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HomeMy WebLinkAboutItem 11i - Chamber of Commerce Service Agreement DATE: June 1, 2021 TO: Honorable Mayor and City Council FROM: Jason Kruckeberg, Assistant City Manager/Development Services Director By: Tim Schwehr, Senior Management Analyst SUBJECT: AGREEMENT FOR SERVICES WITH THE ARCADIA CHAMBER OF COMMERCE FOR FISCAL YEAR 2021-22 IN THE AMOUNT OF $84,848 Recommendation: Approve SUMMARY The Arcadia Chamber of Commerce (the “Chamber”) provides programming and activities that benefit its members and the business community. The City of Arcadia and the Chamber execute an annual Agreement for Services (“Agreement”). As proposed in the Agreement for Fiscal Year 2021-22, the City will provide the Chamber with $84,848 for its efforts on behalf of the business community, and to complement the City’s marketing activities. It is recommended that the City Council approve, and authorize and direct the City Manager to execute, the Agreement for Services with the Arcadia Chamber of Commerce for Fiscal Year 2021-22, in the amount of $84,848. BACKGROUND The Chamber and the City have long cooperated concerning issues and projects of mutual interest to the Arcadia civic and business community. As part of this mutual cooperation, the City enters into an annual Agreement for Services with the Chamber to provide public relations, business development, and government/legislative services in support of the Arcadia business community and general economic development. Prior to the 2015-16 Fiscal Year, the annual Agreement for Services with the Chamber of Commerce had been set at $72,000 with no increase built-in for inflation. Beginning in the 2015-16 Fiscal Year, it was agreed that all future Chamber of Commerce budgets would be tied to annual CPI increases. For the current 2020-21 Fiscal Year, this totaled $83,430 in funding. In addition to the annual Agreement for Services funding, the Chamber also utilizes the City-owned property at 388 West Huntington Drive for its offices. The current lease with the Chamber was approved in December 2016 and will be up for renewal in December 2021. Agreement for Services with the Arcadia Chamber of Commerce June 1, 2021 Page 2 of 4 In February 2016, Karen Mac Nair was named the Arcadia Chamber CEO. Since that time, Ms. Mac Nair and her staff have continued to implement a number of exciting updates to the Chamber’s website, social media presence, branding and marketing efforts, member events, and business assistance and outreach programs. The Chamber Summary Report included as Attachment No. 1 highlights some of the events, programs, and activities from the 2020-21 Fiscal Year. DISCUSSION The Chamber of Commerce offers a variety of important services to the business community in Arcadia, typically including: • Providing reference and referral information about the City to brokers, realtors, merchants, business operators, and interested public. • Communicating frequently via e-mail with Constant Contact monthly event calendars and weekly event reminders, and regular website updates. • Utilizing new media, including Facebook, Twitter, and Instagram, to expand outreach for events, including mixers, business breakfasts, and ribbon cuttings. • Promoting and managing the annual Taste of Arcadia event, which has become a signature event for the City. • Organizing and providing staff support for the monthly Community Connection meeting, Ambassadors meeting, Taste of Arcadia Committee, Business Networking Breakfasts, and business mixers. • Working with and supporting the Downtown Arcadia Improvement Association (“DAIA”), including various planning activities and events held in the Downtown. • Participating with the City on business visits to learn about the different businesses in Arcadia and provide business owners with contact information and services available through the City and the Chamber. • Coordinating with the City on retail recruitment, targeted economic development opportunities, and marketing efforts (e.g. Shop and Dine Arcadia in FY 2020-21). In response to the COVID-19 pandemic, many of these activities were modified to comply with public health orders and social distancing requirements. To date, this has included converting regular in-person monthly meetings and networking events to virtual events, suspending the monthly business walks program and most in-person business services, temporarily closing the Chamber’s physical location at 388 West Huntington, Agreement for Services with the Arcadia Chamber of Commerce June 1, 2021 Page 3 of 4 and transitioning Chamber staff to working remotely. Additional details on these and other modifications made to Chamber activities and events in response to COVID-19 are provided in the Chamber Summary Report for Fiscal Year 2020-21, included as Attachment No. 1 to this report. With these changes, the Chamber has continued to safely and effectively assist the Arcadia business community throughout the 2020-21 fiscal year and COVID-19 pandemic. In the coming year, the Chamber anticipates transitioning back to live, in-person events, meetings, and services. The Chamber currently plans to reopen their building to the public and staff beginning on July 6, 2021. The 2021 Taste of Arcadia is being planned as a series of smaller food tastings held over a two-week period, in lieu of a single large event. Then in 2022, the hope is to return to the traditional, one-night format for this event. The State of the City/Mayor’s Breakfast is scheduled for February 2022 and is expected to be a live, in-person event. However, all events and activities will continue to be reviewed and updated by the Chamber during the coming year in response to the latest public health guidelines and requirements. The Chamber’s annual financial reporting is included as Attachment No. 2, and the proposed Agreement for Services with the Chamber for the upcoming Fiscal Year 2021- 22 is included as Attachment No. 3. The Agreement provides for annual financial support from the City and includes an exhibit that further details the Chamber’s services to and for the City. The Proposed Agreement includes a CPI increase of 1.7% based on the U.S. Department of Labor Consumer Price Index increase for the Los Angeles-Long Beach-Orange Co. region for the 2020 calendar year. This amounts to a total of $1,418 added to the Agreement as compared to the previous Fiscal Year. For Fiscal Year 2021-22, the funding provided by the City will account for approximately 25% of the Chamber’s annual budget. The remaining Chamber funding will come from membership dues, sponsorships, and event proceeds. ENVIRONMENTAL ANALYSIS The proposed action does not constitute a project under the California Environmental Quality Act (“CEQA”) under Section 15061(b)(3) of the CEQA Guidelines, and it can be seen with certainty that it will have no impact on the environment. Thus, this matter is exempt under CEQA. FISCAL IMPACT A total of $85,000 has been included in the proposed Fiscal Year 2021-22 General Fund Budget for the Annual Agreement for Services with the Chamber. The City also provides below market rent for the City-owned Chamber offices at a rate of $400 per month; the current at-market rate is estimated to be $3,800 per month for a 1,900 square-foot office in central Arcadia. This lease agreement will be up for renewal in December 2021. Agreement for Services with the Arcadia Chamber of Commerce June 1, 2021 Page 4 of 4 RECOMMENDATION It is recommended that the City Council determine that this project is exempt under the California Environmental Quality Act (“CEQA”); and authorize and direct the City Manager to execute an Agreement for Services with the Arcadia Chamber of Commerce for Fiscal Year 2021-22 in the amount of $84,848. Attachment No. 1: Chamber Summary Report for Fiscal Year 2020-21 Attachment No. 2: Chamber of Commerce Financials Attachment No. 3: Agreement for Services for Fiscal Year 2021-22 Mission Statement To play a critical and integral role in maintaining a healthy business environment, contributing to the economic growth of the members, the city, and enhancing the city’s image. July 2020 to December 2020 Attachment No. 1 Public Relations Community Focus The Arcadia Chamber focused on virtual networking and helping boost businesses during the last six months of 2020, improving its online strategies, maintaining its high-quality website, and utilizing online platforms like Zoom. Community, as always, continues to be a focus, along with assisting struggling businesses during these crucial months of the year. Though the Arcadia Chamber closed its doors mid-March due to COVID-19, staff continues to work from home, with reduced hours to help off-set payroll costs. Chinese Community Liaison, Alex Lu permanently left the Chamber earlier this year, and the remaining staff continues to work on reduced hours to keep the Chamber running financially. The Chamber’s independent contractor for new member sales recently moved out of state, so is no longer working for the Chamber in any capacity; staff now focuses on obtaining new members, alongside regular tasks. Calls to the Chamber continue to come in, asking for information on grant programs and loans from the county and government, questions on restaurants and other businesses’ opening/closings and contact information for these businesses, for information specifically on the new Le Meridien Hotel, and general COVID-19 questions, including test site locations and donation centers. Where possible, the Chamber directed callers to various sources, including Chamber member businesses and legislative officials, connecting local businesses together to get the supplies and information they need. A close relationship with Supervisor Kathryn Barger’s office has helped multiple Chamber members apply for grants and receive appropriate information on changing regulations, outdoor dining, and COVID telebriefings, which occur weekly and are free to the public. The legislative representatives and utility companies (Southern California Edison, SoCal Gas, and others) have been in contact with the Chamber to get the word out on webinars and town halls and have been appreciative of the Chamber’s quick turnaround. City press releases are also included on the Chamber’s website and social media, which was especially helpful during the destructive Bobcat Fire that swept our hillsides. Information was given on