HomeMy WebLinkAboutLB Agenda: 04/21/22CITY OF ARCADIA
Any writings or documents provided to a majority of the Library Board regarding any item on this agenda will be made available for
public inspection at the Reference Desk of the Arcadia Public Library located at 20 W. Duarte Road, Arcadia, California, during normal
business hours.
Arcadia Public Library Board of Trustees
Regular Meeting Agenda
Thursday, April 21, 2022, 4:30 p.m.
Location: Library Conference Room, 20 W. Duarte Road, Arcadia
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accommodation in order to participate in a meeting, including auxiliary aids or services, may request such modification
or accommodation from the City Clerk at (626) 821-5573. Notification 48 hours prior to the meeting will enable the City
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根据《美国残障人法案》，需要调整或提供便利设施才能参加会议的残障人士（包括辅助器材或服务）可与市书记官办
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translation services in order to participate in a meeting may request the use of a volunteer or professional translator by
contacting the City Clerk’s Office at (626) 574-5455 at least 72 hours prior to the meeting.
根据阿凯迪亚市的语言便利服务政策，英语能力有限并需要翻译服务才能参加会议的人可与市书记官办公室联系（电话
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CALL TO ORDER
PLEDGE OF ALLEGIANCE
ROLL CALL:
Miriam Carter, Chair
Elizabeth Renfrew, Chair Pro-Tempore
Alice Wang, Trustee
Barbara Delphey, Trustee
Carlton Seaver, Trustee
PUBLIC COMMENTS
Any individual wishing to speak before the Library Board is limited to five (5) minutes per person,
unless waived by the Library Board. Under the Brown Act, the Library Board is prohibited from
discussing or taking action on any item not listed on the posted agenda. The matter may
automatically be referred to staff for appropriate response or action or may be placed on the agenda
of a future meeting.
REPORTS FROM LIBRARY TRUSTEES / LIAISONS
Announcements / Statements / Future Agenda Items
REPORTS FROM THE DIRECTOR
Announcements / Statements / Future Agenda Item
a. Director’s Update
b. Monthly Statistical Report: March 2022
c. Monthly Report Narrative: March 2022
d. Financial Report: March 2022
e. Budget Narrative and Workplan for 2022-2023
f. Staff Reports:
• PSA for EF Tech; RFID Proposal
• Resolution authorizing supplemental appropriation for public broadband
g. RFID Project Update
h. Automated Renewal Update
i. Staff Update
j. Gilb Museum of Arcadia Heritage
k. Calendar of activities for Children Services: May 2022
l. Calendar of activities for Adult and Teen Services: April 2022
m. Featured History Room Photo:
• Asian American & Pacific Islander Heritage Month
n. Flyers/articles/attachments
• Blackout Poetry
• Adult Art Workshop: Acrylic Painting
CONSENT CALENDAR
All matters listed under the Consent Calendar are considered to be routine and can be acted on by
one roll call vote. There will be no separate discussion of these items unless members of the Library
Board, staff, or public request that a specific item be removed from the Consent Calendar for
separate discussion and action.
a. Approve the Regular Meeting Minutes of March 17, 2022
Recommended action: Approve
ADJOURNMENT
The Library Board will adjourn this meeting to May 19, 2022, at 4:30 p.m. in the Conference Room
of the Library, 20 W. Duarte Road, Arcadia.
