HomeMy WebLinkAboutLB Agenda: 10/21/2021CITY OF ARCADIA
Any writings or documents provided to a majority of the Library Board regarding any item on this agenda will be made available for
public inspection at the Reference Desk of the Arcadia Public Library located at 20 W. Duarte Road, Arcadia, California, during normal
business hours.
Arcadia Public Library Board of Trustees
Regular Meeting Agenda
Thursday, October 21, 2021 4:30 p.m.
Location: Library Conference Room, 20 W. Duarte Road, Arcadia
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accommodation in order to participate in a meeting, including auxiliary aids or services, may request such modification
or accommodation from the City Clerk at (626) 821-5573. Notification 48 hours prior to the meeting will enable the City
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根据《美国残障人法案》，需要调整或提供便利设施才能参加会议的残障人士（包括辅助器材或服务）可与市书记官办
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Pursuant to the City of Arcadia’s Language Access Services Policy, limited-English proficient speakers who require
translation services in order to participate in a meeting may request the use of a volunteer or professional translator by
contacting the City Clerk’s Office at (626) 574-5455 at least 72 hours prior to the meeting.
根据阿凯迪亚市的语言便利服务政策，英语能力有限并需要翻译服务才能参加会议的人可与市书记官办公室联系（电话
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CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL:
Miriam Carter, Chair
Elizabeth Renfrew, Chair Pro-Tempore
Alice Wang, Trustee
Barbara Delphey, Trustee
Carlton Seaver, Trustee
PUBLIC COMMENTS
Any individual wishing to speak before the Library Board is limited to five (5) minutes per person,
unless waived by the Library Board. Under the Brown Act, the Library Board is prohibited from
discussing or taking action on any item not listed on the posted agenda. The matter may
automatically be referred to staff for appropriate response or action or may be placed on the agenda
of a future meeting.
REPORTS FROM LIBRARY TRUSTEES / LIAISONS
Announcements / Statements / Future Agenda Items
REPORTS FROM THE DIRECTOR
Announcements / Statements / Future Agenda Item
a. Director’s Update
b. Financial Report: September 2021
c. Monthly Statistical Reports: September 2021
d. Monthly Report Narrative: September 2021
e. Staff Reports:
Accept Donation of $2,000 for a Memorial Bench
Staff Report to abolish list 21-06
f. Staff Update
g. Policy Manual Update
Policy Manual Updates/revisions from Library Board Meeting of 9/2021
Staff Report on Revision to the Internet Services Policy
Informational Report on Fines and Renewals
h. Correspondence:
Letter to ban Arrogant Hollywood
i. Gilb Museum of Arcadia Heritage
j. Featured Historical Photo: Gilb Museum Celebrates 20 Years
k. Calendar of activities for Children Services: November 2021
l. Calendar of activities for Adult and Teen Services: October 2021
m. Flyers/articles/attachments
Library Annual Report for FY 2020-2021
Value of Libraries article
Ebsco LearningExpress
LinkedIn Learning
Skill Share
Digital Magazines & Newspapers
Bookish Book Discussion 2022
Learning Lab – Fall 2021
Adult Recess Oct-Dec 2021
Account Services Bookmark
n. Library Board Photo
CONSENT CALENDAR
All matters listed under the Consent Calendar are considered to be routine and can be acted on by
one roll call vote. There will be no separate discussion of these items unless members of the Library
Board, staff, or public request that a specific item be removed from the Consent Calendar for
separate discussion and action.
a. Approve the Regular Meeting Minutes of September 16, 2021
Recommended action: Approve
ADJOURNMENT
The Library Board will adjourn this meeting to November 18, 2021 at 4:30 p.m. in the Conference
Room of the Library, 20 W. Duarte Road, Arcadia.
September Fiscal Year to Date September September Average
2021 2021-22 2020-21 2020 2019 2019-21
ACCOUNT SERVICES
Gate count 21,790 51,097 0 0 33,770 18,520
Circulation 44,434 124,442 54,515 18,293 67,543 43,423
Adult 7,479 21,417 7,581 2,459 10,911 6,950
Teen 1,402 4,695 1,490 441 1,787 1,210
Juvenile 21,778 62,888 18,798 6,566 31,645 19,996
Digital Collection 4,218 13,504 21,801 6,958 5,765 5,647
In-House Use check-ins 9,557 21,938 4,845 1,869 17,435 9,620
Express Check 13,932 39,656 216 91 18,757 10,927
Registrations 297 922 488 166 349 271
Overdues 74 191 108 50 176 100
Reserves 1,956 6,853 18,866 7,998 1,328 3,761
TECHNICAL SERVICES
Materials cataloged 934 2,385 2,876 1,123 927 995
Materials discarded 930 3,749 5,318 2,079 1,162 1,390
Interlibrary loan (ILL) 25 83 0 0 36 20
Bindery 21 45 69 18 0 13
Serials Processed 435 1,324 1,210 410 491 445
ADULT SERVICES
Reference questions 2,505 6,695 3,965 1,485 2,757 2,249
Total Reference 1,285 3,540 2,389 981 1,323 1,196
Total Other 1,220 3,155 1,576 504 1,434 1,053
Adult Programs (virtual) 4 12 9 3 13 7
Views 226 535 533 162 282 223
Teen Programs (virtual)1343105
Views 152 398 163 136 679 322
24/7 Reference email 90 161 272 63 408 187
CHILDREN'S SERVICES
Reference questions 1,689 3,975 837 431 1,949 1,356
Total Reference 1,252 2,947 496 351 1,306 970
Total Other 437 1,028 253 80 643 387
Special programs (virtual)6 18 22 1 6 4
Views 117 326 203 31 218 122
Storytime/Class Visits/Scouts 2 13 13 4 12 6
Views 38 309 159 30 532 200
STATISTICS
Volunteer Hours 334 813 152 53 567 318
Website Visits 8,358 31,686 21,669 10,955 7,044 8,786
Other Service Point questions 1,329 3,159 3,296 1,011 1,582 1,307
REVENUES
Fines & Fees 17,478.75$ 20,306.65$ 2,941.42$ 884.47$ 3,238.24$ 7,200.49$
Auditorium -$ -$ -$ -$ 950.00$ 316.67$
Lost books 350.46$ 991.65$ 244.69$ 107.88$ 945.08$ 467.81$
ECC Registrations -$ 260.00$
Gifts & grants 20.00$ 2,075.89$ 15,231.18$ 15,186.18$ 200.00$ 5,135.39$
Passport Services 5,060.00$ 13,686.75$ -$ -$ 5,330.00$ 3,463.33$
Total 22,909.21$ 37,060.94$ 18,417.29$ 16,178.53$ 10,923.32$ 16,583.69$
Development
Administration
Arcadia Public Library
Monthly Statistical Report
Fiscal Year 2021-22
Information & Materials
Management
Program & Collection
Note: Regular hours resumed Aug 16.
1
ARCADIA PUBLIC LIBRARY
MONTHLY REPORT – SEPTEMBER 2021
Highlights: This month, staff researched best practices for public libraries for privacy, internet
filtering, latchkey children, and circulation policies as related to overdue items. The City’s new no
camping ordinance is now in effect and includes no camping at both the Library and Museum.
Staff has reviewed this ordinance. Staff also attended city and community meetings including the
Friends of the Museum, Friends of the Library, Arcadia Historical Society, and a citywide new
employee After Dark event. Staff continued to work with the Arcadia Historical Society and the
City Manager’s office for the upcoming unveiling of
the Anita Baldwin statue and the placement of the
new Arcadia History Lives Here sign, featuring Anita
Baldwin. Staff continues to monitor Los Angeles
County Public Health and California COVID-19
information as it relates to the public and the
workplace. September was National Library Card
Sign-Up Month. Customers were offered the chance
to replace their lost cards for free and the public was
urged to sign up for a “power card.”
Adult and Teen Services celebrated Library Card Sign-up Month with a bingo challenge. Patrons
were challenged to complete a bingo card filled with library activities to enter a drawing for a $25
In-N-Out gift card. Ashley Hooks won the teen challenge and Kimsun Wong won the adult
challenge. Children’s Services distributed paper heart cut-outs which encouraged kids to share
what they loved about their Arcadia Public Library Card. One child wrote, “Love my Library Card
because reading is a cup of brilliant water that you drink.” Another person wrote, “I like my library
card because it helps me read and that’s how I get smart.” Over 100 children submitted hearts
and received small gifts for their efforts. Bingo Cards with library-related activities were also
distributed and 25 cards were completed. Account Services replaced 163 library cards for free
and issued 297 new cards this month.
September Activity
Visitors: 21,790
Holds Processed: 1,956
Physical Items Checked Out: 32,011
eBooks/Audiobooks/Magazines Downloaded: 3,652
Virtual Programs/Attendance: 14/533
Passports Issued: 127
2
Adult Programs, Classes, Technology Literacy, and Events: In response to community
preferences, the hybrid version of Bookish continued in September. The Last Watchman of Old
Cairo, by Michael David Lukas was discussed. A two-part Learning Lab reviewed Crello, an online
graphics resource, basics as well as using its animation and music functions. A microlesson was
also shared on social media. There were 100 views of this program. The online edition of the
International Film Program aired in mid-September. Patrons were encouraged to watch The
Women’s Balcony on Kanopy, and then enjoy the thought-provoking questions created by staff.
History Room staff received an interesting question: A patron asked when Duarte Road changed
its name to Main Road, then back to Duarte Rd. After conducting a search of many decades of
maps, staff discovered that it was named Duarte Road from the 1890s to c. 1934. It became Main
Street c. 1934 through c. 1937. Then, c. Nov 1937 it reverted to Duarte Road and has been Duarte
Road since. Staff was also asked to investigate the address and phone number of an old business
in Arcadia called Ortho-Care, which was found in the 1988 city directory. The patron responded:
“Thank you very much for completing this research for me. The information is exactly what I
needed….Your actions are most appreciated.”
Teen Programing: Staff collaborated with the Wellness Center and Arcadia High School Library
to create and host a new program called “Book Balance”. This program hopes to help teens tackle
mental health and wellness topics through literature. Eleven students met to discuss, The Poetry
Remedy, by William Sieghart. Make-it or Bake-it aired on September 23. Students learned how
to create Oreo truffles: the online activity attracted 141 views.
Children’s Programming and Services: Children’s Services staff hosted a Homeschool
Exchange meeting and presented information about how to apply for a library card, highlighted
the benefits and uses of a card, and discussed features available through accessing online
accounts. The six attendees also had the opportunity to ask questions about Library accounts
and offer suggestions for services to support home learning. To celebrate the Moon Festival, 180
Mid-Autumn StoryCraft kits were distributed to families. The packets contained supplies to make
two crafts and a pre-recorded themed read aloud was also made available. Three Middle Tuesday
programs were presented to middle school students. During the passive in-person after-school
activities,19 lanyard-making kits were distributed, 23 middle schoolers participated in “Bingo
Bonanza”, and six “Color Me Calm” coloring kits were handed out.
Customer Services: Information Services’ team of three Computer Aides and Supervisor
answered more than 254 computer/technical questions from patrons; assisted the public with 805
public computer sessions, 475 print jobs, and the use of the Microfiche station, public copiers,
and the public Wi-Fi network. Account Services staff processed 1,956 holds in September, with
September 7 seeing the highest number of hold requests for a given day with 110 requests.
Collections: PressReader was made available to patrons
through Southern California Library Cooperative (SCLC)
funding. Patrons now have free access to the Los Angeles
Times and other popular newspapers and magazines. This
resource was recommended by SCLC members in
response to patron requests.
3
Cataloging and Acquisitions continues to update and refine the Library’s cataloging: this is routine
work to keep our databases/catalog up-to-date, consistent, and error-free. As part of the “Magic
Date” project, designed to identify items that have not circulated in ten years, staff began working
on the Library’s collection of community cookbooks housed in the Arcadia History Room. Items
were re-catalogued to bring them up to current standards, new labels were created, and a small
shelving unit was ordered to hold some of the small cookbooks. This is quite timely due to the
October Arcadia Eats project and programs. Staff also returned to a project which improves the
cataloging of magazines and continued to update the Kanopy film collection each month. The
most popular item in the Adult collection this month was Cang lang xing, by Zhiyunxiaotiandao.
The most popular title in the Children’s collection again this month was Pokémon Adventures, by
Hidenori Kusaka. For teens, the top title was Naruto, by Masashi Kishimoto.
Facilities and Technology: Information Services reports that they are working with City IT on
upgrading the Library’s network equipment. Additional Wireless Access Points have been added
for better wi-fi coverage. The vendor has been contacted and staff is obtaining the new equipment.
Staff continues to update several of the Library’s web pages with new content. Account Services
and Information Services continue to work on the issues of bounced-back patron notifications and
issues with the online payment system. A purge of expired accounts was implemented at the end
of the month.
Staff and Training: A new Teen Librarian was hired and welcomed to the Library on September
13. Kaitlin Watkins began training and is already an asset to Adult and Teen Services. A new
Library Aide, Francisco Villanueva, started in Account Services at the same time. Children’s staff
took part in a four-week “Children’s Services Fundamentals” professional development course
which provided an overview of reference and homework help services, readers advisory
strategies, program planning, class visit preparation, and community assessment. Library aides
are continuing to work in their rotation teams: Aides are assigned daily tasks that consist of
shelving, shelf-reading, checking in returned items, daily clean up, and special projects as
assigned. Aides in Children Services have had less opportunity for special projects because there
are more materials to shelve in this department. Aides have mentioned that with this new rotation
the department has become more efficient overall and that they are learning a lot more about the
library. Transition Partnership & Workability Program will resume the first week of October.
Community Outreach/Collaboration/Volunteers: Library staff worked with the Friends of the
Arcadia Public Library to host a Chinese Used Book Sale in the Auditorium on Saturday,
September 18, with a follow-up discount sale on Saturday, September 25. The sales were well-
attended, with over $900 raised over the two days. Members of the Friends sorted the many
donations of high-quality books in Chinese, helped set up the auditorium, and staffed the sale and
the cashiering table. Shoppers enjoyed the wide variety of books available, and staff was even
asked when the next sale would be! The Friends’ Book Store enjoyed increased sales on
September 18 as well.
4
Children’s Staff met with Stephanie Perez, an educator with Arcadia Unified School District, to
explore ways in which the Library could contribute to the District’s middle school wellness summit
taking place in 2022. Children’s Services staff attended Hugo Reid Elementary School’s in-person
Back to School Picnic. Staff distributed informational handouts to students and parents and
shared about upcoming events. Staff also attended Holly Avenue Elementary School’s virtual PTA
meeting. In-person class visits resumed with visits from Holly Avenue Elementary School’s
transitional kindergarten class and Arcadia High School’s special education class. The visits were
hosted in the Library’s Cay Mortenson Auditorium which provided a larger venue for visiting
students to spread out while enjoying stories read by Library staff. Children’s Services staff
provided read aloud tips and tricks for nine new Assisteens who will be taking part in this year’s
Virtual Book Buddies program. During the training, staff shared the importance of the program,
provided examples of good and poor read-alouds, and discussed enunciation, voice intonation,
and addressing distractions. Community members were invited to donate to the Library’s 1,000
Paper Crane display in the Jerry Broadwell Children’s Room. To date 156 folded cranes have
been collected. A print and online survey continued to be shared with adult patrons regarding
Adult Recess. The survey results will help guide Adult Recess in 2022. Adult Services staff
attended the Arcadia PTSA meeting and met with Deja Anderson, Wellness Center, and Shannon
Will, District Librarian, to plan the Book Balance program for teens.
Marketing and Publicity: Children’s Services bulletin boards included “Dig Deeper—Dinosaurs,”
Library Card Month, Community Art, and bookmarks from the 2021 Bookmark Contest. Staff
continued the fun, passive program “Identify the Author”. Pictures of authors were run through a
magical mystery machine and patrons were encouraged to identify the author. This program was
well received on social media, with lots of comments and likes.
Social Media engagement continues to increase as all the Library’s platforms attracted more
followers in September.
DATE: October 19, 2021
TO: Honorable Mayor and City Council
FROM: Darlene Bradley, Library & Museum Services Director
SUBJECT: ACCEPT DONATION OF $2,000 FOR A MEMORIAL BENCH IN
MEMORY OF Kuo Chuan Teng
Recommendation: Accept
SUMMARY
The Teng family would like to donate funds to the Arcadia Public Library to purchase a
memorial bench in memory of Kuo Chuan Teng. It is recommended that the City Council
accept this donation.
DISCUSSION
The Library has historically received small monetary gifts to honor or remember a family
member or close friend. The Teng family has asked that their monetary gift go to the
purchase of a memorial bench with a plaque in memory of Kuo Chuan Teng. The bench
will be placed in the walkway near the front entrance of the Library.
The family chose to directly donate this monetary gift through the Library because of the
Library’s special memorial/honorarium gift donation program. This allows the money to
be directly spent, as the family wishes, on a memorial bench, with a special memorial
plaque placed on the bench.
By accepting and approving of this $2,000 donation, this money can be used to purchase
the bench and plaque. This donation helps the Arcadia Public Library and the City of
Arcadia provide a nice outdoor bench for the community of Arcadia beyond the current
capacity of the City’s General Fund. It also provides a nice place for family members and
friends to remember their loved one when they visit the Library.
Accept Donation of $2,000 for a memorial bench at the Arcadia Public Library in
memory of Kuo Chuan Teng
October 19, 2021
Page 2 of 2
All gifts $1,000 or more are subject to approval by the City Council pursuant to City
Charter Section 809(d).
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental
Quality Act (“CEQA”), and it can be seen with certainty that it will have no impact on the
environment. Thus, this matter is exempt under CEQA.
FISCAL IMPACT
The acceptance and approval of the $2,000 donation would be a positive fiscal impact for
the Library and the City. It will provide additional revenue to specifically purchase a new
outdoor bench for the Library.
RECOMMENDATION
It is recommended the City Council accept a donation in the amount of $2,000 to the
Arcadia Public Library to purchase a memorial bench and plaque in memory of Kuo
Chuan Teng.
Approved:
_______________________
Dominic Lazzaretto
City Manager
ABOLISH ELIGIBILITY LIST EXAM 21-06 FOR THE POSITION OF LIBRARY
TECHNICIAN I
MARCH 24, 2021
DATE: October 14, 2021
TO: Members of the Human Resources Commission
FROM: Darlene Bradley, Director Library & Museum Services
SUBJECT: RECOMMENDATION TO ABOLISH ELIGIBILITY LIST EXAM 21-06 FOR
THE POSITION OF LIBRARY TECHNICIAN I
SUMMARY
It is recommended that the Human Resources Commission approve the
recommendation to abolish the current eligibility list for the position of Technician I.