evacuation and return notices, and the City kept the community and Chamber up to date regularly. The Chamber continues to focus heavily on the business community, boosting the number of online and social media postings for each member per month, keeping a Facebook Group for members only, and moving forward with virtual events, including holiday editions of Rise & Shine and the MIX. December finds the Chamber working towards the Installation and Citizens of the Year Virtual Awards event in January. A COVID-19 link remains active on the Chamber website’s blog page, to focus on any information related to the virus, services and assistance for businesses, loans and grants, and general community information. Previously created Business Listings remain on the Chamber’s website for convenience, and a weekly Restaurant-focused email was created, showcasing promos and general information for restaurant members only. This began after the last stay-at- home order was issued and will continue as long as needed. The Chamber also held Love Lunch 2.0 in-person events, when able, at restaurant members who featured outdoor dining. Guests could sit and social distance or pickup orders to-go, and Chamber staff did Facebook Live and video promotions to help drive business to those restaurant members. Taste of Arcadia went virtual in September, with a week-long celebration of restaurants throughout the San Gabriel Valley, including wine-tastings, virtual beer tastings, and more. Community Connection remains virtual and continues to host larger crowds since moving to its online platform. Rise & Shine Arcadia, the MIX, and Pop-Up Happy Hours also moved online, with guests being able to give introductions and experience breakout rooms. The Chamber also hosted Virtual Jobs Fairs, partnering with other community members and Chambers, and helped two members celebrate Virtual Ribbon Cutting ceremonies. #ArcadiaStrong The Arcadia Strong campaign officially launched to help generate revenue and promote the strength of our great city by providing support to members who are struggling financially and unable to pay for their Arcadia Chamber membership. No donation is too small. At www.arcadiastrong.com, the Chamber sells shirts, jackets, aprons, yard signs, and mugs, and the proceeds of merchandise sold will go to the Arcadia Strong fund. Funds solely support those Chamber members in need, with those qualifying receiving 6-month grants that are eligible for renewal, as needed. This is a way the Arcadia community can proudly show their support. Currently 42 Arcadia Strong grants have been given to members to help them continue their membership with the Arcadia Chamber. Some recipients of grants include Rod’s Grill, The Derby, Knight Cleaners, and the Sonata Room. Social Media Social media continues to be a motivational factor for the Arcadia Chamber of Commerce, definitely more so during the COVID-19 pandemic. Businesses in need turned to social media for advertising and marketing, and the Chamber pushed to encourage members to use this platform more as quarantine and social distancing continue. Committees Committees continue to build momentum for the Board and Ambassadors, with meetings held once per month virtually. Retention and New Member committees are still on hold with hopes of reviving them in 2021. The Board and Ambassadors continue to drive prospects to the Chamber, with invites to free virtual Chamber events being a common way for prospects to get an introduction to the Chamber itself. The Ambassador team continues to grow and change during the pandemic under the leadership of Act Now CPR & First Aid’s David Lamb. Membership The Chamber signed up 15 new members from July 2020 to December 2020, including Downtown Arcadia’s Sea Ranch Purveyors (pictured). Membership though has seen a considerable drop due to the COVID-19 pandemic. We have seen the loss of multiple businesses, some temporary and others permanent, in all areas of the San Gabriel Valley. 68 total members dropped between June and December, and at least half are uncertain if they will be able to return. These losses also have affected our Board of Directors. As businesses close or memberships need to be dropped, Board Members also have had to leave their positions as a part of the Arcadia Chamber. Of our 23 Board Members, we have seen one permanent loss due to an employee lay-off, and four temporary losses to furloughed employees. Due to these losses, we have recreated the Board, and we are excited to announce 8 new Board Members will join in 2021. The Ambassador Team of 12, as well, has already seen a loss of one permanent volunteer and one furloughed. We have also added 2 new Ambassadors for 2021. The loss of membership and the struggles faced by businesses inspired the above-mentioned Arcadia Strong campaign, where community members can purchase merchandise or donate to help support the fund, which offsets membership fees for renewing members. New for 2021 and to help celebrate our 100-year anniversary, the Chamber will promote 100 Days for $100. This is a marketing strategy to encourage businesses to try the Chamber out, and for the Chamber to be supportive of economic struggles for these businesses. Businesses can also come back to the Chamber for a shorter period to help get the word out on their business. The Chamber has moved forward with its plan to hold its Installation and Citizen of the Year Awards as a virtual event via a newly launched website – www. ArcadiaCaChamberEvents.com. This will occur in January, with an awards ceremony, swearing in of the new Board of Directors, raffle prizes, wine tasting, and more. Members have embraced the online and virtual platforms offered to them in attempts to keep their businesses afloat and still network. They have also reached out to the Chamber for help in finding loans or grants, with payroll questions, and for general information on assistance provided by both the government and local legislature. Membership Sales and Office Administrator Matt Miyasaki, along with Board Members, have been making check-in calls to members to better understand their business concerns, and facilitate their needs, such as connecting them to those who can help process loans and providing business direction and sometimes just being a sympathetic ear. Board Members continue to make phone calls, collecting data from Chamber Members. Member Events Rise & Shine Arcadia – 3rd Thursday of each Month Rise & Shine Arcadia has seen a drop in attendance since the start of COVID-19 and going virtual. In-person events used to garner upwards of 90 guests, while virtual events have dropped down to 25 on average. The event is sponsored by Rose Hills Memorial Park, guests are able to network, give their 30 second elevator pitches, and get to know each other in breakout rooms, all to help grow their business and drum up new clientele. At the Holiday Edition of Rise & Shine, guests also won prizes alongside their opportunities to network. Board Members and Ambassadors donated small gifts, which guests were then able to pick up in the parking lot of the Chamber office at scheduled times. This event was more well attended at 30 total guests. Those who attended enjoyed their time and ability to network, and Rise & Shine will continue on a virtual platform until we are otherwise able to meet in person. Arcadia Chamber members have enjoyed this so much, we plan on continuing a virtually formatted Rise & Shine in the future, in addition to in person Rise & Shine breakfasts. Connect & Prosper – 4th Tuesday of each Month Connect & Prosper, one of the Chamber’s newest events, returned in June in a virtual setting and has become of the Chamber’s most popular events. This networking event, held all in Mandarin, focuses on the Chinese business community. Hosted by Board Member, Francine Chui, Connect & Prosper has helped bridge the gap in the business community and with Mandarin speaking members. Members of the Mandarin-speaking community include a representative from Congresswoman Judy Chu’s office, who is regularly in attendance. Star Seven Financial Services and Forest Lawn Memorial Park sponsored this event in 2020 and will continue to do so in 2021. Methodist Hospital and Grand Capital Funding also sponsored the event during the 2020 calendar year. Mixers The MIX was put on hold during the onset of the pandemic due to the inability to hold in person events, however it returned in December for a special Holiday Edition via Zoom, in which guests bought $5 bingo cards and won great prizes donated by Century Rooter Service and Plumbing. The virtual event was the first bingo event for the Chamber, and the MIX will continue virtually until we are otherwise able to meet in person. 2021 MIX events include a multi-Chamber virtual MIX scheduled for February of 2021, with over 10 Chambers from the San Gabriel Valley participating. Love Lunch – Dates will be Announced With the onset of COVID-19, Love Lunch became Love Lunch 2.0. Initially the Chamber advertised two different venues per week with pick-up and delivery options then, when outdoor dining was allowed, Chamber staff visited the restaurants on an allotted date to do Facebook Live and film video with those who were either picking up their food or sitting down to dine outdoors. When restaurants are allowed to return to outdoor dining, the Chamber will attempt to do more videos At our Love Lunch 2.0 held at Villa Catrina, Jose Luis Correa took a moment to present the Chamber’s signature event Taste of Arcadia with their hard-earned Readers’ Choice Awards for favorite food fest from Beacon Media. Chambering 101 – 3rd Wednesday of each Month Chambering 101 went virtual in May, providing information via an online platform while allowing time for networking and asking questions. Chambering 101 gives both members and prospective members a chance to learn how the Chamber can help their business grow. Chambering 101 will also allow for virtual business counseling, a new addition in the online platform. Businesses will be able to ask questions to Chamber staff and receive helpful information and answers. Ribbon Cuttings Members frequently contact the Chamber for a ribbon cutting to celebrate a grand opening, specific event, or milestone for that member, though this has been less frequent during COVID-19. The Chamber was able to offer a virtual ribbon cutting opportunity, which two members have since taken advantage of: Sea Ranch Purveyors in Downtown Arcadia, and Pasadena Motor Cars. Virtual ribbon cuttings were attended by approx. 