in the future to help pick up my children from school when their grandmother stops driving 19 I work in La Canada and buses would take too long. 20 Not always necessary 21 I have alternatives that work for me, but may be interested for my son in a few years. 22 Seems more convenient to drive (at least locally), since I don't have to plan ahead. 23 If possible, i would love to be able for my daughter to get home from the high school once in a while. 24 No need 25 I was told that it is booked and there was no available space. They placed me on a "waiting list" 26 Because I have a car. However, I believe it is useful for older people who can no longer drive. 27 I haven't had occasion to use the service. 28 Transit does not go far enough for me to take the Gold Line 29 I don't really have a need for it either 30 I'd like to book same day, not 24 hours in advance 31 It doesn't go where I need it. I live in unincorporated area and I don't think it travels there. 32 We are retired and own a car 33 At 86, I am still able to drive, but looking to the future 34 I am not 65 and don't qualify 35 I live in Arcadia County 36 So far very lucky enough to be able to drive 37 Don't need it yet 38 Still frive, but in near future might not be able to 39 I do not live in Arcadia 40 I am still able to drive my own car (age 78). Arcadia Transit Questionnaire Q4: They types of Arcadia Transit service improvements that I would like to see... - "Other" Respones #Responses 1 Pasadena - Washington & Sierra Bonita 2 Pasadena, Siera Madre, Duarte, Monrovia,Temple City 3 to schools 4 separate bus use on children(use school bus) and able cititizens (take regular bus or routine routs) increase bus fare to $1 for disable and elderly just like other cities. properly secured your disabled passengers and elderly passangers. 5 Pasadena Medical areas service. Also, Arcadia Transit fully staffed. 6 Booking system could use some improvement. I book the rides for my daughter for aftern schooo pick up and I seem to have to give our addrress every single time. If it appeared with the name given she is a weekly user, it would speed up the process. Service to the Gold line would be terrific also at prescheduled times of the day perhaps. 7 Priority to elderly and disabled. 8 monrovia, temple city 9 Temple City area that falls within Arcadia School District 10 Doesn't have to be a phone app, but some kind of online requesting service would be nice. 11 I wish I could use Arc. Trans. to go locally out of the city, but I'm not willing to sacrifice their punctuality and good servicefor it. 12 Medical appointments 13 old Town pasadena or Monrovia Oil Town 14 weekends holidays service 15 Monrovia, San Gabriel 16 Monrovia, Temple City 17 Medical appointments 18 Not picking up school children! 19 I have friends who have tried to book but you are too bust picking up kids at school in the afternoons. 20 Temple City, Pasadena 21 take the kids for school on the early periods 22 Arcadia area that is in the LA County section 23 Monrovia or with in 1/2 mile outside Arcadia 24 School pick-ups should be automatic/regular and NOT need appointments or subscriptions, since they are daily during the school year. It sure would be helpful to provide a STUDENT discount on ticket books for students just like the discount that is offered to the seniors and handicapped! 25 Monrovia, Temple city, Sierra Madre 26 Pasadena 27 el monte, alhambra, monterey park 28 bus service to local schools for students 29 Fixed stops to Santa Anita Mall. Direct service to Hastings Ranch Shopping Center, and to Hastings Village 30 nearby cities 31 El Monte MTA Station 32 To neighboring cities like Monrovia, San Gabriel, Pasadena 33 Places just outside Arcadia's borders (Trader Joe's, Hastings Ranch Plaza) 34 To El Monte Bus station 35 doctor apts in pasadena 36 Temple City, Monrovia, Pasadena 37 To Metro Station 38 Better afternoon service between 2-5. 39 Monrovia High School, Sierra Madre Blvd, Baldwin 40 Feel more safe 41 Temple City library, McDonald's; a website to book a transit Arcadia Transit Questionnaire Q4: They types of Arcadia Transit service improvements that I would like to see... - "Other" Respones #Responses 42 Monrovia Gold Line on Myrtle; Be able to call morning of for afternoon or call evening for next morning, or do it online 24/7. 43 Temple City High School 44 PCC, Sierra Madre Station, KP, El Monte Station 45 To the Kohl's and Trader Joe's shopping center where there are restaurants. 46 Trader Joe's and Kohl's either in Monrovia Center or San Gabriel (LA County), Temple City, East Pasadena, Sears, LA Fitness 47 Sierra Madre/Monrovia/Temple City/East Pasadena; I still would like the pick ups and drop offs the way that they are now. 48 Medical buildings in Duarte, Monrovia 49 Monrovia, Huntington Drive, Myrtle St 50 Online access to booking 51 Pasadena - Temple City 52 Service to include all Arcadia addresses even those not within city limit. 