DISCUSSION
The eligibility list for the position of the Technician I was certified by the Human
Resources Division on March 24, 2021 with nine eligible candidates. The position was
opened as a recruitment of Library Technician I for any vacant Technician I position
within the Library.
Two appointments for Library Technician I have been made from the certified list to fill
multiple vacancies of this position at the Library. There are seven remaining candidates
on the current eligibility list of which all have turned down the current part-time positions
as they are seeking or have taken full time positions elsewhere. One candidate has not
returned repeated phone calls.
With no remaining candidates interested in the current two Technician I part-time
positions, staff would like to move forward and reopen a new recruitment for this
position.
According to Rule IV, Section B, of the Personnel Rules and Regulations, the Human
Resources Commission may abolish an eligible list when there are less than three
ABOLISH ELIGIBILITY LIST EXAM 21-06 FOR THE POSITION OF LIBRARY
TECHNICIAN I
MARCH 24, 2021
available names remaining. Because there are no available names remaining, it is in the
best interest of the Department of Library and Museum Services to abolish this current
list and invite new applications to fill these remaining vacant positions.
RECOMMENDATION
Staff recommends that the life of eligibility list Exam 21-06 for the position of Library
Technician I be abolished.
Concur:
_______________________
Dominic Lazzaretto, City Manager
DATE: October 21,2021
TO: Honorable Chairperson and the Library Board of Trustees
FROM: Darlene Bradley, Director of Library and Museum Services
By: Roger Hiles, Library Services Manager
SUBJECT: REVISION TO THE INTERNET SERVICES POLICY
Recommendation: Approve
SUMMARY
From 2017 to 2020, the Library filtered out pornography and malicious software on the Library’s
public computers and public Wi-Fi network using a product known as Cisco Umbrella. Several
changes in filtering practice were made when this product replaced the older filter used previously
that were shared with the Board, although the policy changes were apparently never formally adopted.
In 2020, the filter was eliminated in a cost-saving move, but funding has been restored with the
passage of the City’s FY2021/22 budget. The proposed policy revision will reflect the recent practice
of providing filtered access to all the Library’s public computers as well as the public Wi-Fi network
for pornography and malicious software.
BACKGROUND
For many years, Board policy called for the Library to provide filtered public computers, especially
in the Children’s Room, but also for all other public computers in the building, specifically to filter
out pornography. The policy also called for the Library to provide several designated computers
which had unfiltered access to the Internet for adults, defined as 18 years of age or older, who
requested it, or by minors who had the permission of a parent or guardian. This was in place in
part because of constitutional concerns as well as a belief that pornography filters might
accidentally block access to other online resources, especially health related information. Twenty
years ago, filtering of public computers was not very good as it was based on keywords.
Oftentimes, keywords such as breast, would filter out health-related websites on breast cancer.
The filtering has gotten much better over the years and this is no longer an issue. If for some
reason, something does get blocked, the Library has the option to whitelist a website that shouldn’t
be blocked.
REVISION TO THE INTERNET SERVICES POLICY
October 21, 2021
Page 2 of 4
When the public computers were upgraded from Windows XP in 2017, a new filtering system
called Cisco Umbrella was installed which worked at the network level instead of being installed
on individual computers, so the Wi-Fi access could be filtered as well. In addition, malicious or
destructive websites could also be filtered. Initially, several computers were removed from the
filter group to allow access to pornography to comply with Board policy, but this also exposed
them to malicious sites, and they quickly became infected with malware, making them a threat to
the network as well as to patrons. These computers were reimaged and added back to the filter
group.
This filtering product was installed and used successfully from 2017 through the June of 2020
when the funding request was removed from the Library’s budget submission to save money
during the pandemic. When the funding was restored in the current budget, it was discovered that
the change in policy in 2017 was never formally approval by the Board.
DISCUSSION
The proposed policy revision will reflect the recent practice of providing filtered access to all of the
Library’s public computers as well as the public Wi-Fi network for pornography and malicious
software. This was the first time that Wi-Fi was filtered at the Library. Because the current filter is
designed to filter a network, it is not possible to exclude the Wi-Fi from filtering.
Filtering Pornography
The Federal Children’s Internet Protection Act (CIPA) requires schools or libraries to filter out
pornography on computers accessible to minors, which is a condition for applying to many grants.
State Library statistics show that 60% of California’s public libraries filter their computers and 40%
do not.
Research by the Adult and Teen Services staff shows that unfiltered access is not a requirement of the
Federal Library Depository Program (of which Arcadia is a participant).
When unfiltered computers were provided to the public, they were regularly used to view
pornography by patrons who requested the Library staff assist them in searching for or printing
out pornographic images, raising concerns of possibly creating a hostile work environment for
staff.
Filtering Malicious Software
As mentioned, it has proven impractical to provide internet access to the public through unprotected
computers. The online environment is far more threatening than it was ten or twenty years ago. At
the same time, filtering software has become far better at recognizing real threats and reducing the
number of “false positives”. The Cisco Umbrella software used by the Library, and its open-source
version (OpenDNS), are widely used.
Additional recommendations
The American Library Association’s Intellectual Freedom Manual suggests guidelines for Internet
policies that include providing public notice that a filter is used and providing a procedure for patrons
to appeal a blocked site, formally or informally. Use of a filter for pornographic sites has been
REVISION TO THE INTERNET SERVICES POLICY
October 21, 2021
Page 3 of 4
publicly described in our Library policy manual for many years, and the filter system we have used
since 2017 provides an email link for the user to communicate with staff if they feel a search has been
blocked in error (see Exhibit 1, below). If staff finds that there has been an error, access to the site
can be permitted.
Exhibit 1
The policy revisions proposed include a description of this appeal feature, and also include other
recommendations from the Manual, including a general liability disclaimer for content found on the
Internet, and a direct statement that the Library’s internet policy forbids access to illegal, malicious,
and pornographic material by users.
During 2017-2020, a total of six appeals were received from patrons. Two patrons wanted access to
sites blocked for selling malicious code, four patrons wanted access to pornographic sites, and all six
appeals were denied by the Information Services staff. During this period approximately 147,500
patrons used public computers or the Library’s Wi-Fi.
FISCAL IMPACT
As mentioned, funding for this was restored by the Arcadia City Council in the Library’s FY 2021-
22 Budget.
RECOMMENDATION
REVISION TO THE INTERNET SERVICES POLICY
October 21, 2021
Page 4 of 4
It is recommended that the Library Board of Trustees approve, authorize, and direct the Director of
Library and Museum Services to update the Internet Services Policy as described in the attached
document.
Attachment: Proposed Internet Services Policy update
REVISION TO THE INTERNET SERVICES POLICY
October 21, 2021
Page 5 of 4
INTERNET SERVICES POLICY (DRAFT REVISION)
The Arcadia Public Library is pleased to offer Internet access through a public wireless network,
as well as through public computers, as another service that helps to fulfill its mission to provide
free and equal access to information.
Free wireless access is available to the general public, and in addition, patrons with a current
Library account are allowed up to 2 hours per day of free internet usage on the Library’s public
computers. Two-hour guest passes, valid on day of purchase only, are available for visitors
without a Library account, or patrons wanting additional access time on public computers.
The Library is not responsible for content found on the Internet. Individuals who use the
Internet are responsible for evaluating the validity and appropriateness of the information they
access.
The use of Library equipment for the transmission, dissemination and or duplication of
information is regulated by state and federal laws. All library users must comply with these
laws. Library policy forbids the access to illegal and pornographic material on its equipment, as
well as sites containing malware.
The Library makes an attempt to filter internet access on most public computers, as well as our
wireless service, for pornography and malicious software. However, filtering software cannot
control access to all materials that an individual may deem inappropriate, or which may be
destructive. In addition, the wireless network system is unsecured. Therefore, parents are
strongly encouraged to supervise their children’s internet sessions, and users are urged to use
discretion and care when using public computers or wireless access.
Unfiltered computer access to the internet is available upon request to patrons with a valid
Arcadia Library account (or valid guest pass) aged 18 or older, or to younger patrons with the
express permission of a parent or guardian.
Users who believe an internet search has been blocked by the Library’s filtering software in error
can request that a site be permanently unblocked by contacting the Library staff by clicking on
the link on the “site blocked” message.
Check Out and Renewal Periods of Surrounding Libraries and Fines/Fine Free
From our survey of surrounding city libraries, almost everyone provided a loan period of 21
days (or three weeks) with up to one or two renewals if there were no holds on the item.
Of these libraries surveyed, only three libraries did not charge fines. One library that was much
smaller (Sierra Madre), one that belonged to a Library District (Altadena), and a larger library
Monterey Park, which offered an automatic renewal on the due date.
Monrovia Public Library – loan periods – 3 weeks with up to two renewals
They do charge fines
Azusa Public Library – loan period – 21 days with one renewal. Limit of 5 new books per
checkout. Fines are .30/day. The Library does not send paper notices through the mail. Please
provide library staff with your email address. If an account is sent to collections agency, a fee of
$20 is charged per item, plus the price of the item, less .50. For lost items, the fine will be the
cost of the item plus $15 processing fee.
Glendora Public Library – loan periods – 3 weeks with one renewal – all materials not
designated “new”
3 weeks, no renewals – All materials designated “new”
1 week plus 1 week renewal – DVDs, Software
Not renewable: items with holds, new formats
Extended use fees and other fines and charges related to circulation materials are established
under City of Glendora Master Schedule of Fees for Service.
Alhambra Public Library – loan periods – 3 weeks with up to two renewals if no one is waiting
for an item. Overdue items may be renewed at the Library if fines are cleared or if the fines/fees
owed do not exceed $2.00.
Monterey Park Library – loan periods – 3 weeks with up to two renewals as long as there are
no holds. Eligible items will automatically be renewed on the due date. You may also renew
items on the Web by accessing Your Account or by phone. Renewals grant you an additional
loan period from the renewal date.
No overdue fines as of Feb. 4, 2021. Library patrons will receive notification of overdue items
and will be billed for replacement and processing fees after 21 days overdue. Borrowing
privileges will be suspended until materials are returned or the library is compensated for lost
materials.
San Marino Library – Crowell – loan periods – 3 weeks (21 days), popular DVDs 7 days.
Renewals are for one 3-week period only, in person, online, or by phone.
Items currently overdue may not be renewed online until fines are paid. Overdue items may be
renewed by phone or in person if fines do not exceed $5. Items may not be renewed if there is a
hold on an item.
Overdue notices – 1st notice – 3 days after due date; 2nd notice – 4 days after 1st notice; 3rd
notice/bill 7 days after 2nd notice. (Item has been out for 5 weeks).
Past due/collections notices: 7 days after 3rd notice. (Item has been out for 6 weeks)
Sierra Madre Library – loan period – 21 days with one renewal
Altadena Public Library (Library District) – loan period 21 days with 2 renewals
Community Card – FOR California residents - all ages (additional adult signature needed for
patrons ages 0-13); Government issued photo identification with current CA address, or other
government, school, or work issued photo identification along with address verification for CA.
Curiosity Card – FOR non-California residents and/or those without address verification,
including minors. Requirements: Official photo identification (work, government, school),
Expiration: one year of no usage
Los Angeles County Libraries (with more than 85 locations in L.A. County) – El Monte,
Temple City, Duarte, Claremont, Rosemead, San Gabriel, San Dimas – most items checked
out for 21 days and up to three renewals allowed (63 days). As of August 10, 2021, the L.A.
County Library system has gone fine-free. Patrons are notified by email or phone.
FEATURED HISTORICAL PHOTO
Gilb Museum Celebrates 20 Years
Congratulations to the Gilb Museum on reaching this milestone anniversary! The Gilb Museum of
Arcadia Heritage opened on October 20, 2001 as the Ruth & Charles Gilb Arcadia Historical Museum,
named after its lead donors. The museum was designed by Sparano + Mooney Architecture and
recognized in World Architecture and Architecture and Urbanism magazine. The Gilb Museum is
maintained and operated by the City of Arcadia. Through City support, the Museum is able to offer
free admission, as well as free programming. It houses artifacts representative of local Arcadia history
and culture from the past and present. Photo taken by staff, 2006.
If you are interested in Arcadia’s rich history, make an appointment to see the Arcadia History Room
located at the Arcadia Public Library or visit the Gilb Museum of Arcadia Heritage. The Arcadia History
Room is shown by appointment only. Call 626‐821‐5569 for more information on the Library’s
collection or 626‐574‐5440 for more information about the Museum’s collection.
Photograph courtesy of Arcadia Public Library, Arcadia, CA.
SUN MON TUE WED THU FRI SAT
Mon. Nov. 1
Sign-ups
for Jr. Book Chat &
Homeschool
Exchange
10 -11 am:
Priority registration
for Arcadia residents.
Proof of residency
required.
11 am onward:
Open registration
1
Diwali
StoryCraft Kits
Available
K—3rd Grades
Operating Hours
2
Diwali
StoryCraft Kits
Available
K—3rd Grades
Operating Hours
In-Person Program
Middle Tuesdays on
the Library Lawn
Scavenger Hunt
6th—8th Grades
3:30 pm
3
Diwali
StoryCraft Kits
Available
K—3rd Grades
Operating Hours
4
Diwali
StoryCraft Kits
Available
K—3rd Grades
Operating Hours
Virtual Program
*Virtual Book
Buddies
4—6 Years
5:00 pm
* Registration Required
5
Diwali
StoryCraft Kits
Available
K—3rd Grades
Operating Hours
6
Sign-ups
for October
Toddler Storytime
10 -11 am:
Priority registration
for Arcadia residents.
Proof of residency
required.
11 am onward:
Open registration
7
Library Closed
8
9
In-Person Program
Middle Tuesdays on
the Library Lawn
Memory Master
6th—8th Grades
3:30 pm
10
In-Person Program
*Toddler Storytime
24—48 Months
10:30 am
* Registration Required
11
Library Closed
12
Sat. Nov. 13
Sign-ups
for Family
Storytime
10 -11 am:
Priority registration
for Arcadia residents.
Proof of residency
required.
11 am onward:
Open registration
13
Virtual Program
*Jr. Book Chat:
Save Me a Seat
4th—6th Grades
2:30 pm
* Registration Required
14
Library Closed
15 16
In-Person Program
Middle Tuesdays on
the Library Lawn
Thank You Jar Craft
6th—8th Grades
3:30 pm
17
In-Person Program
*Toddler Storytime
24—48 months
10:30 am
* Registration Required
18
Virtual Program
*Homeschool
Exchange Series
For Parents
11:00 am
Virtual Program
*Virtual Book
Buddies
4—6 Years
5:00 pm
* Registration Required
19 20
In-Person Program
*Family Storytime
All Ages
10:30 am
* Registration Required
21
Library Closed
22
Gobble, Gobble
TurkeyCraft Kits
Available
K—5th Grades
Operating Hours
23
Gobble, Gobble
TurkeyCraft Kits
Available
K—5th Grades
Operating Hours
24
In-Person Program
*Toddler Storytime
24—48 Months
10:30 am
* Registration Required
Gobble, Gobble
TurkeyCraft Kits
Available
K—5th Grades
Operating Hours
25
Library Closed
26
Library Closed
27
Gobble, Gobble
TurkeyCraft Kits
Available
K—5th Grades
Operating Hours
28
Library Closed
29
Sign-ups
for November
Book Buddies
10 -11 am:
Priority registration
for Arcadia residents.
Proof of residency
required.
11 am onward:
Open registration
30
Arcadia Public Library - Jerry Broadwell Children’s Room N O V E M B E R 2 0 2 1
Photo Release: All participants in Library programs, events, and classes may be photographed or videotaped for Library promotional purposes. Notify Library
staff if you prefer not to be photographed.
Our thanks to the Friends of the Arcadia Public Library for providing funding for our programs, events, and classes.
FOR EARLY LEARNERS
IN-PERSON TODDLER STORYTIMES
Wednesdays, November 10, 17, 24, 2021 at 10:30 am
For Ages 24 to 48 Months
Toddler storytime is back in-person! Join us for stories and
activities just right for toddler aged children. The program will
take place outdoors on the Library lawn (weather permitting).
Sign-up to participate, beginning Saturday, November 6, 2021.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: Open registration by phone or in-person.
IN-PERSON FAMILY STORYTIME
Saturday, November 20, 2021 at 10:30 am
For Ages 2 to 8 Years
Join us for fun stories and activities for the whole family.
The program will take place outdoors on the Library
lawn (weather permitting).
Sign-up to participate, beginning Saturday, November 13, 2021.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: Open registration by phone or in-person.
VIRTUAL BOOK BUDDIES
Designed especially for kids ages 4 to 6 years old.
Listen to fun stories read aloud by the Assisteens®, an
auxiliary of the Assistance League of Arcadia.
This is a virtual program hosted via Zoom.com.
NOVEMBER SESSIONS
Thursday, November 4; 5:00 pm
Thursday, November 18; 5:00 pm
November sign-ups began Monday, October 25, 2021.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: Open registration by phone or in-person.
FOR MIDDLE SCHOOLERS
MIDDLE TUESDAYS ON THE LIBRARY LAWN
Tuesdays, November 2, 9, and 16, 2021 at 3:30 pm
For 6th to 8th Graders
Spend your Tuesday afternoons outdoors on the Library lawn
crafting, gaming, and more. This program is designed
exclusively for middle school students. Provide your
own face covering as well as social distance and the
Library will provide the needed supplies and fun!
November 2 —Backpack Scavenger Hunt (with prizes)
November 9 — Memory Master Challenge (with prizes)
November 16 — Thank You Jar Craft
FOR PARENTS and CAREGIVERS
VIRTUAL HOMESCHOOL EXCHANGE SERIES
Thursday, November 18, 2021 at 11:00 am
Parents and caregivers who homeschool are invited to this
virtual meet-up to learn more about the Library and meet with
other homeschool families in the community. This
program will be hosted via Zoom.com
Sign-up to participate and receive meeting information,
beginning Monday, November 1, 2021.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: Open registration by phone or in-person.