25 guests, including legislative and city reps, who congratulated each member on their ribbon cutting ceremonies. Chamber staff dropped off certificates and plaques, along with the Chamber’s giant scissors, speeches were given, and the members took guests on a virtual tour of their facilities. Community Connection -1st Thursday of Each Month Community Connection continues to help engage community and boost participation in a virtual setting, which in turn has helped boost overall attendance to this important community event. Information was given by Tim Schwehr on Economic Growth and Development in the city, by Ian Carter of Westfield Santa Anita, and by the Small Business Development Center, to name a few. Legislative Reps regularly attend this meeting to provide up to date information, not only on COVID-19 but on other government happenings. Community Connection has been recorded and put out on social media in segments, for future viewing, so watchers can keep up with City happenings, updates from Westfield, and news from our legislative reps. Pop-Up Happy Hour – Varying Dates The Arcadia Chamber continued to host Pop-Up Happy Hours in a virtual setting through November of 2020, though will take pause in the beginning of 2021 to focus on the Citizen of the Year and Installation event and hosting the MIX. During the pandemic, Pop-Up Happy Hour invited guests to a casual networking environment in an online setting. Participants joined in for breakout rooms, trivia, self-introductions, general networking, and more engaging activities. Learning Lab – Stay Tuned for Upcoming Dates In August, the Arcadia Chamber held its first virtual Learning Lab on the topic of Health & Wellness for You & Your Business, with speakers Harvey Slater, Ted Moreno, Tarnie Fulloon and Dr. Carla Michelle. 10 total guests attended the event on Zoom and learned tips and tricks from these experts. Business Development The Chamber continued its desire to help businesses and the community grow in the City of Arcadia during COVID-19. The City and Chamber partnered in promoting a Shop Arcadia campaign, which the Chamber posted on its website throughout the holidays and added to its LED sign rotation. Shop Small Saturday also became Shop Small Season, to help boost attention for Arcadia businesses. The goal is to encourage shoppers to shop local and by doing so to keep their dollars local. The Arcadia Chamber has also been working closely with Westfield Santa Anita to get info out on mall capacity, updates to their website to help keep shoppers safe, their new line app, and more. The Chamber then partnered with the City of Arcadia for multiple joint learning lab-type seminars. Entitled Business Power Hours, the Chamber assisted in 4 total events towards the end of 2020. Topics included Adapting Your Business to COVID-19, Creating Your Own Website, SEO, and Online Advertising. The Chamber and City also partnered to get the word out on the new Shop & Dine Arcadia campaign. We are sharing this info at Chamber events, on social media outlets, and on our website. Arcadia Chamber App Launch The Arcadia Chamber’s App was launched mid-March, providing convenient access to information, the Chamber member directory, and Chamber and community events on your mobile device. The App currently has 118 sign ups, multiple purchased ads, and has been promoting both community and Chamber events regularly. Updates to the App will be happening soon. Stay tuned! Linked In To increase its presence on social media, the Chamber has developed a Linked In company page, offering members, prospective members, and the business community new avenues to engage and expand their networking with the Chamber. LinkedIn Started May of 2020 47 Followers to date Speed Networking To help offset the lack of in-person networking for Chamber members, the Arcadia Chamber implemented virtual speed networking. Guests are divided into breakout rooms with a chance to promote themselves and their businesses, with a time limit, then switch quickly to another breakout room to continue networking, so everyone gets a chance to interact and introduce their business. This has been a popular event, with an average of 20 guests. Virtual Job Fairs – Held Quarterly The Arcadia Chamber began hosting virtual Job Fairs every other month in June of 2020. Members and non- members alike were encouraged to present job openings, and job seekers could attend, ask questions, and find out how to apply for positions. Job presenters included local businesses such as Giggle Fiber, Century Rooter, SoCal Gas, and more. Job Fairs were recorded and posted to social media for those who were unable to attend. Certificates of Origin Another source of revenue for the Chamber are Certificates of Origin. Due to COVID-19 restrictions, certificates are done currently by appointment only. Import/export businesses have been very busy during the last few months, so many members have been utilizing this service, sometimes on a weekly basis. Due to the closure of other Chambers, multiple non-members have contacted the Arcadia Chamber for certificates of origin. Taste of Arcadia Taste of Arcadia was held virtually over a week’s timespan in 2020 due to COVID-19. Guests were able to purchase tickets to multiple in-person events (during outdoor dining periods while safely socially distanced) at Bella Sera, wherein guests received dinner and a wine tasting with the proprietors of Lange Twins Winery, one of the Chamber’s newest members. Mt Lowe Brewing Co and Wingwalker Brewing both held virtual tastings of their famous beers via Zoom, where guests were able to taste along with our hosts and try different beers, all while learning about the process of beer making and our individual brewery members. Max’s Mexican Restaurant held a tequila tasting and Taste of Max’s event, held in their tented parking lot. 36 guests attended the event at Max’s. Restaurant members also were able to participate and some donated a portion of sales, either on a specific date or throughout the week, back to the Chamber of Commerce. Businesses also were given the opportunity to showcase themselves through the Taste of Arcadia Week Business Showcase. They were able to promote via flyers or videos posted online using social media and the Taste of Arcadia website. 27 Chamber member businesses participated in the Business Showcase. Taste of Arcadia’s sponsors included Methodist Hospital, Westfield Santa Anita, Santa Anita Park, the Gas Company, Longo Toyota, Pasadena Motor Cars, El Pollo Loco, the Arcadia Chinese Association, Foothill Credit Union, Downtown Arcadia Improvement Association, and Pure Media Marketing, Jonathon Real Estate, Ultimate Health, Star Seven Financial Service, PrimeLending, Deasy Penner Podley, and Act Now CPR & First Aid, Altrui Consulting, Farmers Insurance Lisa Schirz, City of Hope, Monrovia Floral, and Lifewave Arcadia. Due to the success of Taste of Arcadia Week, the Arcadia Chamber is planning a Restaurant Week during 2021 to showcase the best of the San Gabriel Valley. Continuing Community Improvement To continue the relationship between the City, the Chamber and the overall community, Chamber CEO Karen Mac Nair continues to collaborate with Tim Schwehr, the City of Arcadia’s Economic Development Analyst. Tim was guest speaker at the Chamber’s December edition of Community Connection, providing attendees a glimpse into what is coming to the City of Arcadia for 2021. The Chamber’s brand-new LED signs provide information for drivers, highlighting such things as water conservation, city events and spotlighting City information and Chamber sponsors. CEO Karen Mac Nair has also assisted the Arcadia Improvement Association Downtown Board and attended VACE meetings online. Weblink The Arcadia Chamber continues to update its database system to Weblink and build on this multi-use platform. Members can access their directory page via a password to make changes, pay their bill, and make other updates, including RSVPing for events and buying tickets. Other aspects of Weblink include billing, invoicing, and updating the events calendar on the Chamber website. Looking Ahead – 2021 Upcoming Chamber Events and Announcements The Arcadia Chamber will hold its first Virtual Cocktails & Installation Awards event on January 14th, to celebrate award winning community members, including Methodist Hospital as Business of the Year, Francine Chiu as the Chamber Service Award winner, Foothill Unity Center as the winner of the 1st ever Arcadia Strong Award, and our amazing Citizens of the Year Ron and Beverly Street. Guests can visit the Chamber’s newly launched website, which focuses on big events – www.ArcadiaCaChamberEvents.com – to purchase tickets. Ticket levels all include raffle tickets for chances to win amazing prizes, along with charcuterie and wine tastings for high level ticket prices. This event will also kick off the Arcadia Chamber’s 100 Year Anniversary and install the 100th Board of Directors, with new Board president Naomi Briones being sworn in. The Chamber has also presented its new 100 Years Logo for use during the 2021 year. New membership plaques will soon be revealed to celebrate our anniversary. Updates will be coming soon to the Arcadia Chamber’s app, including weather, calendar of community events, Shop & Dine, and directory updates. Virtual Events Social Media Rise & Shine Facebook Average Attendance for 7/1/19 - 12/31/19 - in person 85 Likes as of 5/09/17 1,330 Average Attendance for 7/1/20 - 12/31/20 - virtual 20 Likes as of 12/15/17 1,526 Total Revenue for 7/1/19 - 12/31/19 - in person 15,154.50$ Likes as of 5/18/2018 1,624 Total Revenue for 7/1/20 - 12/31/20 - virtual 7,680.02$ Likes as of 5/29/19 1,909 Number of Events 6 Likes as of 12/27/2019 2,301 Likes as of 12/28/2020 2,157 Instagram Virtual Holiday Mixer Followers as of 5/09/17 251 Attendance 15 Followers as 12/15/17 442 Revenue 110.00$ Followers as 5/18/2018 647 Number of Events 1 Followers as of 5/29/19 1,065 Followers as of 12/27/2019 1,221 Followers as of 12/28/2020 1550 Virtual Chambering 101 Average Attendance 2 Twitter Number of Events 6 Followers as of 5/09/17 909 Followers as of 12/15/17 1,027 Followers as of 5/18/2018 1,085 Virtual Ribbon Cuttings Followers as of 5/29/2019 1,146 Number of Events 2 Followers as of 12/27/2019 