53 Want them to at least go into the Arcadia County 54 Huntington Memorial 55 Sears location/Gold Line; More shared rides 56 San Gabriel, Pasadena 57 Pasadena, Monrovia, Rosemead 58 San Gabriel 59 Pasadena 60 Monrovia, Foothill Blvd, Northeast Pasadena 61 Pasadena 62 On time pick up Arcadia Transit Questionnaire Q11 Comments #Responses 1We truly appreciate all your services and desire to improve the 2It would certainly be a blessing to be able to visit doctors and sense of more freedom. 3Please separate ride and bus for your children school ride and a the routine ride for your non handicapped passengers. The fundi 4Note: We use the transit service because one of us is now wheelc wheelchair access. 5We like Arcadia Transit very much and value the service. Some im calls would be very helpful. 6Place more covers over Bus Stop Benches and better lighting of t 7The city should allocate more funding to Arcadia Transit for bet service will improve the traffic during school pick up hours and 8Thank you for this service. 9I'm no longer driving, so have depended on this service and Acce should be applauded because they consistently provide outstandin It's frustrating when my ride time cannot be met, especially du even when making reservations 1 week in advance. I'd like to see on weekends. 10This is a very good service for Arcadia. 11It would be nice if Arcadia was more pedestrian-friendly with lo way in to major sites such as the mall. 12Your transit service seems like it only caters to the high schoo 13For me personally, its mostly the 'phone in advance to pick me u stopped using this service. Its easier to just my own transits. forgive, no need to put up with worrying about my personal resid worker that hung the calls. I do not feel safe letting the work handle my personal addresses. Thanks for asking. 14I would like transit drop off at schools in the morning before 9 times because I can almost never get the times I want. The trans 15We haven't needed much of the public transportation yet, but wil driving.We're grateful that it will be there for us. 16As indicate earlier, we are just starting to use AT since my spo should not be used to pick up students. That's the responsibilit 17Haven't had to use; might use in future; have heard many complai children should never come before seniors and handicapped 18having a regular bus route I would take you down Huntington Driv drive to the race track next stop would be the mall then go down and do a route like that would be nice.I noticed all these buses around they are consuming a lot of gas.it would be nice to buy s could have more vehicles to comity people that need to go to spe limited.people should not be allowed to make reservations we sho Buy small vans That accommodate ADA Arcadia Transit Questionnaire Q11 Comments #Responses 19With the new Gold Line station, I really feel that the City need points to get residents to and from the station. I feel that wi be used more, but that City Transit would as well. I know a lot parking lot at the station. Especially in light of the fact tha would be a deterrent for me. 20As I previously mentioned, I feel your service is for seniors an as a school bus! 21I do appreciate that Arcadia offers this service to the communit school age, use any form of public transportation alone. In gro teens would use this form of transportation. I do not even know 22I like this transit service.it is very helpful for me,because I 23 although i called at the same day for pick up my son from the sc 24I'm a caregiver of the homeowner and I dont drive. I would like doctors appointment, shopping, going to restaurant etc. Hoping u 25I have to be on the phone an average of 10mins before I am done my mom. Pick up time is never available before 8am even when I scheduled the pick up at 8am, sometimes the transit don't come u tell me my schedule time was at 8:15am which is not possible bec after 8am. They loses records and I have to repeat information information would be repeat back to me. What I used to think wa let me down and my mom down. Since the Arcadia is very unreliab future. 26I think this is a great service for those who can't drive. I wil 27Thank you for your service to students at all our Arcadia school your reliability and dependability...we appreciate this service 28Make this happen and I would willing to drive, ie. Lift type ass 29Could Arcadia transit use smaller and more fuel efficient vehicl 30I am a great fan of Arcadia Transit. As I no longer can drive, 31service to Gold Line in Arcadia would be great. 