November 2021 Calendar of Events
FOR KIDS
IN-N-OUT COVER TO COVER CLUB
Program ends Saturday, November 13, 2021
For Ages 4 to 12 Years
Register online for the program and read five books
to earn a gift card redeemable for a free In-N-Out hamburger,
cheeseburger, or cheese sandwich. Each child may earn up to
three burger cards throughout the program. Visit the
Library’s website to join the Cover to Cover fun —
http://www.ArcadiaCA.gov/Library
DIWALI STORYCRAFT KITS
Available November 1—6, 2021
For Kindergarten to 3rd Graders
Pick up a craft kit inspired by Diwali, a traditional celebration
in India from the Library’s Jerry Broadwell Children's Room.
A pre-recorded read aloud and craft
demonstration will also be available on the Library’s YouTube chan-
nel, beginning Monday, November 1.
A limited supply of kits will be available while supplies last,
beginning Monday, November 1, 2021.
No pick-up appointment needed.
MONSTER MASH STORYCRAFT KITS
Available October 25—30, 2021
For Kindergarten to 5th Graders
Have a monster mash of a good time with one of these fun kits.
Pick up a bag in the Library’s Jerry Broadwell Children's Room,
then tune into a pre-recorded read aloud and craft
demonstration on the Library’s YouTube channel.
A limited supply of kits will be available while supplies last,
beginning Monday, October 25, 2021.
No pick-up appointment needed.
VIRTUAL JR. BOOK CHAT
Saturday, November 13, 2021 at 2:30 pm
For 4th to 6th Graders
Join other kids for an insightful virtual book discussion.
This program will be hosted via Zoom.com.
Sign-up to participate and receive meeting
Information beginning Monday, November 1, 2021.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: Open registration by phone or in-person.
GOBBLE, GOBBLE TURKEYCRAFT KITS
Available November 22—27, 2021
For Kindergarten to 2nd Graders
Have a gobble, gobble of a good time with this fun craft kit.
Pick up a bag in the Library’s Jerry Broadwell Children's Room,
then tune into a pre-recorded read aloud and craft
demonstration on the Library’s YouTube channel.
A limited supply of kits will be available while supplies last,
beginning Monday, November 22, 2021.
No pick-up appointment needed.
Arcadia Public Library • Jerry Broadwell Children’s Room
20 West Duarte Road ~ 626-821-5566
www.ArcadiaCA.gov/Library
Adult & Teen Services Calendar of Events
OCTOBER 2021
Mon Tues Wed Thurs Fri Sat
Arcadia Eats:
Almond Cookies
InternaƟonal Film
Program:
I Dream in Another
Language
6 PM
Learning Lab:
Local News with
Newsbank
Make‐it or Bake‐it:
Candy Wreath
7
2 1
6 5 4
11
9
12
8
15 14 13 16
18 19 20 23 22 21
28 27 25 29 30
Arcadia Eats:
Apple Brownies
26
Sign up for our eNewsleƩers to
stay informed about
Library events, staff picks, reading
recommendaƟons, & more! Link
available on our homepage.
Photo Release:
All parƟcipants in Library programs, events, & classes may be
photographed or videotaped for Library promoƟonal purposes.
NoƟfy Library staff if you prefer not to be photographed.
* = RegistraƟon required
Adult Recess:
Hama Bead
Weaving*
Bookish:
Book Discussion
Group
10 AM
Arcadia Eats:
Chocolate Chip
Cookies
Adult & Teen Services Calendar of Events
October 2021
InternaƟonal Film Program:
I Dream in Another Language
Wednesday October 21st at 6pm
Mexico, 2017
1 hour 43 minutes (NR)
Watch from the comfort of your home on
Kanopy. Discussion quesƟons are posted
on social media. Watch & discuss!
Bookish:
Olive the Lionheart by Brad Ricca
Tuesday, October 26th at 10 AM
In 1910, Olive MacLeod, a redheaded
Scoƫsh aristocrat, received word that her
fiancé, naturalist Boyd Alexander, was
missing in Africa. So she went to find him.
Speak to a librarian for more informaƟon
on aƩending this fun program.
Learning Lab :
Local News with Newsbank
Wednesday, October 27th
Did you know that the Library offers full‐
text access to local newspapers including
Arcadia Weekly & Pasadena Star News?
This class will show you how to browse,
search, & read the local news 24/7 on your
computer or mobile device.
Access classes anyƟme aŌer the premiere
date on the Library's YouTube channel.
AddiƟonal informaƟon & resources are
available on the Library’s website.
Adult Recess:
Hama Bead Weaving
Tuesday, October 5th
YouTube, Instagram, Facebook, & TwiƩer
Learn how to weave with Hama beads!
Watch our video to start. Reserve a kit and
start learning, hands on. Take home craŌ
kits available by online registering or by
calling 626‐821‐5569
CraŌ kits will be available aŌer the video
posts on our social media.
Arcadia Eats:
Saturday, October 2nd
Video release: Almond Cookies
Saturday, October 16th
Video release: Chocolate Chip Cookies
Saturday, October 30th
Video release: Apple Brownies
Arcadia Eats celebrates our treasured
collecƟon of cookbooks published in
Arcadia, by Arcadians during NaƟonal
Cookbook Month in October 2021. Sure to
whet your appeƟte for Arcadia food
history, we are featuring original recipe
videos on our YouTube channel on Oct 2,
16, & 30, exhibiƟons at Arcadia Public
Library and Arcadia Community Center, a
virtual exhibit, and vintage photos on our
social media.
Arcadia Public Library
20 West Duarte Road Arcadia, CA. 91006
626.821.5569
www.arcadiaca.gov/library
Connect with us on social media!
Make‐it or Bake‐it:
Candy Wreath
Thursday, October 28th
Premiering on YouTube, Instagram, &
Facebook.
Get craŌy! Learn how to make a Halloween
themed wreath made of candy.
Make your own at home and post your
final product on social media using
#APLteens.
You could win a small prize!
ARCADIA PUBLIC LIBRARY FRONT‐DOOR PICKUPS COMPUTER & WI‐FI USERS 5,585 LIBRARY VISITS 31,810 HIGHLIGHTS FOR 2020/21 QUESTIONS ANSWERED VIRTUAL PROGRAMS / ATTENDANCE 32,049 25,084 232 / 8,632 Celebrating 100 years! 1920—2020 2020/2021 ANNUAL REPORT ONLINE FINE PAYMENTS ONLINE LIBRARY CARDS VIRTUAL PROGRAMS STORYTIME KITS BOOK BUNDLES CHINESE NEWSLETTER WIRELESS PRINTING SERVICES BOOK RECOMMENDATIONS FOR CHILDREN ONLINE GUIDE ARCADIA WEEKLY ONLINE PASADENA STAR‐NEWS ONLINE CREATIVEBUG TRUEFLIX 227,718 ITEMS
ARCADIA PUBLIC LIBRARY eBOOK CIRCULATION VOLUNTEER HOURS WORKED HOLDS 78,429 CRAFT KITS DISTRIBUTED ADULT 4,433 TEEN 4,935 CHILD 15,282 BOOKS QUARANTINED 20 DUARTE RD, ARCADIA, CA 91006 | (626) 821‐5567 NEW TITLES ADDED 10,884 4,721 LIBRARY BOARD 2020/21 76,188 UP 7.6% 1,239 Celebrating 100 years! 1920—2020 113,000 WEB SITE VISITS 109,978 OVER 2‐YEAR AVERAGE UP 148%
The Value of California’s
Public Libraries
August 2021
1,130 Libraries
23.4 Million Library Cards
113.7 Million Virtual Visits
435,000 Public Programs
10.6 Million Program Attendance
24.2 Million Uses of Public Internet Computers
119 Million Total Collection Items
35.5 Million E-Books
24,000 Public Internet Computers
California’s public libraries are visited
over 138 Million times per year with a
cost of just $12 per visit1
The Value of Libraries project was paid for with
California Library Services Act funding
administered by the California Library Services Board
TEN REASONS TO VALUE LIBRARIES
1.Public libraries are community hubs that bring people together and close the opportunity gap by
connecting people to essential services and resources.
2.Libraries build and support communities of lifelong learners and help Californians enjoy the social
and economic benefits that learning brings.
3.Public libraries deliver a positive return on the funds invested in them. Every $1 invested in a library
yields between $2 and $10, with the most common return being between $3 and $6.
4.Libraries are economic engines. They support personal economic development and community
development.
5.Books are just the tip of the library iceberg. Through digital labs, makerspaces, career centers and
business resources, memory labs, public programs, community partnerships, and online resources,
public libraries help communities explore, learn, connect, and have fun beyond their traditional
“library” brand.
6.Libraries help individuals and communities stay healthy and well.
7.Public libraries support vulnerable community members, including early learners and families, teens
and seniors, veterans, people new to the United States, and people experiencing homelessness or
mental illness.
8.Library technology increases digital equity and supports the information needs of a 21st Century
society.
9.Library workers are “second responders” in a crisis. Library programs and services build community
resilience year-round.
10.Public libraries are free and open to all.
2
INTRODUCTION
Public libraries are community hubs and community partners, connecting people to essential services and
resources and building communities of lifelong learners.
Books are just the tip of the library iceberg. Walk into a California public library and you’ll fnd technology
labs, makerspaces, career centers and business resources, memory labs, and tens of thousands of public
programs.
Visit your library online and you’ll fnd e-books,
databases, and virtual programs and events.
Technology in libraries, including high-speed
broadband in many cities and counties, supports
the information needs of a 21st Century society and
increases digital equity in communities.
Library workers are “second responders,”
supporting communities during crises like wildfres
and earthquakes and helping to build community
resilience all year round.
Libraries support our most vulnerable community
members, including early learners and families, teens and seniors, veterans, people new to the United
States, and people experiencing homelessness or mental illness.
Investing in public libraries also generates a solid fnancial return on taxpayer dollars. For every dollar
invested, between $2 and $10 in direct and indirect benefts is created, with the most common return being
between $3 and $6, studies show.
The services libraries provide align with the values held by Californians. The majority of Californians
support the free availability of services that support crisis response and community resilience; education
and learning; community connections; and services for veterans, youth, seniors, young families, people
experiencing homelessness or mental illness, and new immigrants—all of which California public libraries
provide.
Public libraries deliver services and value through
a unique combination of resources, people,
and space that is not replicated by any other
government agency.
During the pandemic, with buildings closed,
libraries continued to provide vital services—
including literacy tutoring, meals for children,
services for job-seekers, trusted information,
learning resources and more—through their
websites, on the phone, and in person, including
curbside pick-up and home deliveries.
Given the resources, support, and opportunities libraries provide for learning and knowledge development,
health and wellness, community engagement, and economic development, the vitality of public libraries is
even more essential now than ever before.
3
The Value of California’s Public Libraries is a project of the California State Library. Research was
conducted between January 2017 and December 2019. The project team used a bricolage approach—
combining available resources to create an individualized and persuasive case—to create a public library
value proposition that is grounded in data from a combination of sources, including extensive academic
and professional literature, library usage data, survey data, and interviews with and written submissions
from stakeholders, as well as direct observations.2
PROJECT TEAM
Natalie Cole, California State Library
Cheryl Stenström, San José State University
Jeremy Abbott
Snowden Becker
Meg DePriest
Rachel Hanson
Jane’a Johnson
Shana Sojoyner
PROJECT ADVISORS
Jayanti Addleman, Hayward Public Library
Chris Brown, Santa Clara County Library District (now Chicago Public Library)
Susan Hildreth, Consultant
Misty Jones, San Diego Public Library
Danis Kreimeier, Napa County Library (ret.)
Michael Lambert, San Francisco Public Library
Lisa Lindsay, Fresno County Public Library
Helen McAlary, City of Ontario
Jody Meza, Orland Public Library and Willows Public Library
Eva Mitnick, Los Angeles Public Library
Michelle Perera, Pasadena Public Library
Michael Perry, Siskiyou County Library
Nancy Schram, Ventura County Library
Sandra Tauler, Camarena Memorial Library (Calexico) (ret.)
Hillary Theyer, Monterey County Free Libraries
Derek Wolfgram, Redwood City Public Library
Patty Wong, Santa Clara City Library
Monique Le Conge Ziesenhenne, Palo Alto Public Library (ret.)
PROJECT PARTNER
Black Gold Cooperative Library System
1. Library usage data refers to the 2018–2019 fscal year. It represents typical library usage before buildings closed
due to the COVID-19 pandemic. Data about physical resources refers to the 2019–2020 fscal year. Data can be
found at: https://ca.countingopinions.com/index.php?page_id=3.
2. A description of the study’s methodology and full analysis of its fndings can be found in Natalie Cole and Cheryl
Stenström (forthcoming), “The Value of California’s Public Libraries,” Public Library Quarterly, https://doi.org/10.1080/
01616846.2020.1816054.
Value of Libraries photo credits: Christian Koszka, Terry Lorant, Becky Ruppel, and the California public libraries that
contributed photographs of their programs and activities.
4
COMMUNITY HUBS
Libraries are the only public spaces where people can fnd trusted information, community, and connection;
borrow books, music, and “things” like laptops, musical instruments, and exercise equipment; access art,
culture, sports, games, and technology; and get support for lifelong learning, health and wellness, job seeking
and career development—all free of charge.
Library buildings are a source of civic pride. Library spaces and programs bring people together. Library
services—including volunteer programs and literacy programs—help people become more engaged with
their communities. California’s 54 library bookmobiles1 take essential services out to the community.
Libraries serve as “bedrocks of civil society … it’s important that institutions like libraries get the
recognition they deserve. … They are the kinds of places where the public, private, and philanthropic
sectors can work together to reach for something higher than the bottom line.”a
Eric Klinenberg, Palaces for the People
Communities are stronger when their members work together. Across the state, public libraries partner
with private sector, non-proft, and other government entities to connect people to essential services and
information resources, and support new citizens, vulnerable populations, children, teens, job seekers, and
entrepreneurs.
BUILDING STRONG COMMUNITIES
•Public libraries are commonly referred to as a
“third place”—neither home nor workspace. Third
places are “the informal spaces that are often
mainstays in a neighborhood, places where both
random and intentional in-person relationships
are made.”2
•The Aspen Institute asserts that the library’s
“physical presence provides an anchor for
economic development and neighborhood
revitalization, and helps to strengthen social
bonds and community identity.”3
•In 2016, 91 percent of Americans agreed that
the closure of their local library would negatively
impact their community. Some 66 percent of them
felt the impact on their communities would be
major. An equal number said closure of their local
library would directly impact themselves and their
families.4
•The meeting spaces and social connections
that libraries ofer help individual users create
stronger communities, especially in rural areas
where neighbors aren’t as close together.5
•Seventy-three percent of Americans say their local
libraries promote a sense of community across
diferent groups, while 65 percent see libraries
as gathering places for addressing community
challenges.6
5
FOSTERING ENGAGED COMMUNITIES
• Through reading, library users gain empathy for
others, strengthen friendships, and increase their
understanding of and engagement with social
issues.7 Book readers are 74 percent more likely
to volunteer than non-readers.8
• Adults with greater education and literacy levels
are more than twice as likely to vote in national
elections. Recent immigrants with strong English-
language skills are more than twice as likely to
become citizens as those with limited proficiency.9
• Two of the four most popular volunteer activities
nationwide are tutoring and food collection and
distribution.10 Library programs like homework
help, California Library Literacy Services, and
Lunch at the Library, which provides free meals
to children when schools are closed, give
communities opportunities for volunteer service.
In Butte County, the library’s literacy coach makes about 230 visits a year, delivering family literacy
services countywide. Library staf also partner with community organizations like the Gridley
Farm Labor Camp to provide library access, conversation practice, and computer services to
migrant workers.b
In Solano County, library staf placed books for boys of color in barbershops. Young boys read the
books during their frequent haircuts. Barbers say the books encourage the boys to read and provide
reading materials for families who aren’t able to visit their local library.c
6
The community hub at El Dorado County Library ofers classes, groups, and activities for expectant
parents and families with children ages 0–18. The hub brings together a team of local community
agencies including First 5 El Dorado, and El Dorado County’s Early Care and Education
Planning Council, Child Abuse Prevention Council, and Health and Human Services Agency.d
Altadena Library District, Pasadena Public Library, and Sierra Madre Public Library are at the heart
of a local network of early childhood hubs, named Growing Together Pasadena. Well-established
community organizations provide coordinated services and support to families. The hubs focus on
kindergarten-readiness and offer welcoming spaces, individualized resources and referrals,
parenting support, and opportunities for children to grow in key developmental areas.e
NOTES
1.California State Library. 2021. Public Library Statistics
Portal. Sacramento, CA: California State Library.
https://ca.countingopinions.com/index.php?page_
id=3.
2.Cabello, Marcela, and Stuart M. Butler. 2017. “How
Public Libraries Help Build Healthy Communities.”
Washington, DC: Brookings Institution. https://www.
brookings.edu/blog/up-front/2017/03/30/how-public-
libraries-help-build-healthy-communities/.
3.Garmer, Amy K. 2014. Rising to the Challenge:
Re-Envisioning Public Libraries. Washington, DC:
Aspen Institute. https://csreports.aspeninstitute.org/
documents/Aspen-LibrariesReport-2017-FINAL.pdf.
4.Horrigan, John B. 2016. Libraries 2016: Trends in
Visiting Public Libraries Have Steadied, and Many
Americans Have High Expectations for What Their
Local Libraries Should Offer. Washington, DC:
Pew Research Center. https://www.pewresearch. org/
internet/wp-content/uploads/sites/9/2016/09/
PI_2016.09.09_Libraries-2016_FINAL.pdf.
5.Whitham, Monica M. 2012. “Community Connections:
Social Capital and Community Success.” Sociological
Forum 27, no. 2: 441–457. https://doi.org/10.1111/
j.1573-7861.2012.01325.x.
6.Horrigan, 2016.
7.Billington, Josie. 2015. Reading Between the Lines:
The Benefits of Reading for Pleasure. Liverpool:
Centre for Research into Reading, Literature
and Society, University of Liverpool. http://www.
letterpressproject.co.uk/media/file/The_Benefits_of_
Reading_for_Pleasure.pdf.
8.Hill, Kelly. 2013. The Arts and Individual Well-Being in
Canada: Connections between Cultural Activities
and Health, Volunteering, Satisfaction with Life, and
Other Social Indicators in 2010. Hamilton, ON: Hill
Strategies. https://hillstrategies.com/wp-content/
uploads/2013/01/Arts_well_being2010.pdf.
9.National Commission on Adult Literacy. 2008. Reach
Higher, America: Overcoming Crisis in the U.S.