1,176 Followers as of 12/28/2020 1263 Virtual Community Connection Constant Contact Average Attendance 18 Subscribers in Database as of 5/09/17 2,860 Number of Events 6 Subscribers in Database as of 12/15/17 3,477 Subscribers in Database as of 5/18/2018 3,546 Subscribers in Database as of 5/29/2019 5,785 Virtual Taste of Arcadia Subscribers in Database as of 12/27/2019 6,789 Attendees - Beer Tasting Event 47 Subscribers in Database as of 12/28/2020 6,811 Attendees - Tequila Tasting Event 36 Attendees - Wine Tasting - In Person 84 Arcadia Chamber App (Launched 3/2020) Attendees - Wine Tasting - Take Home 28 Number of Downloads as of 12/16/20 134 Restaurant Participants 13 Business Showcase Vendors 27 As of As of Sponsors - Dollars 10,150.00$ Member Count 12.16.20 12.21.19 Sponsors - Count 23 Classic 435 472 Classic Monthly 34 29 Signature 1 3 Virtual Taste of Arcadia Profit 10,448.36$ Premium 3 4 Taste of Arcadia Revenue 21,430.92$ Connector 0 3 Taste of Arcadia Expenses 10,982.56$ Connector Monthly 1 1 Supporter 0 1 Leader 1 1 Virtual Job Fairs Visionary 2 2 Number of Events 4 Total 477 516 Businesses represented at each fair 5 Average Attendance 4 STATS - July 2020 through December 2020 Virtual Connect & Prosper Retention Member Percentage (This Year) Number of Events 4 As of 11.30.20 61.29% Sponsors - Dollars 4,666.72$ Sponsors - Count 4 Retention Member Percentage (Last Year) Average Attendance 18 As of 11.30.19 79.63% New Members (This Year) Virtual Learning Lab Joined from 07.01.20 through 12.21.20 Count Dollars Number of Events 1 Classic 13 3,610.00 Attendance 11 Classic - Monthly 2 40.33 Total 15 3,650.33 Virtual Speed Networking Number of Events 4 New Members (Last Year) Average Attendance 5 Joined from 07.01.19 through 12.21.19 Count Dollars Classic 28 9,770.00 Classic - Monthly 10 1,120.00 Virtual Pop-Up Happy Hour Signature 1 610.00 Number of Events 4 Connector 1 1,350.00 Average Attendance 4 Total 40 12,850.00 In Person Events on hold until COVID restrictions lifted Love Lunch Boardroom Rentals Mission Statement To play a critical and integral role in maintaining a healthy business environment, contributing to the economic growth of the members, the city, and enhancing the city’s image. January 2021 to June 2021 Public Relations Community Focus The Arcadia Chamber continued to focus on virtual networking and helping boost businesses during the first months of 2021, improving its online strategies, maintaining its high-quality website, and utilizing online platforms like Zoom. Community, as always, continues to be a focus, along with assisting struggling businesses during these crucial months of the calendar year. Over a year later, the COVID-19 pandemic continues to significantly impact businesses and our community, and the Chamber’s iconic office building remains closed, as it has since March 2020. Staff continues to work from home to offset costs, and will do so until at least July of 2021, wherein the Chamber staff plans to work a hybrid model of partly at home and partly at the office itself. Entrance to the office will be by appointment only, with notices posted on the door. Staff focus will continue to be obtaining new members and keeping renewing members engaged in networking activities, both online and in-person, once regulations allow. Calls to the Chamber have continued steadily. Callers often have questions on grant and loan programs from the city, county, and state, alongside questions on business regulations on business’s ability to open and indoor/outdoor dining. As the vaccine roll-out began, callers inquired on where they could get the vaccine and how to make appointments. The Chamber continues to be the hub of the city, even though staff is working from home, forwarding information from callers to Public Works, the Library and Community Center. A close relationship with Supervisor Kathryn Barger’s office has helped multiple Chamber members, and the Chamber itself, apply for and receive grants, plus keep up to date on appropriate information with changing regulations, indoor dining vs outdoor dining, maximum capacity changes. The Supervisor’s office continues to send COVID-19 telebriefing updates, which the Chamber shares each week. The legislative representatives and utility companies (Southern California Edison, SoCal Gas, and others) have been in contact with the Chamber to get the word out on webinars and town halls and have been appreciative of the Chamber’s quick turnaround. The City and Methodist Hospital also have partnered on multiple health webinars, which the Chamber has helped to promote. City press releases are also included on the Chamber’s website and social media, along with updates from the Senior and Community Center, Gilb Museum and the Arcadia Public Library. The Chamber also helps release AUSD Board of Education information to keep parents updated. The Chamber continues to focus heavily on the business community, boosting the number of online and social media postings for each member per month, keeping a Facebook Group for members only, and moving forward with virtual events, including holiday editions of Rise & Shine and the MIX. The January Installation Dinner, held virtually this year, was a great success. A COVID-19 link remains active on the Chamber website’s blog page, to focus on any information related to the virus, services and assistance for businesses, loans and grants, and general community information. The Chamber also partnered with PPE Unite to bring a free PPE event to Arcadia, which was held at Santa Anita Park on April 27th, handing out PPE equipment, such as masks, face shields, and hand sanitizers to businesses in need. #ArcadiaStrong The Arcadia Strong campaign continues to help generate revenue and promote the strength of our great city by providing support to members who are struggling financially and unable to pay for their Arcadia Chamber membership. No donation is too small. At www.arcadiastrong.com, the Chamber sells shirts, jackets, aprons, yard signs, and mugs, and the proceeds of merchandise sold will go to the Arcadia Strong fund. Funds solely support those Chamber members in need, with those qualifying receiving 6-month grants that are eligible for renewal, as needed. This is a way the Arcadia community can proudly show their support. Nearly 100 Arcadia Strong grants have been given to members to help them continue their membership with the Arcadia Chamber. Some recipients of grants include Olive Garden, Mt Lowe Brewing Company, and the Derby, along with many other businesses throughout the San Gabriel Valley. Social Media Social media continues to be a motivational factor for the Arcadia Chamber of Commerce and its members. Businesses in need turned to social media during COVID for advertising and marketing, and the Chamber pushed to encourage members to use this platform more as quarantine and social distancing continue. Committees Committees continue to build momentum for the Board and Ambassadors, with meetings held once per month virtually. Retention and New Member committees are still on hold with hopes of reviving them in 2021. The Board and Ambassadors continue to drive prospects to the Chamber, with invites to free virtual Chamber events being a common way for prospects to get an introduction to the Chamber itself. The Ambassador team continues to grow and change during the pandemic under the leadership of Act Now CPR & First Aid’s David Lamb. The Chamber created and reinstated four committees to help with membership growth and engagement. The Membership Committee will work on new member sales and ideas to market to new members. We will ask the question what the best way is to build new members after 2020, a year wherein we only grew by 45 members. We will also work on retention of current members, any new ideas to add to the value this year and how do we get the members back that dropped in 2020. We went from an 80% retention to a 55% retention. We know that businesses are still having a tough time and want to know how the Chamber can help. The Events Committee will start with going over the plan for the July 2021-June 2022 event calendar. Then we will work with staff throughout the year on the annual events Installation dinner, Taste of Arcadia, Business showcase, restaurant week & mayors breakfast/state of the city. We will also go over our monthly events to make sure that they are engaging, building business and fun. As we look to a transition to start some live monthly events in 2021, we want we are meeting business needs and are doing it safely. We will work on Connect & Prosper to make sure that we are connecting with the mandarin speaking business community. The Policy & By-law Committee will be taking a close look at our policy and by-laws to make sure they are relevant for our current business. We will make sure we are running efficiently and helping our Chamber to move towards a great future. We will have great discussions about current by-laws and our past, present, and future by-laws. We will go over how our policies and by-laws help us keep our Chamber business growing at our high standards. This is a group that will really help boost the future of the Chamber. At the end of the year, we will be presenting a updated set of by-laws to the board to vote on. The Fundraising/Sponsorship (Arcadia Strong) Committee will look at the big question; how do we grow grant funds for Arcadia Strong so we can help businesses stay a part of the chamber and invite new ones? We also want to know how we help raise money for the Chamber as we head towards a rebuilding year of our funds. With membership retention falling, we need to come up with some new and fresh ways to sell sponsorships (building business marketing) and build awareness that the Arcadia Chamber is a non-profit and should be a place where businesses can donate. Membership The Chamber signed up 21 new members from January to May 2021, including Grocery Outlet on Live Oak (pictured) and the Grocery Outlet on Foothill. Membership continues to see a considerable drop due to the COVID-19 pandemic. We have seen the loss of multiple businesses, some temporary and others permanent, in all areas of the San Gabriel Valley. 