March Fiscal Year to Date March March Average
2022 2021-22 2020-21 2021 2020 2020-22
ACCOUNT SERVICES
* Gate count 21,542 167,070 0 0 14,869 12,137
Circulation 59,642 411,085 154,280 17,011 44,945 40,533
Adult 8,724 68,353 22,459 2,629 5,782 5,712
Teen 1,319 12,104 4,343 574 893 929
Juvenile 26,845 200,835 56,557 7,052 15,351 16,416
Digital Collection 4,493 39,261 61,307 6,715 7,089 6,099
In-House Use check-ins 18,261 90,532 9,614 41 15,830 11,377
Express Check 16,261 125,950 406 0 6,477 7,579
Registrations 272 2,486 1,214 130 103 168
Overdues 119 1,014 394 44 295 153
Reserves 1,873 17,458 64,127 8,323 718 3,638
TECHNICAL SERVICES
Materials cataloged 1,177 8,517 8,089 1,080 1,089 1,115
Materials discarded 2,594 17,529 12,866 984 3,012 2,197
Interlibrary loan (ILL) 54 284 0 0 3 19
Bindery 14 127 112 0 0 5
Serials Processed 447 3,808 3,576 493 479 473
ADULT SERVICES
Reference questions 2,395 20,353 12,890 1,229 1,382 1,669
Total Reference 1,297 10,920 7,530 722 626 882
Total Other 1,098 9,433 5,360 507 756 787
Adult Programs (virtual) 6 34 43 4 4 5
Views 199 1,824 3,032 309 141 216
Teen Programs (virtual) 18 33 14 1 3 7
Views 287 1,339 1,324 140 74 167
24/7 Reference email 19 383 489 34 276 110
CHILDREN'S SERVICES
Reference questions 2,153 13,835 2,028 236 945 1,111
Total Reference 1,434 9,863 1,337 146 685 755
Total Other 719 3,972 681 90 260 356
Special programs 8 59 64 5 4 6
Views/Participants 181 1,153 1,273 133 67 127
Storytime/Class Visits/Scouts 12 62 69 14 2 9
Views/Participants 309 1,303 1,145 275 42 209
STATISTICS
Volunteer Hours 458 2,754 788 215 260 311
Website Visits 6,478 72,286 75,398 9,163 0 5,214
Other Service Point questions 1,463 10,113 8,017 864 1,164 1,164
REVENUES
Fines & Fees 2,971.93$ 39,379.79$ 8,694.86$ 2,490.91$ 1,512.53$ 2,325.12$
Auditorium -$ -$ -$ -$ -$ -$
Lost books 301.61$ 2,899.00$ 1,278.28$ 588.05$ 234.61$ 374.76$
ECC Registrations -$ -$ 20.00$
Gifts & grants 37.58$ 56,583.47$ 24,971.18$ -$ -$ 12.53$
Passport Services 4,825.00$ 45,864.45$ 19,729.45$ 8,220.40$ 3,830.00$ 5,625.13$
Total 8,136.12$ 144,726.71$ 54,673.77$ 11,299.36$ 5,597.14$ 8,337.54$
Development
Administration
Arcadia Public Library
Monthly Statistical Report
Fiscal Year 2021-22
Information & Materials
Management
Program & Collection
* Gate count: estimate; counter failed March 7.
1
ARCADIA PUBLIC LIBRARY
MONTHLY REPORT – MARCH 2022
Highlights: This is budget preparation month, so staff have been reviewing and submitting all
operating, equipment, and capital improvement budgets for the next fiscal year for consideration
by City Council. New programs for consideration include the on-going replacement of the 26-year-
old study carrels in Adult and Teen Services, as well as adding security cameras, inside and
outside the library; also included in the budget preparation is the library’s workplan for the coming
year. Children’s Services hosted the annual Read Across America event at the beginning of the
month. Detectives Quiroz and Calderon from the Arcadia Police Department, as well as Captain
Galindo, Engineer Moore, and Firefighter Clouse worked with Library staff to host 52 children and
their family members. Program attendees listened to stories read by the presenters, learned about
their jobs, and toured a fire truck and police vehicle.
Adult Programs, Classes, Technology Literacy, and Events: A community-wide, month-long
celebration of the Academy Awards debuted in March. Patrons were encouraged to submit an
unofficial ballot in which they guessed the winner of each category. Of the 25
participants, Randy Joseph had the highest number of correct guesses and won
a $25 In-N-Out gift card. Community Craft Circle debuted on March 1: this
program encourages a sense of community by providing a safe space to meet
and craft with your neighbors. Ten patrons watched and discussed The Mole
Agent at The Movies You Missed in mid-March. Bookish met towards the end of
the month and discussed The Beekeeper of Aleppo, by Christy Lefter. Online
access to Consumer Reports was highlighted in this month’s virtual Tech Tips.
Students learned how to easily access and search Consumer Reports from the
comfort of their homes; the program was viewed 99 times.
March Activity
Visitors: 21,542
Holds Processed: 1,873
Physical Items Checked Out: 40,288
eBooks/Audiobooks/Magazines Downloaded: 4,009
Virtual Programs/Attendance: 44/976
Passports Issued: 119
2
Adult Services staff collaborated with Ed
Andersen, member of the Arcadia Historical
Society, to present Pioneers in Petticoats:
Yosemite's Early Settler Women. This program,
enjoyed by 54 attendees, showcased Yosemite
National Park’s history featuring intrepid women.