Workforce. New York: Council for Advancement of
Adult Literacy. https://files.eric.ed.gov/fulltext/
ED506605.pdf.
10.Nonprofits Source. 2020. “The Ultimate List of
Charitable Giving Statistics for 2018.” Bethesda, MD:
Nonprofits Source. https://nonprofitssource.com/
online-giving-statistics/.
a.Klinenberg, Eric. 2018. Palaces for the People: How
Social Infrastructure Can Help Fight Inequality,
Polarization, and the Decline of Civic Life. New York:
Crown.
b.Project results reported by Butte County Library to
the California State Library, 2019–2020.
c.Project results reported by Solano County Library to
the California State Library, 2019–2020.
d.El Dorado County Library. 2021. “Community Hubs at
the Library.” Placerville, CA: El Dorado County Library.
https://eldoradolibrary.org/community-hubs/.
e.Collaborate Pasadena. 2021. “Growing
Together Pasadena.” Pasadena, CA: Collaborate
Pasadena. https://www.collaboratepasadena.org/
growingtogetherpasadena.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public libraries
that contributed photographs of their programs and
activities.
7
CHILDREN AND FAMILIES
Public libraries are one of the most visited destinations for children and families, making them an ideal setting
to deliver community, enrichment, and learning opportunities to Californians of all ages.
Families are more likely to visit the library together than engage in any other leisure activity. Libraries were
the top cultural destination for all Americans in 2019, outpacing movies, museums, live music, and sporting
events across all sectors of the population.1
Mission Viejo’s Kinder Ready! addresses vulnerabilities in school readiness by providing
programming focusing on four key areas of early childhood development—social and emotional
development, self-care and motor skills, language development, and early learning.a
Almost every parent—94 percent, in one nationwide survey—says libraries are important for their children.
Parents value the library as a safe space that instills a love of reading and books and provides information
and resources not available at home.2
FOSTERING EARLY CHILDHOOD DEVELOPMENT
•Libraries are one of the most important supports
for a child’s early development. “In the early years,
family engagement is associated with children’s
positive growth and development, and often sets
children and families on a pathway of lifelong
learning.”3 Early learning programs in libraries
get families playing, singing, talking, and reading,
prepare children for school, and provide support
and community for caregivers.
•Greater exposure to books is related to the
development of vocabulary and comprehension
skills, and these in turn infuence a child’s reading
comprehension level in third grade. Early literacy
skills resulting from parental engagement can
predict word reading by the end of frst grade.4
•Young children who are read to regularly have
a better understanding of language, larger
vocabularies, and higher cognitive skills,
regardless of their economic background.5
8
Forty percent of children aged 5 and below in California are in the care of informal caregivers—family
members, friends, and neighbors. Stay and Play programs at local libraries provide these informal
caregivers with guidance and resources typically only available to licensed childcare providers.
Over 800 children and adults took part in the program at just five locations in the first six months.b
HELPING OLDER CHILDREN SUCCEED
•Homework help and free access to books and • Summer programs provide school-age children
resources help children succeed in school. After-with free, fun, and enriching activities during the
school clubs and programs give children safe months they’re out of school. They help prevent
spaces to spend time with friends and take part summer learning loss in children and teens, and
in activities. Teen councils help youth develop help adults model good reading habits for youth.
leadership, critical thinking, collaboration, and
other workforce-readiness skills.
At the Los Angeles Public Library, Teen Council members suggest purchases for the library, plan
library programs, write articles for the teen blog, and can earn community service hours. The
library’s Teens Leading Change supports library teen councils that work on topics like immigration
and citizenship, voting rights and voter registration, net neutrality, and information literacy.c
SUPPORTING OLDER FAMILY MEMBERS
•Parents of children under 18 are more likely than
other adults to visit the library and have a library
card. Often, parents and children visit the library
as a family, with everyone making use of diferent
programs and services. Parents use a broader
range of library services and materials than other
adults, and report that their children use the library
for everything from research and homework to
attending programs and events and socializing
with friends.6
• Library programs that foster parental engagement
have positive, long-term efects on children’s
readiness for school and educational outcomes.7
Adult learning programs that incorporate family
literacy activities have also been shown to have
positive efects for kids and grown-ups alike.8
9
Public library summer meal programs, like California’s Lunch at the Library program, fght food
insecurity, childhood obesity, and the efects of hunger on educational attainment and emotional
wellbeing for kids. Besides providing free summer meals, Lunch at the Library delivers reading
programs, resources, and activities for the whole family. In 2020, libraries provided children and teens
with 296,124 summer meals and hundreds of thousands of books, activity kits, and learning and
enrichment materials.d
NOTES
1.McCarthy, Justin. 2020. “In U.S., Library Visits
Outpaced Trips to Movies in 2019.” Washington, DC:
Gallup. https://news.gallup.com/poll/284009/library-
visits-outpaced-trips-movies-2019.aspx.
2.Zickuhr, Kathryn, Lee Rainie, and Kristen Purcell.
2013. Parents, Children, Libraries, and Reading.
Washington, DC: Pew Research Center. https://
www.pewresearch.org/internet/2013/05/01/parents-
children-libraries-and-reading-3/.
3.Lopez, M. Elena, Margaret Caspe, and Lorette
McWilliams. 2016. Public Libraries: A Vital Space for
Family Engagement. Cambridge, MA: Harvard Family
Research Project.
4.Sénéchal, Monique, and Jo-Anne LeFevre. 2002.
“Parental Involvement in the Development of
Children’s Reading Skills: A Five-Year Longitudinal
Study. Child Development 73, no. 2: 445–460. https://
doi.org/10.1111/1467-8624.00417.
5.Raikes, Helen, Barbara Alexander Pan, Gayle Luze,
Catherine S. Tamis-LeMonda, Jeanne Brooks-Gunn,
Jill Constantine, Louisa Banks Tarullo, H. Abigail
Raikes, and Eileen T. Rodriguez. 2006. “Mother–Child
Bookreading in Low-Income Families: Correlates
and Outcomes during the First Three Years of Life.”
Child Development 77, no. 4: 924–952. https://doi.
org/10.1111/j.1467-8624.2006.00911.x.
6.Zickuhr at al., 2013.
7.Celano, Donna C., and Susan B. Neuman.
2015. “Libraries Emerging as Leaders in Parent
Engagement.” Phi Delta Kappan 96, no. 7: 30–35.
https://doi.org/10.1177%2F0031721715579037.
8.Peyton, Tony. 2007. Family Literacy in Adult
Education: The Federal and State Support Role. New
York: National Commission on Adult Literacy. http://
www.caalusa.org/content/peytonfamlitpaper.pdf.
a.Project results reported by Mission Viejo Public
Library to the California State Library, 2018–2019.
b.Guernsey, Lisa, and Sarah Jackson. 2019. “Stay
and Play—and Learn—at the Library.” New America
Weekly, October 31. https://www.newamerica.org/
weekly/stay-and-playand-learnat-the-library/.
c.Los Angeles Public Library. 2021. “Volunteer.” Los
Angeles, CA: Los Angeles Public Library. https://www.
lapl.org/teens/volunteer.
d.Lunch at the Library. 2020. “Impact.” Sacramento, CA:
California State Library. https://lunchatthelibrary.org/
impact/.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public
libraries that contributed photographs of their
programs and activities.
10
LIFELONG LEARNING
Building a community of lifelong learners—and helping Californians enjoy the social and economic benefts
that learning brings—starts with the library.
Public libraries foster fundamental learning and life skills through storytime sessions, art and music, and
science-based programs for early learners and their caregivers. They support children and teens with
homework help, study spaces, book clubs, and diverse book collections. They help youth develop social-
emotional and workforce-readiness skills through afterschool and summer programs.
For adults, the library is a classroom for life. Thousands of adult learners rely on the library as a place to
build basic reading and writing skills, explore new technologies, develop health and fnancial literacy skills,
earn a high school diploma, prepare for college or
graduate school, and get job-related training.
Technology labs, makerspaces, citizenship corners,
storytime nooks, study rooms, performance spaces,
career centers, book collections, bookmobiles,
and pop-up libraries keep Californians of all ages
learning—in the library and out in the community.
Nearly 2,000 adults have a high school
diploma through the Career Online High
School program available at 66 California
public library jurisdictions and 750 branches,
and another 1,500 are currently enrolled.a
EARLY STARTS HAVE LASTING IMPACTS
•Parents who read to their children regularly
from an early age help increase their children’s
vocabularies, understanding of language, and
cognitive skills.1 Family literacy programs, which
are commonly ofered in public libraries, support
early literacy and reading as a shared household
activity, and help to close the school-readiness
gap.2
•Access to reading materials—especially the free
and varied access that libraries provide—is a key
factor in developing and maintaining reading
habits. When adults and children choose and
read books together, they describe reading as “an
escape valve, a way to envision a diferent future
for themselves.”3
T he South San Francisco Library is hosting
“learning pods” that provide a safe,
emotionally supportive learning space
for 40 students in the most economically
disadvantaged communities of the southern
Peninsula. At the end of the school day, the pods
transform into out-of-school-time learning
spaces with a focus on STEAM education. b
11
LITERACY AND LEARNING GROW STRONGER, HEALTHIER
INDIVIDUALS AND COMMUNITIES
•Over 15,000 adults received tutoring in reading,
writing, and math skills in a California public library
during the 2018–2019 fscal year.4 A landmark
report from the National Commission on Adult
Literacy says that adults with higher literacy skills
have higher rates of employment, more access
to workplace training, and higher weekly and
lifetime incomes. Higher education correlates with
lower incarceration rates and better self-reported
health.5
•Those with higher educational attainment are
more likely to break generational cycles of poverty,
single parenthood, and emotional or behavioral
problems.6 By supporting literacy, learning, and
access to reliable health information, libraries
have a positive impact on the health of their
users. Those healthy users, in turn, contribute to
stronger, more resilient communities.7
Oakland Public Library is delivering art
instruction in 20 elementary schools
in low-income communities. During the
pandemic, the project is providing take-
home kits for students, and the art instructor
incorporates social-emotional learning into
classes to help students manage their stress. c
MAKING IT EASY FOR EVERYONE TO LEARN
•Eighty-seven percent of people see the library as
a place that creates educational opportunities for
people of all ages. Nearly half of all Americans
regard the library as having an important role in
sparking young people’s creativity.8
•The Harvard Family Research Project asserts that
library programs such as computer literacy, English
as a Second Language, and General Educational
Development (GED) classes “contribute to lifelong
learning and lead to reductions in stress, real
savings in time and money, and the acquisition of
important job skills.”9
•With 52 percent of American adults categorized
as “relatively hesitant” to trust technology, go
online for information, or use digital tools for
personal learning,10 the technology training and
resources that libraries deliver provide “structural,
often community-wide, workforce development
training and support.”11
Tulare County Library hires teen interns to
help build the library’s makerspace and
develop and carry out online programming.
The project helps teens develop their project
planning and public performance skills—both
important in an information economy.d
12
NOTES
1.Raikes, Helen, Barbara Alexander Pan, Gayle Luze,
Catherine S. Tamis-LeMonda, Jeanne Brooks-Gunn,
Jill Constantine, Louisa Banks Tarullo, H. Abigail
Raikes, and Eileen T. Rodriguez. 2006. “Mother–Child
Bookreading in Low-Income Families: Correlates
and Outcomes during the First Three Years of Life.”
Child Development 77, no. 4: 924–952. https://
srcd.onlinelibrary.wiley.com/doi/pdf/10.1111/j.1467-
8624.2006.00911.x.
2.Anthony, Jason L., Jefrey M. Williams, Zhoe Zhang,
Susan H. Landry, and Martha J. Dunkelberger. 2014.
“Experimental Evaluation of the Value Added by
Raising a Reader and Supplemental Parent Training in
Shared Reading.” Early Education and Development
25, no. 4: 493–514. https://doi.org/10.1080/10409289.
2013.812484.
3.Neuman, Susan B., and Jillian J. Knapczyk. 2020.
“Reaching Families Where They Are: Examining
an Innovative Book Distribution Program.”
Urban Education 55, no. 4: 542–569. https://doi.
org/10.1177/0042085918770722.
4.California Library Literacy Services. 2020. Report to
the Legislature on the California Library Literacy and
English Acquisition Services Program of the California
State Library: 2018–2019 Fiscal Year. Sacramento,
CA: California State Library. https://libraryliteracy.org/
wp-content/uploads/2020/05/1819-CLLS-report-to-
the-legislature.pdf.
5.National Commission on Adult Literacy. 2008.
Reach Higher, America: Overcoming Crisis in the
U.S. Workforce. New York: Council for Advancement
of Adult Literacy. https://fles.eric.ed.gov/fulltext/
ED506605.pdf.
6.Serbin, Lisa A., and Jennifer Karp. 2004. “The
Intergenerational Transfer of Psychosocial Risk:
Mediators of Vulnerability and Resilience.” Annual
Review of Psychology 55: 333–363. https://doi.
org/10.1146/annurev.psych.54.101601.145228.
7. Wulf, Katharine, Darrin Donato, and Nicole Lurie.
2015. “What Is Health Resilience and How Can
We Build It?” Annual Review of Public Health
36: 361–374. https://doi.org/10.1146/annurev-
publhealth-031914-122829.
8.Horrigan, John B. 2016. Libraries 2016: Trends in
Visiting Public Libraries Have Steadied, and Many
American Have High Expectations for What Their
Local Libraries Should Ofer. Washington, DC:
Pew Research Center. https://www.pewresearch.
org/internet/wp-content/uploads/sites/9/2016/09/
PI_2016.09.09_Libraries-2016_FINAL.pdf.
9. Lopez, M. Elena, Margaret Caspe, and Lorette
McWilliams. 2016. Public Libraries: A Vital Space for
Family Engagement. Cambridge, MA: Harvard Family
Research Project. https://archive.globalfrp. org/
content/download/4911/128059/file/Public%20
Libraries-A%20Vital%20Space%20for%20Family%20
Engagement_HFRP%20PLA_%20August-2-2016.pdf.
10. Horrigan, John B. 2016. Digital Readiness Gaps:
Americans Fall along a Spectrum of Preparedness
When It Comes to Using Tech Tools to Pursue
Learning Online, and Many Are Not Eager or Ready
to Take the Plunge. Washington, DC: Pew Research
Center. https://www.pewresearch.org/internet/wp-
content/uploads/sites/9/2016/09/PI_2016.09.20_
Digital-Readiness-Gaps_FINAL.pdf.
11. Urban Libraries Council. 2007. Making Cities
Stronger: Public Library Contributions to Local
Economic Development. Washington, DC: Urban
Libraries Council. https://www.urbanlibraries.org/
assets/MakingCitiesStronger_Full_Report.pdf.
a.Data is current as of December 2020.
b.Project results reported by South San Francisco Public
Library to the California State Library, 2020–2021.
c.Project results reported by Oakland Public Library to
the California State Library, 2020–2021.
d.Project results reported by Tulare County Library to
the California State Library, 2020–2021.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public
libraries that contributed photographs of their
programs and activities.
13
ECONOMIC ENGINES
As well as delivering social and cultural benefts for their communities, public libraries are economic engines
that deliver a positive return on the funds invested in them.
Public libraries support personal economic development by providing opportunities and support for skills
development, job seeking, connections to other social services, and small-business development.1
Studies show that “for every dollar invested [in public libraries], between two dollars and ten dollars are
returned, with the most common return being between three dollars and six dollars.”2
The California State Library used federal CARES Act funding to purchase access to JobNow and
VetNow for every California public library. This means jobseekers, veterans, and their families
can access free help and resources—including personalized résumé assistance, live online job
interview practice, and education, employment, housing, and healthcare resources—through their
local library’s website.
Partnerships between libraries and workforce development boards support job seekers and workers and
help meet the workforce needs of local employers. Business centers in libraries help entrepreneurs plan
and develop small businesses. Veterans’ services connect veterans and their families to federal and state
benefts.
Library-centered reading programs help reduce economic inequality, improve fnancial literacy, and increase
individual lifetime earnings. Improved literacy and education can also reduce society’s healthcare and
incarceration costs and reduce recidivism among the prison population.3
California’s public libraries are visited over 138 million times per year, with a cost of just $12 per visit.4 No
other public institution delivers so much value to so many.
RATING THE RETURN ON INVESTING IN LIBRARIES
• “The National Council for Adult Learning points to
annual costs of $225 billion in nonproductivity in
the workforce, crime, and loss of tax revenue due
to unemployment tied to low literacy.”5 Libraries
combat those losses directly through family
literacy programs, help for job-seekers, and adult
basic skills education.
•Many libraries have adopted the concept of
“social-return-on-investment” which attaches
dollar values to social impacts that wouldn’t
otherwise be counted in fnancial assessments,
such as job creation or improvements in health
and wellbeing.6 Using this framework, evaluators
determined that the Sault Ste. Marie (Ontario,
Canada) Public Library returned more than $4.5
million in value to the community through library
lending and other programs, for an average cost
beneft of $603 for every hour the library was
open.7
•Some $232 billion in healthcare costs can be
linked to low literacy.8 In addition to literacy
programs, libraries provide other support for
Americans to fnd, read, and understand the
information they need to stay healthy. Forty-two
percent of internet searches in libraries are for
health-related information,9 and 59 percent of
libraries nationwide provide help with identifying
health insurance resources.10
14
WORKING FOR EVERYONE
•Libraries provide a wealth of resources for
entrepreneurs and business start-ups including
access to market data, business planning services,
and local business community connections.