43 total members dropped between January and May, though some hope to return as businesses are allowed to open and in-person networking begins anew. The loss of membership and the struggles faced by businesses inspired the above-mentioned Arcadia Strong campaign, where community members can purchase merchandise or donate to help support the fund, which offsets membership fees for renewing members. New for 2021 and to help celebrate our 100-year anniversary, the Chamber is promoting 100 Days for $100. This is a marketing strategy to encourage businesses to try the Chamber out, and for the Chamber to be supportive of economic struggles for these businesses. Businesses can also come back to the Chamber for a shorter period to help get the word out on their business. This promotion has been utilized by 6 new members. The Chamber launched its new website in January to help promote the Installation and Citizen of the Year Awards in January 2021, www. ArcadiaCaChamberEvents.com allowed guests to purchase tickets, view the program, and read all about our nominees. Members continue to utilize the online and virtual platforms offered to them in attempts to keep their businesses afloat and still network. They have also reached out to the Chamber for help in finding loans or grants, with payroll questions, and for general information on assistance provided by both the government and local legislature. Membership Sales and Office Administrator Matt Miyasaki, along with Board Members and Ambassadors, have been making check-in calls to members to better understand their business concerns, and facilitate their needs, such as connecting them to those who can help process loans and providing business direction and sometimes just being a sympathetic ear. Member Events Rise & Shine Arcadia – 3rd Thursday of each Month Rise & Shine Arcadia has seen a drop in attendance since the start of COVID-19 and going virtual. In-person events used to garner upwards of 90 guests, while virtual events have dropped down to 25 on average. The event is sponsored by Rose Hills Memorial Park, and guests can network, give their 30 second elevator pitches, and get to know each other in breakout rooms, all to help grow their business and drum up new clientele. Guests were able to play Family Feud and Bingo, along with trivia, in order to network and have fun during recent events. A hybrid model of Rise & Shine is in the works for July 2021, once the state and county lift restrictions enough to network in person. Guests will be able to attend in person (sticking to no more than the county’s required max attendance numbers), and guests who are not comfortable yet will still be able to attend via Zoom, with the hope being Zoom attendees will still be able to interact with those who have attended in person. This may also include doing multiple Rise & Shine events in one day, to allow for more in person attendees. Connect & Prosper – 4th Wednesday of each Month Connect & Prosper continues in a virtual setting to help the Chamber focus on the Mandarin speaking community and give them a chance to network. Hosted by Board Member, Francine Chui, Connect & Prosper has helped bridge the gap in the business community and with Mandarin speaking members. Members of the Mandarin-speaking community include a representative from Congresswoman Judy Chu’s office, who is regularly in attendance. Star Seven Financial Services and Forest Lawn Memorial Park sponsored this event in the first six months of 2021 and will continue to do so through the calendar year. Mixers The MIX was put on hold during the onset of the pandemic due to the inability to hold in person events, however it returned for 2021 via Zoom, with the addition of a few MIX+ events, including on with Mt Lowe Brewing Company, wherein guests purchased beer then joined the Chamber for a virtual beer tasting, and the Four Seasons Tea Room, where guests purchased tea sandwiches to enjoy while networking. Goki Café will join us in June, giving guests a taste of their Mexican-inspired drinks and treats. The MIX will continue virtually until we are otherwise able to meet in person. 2021’s MIX in February was a multi-chamber extravaganza, with the Arcadia Chamber hosting 15 total Chambers from around the San Gabriel Valley. Over 100 guests attended via Zoom. Love Lunch becoming Networking at Noon With the onset of COVID-19, Love Lunch became Love Lunch 2.0. Initially the Chamber advertised two different venues per week with pick-up and delivery options then, when outdoor dining was allowed, Chamber staff visited the restaurants on an allotted date to do Facebook Live and film video with those who were either picking up their food or sitting down to dine outdoors. Beginning in July, depending on regulations for the county, Love Lunch will become Networking at Noon, a combination of traditional networking and lunch. Each month, we will visit a different Chamber member venue for both lunch and networking time, with more structure than the casual networking previously seen at Love Lunch. There will also be a small charge for attendees. Chambering 101 – 3rd Wednesday of each Month Chambering 101 went virtual in May 2020 and continues to do so through 2021, providing information via an online platform while allowing time for networking and asking questions. Chambering 101 gives both members and prospective members a chance to learn how the Chamber can help their business grow. Chambering 101 will also allow for virtual business counseling, a new addition in the online platform. Businesses will be able to ask questions to Chamber staff and receive helpful information and answers. Ribbon Cuttings Members frequently contact the Chamber for a ribbon cutting to celebrate a grand opening, specific event, or milestone for that member During COVID, this has happened about once a month via Zoom. Through the first six months of 2021, we have celebrated the Burgeon Hotel Group (pictured below), two locations of the Grocery Outlet in Arcadia, Sachiko Studios and White Springs Café. We hope to be able to celebrate many more businesses with grand re-openings and other milestones, such as Sachiko Studio’s expansion (pictured left). Virtual ribbon cuttings were attended by approx. 25 guests, including legislative and city reps, who congratulated each member on their ribbon cutting ceremonies. Chamber staff drop off certificates and plaques, along with the Chamber’s giant scissors, speeches were given, and the members took guests on a virtual tour of their facilities. Community Connection -1st Thursday of Each Month Community Connection continues to help engage community and boost participation in a virtual setting, which in turn has helped boost overall attendance to this important community event. Information was given by Darlene Bradley from the Arcadia Public Library, Pete Siberell from Santa Anita Park, Kelly McCourt from the new Le Meridien Hotel, Roy Nakamura, the new police chief for the City of Arcadia, and Andrew Cooper from the Arcadia Association of Realtors. Senator Susan Rubio also stopped in via Zoom during the February event. Legislative Reps regularly attend this meeting to provide up to date information, not only on COVID-19 but on other government happenings. Community Connection has been recorded and put out on social media in segments, for future viewing, so watchers can keep up with City happenings, updates from Westfield and other local entities, plus news from our legislative reps. Pop-Up Happy Hour – On Hold until 2022 The Arcadia Chamber will take pause on Pop-Up Happy Hour until the 2022 calendar year, when we can do this event in-person again. Pop-Up Happy Hour invited guests to a casual networking environment in an online setting. Participants joined in for breakout rooms, trivia, self-introductions, general networking, and more engaging activities. Learning Lab – Stay Tuned for Upcoming 2021 Dates The Arcadia Chamber is continuing a plan for upcoming dates and topics for Learning Lab. The hope is to be able to host one live come November 2021, once restrictions are lifted. Learning Lab will hopefully be able to assist businesses getting back into the swing of things. Business Development The Chamber continued its desire to help businesses and the community grow in the City of Arcadia during COVID-19 and the first months of 2021. The City and Chamber partnered in promoting a Shop Arcadia campaign, which the Chamber posted on its website and added to its LED sign rotation. The Arcadia Chamber has also been working closely with Westfield Santa Anita to get info out on mall capacity, updates to their website to help keep shoppers safe, their new line app, as well as letting visitors know when indoor dining began and what regulations were in place. Chamber CEO Karen Mac Nair and staff member Carrie Lynn Barker took a tour of the new Le Meridien Hotel with Director of Sales and Marketing Kelly McCourt, and the Chamber hopes to develop a close partnership with the hotel in the future. The Chamber also partnered with the City of Arcadia for multiple joint learning lab-type seminars. Entitled Business Power Hours, the Chamber assisted in 4 total events towards the end of 2020. Topics included Adapting Your Business to COVID-19, Creating Your Own Website, SEO, and Online Advertising. The Chamber and City also partnered to get the word out on the new Shop & Dine Arcadia campaign. We are sharing this info at Chamber events, on social media outlets, and on our website, as well as working on marketing with the City to support Arcadia businesses. Arcadia Chamber App Launch The Arcadia Chamber’s App was launched mid-March 2020, providing convenient access to information, the Chamber member directory, and Chamber and community events on your mobile device. The App currently has 150 sign ups, multiple purchased ads, and has been promoting both community and Chamber events regularly. Updates for 2021 included adding the weather, things to do, and a blog button that directs back to the website for member news and updates. Linked In To increase its presence on social media, the Chamber has developed a Linked In company page, offering members, prospective members, and the business community new avenues to engage and expand their networking with the Chamber. Linked In helps promote Chamber events, showcases videos and provides helpful information to followers. LinkedIn Started May of 2020 60 Followers to date Speed Networking To help offset the lack of in-person networking for Chamber members, the Arcadia Chamber implemented virtual speed networking. Guests were divided into breakout rooms with a chance to promote themselves and their