Teen Programing: Make-it or Bake-it this month
demonstrated how to create a pressed flower
bookmark. Students watched a teen-created
online tutorial and created their own bookmarks in Teen Zone; there were also 86 views. Book
Balance, a wellness-centered YA book discussion group, was hosted in Arcadia High School’s
Library Media Center. Students discussed The Curious Case of the Dog in the Night-time, by
Mark Haddon, on March 18.
Children’s Programming and Services: Children’s Services staff partnered with Speak for
Success, a group of nine local high school students, to host a four-part public speaking event for
children in third to fifth grades. Participants learned public speaking fundamentals and took part
in a variety of activities to help reinforce what they learned, culminating in a final public speaking
presentation.
The Spring Reading Program kicked off with 129 children, ages 4 to 14 years, taking part. Kids
read and logged book titles to earn virtual badges redeemable for up to two prize bags. Incentives
from past reading events were used as prizes for the program. Forty-eight children attended a
Book Party with unicorn and dragon-themed read-alouds, activities, and a craft. The first in-person
Book Buddies program of the school year was attended by six children who were paired with teen
volunteers and read aloud to for half an hour. The Children’s Librarian hosted four in-person early
literacy programs throughout the month with 92 children and adults in attendance.
Collections: The most popular item in the adult collection again this month was Cang Lang Xing,
by Zhiyunxiaotiandao. The most popular title in the Children’s collection this month was the
graphic novel Pokémon Adventures, by Hidenori Kusaka. For teens, the top title was the graphic
novel One Piece, by Eiichiro Oda. Cataloging and Acquisition’s Authority Database projects
continue. This is part of the routine work to keep the library’s databases and catalog up-to-date,
3
consistent, and error-free. The number of discarded items continues to be high as library staff
weeds the collection heavily in preparation for the RFID project. Records from Kanopy,
CreativeBug, Press Reader, and Linked were added to the library catalog this month, totaling
43,729 records.
Facilities and Technology: Information Systems worked with City IT to replace the final
Windows 7 PCs on the Account Services public-facing desk. The City’s network access points
were installed throughout the staff areas. City IT is now moving forward to add the cabling for the
access points. The library’s virtual connection to the surrounding community can be see in the
number of visits to the library’s catalog, local web documents and online databases (5,297), the
number of visitors and visits to the library home page (2,600 and 6,478, respectively), and the
number of unique public Wi-Fi users (3,169), with a total of 2.78TB of data downloaded and
uploaded during this month. ISS continues to check library department web pages by adding new
content and fixing broken links. ISS’s team of three Computer Aides and ISS Supervisor answered
more than 264 computer/technical questions from patrons; assisted the public with 1,136 public
computer sessions, 898 print jobs, and the use of the Microfiche station, public copiers, and the
public Wi-Fi network. One of the self-check credit card machines and the gate counters have not
been working reliably this month. Service calls have been placed and staff are waiting on a
response. Chromebooks circulated 11 times last month.
Staff and Training: Adult Services staff attended a two-day workshop on the Memory Lab Grant
held at the Central Library in downtown Los Angeles. Five library staff attended the Public Library
Association’s Virtual Conference and attended a wide variety of presentations. Children’s
Services staff, for example, took part in such programs as Rising Circulation in the Time of
COVID-19, Effective Security Strategies: Empowering Staff to Address Disruptive Behaviors, On
a Dime: Pivoting to a New Summer Learning Approach, and Big Idea: A Roadmap to Inclusion,
Diversity, Equity, and Access. Other staff attended such presentations as Welcoming Everyone:
Creating Equitable and Inclusive Library Policies, Diversity Counts: An Audit Tool that Adds Up,
After the Collection Diversity Audit, The Future of Libraries: Innovative Spaces for Community
Learning, and The First Amendment: A Library Puzzle. This was the first-time library staff have
been able to attend, thanks to the virtual format. There were several staffing developments in
March. Full-time Library Technician Sarah Hart’s last day was on Saturday, March 5 and part-
time Library Aide Minki Kim’s last day was on Monday, March 31. A conditional offer for the vacant
full-time Technician position was made mid-month. Staff interviewed the second round for two
part-time Technician I positions. Staff also conducted second rounds of Aide interviews, with three
more to go next month, to fill the six current vacancies. Account Services Aides continue to assist
Children’s Services by pulling items for discard twice each week. Transition Partnership Program
(TPP) and Workability worked 13 hours in March. Account Services will be offering a few extra
hours to each student, since shelving numbers are increasing (this month 46,738 items were
shelved).