“Researchers fnd that when libraries work with
local and state agencies to provide business
development data, workshops and research,
market entry costs to prospective small
businesses are reduced, existing businesses are
strengthened, and new enterprises are created.”11
•During the 2008 economic downturn, over 30
million people looked for jobs on library computers;
3.7 million of them reported that they found work.12
In fact, “employment and career purposes” ranks
among the top three uses for library computers
and internet service.13
• During times of recession, the number of people
using the library for jobs- and skills-related
resources can go up by 50 percent. In 2012,
during the last economic recession, 36 percent of
library visitors were there to look or apply for a
job.14 With another recession possible in the wake
of the COVID-19 pandemic, libraries are already
reporting increased use of resources for training,
job searches, and employment information.15
For people experiencing unemployment,
homelessness, or poverty, the library is a place
they trust to provide them with a sense of normality
and access to essential resources, without fear of
judgment.16
Santa Barbara Public Library’s SBPL Works! provides one-to-one consultations in English and
Spanish. Community members can get help with résumés, cover letters, using the computer,
interview practice, and using Employment Development Department resources.20 After a series of
natural disasters in 2017 and 2018, the library expanded its program to help the community recover.a
DRIVING UP CONSUMER SPENDING
• When people spend time at the library, they spend
money at nearby businesses. The “halo spending”
effect gives restaurants, retail, and services
that are close to library branches an estimated
23 percent more in spending from library visitors.17
• National community reading events promoted by
libraries in 2018 resulted in large increases in retail
sales for the selected title—over 200 percent for
print copies, and over 700 percent for e-books.18
• Libraries introduce authors and titles to new
audiences. A recent study of readers found that
younger adults are especially likely to buy books
based on their library reading. Among millennials,
over 60 percent later bought a book they
borrowed, and over 77 percent bought books by
the same author.19
15
Many libraries demonstrate their value by showing people how much they save each time they
check out an item from the library, instead of purchasing it somewhere else. The Ontario City
Library in San Bernardino County found that library users saved almost $10 million by borrowing
materials from the library in the 2018–2019 fiscal year alone.b
NOTES
1.Cole, Natalie, and Cheryl Stenström. Forthcoming.
“The Value of California’s Public Libraries.” Public
Library Quarterly. https://doi.org/10.1080/01616846.2
020.1816054.
2.Cole and Stenström, forthcoming.
3.Rea, Amy. 2020. “How Serious Is America’s Literacy
Problem?” Library Journal, April 29. https://www.
libraryjournal.com/?detailStory=How-Serious-Is-
Americas-Literacy-Problem.
4.California State Library. 2020. “California Public
Library Statistics.” Sacramento, CA: California State
Library. https://www.library.ca.gov/services/to-
libraries/statistics/. [Total operating expenses for all
libraries in 2018–2019 ($1,661,397,681) / total number
of visits (138 million).]
5. Rea, 2020.
6.Imholz, Susan, and Jennifer Weil Arns. 2007. “Worth
Their Weight: An Assessment of the Evolving Field of
Library Evaluation.” Public Library Quarterly 26, no.
3–4: 31–48. https://doi.org/10.1300/J118v26n03_03.
7. Broad, Gayle, Amanda Parr, and Adela Turda. 2015.
Building Strong and Vibrant Communities: The Value
of Sault Ste. Marie’s Public Library. Sault Ste. Marie,
ON: NORDIK Institute. http://www.nordikinstitute.com/
wp-content/uploads/2011/12/SSM-Public-Library_
Value-SROI.pdf.
8. Rea, 2020.
9. Horrigan, John B. 2015. Libraries at the Crossroads:
The Public Is Interested in New Services and
Thinks Libraries Are Important to Communities.
Washington, DC: Pew Research Center. https://www.
pewresearch.org/internet/wp-content/uploads/
sites/9/2015/09/2015-09-15_libraries_FINAL.pdf.
10.Bertot, John Carlo, Brian Real, Jean Lee, Abigail
J.McDermott, and Paul T. Jaeger. 2015. 2014
Digital Inclusion Survey: Findings and Results.
College Park, MD: Information Policy & Access
Center, University of Maryland, College Park.
https://digitalinclusion.umd.edu/sites/default/fles/
uploads/2014DigitalInclusionSurveyFinalRelease.pdf.
11.Urban Libraries Council. 2007. Making Cities
Stronger: Public Library Contributions to Local
Economic Development. Washington, DC: Urban
Libraries Council. https://www.urbanlibraries.org/
assets/MakingCitiesStronger_Full_Report.pdf.
12. Wu, Portia, Johan Uvin, and Susan Hildreth. 2014.
“Libraries and the Workforce Innovation and
Opportunity Act.” Washington, DC: Ofce of Career,
Technical, and Adult Education, U.S. Department
of Education. https://sites.ed.gov/octae/2014/11/14/
libraries-and-the-workforce-innovation-and-
opportunity-act/.
13.Becker, Samantha, Michael D. Crandall, Karen E.
Fisher, Bo Kinney, Carol Landry, and Anita Rocha.
2010. Opportunity for All: How the American Public
Benefits from Internet Access at U.S. Libraries.
IMLS-2010-RES-01. Washington, DC: Institute of
Museum and Library Services. https://www.imls. gov/
sites/default/files//publications/documents/
opportunityforall_0.pdf.
14.Horrigan, 2015.
15.Segal, Edward. 2020. “Public Libraries Can Help
Companies Survive the Coronavirus Crisis.”
Forbes, November 25. https://www.forbes.com/sites/
edwardsegal/2020/11/25/public-libraries-are-guiding-
companies-to-information-they-need-in-the-
pandemic/.
16.Gómez-Hernández, José-Antonio, Manuel
Hernández-Pedreño, and Eduardo Romero-Sánchez.
2017. “Social and Digital Empowerment of Vulnerable
Library Users of the Murcia Regional Library, Spain.”
El Profesional de la Información 26 (1):20–32.
doi:10.3145/epi.2017.ene.03.
17.Arns, Jennifer Weil, Robert Williams, and Karen Miller.
2013. Assessing the Value of Public Library Services:
A Review of the Literature and Meta-Analysis (META).
Columbia, SC: School of Library and Information
Science, University of South Carolina. http://www.
libsci.sc.edu/metaweb/ValuingPublicLibraries_
FinalReport.pdf.
18.Rea, Amy. 2020. “Reading Through the Ages |
Generational Reading Survey.” Library Journal,
January
6.https://www.libraryjournal.com?detailStory=Reading-
Through-the-Ages-Generational-Reading-Survey.
19.Panorama Project. 2018. “Community Reading Event
Impact Report.” New York: Panorama
Project. https://static1.squarespace.com/
static/5ae8ec5f70e8024a05804e7a/t/5c00
229e6d2a73e6ae5478a5/1543512743044/
Community+Reading+Event+Impact+Report+v1.pdf.
20. Santa Barbara Library. N.d. “SBPL Works!” Santa
Barbara, CA: Santa Barbara Library. https://www.
santabarbaraca.gov/gov/depts/lib/events/sbpl_
works!/sbpl_works!.asp.
a.Project results reported by Santa Barbara Public Library
to the California State Library, 2018–2019.
b.Saldana, Courtney. 2019. Personal communication,
October 3.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public
libraries that contributed photographs of their
programs and activities.
16
BEYOND BOOKS
Books are just the tip of the library iceberg. Public libraries help communities learn, explore, connect, and
have fun, going well beyond their traditional “library” brand.
Public programs explore arts and culture, health and wellness, civics, science, history, and technology. Career
centers and business resources help job seekers, entrepreneurs, and the local economy.
Online library users search databases, browse research materials, stream video, and receive reference
services and homework help via chat. Robust online access to library resources ensures that users’ essential
information needs are served all day, every day.
Digital labs and makerspaces provide access to the latest technology and support learning-by-doing, whether
that’s with state-of-the-art equipment or traditional hand tools. “Libraries of Things” make it possible to check
out binoculars along with trail maps, or a sewing machine to go with the latest fashion magazine.
Gallery spaces and special exhibitions showcase everything from local artists to seasonal events and regional
culture. Local history collections include personal papers, photographs, maps, and documents. Memory labs
help communities digitize their collections and preserve their histories.
If you can read it, hear it, watch it, play it, search for it, listen to it, learn with it, or sign up for it, chances are
your library ofers it!
GIVING THE COMMUNITY WHAT IT WANTS
•Public programs in California libraries typically
attract over 10 million attendees a year.1 They range
from hands-on STEAM activities and sports and
games to author presentations and community
discussions. These programs bring people
together and provide them with opportunities
for conversation, engagement, learning, and
enrichment.
•Summers in California public libraries are about
connecting and exploring as well as reading and
learning. In San Francisco, Summer Stride events
have taken library users all over the map, with free
shuttle service to nearby National Parks—plus talks
by park rangers, terrarium-building classes, and
visits to local farmers’ markets. In Oakland, library
staf create opportunities for teens to explore
local resources including free museum days,
skate parks, and swimming pools. In Burbank,
teens have created and hosted a summer murder
mystery night. After-hours quiz nights at the San
Mateo Public Library have brought adults together,
connected them with the library, and helped them
get to know their neighbors.2
•Collections, events, and public programs focusing
on video games can help draw young people
into the library—including reluctant readers, at-
risk youth, and the hard-to-reach segment of
male teens and young adults—and improve their
academic and life skills.3 Librarians with regular
gaming events report increased visitorship among
younger users,4 and in a nationwide survey of
400 librarians, 76 percent report that participants
in their gaming events have returned to use non-
game resources.5
17
OFFERING ACCESS TO TRUSTED INFORMATION
•Public libraries provide access to trusted
information through extensive collections of
databases and other resources. When asked
who they trust to provide them with news and
information, 78 percent of Americans choose
librarians and the library. In fact, 40 percent
of American adults say they trust libraries and
librarians “a lot”—compared with just 18 percent
or less for local news, national news, other
government sources, or social media.6
•A statewide initiative from the California State
Library enables public libraries to provide users
with free access to the New York Times. The
subscription provides access to English, Spanish,
and Mandarin Chinese-language versions of the
newspaper, and archives going back to 1851. In
2020, the database had 6.5 million page views
across the state.7
INNOVATING WITH LABS AND MAKERSPACES
•The IDEA Lab in San Diego County’s La Jolla/
Riford Library includes a computer lab, 3D printer
lab, and what is “quite possibly the frst biology
lab inside a public library anywhere in the world.
It contains everything required for the majority of
molecular biology techniques, such as a thermal
cycler, gel electrophoresis, and centrifuge.”8
•Makerspaces—collaborative workspaces with
equipment like laser cutters and 3D printers,
sewing machines and woodworking tools—
support innovation, provide equitable access to
technology and tools, and ofer opportunities for
people to learn and share at all ages.9 Programs
like the Tech Petting Zoo at the Mission Viejo
Library let kids and teens experiment with circuits,
create and print 3D models, and try out virtual
technology headsets.10
•Memory labs preserve personal and local
history by helping communities digitize photos,
documents, audiovisual recordings, and other
formats. The California State Library’s California
Revealed initiative helps public libraries and local
heritage groups digitize and preserve online
access to archival materials that tell the incredible
stories of the Golden State.12
•Berkeley Public Library’s Tool Lending Library,
established in 1979, was one of the frst in the
nation, and has served as a model for many other
public libraries. The collection has expanded
over the years, from about 500 objects to more
than 3,500. New items like a smartphone-and-
tablet repair kit refect the changing needs of the
community.13
•The Napa County Library’s “Library of Things”
supports lifelong learning and creativity by
providing the physical “things” necessary to
explore new areas of interest. Users can borrow
almost everything, including a sewing machine,
button maker, telescope, camera, projector,
cookie cutters, board games, musical instruments,
binoculars, museum passes, and puzzles.14
18
NOTES
1.Counting Opinions. N.d. “Program Attendance,
2018–19.” California Public Library Statistics: Ready
Reports. Toronto, ON: Counting Opinions. https://
www.countingopinions.com/pireports/report.
php?69f1d55157868a636ce6035db53f1d8c&live.
2. Cole, Natalie, and Virginia A. Walter. 2018.
Transforming Summer Programs at Your Library:
Outreach and Outcomes in Action, 52–56, 82–83.
Chicago: American Library Association.
3.Brown, Ron T., and Tamara Kasper. 2013. “The Fusion
of Literacy and Games: A Case Study in Assessing
the Goals of a Library Video Game Program.” Library
Trends 61, no. 4: 755–778. https://muse.jhu.edu/
article/517531/pdf.
4.Pham, Alex. 2008. “Libraries Score with Video
Games.” Los Angeles Times, April 17. https://www.
latimes.com/archives/la-xpm-2008-apr-17-me-
libraries17-story.html.
5.Nicholson, Scott. 2009. “Go Back to Start:
Gathering Baseline Data about Gaming in Libraries.”
Library Review 58, no. 3: 203–214. https://doi.
org/10.1108/00242530910942054.
6.Horrigan, John B. 2018. Libraries, Trust and Social
Capital: Libraries are Highly Trusted Institutions that
Cultivate Social Capital in the Communities They
Serve. Washington, DC: Urban Libraries Council.
https://www.urbanlibraries.org/fles/ULC_White-
Papers_LIBRARIES-TRUST-AND-SOCIAL-CAPITAL.
pdf#asset:11213.
7. Usage statistics provided by the New York Times to
the California State Library.
8.Friends of the La Jolla Library. 2021. “Life. Science.
Your Library . . . Your Idea Lab.” La Jolla, CA: Friends
of the La Jolla Library. https://lajollalibrary.org/your-
library/idea-lab/.
9. Harnett, Elizabeth J. 2016. “Why Make? An
Exploration of User-Perceived Benefts of
Makerspaces.” Public Libraries Online, November
28. http://publiclibrariesonline.org/2016/11/why-
make-an-exploration-of-user-perceived-benefts-of-
makerspaces/.
10.California State Library. N.d. “Pop-Up Makerspace.”
Sacramento, CA: California State Library. https://www.
library.ca.gov/services/to-libraries/copycat-grants/
pop-up-makerspace/.
11.California State Library. N.d. “Memory Lab.”
Sacramento, CA: California State Library. https://www.
library.ca.gov/services/to-libraries/copycat-grants/
memory-lab/.
12.California Revealed. 2019. “About.” Sacramento, CA:
California State Library. https://californiarevealed.org/
about.
13.Berkeley Public Library. N.d. “Tool Lending Library—a
Brief History.” Berkeley, CA: Berkeley Public Library.
https://www.berkeleypubliclibrary.org/locations/tool-
lending-library/tool-lending-library-brief-history.
14.Napa County Library. N.d. “Library of Things.”
Napa, CA: Napa County. https://www.countyofnapa.
org/2619/Library-of-Things
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public libraries
that contributed photographs of their programs and
activities.
19
HEALTH AND WELLBEING
Libraries provide nutritious meals to children and families during the summer and connect at-risk patrons
with social services and health resources. They support physical health by hosting ftness programs and
loaning out exercise equipment.
Libraries reduce loneliness and isolation by engaging community members of all ages in cultural events,
discussion groups, and social activities. In doing so, they help build community resilience and combat illnesses
like depression and dementia. This helps ofset the estimated $210 billion in annual costs associated with
depression in the United States.1
BOLSTERING PUBLIC HEALTH EFFORTS
•Public vaccination programs reduce the number of
severe fu infections by an estimated 40 percent,2
and public libraries can play an important role in
these programs. The Los Angeles County Library
has worked to ofer free and low-cost seasonal fu
vaccinations in library branches.3
•Almost one in four libraries in the United States
have ofered some kind of exercise class or
outdoor activity programming, such as StoryWalks,
Zumba, Yoga, and Tai Chi.4
•Public library programs that lend pedometers and
other equipment have been shown to increase
physical literacy and activity levels among
borrowers.5 The range of items available for
users to borrow from Sacramento Public Library
includes a disc golf set, bird watching kit, soccer
set and hiking gear.6
•Many libraries now employ social workers as part
of the library team. A report in Social Work Today
states that library social work “serves patron
needs through building community networks,
crisis intervention, and meeting unmet social
services needs where patrons are.”7 Libraries are trusted providers of health
information and partners in public health
eforts.
IMPROVING MENTAL AND COGNITIVE HEALTH AND WELLNESS
•A review of 29 studies concluded that following
a program of psychologist-directed reading
(including the use of self-help books) has positive
efects in the treatment of mild depression in
adults.8
•Libraries and literacy programs can be important
partners for clinicians treating depression in their
communities, especially where literacy rates are
low. In a clinical trial, patients assigned to receive
literacy training along with standard depression
treatment improved their reading abilities and
reported less severe symptoms.9
•Greater engagement in reading books, magazines,
and newspapers has been correlated with a lower
risk of dementia—independent of other factors
including overall health, educational level, age,
and gender.10
•Bibliotherapy—using reading materials for help
in solving personal problems and psychiatric
therapy—helps children heal after trauma, and
acquire skills to cope better with feelings of
bereavement, anxiety, and loss.11
20
COMBATING LONELINESS AND BUILDING COMMUNITY
•A survey of over 4,000 adult readers and non-
readers found that readers feel closer to their
friends and communities than non-readers. They
also “have higher levels of self-esteem and a
greater ability to deal with difcult situations.”12
•Seventy-seven percent of Americans live within
walking distance or a short ride from a public
library. A recent study found that such proximity
to neighborhood amenities corresponds with
increased levels of social connectedness,
satisfaction with their communities, and feelings
of safety and trust.13
PROVIDING HEALTH INFORMATION AND HEALTH LITERACY
•Literacy directly impacts how much people know
about healthy living and how well they care for
themselves. Literacy skills increase the percentage
of patients who recognize the symptoms and
warning signs of serious conditions like diabetes,
as well as identify and properly take prescribed
medications.14
•Seventy-three percent of Americans aged 16 and
over say libraries contribute to people fnding
the health information they need. Forty-two
percent of Americans who have used the library’s
computers, internet, or Wi-Fi have done so for
health-related searches.15 Nationwide, 59 percent
of libraries provide visitors with help identifying
health insurance resources.16
•Library-sponsored health information courses
increase the capacity of older adults to fnd and
understand basic health information and make
appropriate health decisions. In one study,
97 percent of those participating in a library-
sponsored health information course said they
learned “a lot.” Seventy-fve percent reported that
information they learned afected their decision
on a health or medically-related issue.17
Sit and Be Fit, a low-impact exercise program
for older adults and adults with disabilities
in Fresno County, has inspired a number of
copycat programs across the state. In Fresno,
the library partnered with Fresno Parks, After
School, Recreation, and Community Services
and the local Area Agency on Aging to provide
exercise programs for seniors and host
conversations on senior health and wellness.
Azusa, Monterey Park, and Alhambra public
libraries are now partnering with local senior
centers and adult recreation centers to keep
seniors fit in southern California.a
21
LUNCH AT THE LIBRARY
California’s Lunch at the Library initiative, launched
in 2013, has made it easier for libraries to provide
free meals to children and teens when the school
year ends.
In the summer, children and teens in families with
low incomes often struggle to have their basic needs
met. They have reduced or limited access to healthy
food, safe places to congregate, and learning
opportunities. In fact, 13 percent of California families
who eat meals at the library report that they don’t
get lunch anywhere else during the summer.
18 Food
insecurity has been linked with cognitive delays in
children, as well as with poorer overall health.19 20
During summer 2019, California public
libraries served 289,587 summer meals and
39,737 snacks to children and teens, and
engaged them and their families in games,
sports, and learning and enrichment programs.