businesses, with a time limit, then breakout rooms would switch quickly to another room with a new networking partner so everyone got a chance to interact and introduce their business. This has been a popular event, with an average of 20 virtual guests. Speed Networking will continue once a quarter through 2021 and will continue to be held virtually. Virtual Job Fairs – Held Quarterly The Arcadia Chamber began hosting virtual Job Fairs during COVID-19, and will continue to do so quarterly to assist in finding people jobs in their local community. Members and non-members alike were encouraged to present job openings, and job seekers could attend, ask questions, and find out how to apply for positions. Job presenters included local businesses such as Giggle Fiber, Century Rooter, SoCal Gas, Royal Oaks, Weaver Insurance, and more. Job Fairs were recorded and posted to social media for those who were unable to attend, with job and contact info posted on the Chamber’s job board. Certificates of Origin Another source of revenue for the Chamber are Certificates of Origin. Due to COVID-19 restrictions, certificates are done currently by appointment only. Import/export businesses have been very busy during the last few months, so many members have been utilizing this service, sometimes on a weekly basis. Due to the closure of other Chambers, multiple non-members have contacted the Arcadia Chamber for certificates of origin. Taste of Arcadia Taste of Arcadia was held virtually over a week’s timespan in 2020 due to COVID-19 and will do so again in 2021 as Dine Arcadia, a two-week celebration of restaurants in Arcadia and throughout the San Gabriel Valley. Guests will be able to purchase tickets to multiple in-person events, with special menus from various Chamber member restaurants, breweries and more. Sponsorship opportunities will once again be available, with levels affordable for businesses of all sizes. Continuing Community Improvement To continue the relationship between the City, the Chamber and the overall community, Chamber CEO Karen Mac Nair continues to collaborate with Tim Schwehr, the City of Arcadia’s Economic Development Analyst. The Chamber’s LED signs provide information for drivers, highlighting such things as water conservation, city events and spotlighting City information and Chamber sponsors. CEO Karen Mac Nair has also assisted the Arcadia Improvement Association Downtown Board and attended VACE meetings online. The Chamber also partnered with PPE Unite in April 2021 to host a free PPE event. Held in the parking lot at Santa Anita Park, PPE Unite and the Chamber helped distribute masks, face shields and hand sanitizer to over 900 businesses, handing out 1.5 million individual pieces of PPE, many of which were donated by the Arcadia community. Chamber president Jennifer Stone, along with Chamber board members volunteered to assist. Mayor Pro- Tem Paul Cheng and City Council member April Verlato both stopped by to volunteer loading cars, along with Connie Liao from the Arcadia Chinese Association. Atlas The Arcadia Chamber continues to update its database system to Atlas and build on this multi- use platform. Members can access their directory page via a password to make changes, pay their bill, and make other updates, including RSVPing for events and buying tickets. Other aspects of Weblink include billing, invoicing, and updating the events calendar on the Chamber website. Looking Ahead – 2021 and beyond - Upcoming Chamber Events and Announcements The Arcadia Chamber is hoping to return to live events in July, depending on state and county regulations. COVID-19-safe events will include a hybrid model of Rise & Shine, which will include both live and online attendees, Networking at Noon (formerly Love Lunch), mixers and more. The Chamber hopes to return to familiar venues like Embassy Suites, but also plans on visiting new venues, such as the Le Meridien Hotel for Rise & Shine. Stay tuned for announcements! January kicked off the Arcadia Chamber’s 100 Year Anniversary and we proudly installed the 100th Board of Directors at our January Installation Event, with new Board president Naomi Briones being sworn in. Naomi unfortunately had to step down as president, and Jennifer Stone of Imprintability moved up in her place. Jennifer has been spearheading new projects and was key in getting the event with PPE Unite scheduled. The Chamber has also presented its new 100 Years Logo for use during the 2021 year. New membership plaques will soon be revealed to celebrate our anniversary. Updates also were applied to the Arcadia Chamber’s app, including weather, calendar of community events, Shop & Dine, and directory updates. Events Social Media Networking Breakfast - in-person pre COVID Facebook Average Monthly Attendance 85 Likes as of 5/09/17 1,330 Highest Monthly Attendance 96 Likes as of 12/15/17 1,526 Average Amount Received 20.65$ Likes as of 5/18/2018 1,624 Highest Monthly Revenue 1,832.00$ Likes as of 5/29/19 1,909 Number of Events 6 Likes as of 12/27/2019 2,301 Likes as of 6/8/2020 2,553 Networking Breakfast - virtual Likes as of 12/28/2020 2,157 Number of Events 5 Likes as of 5/14/2021 2,187 Average Monthly Attendance 25 Instagram Mixers - in-person pre COVID Followers as of 5/09/17 251 Average Attendance 35 Followers as 12/15/17 442 Highest Monthly Attendance 150 Followers as 5/18/2018 647 Number of Events 6 Followers as of 5/29/19 1,065 Followers as of 12/27/2019 1,221 Mixers - virtual Followers as of 6/8/2020 1,446 Average Attendance 25 Followers as of 12/28/2020 1550 Highest Monthly Attendance 100 Followers as of 5/14/2021 1,638 Number of Events 4 Twitter Love Lunch - in-person pre COVID Followers as of 5/09/17 909 Average Attendance 30 Followers as of 12/15/17 1,027 Highest Monthly Attendance 65 Followers as of 5/18/2018 1,085 Number of Events - Followers as of 5/29/2019 1,146 Followers as of 12/27/2019 1,176 Chambering 101 - in-person pre-COVID Followers as of 6/08/2020 1,230 Average Attendance 25 Followers as of 12/28/2020 1263 Number of Events 6 Followers as of 5/14/2021 1,269 Chambering 101 - virtual Constant Contact Average Attendance 5 Subscribers in Database as of 5/09/17 2,860 Number of Events 6 Subscribers in Database as of 12/15/17 3,477 Subscribers in Database as of 5/18/2018 3,546 Ribbon Cuttings - in-person pre-COVID Subscribers in Database as of 5/29/2019 5,785 Number of Events 10 Subscribers in Database as of 12/27/2019 6,789 Subscribers in Database as of 6/8/2020 6,908 Ribbon Cuttings - virtual Subscribers in Database as of 12/28/2020 6,811 Number of Events 6 Subscribers in Database as of 5/14/2021 7,421 Community Connection - in-person pre-COVID LinkedIn Average Attendance 25 Followers as of 6/8/2020 34 Highest Monthly Attendance 65 Followers as of 5/14/2021 60 Number of Events 6 Community Connection - virtual Member Count as of May 2021 Average Attendance 25 Number of Events 6 Classic 349 Classic Monthly 24 Boardroom Rentals - pre-COVID Signature 2 One-Time Rentals 16 Premium 3 Monthly Recurring Rentals 9 Connector 1 Total Revenue - July through November 2,385.00$ Connector Monthly 1 Supporter Taste of Arcadia 2020 - Virtual Leader 1 Beer / Wine Tickets 73 Visionary 2 Beer Events 2 Total 383 Tequila Events 1 Wine Events 5 Retention Member Percentage Business Showcase Participants 27 As of April 2021 65.09% Sponsors 23 New Members Taste of Arcadia Profit 10,448.36$ Joined from 07.01.20 through 04.30.21 Taste of Arcadia Revenue 21,430.92$ Classic 21 Taste of Arcadia Expenses 10,982.56$ Classic - Monthly 2 Signature 1 Premium 1 $100 for 100 days 6 Total 31 STATS - January 2021 through May 2021 Arcadia Chamber of Commerce Statement of Financial Position As of April 30, 2021 Accrual Basis Friday, April 30, 2021 09:22 AM GMT-07:00 1/2 TOTAL AS OF APR 30, 2021 AS OF APR 30, 2020 (PY)CHANGE % CHANGE ASSETS Current Assets Bank Accounts 1-1000 Citizens Checking 9771 72,180.61 26,687.35 45,493.26 170.47 % 1-1010 Cash on Hand 1.77 1.77 0.00 0.00 % 1-1020 Reserves - FCU - 2900 78,841.44 13,720.37 65,121.07 474.63 % 1-1030 Taste Savings Account-CBB-0655 686.45 20,225.54 -19,539.09 -96.61 % Total Bank Accounts $151,710.27 $60,635.03 $91,075.24 150.20 % Accounts Receivable 1-1200 Accounts Receivable 27,880.32 44,507.00 -16,626.68 -37.36 % Total Accounts Receivable $27,880.32 $44,507.00 $ -16,626.68 -37.36 % Other Current Assets 1-1400 Prepaid Expenses 7,821.32 7,249.60 571.72 7.89 % 1-1420 Prepaid TofA Expenses 249.99 383.72 -133.73 -34.85 % Total 1-1400 Prepaid Expenses 8,071.31 7,633.32 437.99 5.74 % Total Other Current Assets $8,071.31 $7,633.32 $437.99 5.74 % Total Current Assets $187,661.90 $112,775.35 $74,886.55 66.40 % Fixed Assets 1-1910 Furniture & Fixtures 4,964.00 4,964.00 0.00 0.00 % 1-1920 Equipment 6,638.00 6,638.00 0.00 0.00 % 1-1930 Computer 5,165.00 5,165.00 0.00 0.00 % 1-1940 Accumulated Deprec.-16,767.00 -16,767.00 0.00 0.00 % Total Fixed Assets $0.00 $0.00 $0.00 0.00% TOTAL ASSETS $187,661.90 $112,775.35 $74,886.55 66.40 % Attachment No. 2 Arcadia Chamber of Commerce Statement of Financial Position As of April 30, 2021 Accrual Basis Friday, April 30, 2021 09:22 AM GMT-07:00 2/2 TOTAL AS OF APR 30, 2021 AS OF APR 30, 2020 (PY)CHANGE % CHANGE LIABILITIES AND EQUITY Liabilities Current Liabilities Accounts Payable 2-2000 Accounts Payable 153.02 889.88 -736.86 -82.80 % Total Accounts Payable $153.02 $889.88 $ -736.86 -82.80 % Other Current Liabilities 2-2100 Prepaid Revenue 31,908.81 67,189.88 -35,281.07 -52.51 % 2-2110 Prepaid TofA Revenue -9.56 210.00 -219.56 -104.55 % 2-2120 Prepaid Installation Revenue 45.01 925.00 -879.99 -95.13 % 2-2160 Prepaid All Access Pass Income 25.00 2,787.50 -2,762.50 -99.10 % 2-2170 Prepaid Boardroom Rental 980.00 1,260.00 -280.00 -22.22 % 2-2190 Prepaid Member Dues Revenue 10,815.01 10,815.01 Total 2-2100 Prepaid Revenue 43,764.27 72,372.38 -28,608.11 -39.53 % 2-2400 Retirement Fund Payable 1,400.00 350.00 1,050.00 300.00 % 2-2500 Arcadia Strong Grant Funds 2,481.76 2,481.76 2-2600 Access Pass Liability 5,202.85 5,202.85 0.00 0.00 % Total Other Current Liabilities $52,848.88 $77,925.23 $ -25,076.35 -32.18 % Total Current Liabilities $53,001.90 $78,815.11 $ -25,813.21 -32.75 % Long-Term Liabilities 2-2700 SBA Loan 25,000.00 25,000.00 2-2800 PPP Loan - Citizen's Bank 26,227.00 26,227.00 Total Long-Term Liabilities $51,227.00 $0.00 $51,227.00 0.00% Total Liabilities $104,228.90 $78,815.11 $25,413.79 32.24 % Equity 3-3110 Retained