HomeMy WebLinkAboutItem 1e - Support and Maintenance of the Energov Software SystemPurchase Order with Tyler Technologies March 20, 2018
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DATE: March 20, 2018
TO: Honorable Mayor and City Council
FROM: Tom Tait, Public Works Services Director By: Jacquelyn Mercado, Management Analyst
SUBJECT: PURCHASE ORDER WITH TYLER TECHNOLOGIES FOR ANNUAL
TECHNICAL SUPPORT AND MAINTENANCE OF THE ENERGOV
SOFTWARE SYSTEM IN THE AMOUNT OF $45,687.62 Recommendation: Approve
SUMMARY
The Public Works Services and Development Services Departments currently utilize a proprietary asset management and permit tracking software system developed and solely supported by Tyler Technologies (“Tyler”). The Support and Maintenance
Agreement between the City and Tyler provides for continued support and maintenance
of the software on an annual basis.
It is recommended that the City Council approve a one year purchase order with Tyler Technologies for technical support and maintenance of the EnerGov software system in
the amount of $45,687.62.
DISCUSSION
In 2015, the City Council approved the purchase of Tyler Technologies’ EnerGov, an
asset management and permit tracking software system. EnerGov provides the
following functions and tracking systems under one solution:
• Building permitting, review, and inspection;
• Planning application and review;
• Code Enforcement;
• Public Works permitting and inspection;
• Business tax certificates;
• Engineering permitting and review;
• Asset management for the City’s fleet, equipment, parks, street trees, traffic
signals, street lights, and warehouse inventory; and
Purchase Order with Tyler Technologies March 20, 2018
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• A user-defined work order management system that assists the Public Works
Services Department with planning maintenance of the City’s infrastructure.
Additionally, EnerGov integrates with the City’s existing Geographic Information System
(“GIS”) to centrally connect processes, streamline workflow, improve communication, and increase productivity from desk to field. The annual software support and
maintenance fees pay for ongoing product development, licensing, and Tyler support
services. These support services include:
• Online incident tracking through Tyler’s support web portal;
• Unlimited telephone and live web support during established Tyler support hours;
• Membership to the Tyler Community to access best practices documents and other online resources; and
• A copy of all new releases to the EnerGov software (including updates and
enhancements).
EnerGov is highly specialized with the City’s workflows configured into the software for
consistent management of all applications. If the City chooses not to renew the annual
maintenance agreement there will be no technical support provided should the program
malfunction or have software errors. Additionally, the City would not receive new EnerGov software releases or upgraded functionality, causing the software to become
outdated and not supported entirely. It is recommended that a one year purchase order
be issued to Tyler Technologies for ongoing support and maintenance of the EnerGov
software system.
FISCAL IMPACT
Sufficient funds for the proposed annual support and maintenance costs totaling
$45,687.62 are budgeted in each department’s FY 2017-18 Operating Budget.
RECOMMENDATION
It is recommended that the City Council approve a one year Purchase Order with Tyler
Technologies for annual technical support and maintenance of the EnerGov software
system in the amount of $45,687.62.
Attachment: Tyler Support and Maintenance Agreement