In 2020, when communities were unable to
congregate because of the pandemic, library
staff gave out 296,124 grab-and-go meals and
over 350,000 free books and activity kits in the
summer, and extended their programs into the
fall.21
Libraries participating in summer meal programs also
partner with local food banks and other agencies
to provide meals for adults. They report increased
library cards issued and increased participation in
summer reading initiatives and programs for adults
and children.22 23
Lunch at the Library has been cited as a model for
increasing library participation in the USDA Summer
Food Service Program in numerous other states,
including Ohio, Colorado, Montana, Minnesota,
and Texas.24
22
NOTES
1.Greenberg, Paul E., Andree-Anne Fournier, Tammy
Sisitsky, Crystal T. Pike, and Ronald C. Kessler.
2015. “The Economic Burden of Adults with Major
Depressive Disorder in the United States (2005
and 2010).” Journal of Clinical Psychiatry 76, no. 2:
155–162. https://doi.org/10.4088/JCP.14m09298.
2.Rondy, Marc, Nathalie El Omeiri, Mark G. Thompson,
Alain Levêque, Alain Moren, and Sheena G. Sullivan.
2017. “Efectiveness of Infuenza Vaccines in
Preventing Severe Infuenza Illness among Adults:
A Systematic Review and Meta-Analysis of Test-
Negative Design Case-Control Studies.” Journal of
Infection 75, no. 5: 381–394. https://doi.org/10.1016/j.
jinf.2017.09.010.
3.Los Angeles County Library. N.d. “Free Flu Shots.”
Los Angeles, CA: County of Los Angeles. https://
lacountylibrary.org/free-fu-shots/.
4.Lenstra, Noah. 2017. “Movement-Based Programs
in U.S. and Canadian Public Libraries: Evidence of
Impacts from an Exploratory Survey.” Evidence Based
Library and Information Practice 12, no. 4: 214–232.
https://doi.org/10.18438/B8166D.
5.Weekes, Lisa, and Barbara Longair. 2016. “Physical
Literacy in the Library—Lethbridge Public Library—
Lethbridge, Alberta, Canada.” International
Information & Library Review 48, no. 2: 152–154.
https://doi.org/10.1080/10572317.2016.1176466.
6.Sacramento Public Library. 2021. “Library of Things.”
Sacramento, CA: Sacramento Public Library.
https://www.saclibrary.org/Books-Media/Specialty-
Checkouts/Library-of-Things.
7. Lambert, Christiane Petrin. 2020. “Libraries and
Social Workers—Perfect Partners.” Social Work Today
20, no. 2: 20. https://www.socialworktoday.com/
archive/MA20p20.shtml.
8.Gregory, Robert J., Sally Schwer Canning, Tracy
W. Lee, and Joan C. Wise. 2004. “Cognitive
Bibliotherapy for Depression: A Meta-Analysis.”
Professional Psychology: Research and Practice
35, no. 3: 275–280. https://psycnet.apa.org/
doi/10.1037/0735-7028.35.3.275.
9. Weiss, Barry D., Laurie Francis, Janet H. Senf, Kim
Heist, and Rie Hargraves. 2006. “Literacy Education
as Treatment for Depression in Patients with
Limited Literacy and Depression: A Randomized
Controlled Trial.” Journal of General Internal Medicine
21, no. 8: 823–828. https://doi.org/10.1111/j.1525-
1497.2006.00531.x.
10.Wilson, Robert S., Patricia A. Boyle, Lei Yu,
Lisa L. Barnes, Julie A. Schneider, and David
A.Bennett. 2013. “Life-span Cognitive Activity,
Neuropathologic Burden, and Cognitive Aging.”
Neurology 81, no. 4: 314–321. https://doi.org/10.1212/
WNL.0b013e31829c5e8a.
11.Vries, Dawn De, Zoe Brennan, Melissa Lankin, Rachel
Morse, Brandi Rix, and Teresa Beck. 2017. “Healing
With Books: A Literature Review of Bibliotherapy
Used with Children and Youth Who Have Experienced
Trauma.” Therapeutic Recreation Journal 51, no. 1:
48–74. https://doi.org/10.18666/TRJ-2017-V51-I1-7652.
12.Billington, Josie. 2015. Reading Between the Lines:
The Benefts of Reading for Pleasure. Liverpool:
Centre for Research into Reading, Literature
and Society, University of Liverpool. http://www.
letterpressproject.co.uk/media/fle/The_Benefts_of_
Reading_for_Pleasure.pdf.
13.Cox, Daniel A., and Ryan Streeter. 2019. The
Importance of Place: Neighborhood Amenities as a
Source of Social Connection and Trust. Washington,
DC: American Enterprise Institute. https://www.aei.
org/wp-content/uploads/2019/05/The-Importance-of-
Place.pdf.
14.Morrisroe, Joe. 2014. Literacy Changes Lives 2014:
A New Perspective on Health, Employment and
Crime. London: National Literacy Trust. https://cdn.
literacytrust.org.uk/media/documents/2014_09_01_
free_research_-_literacy_changes_lives_2014.pdf.
pdf.
15. Horrigan, John B. 2015. Libraries at the Crossroads:
The Public Is Interested in New Services and
Thinks Libraries Are Important to Communities.
Washington, DC: Pew Research Center. https://www.
pewresearch.org/internet/wp-content/uploads/
sites/9/2015/09/2015-09-15_libraries_FINAL.pdf.
16.Bertot, John Carlo, Brian Real, Jean Lee, Abigail
J.McDermott, and Paul T. Jaeger. 2015. 2014
Digital Inclusion Survey: Findings and Results.
College Park, MD: Information Policy & Access
Center, University of Maryland, College Park.
https://digitalinclusion.umd.edu/sites/default/fles/
uploads/2014DigitalInclusionSurveyFinalRelease.pdf.
17.Xie, Bo, and Julie M. Bugg. 2009. “Public Library
Computer Training for Older Adults to Access
High-Quality Internet Health Information.” Library &
Information Science Research 31, no. 3: 155–162.
https://doi.org/10.1016/j.lisr.2009.03.004.
23
18.Lunch at the Library. 2020. “Impact.” Sacramento, CA:
California State Library. https://lunchatthelibrary.org/
impact/.
19. Ke, Janice, and Elizabeth Lee Ford-Jones. 2015.
“Food Insecurity and Hunger: A Review of the Effects
on Children’s Health and Behaviour.” Paediatrics &
Child Health 20, no. 2: 89–91. https://academic.oup.
com/pch/article/20/2/89/2647265.
20.Center for Hunger-Free Communities. 2009. “Even
Very Low Levels of Food Insecurity Found to Harm
Children’s Health.” Philadelphia, PA: Drexel University.
https://drexel.edu/~/media/Files/hunger-free-center/
research-briefs/chw-lowlevelsoffoodinsecurity.ashx.
21.
21. Lunch at the Library, 2020.
22. Rubiner, Betsy. 2016. “Bright Spots in the Campaign
for Grade-Level Reading.” National Civic Review 105,
no. 2: 43–51. http://www.nationalcivicleague.org/wp-
content/uploads/2016/08/Brightsports.16.ncr_.pdf.
23. Cole, Natalie, and Patrice Chamberlain. 2015.
“Nourishing Bodies & Minds When School Is
Out: California’s Public Library Summer Meal
Programs.” Public Libraries Online, June 2. http://
publiclibrariesonline.org/2015/06/nourishing-bodies-
minds-when-school-is-out-californias-public-library-
summer-meal-programs/.
24. Lenstra, Noah, and Christine D’Arpa. 2019. “Food
Justice in the Public Library: Information, Resources,
and Meals.” International Journal of Information,
Diversity, and Inclusion 3, no. 4: 45–67. https://
jps.library.utoronto.ca/index.php/ijidi/article/
download/33010/25412/.
24
a.Project results reported by Alhambra Civic Center
Library, Azusa City Library, Fresno County Library, and
Monterey Park Bruggemeyer Library to the California
State Library, 2018–2019 and 2019–2020.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public libraries
that contributed photographs of their programs and
activities.
SUPPORTING VULNERABLE
POPULATIONS AND
ADDRESSING COMMUNITY NEEDS
As well-established, resource-rich community hubs, libraries are well-suited to supporting vulnerable
populations and addressing community needs.
Libraries provide services tailored to early learners and families, teens and seniors, adult learners, veterans,
jobseekers, people new to the United States, and people experiencing homelessness or mental illness. High-
speed broadband and technology lending programs increase digital equity. California’s 54 bookmobiles1
deliver services to people who face barriers accessing the library.
By helping vulnerable populations, free of charge, libraries are delivering the kinds of services Californians want
in their communities. Survey data shows that “91 percent of Californians support the provision of free services
for veterans and youth, 87 percent support services for seniors, 85 percent for young families, 83 percent for
people experiencing mental illness, 81 percent for individuals experiencing homelessness, and 71 percent for
new immigrants.”2
Public libraries in Imperial County have partnered to create spaces and programming for community
members with autism. The spaces include foor rockers, bean bags, and cushions, and sensory
baskets with shapes, fidgets, lap pads, and therapy balls. The programs include storytimes and
sensory exploration stations.a
HELPING CHILDREN, TEENS, AND FAMILIES
Early learning programs keep young children
playing, singing, talking, reading, and writing, and
prepare them for school. Summer programs provide
learning and enrichment opportunities that help
combat summer learning loss—and ofer free meals
for children and teens experiencing food insecurity.
•In a typical year, almost 800,000 Californians—
from early learners to adults—take part in public
library summer reading programs and over one
million attend summer activities at the library.3
•Food insecurity has been linked with cognitive
delays in children, as well as with poorer overall
health.4 5 When school lunch programs stop in
the summer, children in food-insecure and low-
income households turn to libraries and other
organizations for free, healthy meals and learning
opportunities.
•With 24,000 internet terminals6 and technology
lending programs, California public libraries
help to bridge the digital divide between those
who can and cannot aford private access to the
internet. Over 98 percent of public libraries have
public internet terminals and free public Wi-Fi.7
25
TEACHING ADULT LEARNERS
Library literacy services help adult learners develop basic reading and writing skills.
•Over 15,000 adults received tutoring in reading, writing, and math skills in a California public library during
the 2018–2019 fscal year.8 Adults with greater literacy and more education are more than twice as likely to
vote in national elections, while those with strong English-language skills are more than twice as likely to
become citizens as those with limited English profciency.9
ASSISTING VETERANS
Veterans Connect programs support veterans and
their families and provide veterans with opportunities
to serve as library volunteers and ambassadors.
•Only about 19 percent of California’s 1.8 million
veterans receive their earned benefts from the
federal Department of Veterans Afairs. California’s
Veterans Connect @ the Library program helps
veterans and their families navigate the complex
systems of federal, state, and local benefts
programs, and connects them with healthcare,
housing, and job opportunities.10
SUPPORTING OLDER ADULTS
Programs for seniors—from technology classes to
book discussion groups to exercise classes—build
social connectedness and cognitive ability and
support healthy, happy aging.
•Classes in basic computing skills—ofered at 90
percent of libraries—help close the generation
gap in digital literacy and internet use.11 Many
libraries also ofer “Tech Tuesdays” or similar
weekly drop-in sessions, where older adults with
varied technical needs can get personalized help
with e-readers, smartphones, tablets, and other
devices, allowing them to stay connected and
independent. Other services designed for seniors
include the delivery of specially-selected books to
residential facilities.12
26
Libraries in San Benito County, Inyo County, El Dorado County, the Inland Empire and other parts
of the state are investing in bookmobiles, book lockers, kiosks, and “open plus” technology
solutions which allow libraries to be used during unstaffed hours. The Sacramento Public Library
has commissioned a new fleet of electric bookmobiles to take library services in to the community.
The Santa Maria Public Library’s specially-outfitted library van provides literacy services, library
materials, computer access, and programming in places where community members live and
gather, including local housing authority developments.b
OFFERING AID TO PERSONS EXPERIENCING HEALTH
CONDITIONS AND HOMELESSNESS
Library workers, including social workers, connect
persons experiencing mental health conditions and
persons experiencing homelessness with social
services and resources.
•Libraries are “mental health hubs” supporting
community members with mental health and
substance abuse conditions. The San Francisco
Public Library was the frst in the nation to
employ a social worker on staf.13 In recent years,
hundreds of California library staf have been
trained in Mental Health First Aid—learning about
the prevalence and symptoms of mental illness
as well as de-escalation strategies—through the
State Library’s Mental Health Initiative.
•Libraries continue to support vulnerable
populations even when their doors are closed.
Keeping Wi-Fi networks on 24/7 and boosting
service to reach outdoor areas around library
buildings keeps users connected.14 In San Luis
Obispo, county ofcials converted parking lots
to safe overnight refuges with bathrooms and
showers for those sleeping in their cars during the
COVID-19 pandemic. This program began in the
Los Osos Library parking lot.15
WELCOMING IMMIGRANTS
For the millions of Californians born in another
country, libraries provide pathways to learning a
new language and connections to the communities
they call home.
•Roughly 27 percent of California’s population
are immigrants—over 10 million individuals.16
Nationwide, 55 percent of recent immigrants use
the library on a daily or weekly basis.17
•Library resources such as English-language
education,18 civics courses, and programs for job-
seekers make it easier for immigrants to integrate
into new surroundings.19 Library programs “serve
as a gateway to the workforce by providing access
to critical and employment skills.” They “help new
Americans overcome the barriers to becoming
more engaged members of their communities.”20
27
Anaheim Public Library’s Welcoming Anaheim: Immigrant and Refugee Integration project provides
local immigrants and refugees with access to resources and materials in its Citizenship Corner.
Programs feature topics like acclimating to a new community and how to find citizenship information.
Community partners provide counseling to help with integration, acclimation, and citizenship.c
NOTES
1.California State Library. 2021. Public Library StatisticsPortal. Sacramento, CA: California State Library.
https://ca.countingopinions.com/index.php?page_id=3.
2. Williams, Shannon, Kim Nalder, Raluca Buzdugan, andJessica Newham. 2019. The Value of Public Libraries:Measuring the Opinions of California Residents.
Sacramento, CA: Institute for Social Research,California State University, Sacramento.
3.California Library Association. 2020. “Impact.”Summer @ Your Library: Explore, Learn, Read,Connect. Pasadena, CA: California Library
Association. https://calchallenge.org/impact/.
4.Ke, Janice, and Elizabeth Lee Ford-Jones. 2015.“Food Insecurity and Hunger: A Review of the Efectson Children’s Health and Behaviour.” Paediatrics &Child Health 20, no. 2: 89–91. https://academic.oup.com/pch/article/20/2/89/2647265.
5.Center for Hunger-Free Communities. 2009. “EvenVery Low Levels of Food Insecurity Found to HarmChildren’s Health.” Philadelphia, PA: Drexel University.https://drexel.edu/~/media/Files/hunger-free-center/research-briefs/chw-lowlevelsofoodinsecurity.ashx.
6.California State Library. 2020. “California PublicLibrary Statistics.” Sacramento, CA: California State
Library. https://www.library.ca.gov/services/to-libraries/statistics/.
7. Bertot, John Carlo, Brian Real, Jean Lee, AbigailJ.McDermott, and Paul T. Jaeger. 2015. 2014Digital Inclusion Survey: Findings and Results.
College Park, MD: Information Policy & AccessCenter, University of Maryland, College Park.https://digitalinclusion.umd.edu/sites/default/fles/
uploads/2014DigitalInclusionSurveyFinalRelease.pdf.
8.California Library Literacy Services. 2020. Report to
the Legislature on the California Library Literacy andEnglish Acquisition Services Program of the CaliforniaState Library: 2018–2019 Fiscal Year. Sacramento,
CA: California State Library. https://libraryliteracy.org/wp-content/uploads/2020/05/1819-CLLS-report-to-the-legislature.pdf.
9. National Commission on Adult Literacy. 2008.Reach Higher, America: Overcoming Crisis in theU.S. Workforce. New York: Council for Advancementof Adult Literacy. https://fles.eric.ed.gov/fulltext/ED506605.pdf.
10. Wolfe, Barbara. 2018. Veterans Connect @ theLibrary: Five Year Evaluation. Sacramento, CA:California State Library. http://calibrariesforveterans.org/fles/Vets_Connect_Eval_2018.pdf.
11.Bertot at al., 2015.
12.Horton, Jalesia. 2019. “Senior Citizens in the Twenty-First-Century Public Library.” Public Library Quarterly
38, no. 2: 179–192. https://doi.org/10.1080/01616846.2018.1554176.
13.Stringer, Heather. 2020. “Libraries as Mental HealthHubs: Across the United States, Libraries are Strivingto Offer Visitors Mental Health Supports.” Monitor onPsychology 51, no. 3: 26. https://www.apa.org/
monitor/2020/04/libraries-health-hubs.
14.American Library Association. 2020. “ALARecommends Libraries Leave Wi-Fi Open
During Closures.” American Libraries, March 23.Chicago, IL: American Library Association. https://americanlibrariesmagazine.org/blogs/the-scoop/ala-
recommends-libraries-leave-wi-fi-open-during-closures/.
15.Showalter, Rachel. 2020. “SLO County Safe ParkingProgram Gives Homeless a Place to Sleep.” KSBY6News, March 27. Santa Barbara, CA: KSBY. https://www.ksby.com/news/local-news/slo-county-safe-
parking-program-gives-homeless-a-place-to-sleep.
16.Becerra, Xavier. 2018. Promoting Safe and Secure
Libraries for All: Guidance and Model Policies toAssist California’s Public Libraries in Responding
to Immigration Issues. Sacramento, CA: Office of the
Attorney General, California Department of Justice.https://oag.ca.gov/sites/all/files/agweb/pdfs/immigration/libraries.pdf.
17.Institute of Museum and Library Services. 2012.
“Talking Points: Libraries Are Key to Success for New
Americans.” Washington, DC: Institute of Museum andLibrary Services. https://www.imls.gov/sites/default/files/publications/documents/newamericans.pdf.
18.Kong, Luis. 2011. “Failing to Read Well: The Role
of Public Libraries in Adult Literacy, ImmigrantCommunity Building, and Free Access to Learning.” InAdult Education Research Conference: 2011Conference Proceedings (Toronto, ON, Canada),
388–393. Manhattan, KS: New Prairie Press, KansasState University Libraries. https://newprairiepress.org/aerc/2011/papers/57.
