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ORIGINAL
WaterSmart
SOFTWARE
Extension of Services Agreement
WaterSmart Software, Inc. ("WaterSmart") and City of Arcadia ("Utility") would like to confirm
an extension of their Services Agreement originally dated May 26, 2015 (the "Agreement").
The current term of the Agreement ends on August 27, 2018. WaterSmart and Utility agree
to extend the Agreement for an additional period, which will begin immediately upon the
expiration of the current term and will end on September 1, 2021. In addition, at the option
of Utility, the Agreement may be extended for an additional one-year period ("Option Year").
WaterSmart will continue to provide the services at the price specified in Table 1 below for
the Option Year unless Utility notifies WaterSmart of its decision to not continue with the
Option Year in writing no later than 90 days prior to the beginning of a new Option Year.
Unless otherwise specified herein, WaterSmart will provide the same services previously listed
in Exhibit A, the Scope of Work, of the Agreement. Pricing for this extension term are listed
below. All other terms and conditions previously agreed to in the Agreement, including
insurance requirements and provisions, remain in force. In addition, Utility agrees to
additional terms for the extended messaging services (Exhibit A-1).
Changes to scope:
• Water reports will be sent on a quarterly schedule, which is a change from the prior
bi-monthly schedule.
UPDATED PROGRAM AT A GLANCE
Program Overview
• Program Length: 3 years
• Current Accounts:
0 14,000 Total Accounts
• Meter Data:
IZ AMR/Manual
O AM I
O Rolling Reads
Dashboard and Portal
Ef Utility Analytics Dashboard: Profiles for all accounts
O Customer Portal:Access for all accounts
0 Additional Portal Languages:
O Spanish
O UK English
Ei Group Messenger&List Builder
Alerts and Notifications
O Leak Detection:All Single Family Residential (SFR)Accounts
O Leak Alerts:All Single Family Residential(SFR)Accounts (exluding Control
Group)
O Email, SMS Text,Automated Voice
O Print
5 Use Notifications:Access for all accounts
Electronic Bill Presentment&Payments
O Bill Display:
O Bill Amount Due/Bill History Display
O PDF Bill Display
O Paperless Billing (requires PDF Bill Display)
Li Payment Wfebsite Integration:
G✓ Link to Existing Payments Portal from Customer Portal via generic
URL
O Single-Sign On (SSO)with current payment vendor as identity
provider
O Embedded Payment Pages from payment partner
SMART
Customer Letter
O Sent to all accounts with Portal access to provide Portal login, in advance
of program
Water Reports
E9 Residential Recipients: 10,000 Accounts
El Residential Control Group: 2,500 Accounts
O Non-Residential Recipients
• Frequency:
o First Term: 4
o Per each subsequent term: 4
• Recipients to be selected during initialization. If all accounts (excluding
control group)are included in the initial selection, enrollment will be
ongoing_
Additional Services
O On-Site Training
Special Circumstances
None
SMART
The pricing and invoicing schedule for services during this extension term are shown below in
Table 1.
Table 1:Fee and Invoicing Schedule
Program Description Annual Fee Invoicing
Feature schedule
Services Access to Utility Analytics Dashboard and $41,476 Annually,
Fee: Years Customer Portal, Delivery of Print and Email upon start of
1-3 Water Reports throughout Program, and Support program year
& Customer Service
Total Fee $124,428
SIGNATURES ON NEXT PAGE
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•
In witness whereof the Parties have executed this Professional Services Agreement on
the date set forth below.
CITY OF ARCADIA WATERSMA SOFT AR INC.
BhitB
' Y
Dominic Lazzaretto Signature /
City Manager /�
Date: Sf.e'(t,...S zZ I 1 )2C 1$ c '7 T B/N� <<� V,'I Br A/A/V Ce
Print Name and Title
ATTEST: /2-Date , . ( 1
i/jr1
_ • �1 4. I�..i .� . 4 _,.:1 r By A `�
- I Clerk Sign"-" a
Kevin Kern
• C - Executive Officer
APPROVED AS TO FORM: Software
b- tiaPrint Name a d TitDate:
Stephen P. Deitsch
City Attorney CO ;/ R:
I .m Tait
Public Works Services Director
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