Earnings 42,052.05 40,360.01 1,692.04 4.19 % Net Revenue 41,380.95 -6,399.77 47,780.72 746.60 % Total Equity $83,433.00 $33,960.24 $49,472.76 145.68 % TOTAL LIABILITIES AND EQUITY $187,661.90 $112,775.35 $74,886.55 66.40 % Arcadia Chamber of Commerce Budget vs. Actuals: 20-21 Budget - FY21 P&L July 2020 - April 2021 Accrual Basis Friday, April 30, 2021 09:32 AM GMT-07:00 1/5 TOTAL ACTUAL BUDGET OVER BUDGET % OF BUDGET Revenue 4-1000 Member Dues 4-1100 Renewing Members 4-1110 Classic Membership 89,019.50 107,800.00 -18,780.50 82.58 % 4-1120 Classic Monthly 6,017.34 6,816.70 -799.36 88.27 % 4-1130 Signature Membership 465.02 103.36 361.66 449.90 % 4-1140 Premium Membership 926.25 546.25 380.00 169.57 % 4-1150 Connector Membership 387.50 1,275.02 -887.52 30.39 % 4-1160 Connector Monthly 552.70 552.70 4-1170 Supporter Membership 933.31 933.31 0.00 100.00 % 4-1180 Leader Membership 2,708.33 1,580.01 1,128.32 171.41 % 4-1200 Visionary Membership 16,709.96 7,200.00 9,509.96 232.08 % 4-1250 Resident Members 1,495.00 1,495.00 Total 4-1100 Renewing Members 119,214.91 126,254.65 -7,039.74 94.42 % 4-1300 New Members 4-1310 Classic Membership 6,865.33 5,640.00 1,225.33 121.73 % 4-1320 New Member Set Up 300.00 300.00 Total 4-1300 New Members 7,165.33 5,640.00 1,525.33 127.04 % Total 4-1000 Member Dues 126,380.24 131,894.65 -5,514.41 95.82 % 4-2000 Sponsorships 4-2040 Business Showcase Sponsor 2,250.00 -2,250.00 Total 4-2000 Sponsorships 2,250.00 -2,250.00 4-3000 Events 4-3100 Monthly Events 4-3110 Rise & Shine 4-3120 Rise & Shine Tickets 2,685.00 7,500.00 -4,815.00 35.80 % 4-3130 Upgraded Membership Portion 1,820.00 1,020.00 800.00 178.43 % 4-3140 All Access Pass Portion 812.50 812.50 4-3150 Rise & Shine Sponsor 7,083.35 8,333.34 -1,249.99 85.00 % Total 4-3110 Rise & Shine 12,400.85 16,853.34 -4,452.49 73.58 % 4-3160 Learning Lab 4-3161 Learning Lab Ticket 250.00 4,885.00 -4,635.00 5.12 % 4-3162 Learning Lab Booth 600.00 -600.00 4-3163 Learning Lab Sponsor 100.00 100.00 Total 4-3160 Learning Lab 350.00 5,485.00 -5,135.00 6.38 % 4-3170 Connect & Prosper 4-3171 Connect & Prosper Tickets 1,500.00 -1,500.00 4-3172 Connect & Prosper Sponsorship 6,166.68 7,000.08 -833.40 88.09 % Total 4-3170 Connect & Prosper 6,166.68 8,500.08 -2,333.40 72.55 % 4-3180 Speed Networking 4-3181 Speed Networking Tickets 380.00 380.00 Arcadia Chamber of Commerce Budget vs. Actuals: 20-21 Budget - FY21 P&L July 2020 - April 2021 Accrual Basis Friday, April 30, 2021 09:32 AM GMT-07:00 2/5 TOTAL ACTUAL BUDGET OVER BUDGET % OF BUDGET 4-3182 Speed Networking Sponsor 400.00 400.00 Total 4-3180 Speed Networking 780.00 780.00 Total 4-3100 Monthly Events 19,697.53 30,838.42 -11,140.89 63.87 % 4-3200 Annual Events 4-3220 Installation Dinner 4-3221 Installation Dinner Tickets 2,568.71 2,568.71 4-3222 All Access Portion 693.75 693.75 4-3225 Installation Dinner Sponsor 7,250.00 7,250.00 4-3226 Upgraded Membership Portion 2,193.40 2,193.40 Total 4-3220 Installation Dinner 12,705.86 12,705.86 4-3230 Taste of Arcadia 661.88 661.88 4-3231 Taste of Arcadia In Person Tickets 55.00 55.00 4-3232 Taste of Arcadia Online Tickets 7,059.00 7,059.00 4-3233 All Access Portion 975.00 975.00 4-3235 Taste of Arcadia Business Showcase Spaces 450.00 450.00 4-3238 Taste of Arcadia Sponsors 10,150.00 10,150.00 4-3242 Upgraded Membership Portion 2,080.04 2,080.04 Total 4-3230 Taste of Arcadia 21,430.92 21,430.92 Total 4-3200 Annual Events 34,136.78 34,136.78 Total 4-3000 Events 53,834.31 30,838.42 22,995.89 174.57 % 4-4000 City Payments 69,525.00 67,435.00 2,090.00 103.10 % 4-5000 Other Income 4-5015 The Mix - Prospective Member 440.00 440.00 4-5020 Boardroom Rental 1,400.00 -1,400.00 4-5030 Certificate of Origin 1,250.00 500.00 750.00 250.00 % 4-5040 Interest Income 128.58 128.58 4-5050 Website Advertising 350.00 350.00 4-5060 App Advertising Income 1,026.00 1,026.00 4-5070 Billboard Revenue 1,050.00 1,050.00 4-5080 Other Income 15,000.00 15,000.00 Total 4-5000 Other Income 19,244.58 1,900.00 17,344.58 1,012.87 % Total Revenue $268,984.13 $234,318.07 $34,666.06 114.79 % Cost of Goods Sold 5-0000 Other Costs of Services - COS 5-1000 Costs of Member Dues 5-1100 Renewing Member 5-1110 Bank Charge Costs 2,899.74 1,500.00 1,399.74 193.32 % Total 5-1100 Renewing Member 2,899.74 1,500.00 1,399.74 193.32 % Total 5-1000 Costs of Member Dues 2,899.74 1,500.00 1,399.74 193.32 % 5-3000 Costs of Events 5-3100 Monthly Events Arcadia Chamber of Commerce Budget vs. Actuals: 20-21 Budget - FY21 P&L July 2020 - April 2021 Accrual Basis Friday, April 30, 2021 09:32 AM GMT-07:00 3/5 TOTAL ACTUAL BUDGET OVER BUDGET % OF BUDGET 5-3110 Rise & Shine 5-3113 Bank Charge Costs 125.00 -125.00 5-3114 Location Costs 5,600.00 -5,600.00 5-3115 Entertainment Costs 300.00 -300.00 Total 5-3110 Rise & Shine 6,025.00 -6,025.00 5-3120 The MIX 5-3125 Entertainment Costs 210.00 210.00 Total 5-3120 The MIX 210.00 210.00 5-3130 Learning Lab 5-3131 LL Location Costs 1,500.00 -1,500.00 5-3132 LL Speaker Costs 50.00 450.00 -400.00 11.11 % 5-3133 Learning Lab Advertising 35.00 35.00 Total 5-3130 Learning Lab 85.00 1,950.00 -1,865.00 4.36 % 5-3140 Connect & Prosper 5-3141 CP Location Costs 600.00 -600.00 5-3142 CP Food Costs 1,100.00 -1,100.00 5-3143 CP Supplies Costs 300.00 -300.00 Total 5-3140 Connect & Prosper 2,000.00 -2,000.00 Total 5-3100 Monthly Events 295.00 9,975.00 -9,680.00 2.96 % 5-3200 Annual Events 5-3220 Installation Dinner 5-3222 Meals 1,381.00 1,381.00 5-3223 Supplies 136.15 136.15 5-3228 Gifts Costs 33.08 33.08 5-3229 Awards Costs 603.83 603.83 5-3232 Gross Payroll - Operations 1,184.00 1,184.00 5-3233 ER Taxes - Operations 127.69 127.69 5-3234 Website 2,500.00 2,500.00 5-3235 Wine Tastings 1,746.14 1,746.14 5-3236 Accounting 624.00 624.00 5-3237 Advertising 194.50 194.50 Total 5-3220 Installation Dinner 8,530.39 8,530.39 5-3250 Taste of Arcadia 5-3251 Location Costs 8,758.00 8,758.00 5-3253 Bank Charge Costs 8.74 8.74 5-3264 Volunteer Gift Costs 145.73 145.73 5-3268 Advertising Costs 1,536.97 1,536.97 5-3271 Water Bill Inserts Costs -1,525.00 -1,525.00 5-3273 Staff Labor Costs - Operations 1,184.00 1,184.00 5-3275 Staff Labor Costs - Operations ER Taxes 94.12 94.12 5-3278 Independent Labor Costs - Accounting 780.00 780.00 Arcadia Chamber of Commerce Budget vs. Actuals: 20-21 Budget - FY21 P&L July 2020 - April 2021 Accrual Basis Friday, April 30, 2021 09:32 AM GMT-07:00 4/5 TOTAL ACTUAL BUDGET OVER BUDGET % OF BUDGET Total 5-3250 Taste of Arcadia 10,982.56 10,982.56 Total 5-3200 Annual Events 19,512.95 19,512.95 Total 5-3000 Costs of Events 19,807.95 9,975.00 9,832.95 198.58 % Total 5-0000 Other Costs of Services - COS 22,707.69 11,475.00 11,232.69 197.89 % Total Cost of Goods Sold $22,707.69 $11,475.00 $11,232.69 197.89 % GROSS PROFIT $246,276.44 $222,843.07 $23,433.37 110.52 % Expenditures 6-0000 Expenses 6-1000 Labor Expenses. 6-1100 Gross Wages - Operations 39,695.10 41,440.00 -1,744.90 95.79 % 6-1150 Bonus 2,000.00 2,000.00 Total 6-1100 Gross Wages - Operations 41,695.10 41,440.00 255.10 100.62 % 6-1110 Gross Wages - Sales 11,520.00 -11,520.00 6-1120 Gross Wages - Officers 47,449.71 41,600.00 5,849.71 114.06 % 6-1125 Bonus 2,500.00 2,500.00 Total 6-1120 Gross Wages - Officers 49,949.71 41,600.00 8,349.71 120.07 % 6-1200 ER Retirement Contribution 3,500.00 3,500.00 0.00 100.00 % 6-1300 ER Payroll Tax Expense - Operations 3,711.69 3,170.20 541.49 117.08 % 6-1305 ER Payroll Tax Expense - Sales 881.30 -881.30 6-1315 ER Payroll Tax Expense - Officers 4,467.48 3,182.40 1,285.08 140.38 % 6-1500 Payroll Processing Fee 2,833.05 3,500.00 -666.95 80.94 % 6-1600 Health Insurance 4,000.00 4,000.00 0.00 100.00 % 6-1700 Workers Comp Insurance 1,039.48 1,175.00 -135.52 88.47 % Total 6-1000 Labor Expenses.111,196.51 113,968.90 -2,772.39 97.57 % 6-2000 Independent Contractors 6-2100 Accounting Expense 22,374.00 18,720.00 3,654.00 119.52 % 6-2200 Advertising Expense 120.00 120.00 6-2500 Website Maintenance Expense 765.00 1,100.00 -335.00 69.55 % 6-2600 IT Maintenance Expense 1,500.00 -1,500.00 Total 6-2000 Independent Contractors 23,259.00 21,320.00 1,939.00 109.09 % 6-3000 Overhead Expenses 6-3100 Rent Expense 4,000.00 4,000.00 0.00 100.00 % 6-3200 Utilities Expense 4,142.32 6,536.64 -2,394.32 63.37 % 6-3300 Repairs and Maintenance Expense 1,185.00 2,266.80 -1,081.80 52.28 % 6-3400 Property Taxes Expense 1,087.63 1,379.66 -292.03 78.83 % 6-3500 Janitorial Expense 1,600.00 -1,600.00 6-3600 Insurance Expense 79.00 60.00 19.00 131.67 % 6-3610 Umbrella Policy 2,577.06 2,410.51 166.55 106.91 % 6-3620 Director & Officers 1,489.46 1,664.26 -174.80 89.50 % Total 6-3600 Insurance Expense 4,145.52 4,134.77 10.75 100.26 % Arcadia Chamber of Commerce Budget vs. Actuals: 20-21 Budget - FY21 P&L July 2020 - April 2021 Accrual Basis Friday, April 30, 2021 09:32 AM GMT-07:00 5/5 TOTAL ACTUAL BUDGET OVER BUDGET % OF BUDGET Total 6-3000 Overhead Expenses 14,560.47 19,917.87 -5,357.40 73.10 % 6-4000 Operational Expenses 6-4100 Bad Debts Expense 2,760.00 3,000.00 -240.00 92.00 % 6-4101 Business 30,633.44 45,410.50 -14,777.06 67.46 % Total 6-4100 Bad Debts Expense 33,393.44 48,410.50 -15,017.06 68.98 % 6-4120 Telephone / Internet / Email Expense 3,491.66 3,495.58 -3.92 99.89 % 6-4130 Postage Expense 310.50 275.00 35.50 112.91 % 6-4140 Printing Expense 181.28 4,000.00 -3,818.72 4.53 % 6-4150 Equipment Rental Expense 4,859.13 4,500.00 359.13 107.98 % 6-4160 Equipment Purchase Expense 9,718.62 8,508.20 1,210.42 114.23 % 6-4161 Insurance Charge 172.00 172.00 Total 6-4160 Equipment Purchase Expense 9,890.62 8,508.20 1,382.42 116.25 % 6-4180 Dues and Subscriptions Expense 506.96 681.30 -174.34 74.41 % 6-4190 Office Supplies Expense 658.90 2,784.85 -2,125.95 23.66 % 6-4200 Computer Supplies Expense 10,699.92 4,706.58 5,993.34 227.34 % 6-4210 Meals and Entertainment Expense 1,386.02 -1,386.02 6-4220 Community Event Expense 200.00 -200.00 6-4230 Training & Conference Expense 238.00 500.00 -262.00 47.60 % 6-4240 Advertising / Website Expenses 1,840.10 504.90 1,335.20 364.45 % 6-4260 Business License Expense 19.00 14.00 5.00 135.71 % 6-4270 Miscellaneous Expense 500.00 -500.00 6-4280 Income Tax Expense 10.00 10.00 0.00 100.00 % Total 6-4000 Operational Expenses 66,099.51 80,476.93 -14,377.42 82.13 % Total 6-0000 Expenses 215,115.49 235,683.70 -20,568.21 91.27 % Total Expenditures $215,115.49 $235,683.70 $ -20,568.21 91.27 % NET OPERATING REVENUE $31,160.95 $ -12,840.63 $44,001.58 -242.67 % Other Revenue 7-1000 Visionary Fund Income.9,870.00 