19.Vårheim, Andreas. 2014. “Trust in Libraries and Trustin Most People: Social Capital Creation in the PublicLibrary.” Library Quarterly 84, no. 3: 258–277. https://doi.org/10.1086/676487.
20. Institute of Museum and Library Services, 2012.
a.Project results reported by Imperial County Library tothe California State Library, 2019–2020.
b.Project results reported by Santa Maria Public Libraryto the California State Library, 2019–2020.
c.Project reports reported by Anaheim Public Library tothe California State Library, 2019–2020.
Value of Libraries photo credits: Christian Koszka, Terry Lorant, Becky Ruppel, and the California public libraries that contributed photographs of their
programs and activities.
28
TECHNOLOGY
AND DIGITAL EQUITY
As community anchors with high-speed broadband, computer labs, and technology lending and digital
learning programs, libraries increase digital equity and support the information needs of a 21st Century society.
Even though most Americans have a cell phone,1 one in four people use the public computers, broadband,
or Wi-Fi during their visit to the public library. 2 They also borrow laptops, Chromebooks, and hotspots. Many
people nationwide, particularly lower-income households and those living in rural areas, still lack home
computers and adequate connectivity. They depend on libraries.
Library users check out e-books, access databases, and take part in programs through library websites.
Library staf assist virtual visitors through chat, email, and other online reference services. Virtual visits to
California libraries almost equaled in-person visits in 2019—113 million online and 138 million in person.3 Once
the pandemic hit in 2020, virtual visits became the way most Californians connected with their libraries.
Libraries also ofer innovative technology-based
services including multimedia labs, augmented
reality, coding, and robotics programs, as well as
online gaming. Library staf provide personalized
tech-help sessions for patrons, setting up their mobile devices for checking out e-books and audiobooks.
Supporting the Information Needs
of a 21st Century Society
CONNECTING PEOPLE AND TECHNOLOGY
•California’s State Broadband Action Plan afrms
that broadband is “a critical service, not a luxury”
and its frst goal is to ensure that “all Californians
have high-performance broadband available at
home, schools, libraries, and businesses.”4
•As of 2019, 12 percent of California households
still did not have a broadband internet connection,
while a further 10 percent were connected
through a smartphone only.5 The digital divide
impacts communities inequitably. “Residents in
less populated areas have much less access to
broadband services … and the poor, the less-
educated, the diferently abled, seniors, and
people of color also feel the costs of the digital
divide.”6
•Libraries play a key role in the state’s strategy to
expand broadband access. As anchor institutions
that provide critical services like access to
technology and high-speed broadband, and that
are “leading the way” in digital skills and literacy
training, libraries are essential to delivering
“Broadband for All” in California.7
•With 24,000 internet terminals statewide,8
California public libraries provide free online
access for their communities—helping to bridge
the digital divide between those who can and
cannot aford private access to the internet. Over
98 percent of public libraries have public internet
terminals and free public Wi-Fi.9
•Eighty percent of California’s main and branch
libraries (897 locations) are connected or
connecting to high-speed broadband through the
California Research and Education Network—a
high-capacity network with more than 8,000 miles
of optical fber.10
•Nearly every library has some kind of program to
provide basic training in internet and computer
use.11 With digital literacy skills named as a top
priority for workforce development by the federal
government, libraries are essential partners in the
nationwide network of job centers.12
29
BEING A 24/7 COMMUNITY RESOURCE
•Library websites welcome virtual visitors around
the clock, ofering services like chat reference,
access to the library catalog for holds and
checkouts, and connections to databases and
other online resources.
•The number of checkouts of electronic materials
by California library users more than doubled
between 2014 and 2020, increasing from 20.7
million to 44.5 million.13
•Wi-Fi hotspot lending programs, movie streaming
and downloads, and after-hours wireless access
that extends to outdoor seating areas and parking
lots are among the technology innovations that
make public libraries “anchor institutions in smart
communities.”14 These same oferings enabled
libraries to maintain high levels of service to users
while buildings were closed during the COVID-19
pandemic.
Tweens who took part in Palo Alto City
Library’s Coding with the Robot program,
taught the library’s programmable humanoid
robot to walk, talk, and dance using coding,
robotics, and computational thinking.c
Adigital media lab at Burbank Public
Library supports the workforce needs
of the entertainment industry. It gives adults
opportunities to improve their skills and
create prototypes and portfolios, and ofers
students access to specialized equipment.
During summer 2020, lab staf provided
teens with a virtual summer camp where they
produced a news show capturing stories
from the pandemic.a
“In 2019, LA County Library hosted nearly
1.5 million internet sessions on library
PCs and over 4 million sessions on library
Wi-Fi, demonstrating the high level of use of
these resources. Expanding library Wi-Fi range
ensures an essential connection to job-seeking
resources, educational materials, information,
and benefits that the most underserved
in these communities lack.”d
In Humboldt County, the public library,
Humboldt State University, and the Chamber
of Commerce have partnered to increase access
to technology among low-income students,
and support lifelong learning, digital literacy,
and job seeking. Together, they provide
students with Chromebooks and offer
digital literacy workshops.b
30
NOTES
1.Pew Research Center. 2019. “Mobile Fact Sheet.”
Washington, DC: Pew Research Center. https://www.
pewresearch.org/internet/fact-sheet/mobile/.
2. Horrigan, John B. 2015. Libraries at the Crossroads:
The Public Is Interested in New Services and
Thinks Libraries Are Important to Communities.
Washington, DC: Pew Research Center. https://www.
pewresearch.org/internet/wp-content/uploads/
sites/9/2015/09/2015-09-15_libraries_FINAL.pdf.
3.Counting Opinions. N.d. “Summary Report:
2018–19.” Toronto, ON: Counting Opinions. https://
www.countingopinions.com/pireports/report.
php?b2f208d620414747f0abbd034d539cc3&live.
4. California Broadband Council. 2020. Broadband
Action Plan 2020: California Broadband for All.
Sacramento, CA: California Broadband Council.
https://broadbandcouncil.ca.gov/wp-content/uploads/
sites/68/2020/12/BB4All-Action-Plan-Final.pdf.
5.Berkeley IGS Poll. 2019. Internet Connectivity and
the “Digital Divide” in California—2019: Results from
a Statewide Survey Conducted for the California
Emerging Technology Fund. Berkeley, CA: Institute
of Governmental Studies, University of California,
Berkeley. https://www.cetfund.org/wp-content/
uploads/2019/08/005_003_002_CETF_2019_002_
IGS_Poll_CA_Digital_Divide_ppt.pdf.
6.California Broadband Council, 2020.
7. California Broadband Council, 2020.
8.California State Library. 2020. “California Public
Library Statistics.” Sacramento, CA: California State
Library. https://www.library.ca.gov/services/to-
libraries/statistics/.
9. Bertot, John Carlo, Brian Real, Jean Lee, Abigail
J.McDermott, and Paul T. Jaeger. 2015. 2014
Digital Inclusion Survey: Findings and Results. College
Park, MD: Information Policy & Access Center,
University of Maryland, College Park. https://
digitalinclusion.umd.edu/sites/default/files/
uploads/2014DigitalInclusionSurveyFinalRelease.pdf.
10. High-Speed Broadband in California Libraries is an
initiative of the California State Library, funded by the
State of California. Data is current as of December
2020.
11. Bertot et al., 2015.
12. Wu, Portia, Johan Uvin, and Susan Hildreth. 2014.
“Libraries and the Workforce Innovation and
Opportunity Act.” Washington, DC: Office of Career,
Technical, and Adult Education, U.S. Department
of Education. https://sites.ed.gov/octae/2014/11/14/
libraries-and-the-workforce-innovation-and-
opportunity-act/.
13. California State Library. 2021. Public Library Statistics
Portal. Sacramento, CA: California State Library.
https://ca.countingopinions.com/index.php?page_
id=3.
14. Mersand, Shannon, Mila Gasco-Hernandez, Emmanuel
Udoh, and J. Ramon Gil-Garcia. 2019.
“Public Libraries as Anchor Institutions in Smart
Communities: Current Practices and Future
Development.” In Proceedings of the 52nd Hawaii
International Conference on System Sciences, 3305–
3314. Manoa, HI: University of Hawaii at Manoa.
https://doi.org/10.24251/HICSS.2019.399.
a.Project results reported by Burbank Public Library to
the California State Library, 2019–2020.
b.Project results reported by Humboldt State University
to the California State Library, 2019–2020.
c.California State Library. N.d. “Robo Dojo (Formerly
Coding with the Robot).” Sacramento, CA: California
State Library. https://www.library.ca.gov/services/to-
libraries/copycat-grants/the-journey-begins/.
d.Project results reported by Los Angeles County Library
to the California State Library, 2020–2021.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public libraries
that contributed photographs of their programs and
activities.
31
CRISIS RESPONSE AND
COMMUNITY RESILIENCE
California’s geography and biodiversity is stunning, but brings with it drought and wildfres, storms and
fooding, earthquakes, and seasonal extremes of temperature.
Libraries are categorized as essential services by the Federal Emergency Management Agency.1 Library
workers are “second responders” and “information frst responders.”2 California’s public libraries help their
communities be better prepared, more responsive, and more resilient when crisis happens.
When community members are displaced from their homes, separated from loved ones, or struggling with
other efects of disasters, libraries provide essential resources. Libraries help their communities charge cell
phones, connect to Wi-Fi, and access food and water. Public internet terminals connect community members
to family, friends, insurance providers, and other agencies.3
Seventy-nine of California’s 185 library jurisdictions report providing crisis support to their
community during the 2018–2019 fiscal year.a
RESPONDING TO CRISIS
•Librarians and disaster response agents whose
libraries and communities have experienced
earthquake, flooding, hurricane, mudslide,
tornado, wildfire, and winter storm confirm that
libraries enhance community resilience in four
key areas: economic development, social capital,
information and communication, and community
competence, which includes flexibility, creativity,
and problem-solving.4
•Often, claims for insurance and disaster relief
funding can only be filed online and require
up-to-date internet browser software. With
24,000 internet terminals, plus equipment like
photocopiers and printers, California’s public
libraries provide essential resources during and
after disasters.5
•A National Library of Medicine project examined
the disaster response efforts of libraries, finding
that “librarians’ abilities to evaluate, organize,
and disseminate accurate information made
them ideal partners for emergency planners and
disaster response agencies.”6
•Heat emergencies are increasingly common
in California. Between 1998 and 2014, heat
emergencies caused more deaths than all other
declared disaster events combined.7 Public
libraries provide a place for people to take shelter,
cool off, breathe better-quality air, and drink water.
As one Public Health Emergency Preparedness
Coordinator said: “The biggest issue we have is
that when we open cooling centers or encourage
people to use public air-conditioned places they
are very underutilized unless they are places
people regularly go to, like the library.”8
32
CASE STUDY: NAPA COUNTY LIBRARY
Between summer 2014 and fall 2018, Northern
California experienced two major natural disasters
that tested the Napa County Library’s resources and
response capacity.
On August 24, 2014, a magnitude 6.0 earthquake
caused one death, at least 200 injuries, and an
estimated $1 billion in damage. In the quake’s
aftermath, county departments used the library
as a temporary hub for vital functions, including
Child Support Services, the Public Defender, and
the District Attorney. Library staf assisted with
recovery eforts by working in the Local Assistance
Center. County departments relied on the library as
a partner and a bridge to hard-to-reach clients for
public services.
Before the community could fully recover from the
earthquake, wildfres broke out in Napa and Sonoma
counties in October 2017. The Tubbs fre ultimately
burned for over three weeks across nearly 37,000
acres of Napa, Sonoma, and Lake Counties. Dozens
of people were killed and fve percent of homes in
the area (over 4,600 homes) were destroyed. The
relationships, trust, and results gained through
partnerships built after the earthquake positioned
the library to play an essential role as the wildfres
raged. The County Executive Ofce, as lead in the
Emergency Operations Center, tasked the library
with keeping the community informed. Fires took
out phone lines, cable, and internet connections
for the vast majority of residents, making the library
their lifeline for safety, health, and welfare updates.
Library staf signed residents up for NIXLE, the
text-based emergency notifcation system used
by CalFire and county agencies, and registered
residents on the Red Cross-sponsored Safe & Well
website, enabling family members to make sure
their loved ones were safe. With access to internet
and phone service limited, printed copies of maps,
hazard notifcations, and health alerts were posted
on whiteboards in library lobbies.
In later months, when power and internet
across the county were shut down for public
safety during extreme weather conditions, libraries
remained open and online. They experienced a 92
percent increase in door count, with individuals and
business owners alike pouring through the doors
to use power strips, charging stations, laptops,
and printers. Many patrons reported that the
library was the first place they thought to go when
they needed help; others learned about library
services and programs while they waited for an
available power outlet.
Danis Kreimeier, Napa County Librarian
(ret.)
NorthNet Library System has created libraryrecovery.org, a resource-rich website to help libraries
and their communities prepare for, respond to, and recover from disasters.
33
NOTES
1. Federal Emergency Management Agency. 2020.
Public Assistance Program and Policy Guide: Version
4, Efective June 1, 2020. Washington, DC: Federal
Emergency Management Agency. https://www.
fema.gov/sites/default/fles/2020-06/fema_public-
assistance-program-and-policy-guide_v4_6-1-2020.
pdf.
2.Stricker, Michele. 2019. “Ports in a Storm: The
Role of the Public Library in Times of Crisis.”
Collaborative Librarianship 11, no. 1: 11–16.
https://digitalcommons.du.edu/cgi/viewcontent.
cgi?article=1406&context=collaborativelibrarianship.
3.Hagar, Chris. 2015. “Public Library Partnerships
with Local Agencies to Meet Community Disaster
Preparedness and Response Needs.” In Proceedings
of the ISCRAM 2015 Conference (Kristiansand,
Norway, May 24–27, 2015). http://idl.iscram.org/fles/
chrishagar/2015/1276_ChrisHagar2015.pdf.
4. Patin, Beth. 2020. “What Is Essential? Understanding
Community Resilience and Public Libraries in the
United States during Disasters.” Proceedings of the
Association for Information Science and Technology
57: e269. https://asistdl.onlinelibrary.wiley.com/
doi/10.1002/pra2.269.
5.Counting Opinions. N.d. “Summary Report:
2018–19.” Toronto, ON: Counting Opinions. https://
www.countingopinions.com/pireports/report.
php?b2f208d620414747f0abbd034d539cc3&live.
6.Featherstone, Robin M., Becky J. Lyon, and Angela
B.Ruffin. 2008. “Library Roles in Disaster Response:
An Oral History Project by the National Library of
Medicine.” Journal of the Medical Library Association
96, no. 4: 343–350. https://
doi.org/10.3163/1536-5050.96.4.009.
7.City of Los Angeles. 2014. “Extreme Heat and Cold
Annex.” Updated December 2. Los Angeles, CA: City
of Los Angeles. https://www.laparks.org/sites/default/
files/info/emergency/heatCold.pdf.
8.Seville, Aleka, and Nik Steinberg. 2016. California
Heat & Health Project. Berkeley, CA: Four
Twenty Seven. http://427mt.com/wp-content/
uploads/2017/01/427_CA_HeatHealth_DecisionTool_
UserNeedsAssessment-1.pdf.
a.Counting Opinions. N.d. “Summary Report: 2018–19.”
Toronto, ON: Counting Opinions. https://
www.countingopinions.com/pireports/report.php?
b2f208d620414747f0abbd034d539cc3&live.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public
libraries that contributed photographs of their
programs and activities.
34
LIBRARIES AND COVID-19
As information providers, community conveners, and partners in education, public health, crisis response,
and community recovery eforts, public library staf knew they would be an important part of the response
to COVID-19.
Libraries quickly shifted their service models. They expanded virtual services and online resources, made
physical items available through curbside pick-up and home delivery, and adapted existing programs like
Lunch at the Library to address food insecurity in the wake of school closures.
The majority of libraries report doing even more of what they already do well—
building partnerships, providing family-friendly and widely accessible resources,
and helping meet the demand for essentials like food, information, and technology.1
Innovative programs, policies, and partnerships that libraries put in place before
and during the pandemic are helping them continue to deliver essential services.
The virtual lights are on even when the front doors are closed.
EXPANDING SERVICES
•Library websites already ofered free, 24/7 access
to many resources—from e-books to streaming
video and recorded public events. By April 1, 2020,
when 98 percent of libraries surveyed nationwide
had closed their doors to the public, 74 percent
had expanded their online check-out services,
61 percent had added online programming, and
around 40 percent had added to their phone and
online reference services.2
•In a nationwide survey, 81 percent of libraries
responding said they left their public Wi-Fi
network on for after-hours internet access
before the pandemic; a further 12 percent
added or expanded this service in response to
the coronavirus closures. Forty-four percent of
libraries also located access points to boost the
Wi-Fi signal for easier connecting from parking
lots and other nearby spaces. By April 2020, 23
percent of libraries were ofering mobile hotspots
for checkout.3
•Even small policy changes can have a big impact
on library use and users. As branches began to
close in 2020, libraries quickly extended loan
periods on materials, increased renewal and
item-checkout limits, canceled fnes and fees,
and made it easier to get a library card online to
facilitate distance learning.4
•At a time when misinformation can be lethal, and
many Americans doubt what they read online or
in the news, the library’s trustworthiness5 is more
important than ever. People expect libraries to
provide accurate, carefully vetted and sourced
information, especially in times of crisis.6 By
April 2020, 74 percent of surveyed libraries
were using social media to share up-to-date
COVID-19 information, and 62 percent were using
it to promote participation in the United States
Census.7
35
REDIRECTING RESOURCES TOWARD SUSTAINED SUPPORT
•Many libraries repurposed equipment, supplies,
and materials to help with COVID-19 relief, creating
masks and shields for healthcare workers and
fre departments. Library staf created “lists and
lists of resources for children’s activities; plans
for improving adult job skills and dealing with job
loss; hobby ideas; reading lists; ways to sleep
better, meditate, and stay calm; ways to exercise;
and ideas for virtual, social interaction.”8
•Bookdrops in Oakland became collection bins for
donated masks.9 In San Francisco, the city’s public
libraries were converted to childcare centers to
assist healthcare workers in the early weeks of
the statewide shelter-in-place orders.10 Library
workers helped staf food pantries, made grocery
and meal deliveries to those in need, assisted
with the city’s communication eforts, and served
as contact tracers. Phone and chat reference
expertise makes librarians excellent partners
for the urgent information needs that arise in
emergency service.11
•Hundreds of library staf members in the Los
Angeles County library system have served as
disaster service workers during the pandemic.