32Arcadia transit is convenient & affordable Our family use it oft the road when you don't own a private car and I feel safe using 33Arcadia transit is convenient & affordable Our family use it oft the road when you don't own a private car and I feel safe using 34Arcadia transit is convenient & affordable Our family use it oft the road when you don't own a private car and I feel safe using 35I remember when I had to go to get my car serviced years ago in But I had to walk several blocks with 2 young children and a bab to get the shuttle. I waited for several minutes for the shuttle all the while trying to make sure my 3 kids were safe.. 36In a couple of years my girls plan to use Arcadia Transit from A 37People who handle the scheduling of the bus are sometimes rude a time. sometime it takes more than 5 minutes to arrange a ride an the service. Arcadia Transit Questionnaire Q11 Comments #Responses 38My mother used to live in Arcadia and was wheelchair bound and A commute, but hope that people who work at businesses in Arcadia 39Hope improvements come sooner 40Would definitely consider taking Arcadia Transit to MTA El Monte schedule available. 41Thank you 42I believe this is a great service to the community. Thank you. 43We are planning to use Arcadia transit when we retire in the nea 44Arcadia Transit is ideal as an emergency/special need service. I no ride, Arcadia Transit is ideal to take me home, etc. I wouldn 45Thank you! 46The main barrier I have to Arcadia Transit is the time spent on appointment. It's very tedious to be put on hold while the oper need an online system where appointments can be seen, and users appointment slots themselves. 47It was very difficult and disappointing for me not to be ale to daughter's commute to and from Holly Elementary. I hope she can to and from Dana Middle School. Thank you for making the necessa 48It is almost impossible to secure transportation in the afternoo transit buses are utilized for school buses. 49As the population ages, better public transportation will be nee 50 provide student monthly discount fare that will make my kids use this transit service frequently 51 We hope the frequency of the transit can be imporved, and the transit can have more people to use and be beneficial. 52It is impossible to get reasonable times for afternoon medical a noon, I was offered a 9am pick up if I wanted to be on time and ahead - not at the last minute. This has happened even when I'v 53I love using D.A.R. #1- I'm a senior and appreciate the $0.25 fa excellent! All drivers are friendly and skilled and the dispatch cares. 54Love the transit. Great people all around. I love Lupe! 55For student go home trip always late to arrival home over 1 hour school pick up, always said "No Car." 56I tried to get info about where the transit went and I got a mos me if it went to the nearest Gold Line station (which was not in 57Thanks for the questionnaire 58Transit services from major location/crossroads. Example: Sunset useful. Arcadia Transit Questionnaire Q11 Comments #Responses 59I am an 89 year old widow with eye problems and unable to drive basis and their drivers are wonderful and so polite. My one com arranging rides in the afternoon due to the fact that they have appointment at 1:30 and of course could not tell them a return t was told it would be 1 hour and 5 minutes before they would pick One day I called at 7:15am and was told they would get me to my me up, again due to the early discharge of the school kids. I w tell me how long I would have to wait. I think there needs to b who cannot drive. Why do you need to transport school kids when 60Arcadia Transit is reliable usually on time, courteous, helpful for Arcadia! 61Drivers are excellent, but there aren't as many as before becaus to get rides when kids are dismissed from school. I am in a whee forward to having the option of travelling out of Arcadia by opt concern is that if certain blocks of ride times in the city will be vying for trips to the station so they can use Metro to go an what happens on week days during the school year, when from the transporting students. I urge you to consider this dilemma and Arcadia Transit for getting to scheduled activities and medical a certain number of vehicles that are specifically designated fo passengers. 62Great Service! All good drivers! 63I have a Metro senior TAP card and have not renewed it. I am not Renewal should be automatic. Tom Joyce SR5 Expired 5/31/2014. 64Metro senior TAP card must be renewed periodically even though n 65Because I live in the County they won't pick me up and I have he walking alone. Have no other way I can get around, but I live i 66If I did have a need to use Dial-A-Ride, I wouldn't know how to could go in the Arcadia newsletter sent to our homes (quarterly/ 67I love Arcadia Transit, the drivers are so competent, skilled in clerks try to match needs very well. 68Should go to country area of Arcadia 69Arcadia Transit is excellent as compared to other cities. 70I prefer public transportation, but safety is a huge issue, bot ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN Appendix C: Community Open House Poster Boards ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN ARCADIATRANSITTRANSITSERVICENEEDSASSESSMENT&RESTRUCTURINGPLAN CONTACT US IBI Group 315 West 9th Street, Suite 600 Los Angeles CA 90015-4206 tel 213 769 0011 fax 213 769 0016 Copyright © [2014] IBIGroup [P037-2014W]