10,530.00 -660.00 93.73 % Total Other Revenue $9,870.00 $10,530.00 $ -660.00 93.73 % NET OTHER REVENUE $9,870.00 $10,530.00 $ -660.00 93.73 % NET REVENUE $41,030.95 $ -2,310.63 $43,341.58 -1,775.75 % AGREEMENT FOR SERVICES BY AND BETWEEN THE CITY OF ARCADIA AND ARCADIA CHAMBER OF COMMERCE FOR FISCAL YEAR 2021-22 This Agreement for Services ("Agreement") is entered into this ______ day of June, 2021 by and between the Arcadia Chamber of Commerce ("Chamber"), a not-for-profit organization, and the City of Arcadia ("City"), a municipal corporation and charter city. RECITALS A.The City and the Chamber have long cooperated concerning issues and projects of mutual interest to the Arcadia civic and business community. B.The Chamber has in the past provided, and desires and intends to provide in the City's fiscal year ("fiscal year") 2021-2022, various services to the City, as described hereinafter. C.For many years, the City has, pursuant to a certain lease entered into by the City and the Chamber (the "Lease"), provided to the Chamber at a below market lease rate the full use of a certain City-owned building at 388 West Huntington Drive, Arcadia ("Leased Premises"), in support and recognition of the Chamber's ongoing services to the City, and the Lease extends through December 2 , 2021. D.The City desires and intends to make payment to the Chamber in the amount of $84,848 for certain business and economic development, marketing, civic promotion, and similar services to be provided by the Chamber to the City during Fiscal Year 2021-2022, as set forth in Exhibit "A" attached hereto (the "Services"). E.The Chamber desires and intends to provide the Services to the City in consideration for the City's payments and appropriation of funds as described herein. Attachment No. 3 AGREEMENT Now, therefore, the City and the Chamber do hereby agree that the foregoing Recitals are true and correct and are incorporated into this Agreement, and made a part thereof as if fully set forth herein, and further agree as follows: A. Responsibilities of the Chamber 1. The Chamber is and shall serve as an independent organization entirely separate from the City, and shall operate under its own bylaws as a membership organization serving the interests of business in the greater Arcadia area. For purposes of this Agreement, the Chamber is and in all respects shall be deemed to be an independent contractor. 2. The Chamber shall provide to the City during Fiscal Year 2021-2022 the Services set forth in Exhibit "A" attached hereto and incorporated herein by reference. 3. The Chamber shall submit to the City a written progress report in December of 2021, and again in May of 2022 describing in reasonable detail the Chamber's performance and provision of the Services under this Agreement for the period July 1, 2021 through the date of said reports. B. Responsibilities of the City 1. In consideration of the provision of the Services by the Chamber to the City during Fiscal Year 2021-2022, the City shall make (1) payment to the Chamber of the sum of eighty-four thousand eight-hundred forty-eight dollars ($84,848), payable in equal quarterly installments, the first of which is due on or before July 1, 2021 (the "Payment for Services") and each subsequent payment due on or before the first date of the quarterly month. C. Review and Inspection of Chamber Records 1. On or before September 30, 2021, the Chamber shall provide to the City a complete and accurate financial statement of the Chamber for Fiscal Year 2020-2021 (i.e., ending June 30, 2021). 2. The City and its representatives shall have the right to review and/or audit the records of the Chamber to verify that the Chamber is providing the Services and making reasonable and appropriate expenditures from the Payment for Services in furtherance of providing the Services. For this purpose, the Chamber shall make available to the City and its representatives all records of the Chamber to allow the accomplishment of review and audit during normal business hours of the City, upon reasonable demand by the City. D. Amendment 1. This Agreement may be amended by mutual written consent of the parties. E. Termination 1. This Agreement shall be deemed to commence on July 1, 2021 and shall extend through June 30, 2022 (the "Term"). This Agreement may be terminated earlier by either party giving the other party written notice of termination; provided that such notice of termination shall be given at least 180 days prior to the effective date of termination and shall be transmitted by email, facsimile, U.S. mail, or personal delivery to the person or persons occupying the indicated position(s) of the other party signing this Agreement. The rights, duties, and responsibilities of the City and the Chamber shall continue for the period between the Notice of Termination and the effective date of termination. Any portion of the Payment for Services due and owing to the Chamber following such notice of termination shall be prorated to cover only the period up to the effective date of termination, and any portion of the Payment for Services already made to the Chamber for the remainder of the period following the effective date of termination shall be prorated and promptly refunded to the City by the Chamber to cover the period following the effective date of termination. Notwithstanding any provision of this Agreement to the contrary, Section C of this Agreement entitled, "Review and Inspection of Chamber Records" shall survive the Term and any termination of this Agreement. F. California Law 1. This Agreement shall be governed by the laws of the State of California. [SIGNATURES ON NEXT PAGE] In witness whereof, the Parties have executed this Agreement as of the date first set forth herein above. CHAMBER: CITY: ___________________________ ______________________________ President Dominic Lazzaretto Arcadia Chamber of Commerce City Manager __________________________ APPROVED AS TO FORM: Chief Executive Officer Arcadia Chamber of Commerce _______________________________ City Attorney ATTEST: _______________________________ City Clerk EXHIBIT "A" SERVICES PROVIDED BY ARCADIA THE CHAMBER OF COMMERCE TO THE CITY OF ARCADIA Fiscal Year 2021-2022 The Chamber shall provide the following services to the City: I. Public Relations A. Maintain regular office hours with qualified personnel. B. Provide accurate and timely information and market the City and business areas to hundreds of residents and business people who walk-in, phone, write, e-mail, or fax the Chamber each month. C. Prepare and maintain the monthly community calendar of civic group events. D. Provide information on Arcadia to realtors and commercial brokers to assist with business recruitment, business retention, and new commercial development. E. Prepare and make available a civic directory which lists all civic, cultural, social, educational, and business groups, addresses, meeting dates, etc. F. Through the Board and Committee structure (e.g., Ambassador Meetings, Chamber Board Meetings), and Chamber functions (e.g., Business Mixers, Networking Breakfasts, Community & Connection Meetings, Citizen of the Year, State of the City), and other various legislative gatherings and forums, bring civic leaders and City/Agency staff together with business people and citizens every month. The format of these events shall be adjusted, as needed, in response to the ongoing COVID-19 public health emergency. G. Maintain social media network to promote Chamber, City, and business activities and news, including Chamber web site with calendar, Facebook, Twitter, and any new effective technologies. II. Business Development A. Organize and host business expos and virtual job fairs to market Chamber business member products and services to each other and to the community. The City will be provided free and prominent space at these events. B. Prepare and print (approximately every third year) a City Map, including economic and civic information on Arcadia; provide as many copies to the city and Fire & Police Departments as needed. C. Prepare and print the "Business Directory"; provide copy to all Arcadia businesses, and to residents; provide as many copies to the City as needed. D. Conduct special community and business forums, e.g., Trash/Recycling pick- up events, or assist City to inform the community of meetings, e.g., community workshops on large development projects, proposed city measures, initiatives and propositions, transportation concerns, including Gold Line/Metro, etc. E. Assist the City during emergencies, by providing a liaison at Emergency Operations Center; coordinate with the City EOC & Red Cross and Emergency Centers throughout the City in the event of earthquake or disaster; working with Chamber Emergency Business Preparedness plan for emergencies. F. Provide ambassadors to existing and new businesses throughout the year to monitor concerns, assist in resolving problems with the Chamber or the City, meet other Arcadia businesses (e.g., monthly networking I orientation I breakfasts). G. Work actively on business recruitment, expansion and retention efforts throughout the City. H. Organize and publicize seminars and training sessions for merchants and business members under SBA, SCORE, SGVEP, Foothill Workforce Investment Board, Women at Work, and other governmental and educational programs. I. Continue to work with Downtown Arcadia Improvement Association on the downtown community benefits district, district marketing efforts, and events. J. As needed or requested by the City, conduct membership survey on general business topics, e.g., parking, ride-share, recycling, signage, etc. to inform the City of business concerns K. Work with other business areas on Live Oak Avenue, Duarte Road, Baldwin Avenue, Foothill Boulevard, and other sectors to initiate regular events and marketing. L. Continue to develop new media marketing opportunities for business members through the Chamber. Ill. Government/Legislative A. Through the monthly Community Connection meetings, provide business information to Chamber members and serve as a forum for City, County, State and Federal interrelationships and dialogue. B. Review and recommend proposed business legislation and concerns to City. C. Organize and hold the annual “State of the City” event each year. The format of this event shall be adjusted, as needed, in response to the COVID-19 public health emergency.