While their colleagues continued delivering
essential library services, these workers served
as contact tracers, and worked with the Homeless
Initiative and the Los Angeles Regional Food
Bank. As one library administrator states, “We had
a lot of people step up for these assignments that
were not in their day-to-day job duties, but they
did it and did well.”12
•The Corona Public Library is reimagining its
outdoor programs to keep kids learning, moving,
and connecting with others during the pandemic.
Library staf are presenting storytimes with whole-
body movement and activities; they’ve created
discovery boxes that encourage imagination
and exploration; and they’re using hula hoops to
support and maintain social distancing.13
36
The El Dorado County Library immediately put its 3-D printers to work creating masks and face
shields for healthcare workers. By early April 2020, they had formed a partnership with a local
pharmaceutical startup to help produce and distribute thousands of face shields to local
medical personnel and frontline workers.a By October, the library was also partnering with the El
Dorado County Registrar of Voters to provide more face shields to poll workers, as well as hosting
a voting center and drive-up ballot collection boxes at branches countywide.b
The library distributes free food, diapers, and other essentials in partnership with the Placer
Food Bank, El Dorado Community Foundation, and First 5 El Dorado Commission.c Library staff
also help community members register for vaccine appointments online. Many in the county do
not have computers or access to the internet. The library received 200 calls and had dozens of
people waiting at the library doors in the first three hours of offering this service.d
NOTES
1. American Library Association. 2020. Libraries
Respond: COVID-19 Survey: Survey of Response
& Activities: Results Collected May 12–18, 2020.
Chicago, IL: American Library Association. http://www.
ilovelibraries.org/sites/default/fles/PLA-MAY-2020-
COVID-19-Survey-Results_PDF-Summary-web.pdf.
2. Public Library Association. 2020. Public Libraries
Respond to COVID-19: Survey of Response &
Activities: Results Collected March 21 – April 1, 2020.
Chicago, IL: American Library Association. http://www.
ala.org/pla/sites/ala.org.pla/fles/content/advocacy/
covid-19/PLA-Libraries-Respond-Survey_Aggregate-
Results_FINAL2.pdf.
3.Public Library Association, 2020.
4.Public Library Association, 2020.
5.Horrigan, John B. 2018. Libraries, Trust and Social
Capital: Libraries are Highly Trusted Institutions that
Cultivate Social Capital in the Communities They
Serve. Washington, DC: Urban Libraries Council.
https://www.urbanlibraries.org/fles/ULC_White-
Papers_LIBRARIES-TRUST-AND-SOCIAL-CAPITAL.
pdf#asset:11213.
6.Stricker, Michele. 2019. “Ports in a Storm: The
Role of the Public Library in Times of Crisis.”
Collaborative Librarianship 11, no. 1: 11–16.
https://digitalcommons.du.edu/cgi/viewcontent.
cgi?article=1406&context=collaborativelibrarianship.
7. Public Library Association, 2020.
8.Fallows, Deborah. 2020. “Public Libraries’ Novel
Response to a Novel Virus.” The Atlantic, March 31.
https://www.theatlantic.com/notes/2020/03/public-
libraries-novel-response-to-a-novel-virus/609058/.
9. Hammerl, Teresa. 2020. “Where to Donate Masks,
Gloves and Supplies for San Francisco & Oakland
Hospitals in Need.” Hoodline, March 25. https://
hoodline.com/2020/03/where-to-donate-masks-
gloves-and-supplies-for-san-francisco-hospitals-in-
need.
10.Kelly, Maureen. 2020. “Emergency Child Care
Services Being Offered in San Francisco amid Shelter
in Place.” KRON4, March 16. https://www.kron4.com/
news/emergency-child-care-services-being-offered-in-
san-francisco-amid-shelter-in-place/.
11.Ford, Anne. 2020. “Other (Pandemic) Duties as
Assigned.” American Libraries, April 24. https://
americanlibrariesmagazine.org/blogs/the-scoop/other-
pandemic-duties-as-assigned/.
12.Abel, Judy. 2021. “Malibu Librarians Become
Emergency Disaster Workers: Library Employees Shift
Gears from ‘Feeding the Mind’ to ‘Feeding the Body.’”
Malibu Times, January 21. http://www.malibutimes.
com/news/
article_003ae784-5ae4-11eb-95c3-2307feb8f44c.html .
13.Project results reported by Corona Public Library to
the California State Library, 2020–2021.
a.Shaddox, Rowena. 2020. “Startup Company Works
with El Dorado County Library to Get Face Shields to
Medical Workers.” Fox40, April 7. https://fox40.com/
news/local-news/startup-company-works-with-el-
dorado-county-library-to-get-face-shields-to-medical-
workers/.
b.Orona, Celia. 2020. “State Librarian Takes a Close
Look at El Dorado County’s Success.” Mountain
Democrat, October 21. https://www.mtdemocrat.com/
prospecting/state-librarian-takes-a-close-look-at-el-
dorado-countys-success/.
c.Orona, 2020.
d.Brooks, Carolyn. 2021. Personal communication,
March 8.
Value of Libraries photo credits: Christian Koszka, Terry
Lorant, Becky Ruppel, and the California public
libraries that contributed photographs of their
programs and activities. CDC photo credit: Alissa
Eckert, MSMI, Dan Higgins, MAMS.
37
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20 W. Duarte Rd. Arcadia, CA. 91006
www.ArcadiaCA.gov/Library
626.821.5569 Connect with us!
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& much more!
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When using the LinkedIn Learning app, the Library ID is arcadialibrary .
Arcadia Public Library
20 W. Duarte Rd. Arcadia, CA. 91006
www.ArcadiaCA.gov/Library
626.821.5569 Connect with us!
Learn & grow with
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or scan the QR code for direct access
Join Skillshare, an online learning community
with thousands of inspiring classes
for creative & curious people.
Classes are taught by real working professionals & cover topics such as
illustration, design, photography, video, freelancing, & more.
Skillshare’s offers on-demand classes, with a combination of video lessons
& class projects that fit YOUR schedule & skill level.
Arcadia Public Library
20 W. Duarte Rd. Arcadia, CA. 91006
www.ArcadiaCA.gov/Library
626.821.5569 Connect with us!
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FROM HOME!
DIGITAL
MAGAZINES
& NEWSPAPERS
Arcadia Public Library
20 W. Duarte Rd. Arcadia, CA 91006
626.821.5569 - arcadiaca.gov/library
M-Th 10-9, F-Sa 10-6 Connect with us!
- Go to the PressReader.com
or download the PressReader app.
- Click on the Sign in button
- Click on Library or Group,
search for Arcadia Public Library.
- Enter your Library Card number.
Enter the entire number with no spaces.
- Select your publication & start reading!
PressReader gives you same day access to newspapers & magazines from around the
world - including LA Times- in full color, full page format. With PressReader you can
hold an enhanced digital replica of your favorite publication & read it cover to cover!
Arcadia Public Library
2 0 W. Duarte Rd. Arcadia, CA. 91006
www.ArcadiaCA.gov/Library
626.821.5569 Connect with us!
BOOKISH
Join fellow bookish readers
f or fun & interesting
discussions!
A R C A D I A P U B L I C L I B R A R Y
Weather
b y Jenny Offill
February 22nd
10 AM
Hired by her mentor to answer
letters from increasingly
polarized fans, a librarian
struggles between the limits
of her knowledge & growing
crises in the outside world.
Secondhand
b y Adam Minter
July 26th
10 AM
A global exploration of the
hidden market for used stuff &
a travelogue that follows
unwanted, obsolescent
objects’ journeys into a
reusable future.
The Last Night at the Ritz
by Elizabeth Savage
April 26th
10 AM
A masterfully written novel
of friendship and love & the
ways we deceive each other
& ourselves.
Ask Again, Yes
by Mary Beth Keane
May 24th
10 AM
Rookie NYPD cops & their
families become close friends.
Conflict & tragedy tear at
their friendship- until their
children fall in love.
The Art Forger
by B.A. Shapira
August 23rd
10 AM
A young artist agrees to forge
a painting for a gallery owner,
but begins to suspect the
painting itself may be a
forgery.
The Seven Husbands of
Evelyn Hugo
September 27th
10 AM
Movie star Evelyn Hugo
reaches out to an unknown
writer & offers her the once-
in-a-lifetime opportunity to
write her autobiography.
The Note Through the Wire
by Doug Gold
October 25th
10 AM
The real-life, unlikely romance
between a resistance fighter
and prisoner of war set in
World War II Europe.
The Mystery of
Mrs. Christie
by Marie Benedict
June 28th
10 AM
The untold story of Agatha
Christie’s mysterious eleven
day disappearance.
Electric Universe
by David Bodanis
January 25th
10 AM
Tales of romance, divine
inspiration, & fraud in the
story of how electricity,
which permeates our
universe, came to permeate
our lives as well.
Beekeeper of Aleppo
by Christy Lefteri
March 22nd
10 AM
An unforgettable immigrant
story of a beekeeper, his wife,
& the triumph of spirit when
the world becomes
unrecognizable.
There are no discussions held in November or Decembe r.
Arcadia Public Library
20 W. Duarte Rd., Arcadia, CA 91006
(626) 821-5569 www.ArcadiaCA.gov/Library
Monday - Thursday 10 AM - 9 PM
Friday & Saturday 10 AM - 6 PM
Digital learning from the comfort of
your home at your own pace.
Additional resources & information
available:
Access classes anytime after the
premiere date on the Library's
YouTube channel.
In our free virtual computer
Learning Lab classes you'll receive
information & resources on current
technology topics to take your
skills to the next level.
arcadia.libguides.com/learninglabs
Fall 2021
Virtual
Computer
Learning Lab
Class Schedule
youtube.com/user/arcadiapubliclibrary
Arcadia Public Library's
YouTube channel:
Local News with Newsbank
Premiere: Wednesday, October 27th
Did you know that the Library offers
full-text access to local newspapers
including Arcadia Weekly & Pasadena
Star News? This class will show you how
to browse, search, & read the local news
24/7 on your computer or mobile device.
Points of View Reference Center
Premiere: Wednesday, November 10th
Did you recently lose an argument or a
debate & freeze up while thinking of a
rebuttal? Well, next time visit Points of
View Reference Center, where not only
will you come prepared with an arsenal of
facts to back up your perspective on
controversial issues, but you’ll have the
other team’s playbook as well.
Google Apps for Organization
Premiere: Wednesday, November 17th
Learn how to get yourself organized
using the advanced features of common
Google apps including Gmail, Calendar, &
Keep.
Online Presentations 2.0
Premiere: Thursday, December 9th
The skills taught in this class will take
your presentation from meh to
awesomeness! We'll review different,
easy to use options for creating killer
presentations.
Indulge Your Curiosity with enki
Premiere: Wednesday, December 15th
Enjoy reading eBooks? Want to widen
your selection to independent authors,
self-published titles, classics, comic
books, & more? The enki platform has
got you covered. This class will show you
how to utilize the platform to browse,
borrow, & read eBooks on your
computer or mobile device.
ARCADIA PUBLIC LIBRARY
20 W. DUARTE RD., ARCADIA, CA 91006
WWW.ARCADIACA.GOV/LIBRARY
(626) 821-5569
TAKE HOME CRAFT KITS AVAILABLE BY
ONLINE REGISTRATION OR BY CALLING 626-821-5569
OCTOBER 5: HAMA BEAD WEAVING
NOVEMBER 2: CROCHET
DECEMBER 7: POP-UP CARDS
CRAFT KIT REGISTRATION WILL BE AVAILABLE AFTER THE
VIDEO POSTS ON OUR SOCIAL MEDIA
TAG US IN YOUR CREATIONS
USING HASHTAGS
#APL CREATES
#APLDIY
LIBRARY BOARD OF TRUSTEES
REGULAR MEETING MINUTES
THURSDAY, SEPTEMBER 16, 2021
CALL TO ORDER – Chair Miriam Carter called the meeting to order at 4:30 p.m.
PLEDGE OF ALLEGIANCE – Councilmember Paul Cheng.
ROLL CALL: Chair Miriam Carter, Trustees Barbara Delphey, Elizabeth Renfrew, Carlton
Seaver, and Alice Wang; Councilmember Paul Cheng (City Council Liaison);
Director of Library & Museum Services Darlene Bradley (Secretary); Library
Services Manager Roger Hiles.
PUBLIC COMMENTS – Patron Laura Wang requested changes to some of the Library’s renewal
policies. She stated that the Chino Hills Library allowed up to nine renewals and asked if Arcadia
could do the same. She also stated that she would support the elimination of overdue fines, should
the Library choose to do so.
A motion to add discussion of the Library’s renewal policies to the agenda for the October 21,
2021 meeting of the Library Board of Trustees was moved by Trustee Seaver, seconded by Chair
Carter, and carried on a voice vote.
AYES: Chair Delphey, Trustees Carter, Renfrew, Seaver, and Wang
NOES: None
ABSENT: None
REPORTS FROM LIBRARY TRUSTEES / LIAISONS
Chair Carter stated she had nothing to report. Trustee Wang stated that the Arcadia Chinese
Association would be holding an in-person gathering on Saturday, and the Friends sale of
Chinese books that day would be promoted. She added that next Thursday the annual gala for
Foothill Unity would be held (also in-person). Trustee Renfrew reported that the Friends had a
Children’s book sale on September 4 and raised $1200. The Friends sale of Chinese books is
being assisted by Chinese-speaking volunteers. A sale of cookbooks will be held in October to
coincide with the Library’s Arcadia Eats virtual program. Trustee Delphey announced the Friends
would be having a Chinese book sale on September 18, and a half-price sale on October 1. She
also reported the Friends had presented the Library with a check for $30,000. Councilmember
Cheng reported the City Council would be having a discussion of homelessness at the September
21 Council session.
REPORTS FROM THE DIRECTOR
Announcements/Statements/Reports
Director’s Update: Director Bradley reported the Library expanded its open hours from 22 to 60
on August 16. Attendance and circulation are growing with the additional hours. Checkouts are
still limited to 30 items per person due to staffing issues in Account Services, where the supervisor
is out on maternity leave and a part-time Library Technician and two aide positions are vacant.
Director Bradley added that food and drink are still prohibited due to the County’s face mask
requirement. She announced a review of the City Charter was underway, including the rules
governing the Library Board of Trustees. She also announced that September was National
Library Card month, and to celebrate, replacement cards would be free this month, including the
new Centennial Card. Director Bradley introduced Kaitlin Watkins, the new Teen Services
Librarian, who told the Board that she was looking forward to engaging with Arcadia’s teens.
Monthly Statistical Report: June (revised), July and August 2021: Director Bradley noted the
gate count was reported incorrectly in the June statistics, and a revised version was included this
month. She reported that the numbers have been rising as we gradually reopened to the public
over the summer.
Monthly Report Narrative: July and August 2021: Chair Carter questioned the “uptick in
confrontations” mentioned in the narrative report, and Director Bradley stated that these were
mostly facemask enforcement issues.
Financial Report: August 2021: Director Bradley reported the final report for the last fiscal year
was not yet completed but reporting for this fiscal year has begun and the August report shows
that spending is on track. Spending for contract services looks higher than other funds because
some annual contracts are paid once at the beginning of the year.
Staff Reports to City Council: Chair Carter noted there were three reports. Director Bradley
stated that in July the Council approved receiving the Friend’s gift of $30,000, and approved the
purchase orders for the Library’s eBook vendor and the security guard vendor.
Policy Manual Update: Director Bradley stated that the proposed changes this year include the
addition of Dr. Martin Luther King, Jr. Day as a holiday closure (reflecting new City policy) and
formalized the Christmas Eve and New Year’s Eve closures that have been adopted on a year-
by-year basis by the Board for many years. Other changes include the combination of the Shelving
Management section with Account Services, clarifying that Friends fundraising activities larely go
to fund Library programs, updating the name of the summer program to reflect current State
Library usage, updating the fines and fees schedule, the study room policy, the historic
photograph policy, and the special rules for the COVID-19 pandemic. During the discussion, the
following changes were recommended:
Page 11: revise wording of last two sentences to read “Library Aides are responsible for the
shelving of all library material following established filing rules and maintaining order of
materials within the Library. They are responsible for the clean-up and shifting of materials
within the library as needed.”
Temporary Rules of Conduct: change the age requirement from 18 to 14 for the
accompaniment of children under 11;
Page 34: fix typo in fifth paragraph under Rules;
Agreement for Reproduction of Photographs form: add “social” before media in #7;
Director Bradley stated that an updated organization chart had not been included in the Board
packet but could be provided at the next meeting. Chair Carter asked that these changes be made
and brought back for a vote at the next Board meeting.
Gilb Museum of Arcadia Heritage: Director Bradley reported the Museum is preparing to
celebrate its 20-year anniversary, and the Library Board is invited to attend the event. She also
noted that the Museum is presenting a series on members of the Baldwin family over the coming
months.
Arcadia History Room Featured Historical Picture: Director Bradley commented that there is
an exhibit in the Museum about the U.S. Army Balloon School.
Calendar of Activities for Children’s Services: September & October 2021: Trustee Delphey
asked if these events were in-person, and Director Bradley replied that programming was virtual
for now.
Flyers/articles/attachments: Director Bradley discussed the Forbes article and noted that before
any action was taken here to eliminate overdue fines, much more information would be needed
about how the policy is working in other libraries, and careful consideration would need to be
given to local issues here as well.
Library Board Photo: By general agreement, this was deferred to the next Board meeting.
CONSENT CALENDAR
a. Approve the Regular Meeting Minutes of July 15, 2021
Recommended action: Approve
Director Bradley pointed out that there was an extra “s” in the word “minutes” in the title of the
minutes of the July 15 meeting, which should be removed. The motion to approve the minutes,
with that correction, was made by Trustee Renfrew, seconded by Trustee Wang, and carried on
a voice vote.
AYES: Chair Delphey, Trustees Carter, Renfrew, Seaver, and Wang
NOES: None
ABSENT: None
ADJOURNMENT
Chair Carter adjourned the meeting at 6:31 p.m. to Thursday, October 21, 2021 at 4:30 p.m. in
the Conference Room of the Library, 20 W. Duarte Road, Arcadia.
Approved:
______________________________ _______________________________
Miriam Carter, Chair Darlene Bradley, Secretary
Minutes prepared by: Roger Hiles