Community Outreach/Collaboration/Volunteers: Children’s Services staff visited Baldwin
Stocker Elementary School and took part in the school’s Read Across America event by reading
Dr. Seuss stories to students during their recess breaks. Staff attended an English Learner
Advisory Meeting at First Avenue Middle School and presented information to 23 parents about
Library resources for English language learners. Children’s Services staff hosted a visit for 121
first grade students focused on Women’s History Month and the onset of spring. There was also
a virtual visit with 74 first grade students from Longley Way Elementary School as well as 22
students from Arcadia High School. The Children’s Services Principal Librarian attended a virtual
Southern California Library Cooperative Children’s Services Meeting to connect with other local
librarians and discuss summer planning. Administration staff also attended a daylong Strategic
4
Planning workshop with other library directors on the future of the Southern California Library
Cooperative. Staff also attended the monthly Coordinating Council meeting and the Woman’s
Club luncheon. Adult Services staff conducted research on the inventories done for Anita
Baldwin’s Anoakia mansion for an auction house in the UK that was checking on the provenance
on "Anoakia" silverware, specifically silverware with a poppy design.
Marketing and Publicity: Administration staff attended a meeting of representatives from various
City departments responsible for social media efforts. As a result, library staff were given access
to the City’s Facebook, Next Door, and We Chat accounts. Library staff continue to expand the
reach of the library’s social media: in March, the Library’s Facebook page had 1,535 followers,
Twitter had 609 followers, Instagram had 1,183 followers, and the YouTube account had 166
followers. Children’s Services featured March Basketball Madness, Movie Night, National
Geographic, and Spring into Reading in its main hall book displays. Adult and Teen Services
created the following displays in March: Women’s History Month, National Crochet Month, March
Madness, Teen sport stories, and Trilogies. March’s displays in Adult Services were capped by a
display highlighting this month’s Oscars.
LIBRARY AND MUSEUM SERVICES DEPARTMENT
_______________________________________________________
Description: The Library and Museum support and promote an informed citizenry
with an emphasis on access to information, literacy, preservation of Arcadia
history, past and present, and lifelong learning.
Library
The Library is a welcoming space that brings people, information, and ideas
together. It enriches lives, builds community, and offers a wide variety of materials,
services, and programs to meet and support the educational, informational, and
historical interests and needs of its citizenry. The Library utilizes current and
emerging technologies to operate as both a physical and virtual library, providing
convenient access to information, programs, and services to the community. The
Library provides free Wi-Fi and high speed internet access, public computers, print
stations, copy and scanning machines, 3D printing, community meeting space,
passport services, as well as a safe and well-maintained facility, to meet the needs
of its community.
Through an ongoing community engagement process, the Library continues to
think strategically and effectively to provide high quality services, collections, and
programs for all ages within the framework of the City budget and generous
support of the Friends of the Library, all of which support the high quality of life in
the community it serves.
Due to an unprecedented COVID-19 pandemic, beginning March 2020, and
continuing through 2021-2022, the Library has continued to offer services,
contactless, remote, and in-person options for services. The focus will continue to
be on providing a variety of flexible options to access information, collections,
services, and programs during this next fiscal year.
To best serve the community, the Library has been reorganized (2021-2022) under
two divisions, Public Services Division and Information and Materials Management
Division.
Public Services Division is made up of Adult and Teen Services, Children’s
Services, Account and Shelving Management Services, and Passport Services.
Adult, Teen, and Children’s Services are responsible for assisting patrons with
informational inquiries, reader’s advisory, informational, educational, and literacy-
based classes and programs, selection, and maintenance of print and online
collections, in a variety of media, languages, and formats. Adult and Teen Services
is responsible for the Arcadia history collection and Arcadia research. This section
is at the forefront of current and emerging informational, educational, digital, and
technology needs that best serves an informed citizenry. Account and Shelving
Management Services section is responsible for management of collection lending
and housing, account management, and library cards. Passport Services is a
separate service provided for the community and is self-supporting within the
Library and Museum Services Department - Continued
2022
Library. Community outreach, arts and culture, display cases, and room rentals
also fall under this division.
Information and Materials Management Division is made up of Cataloging and
Acquisitions Services and Information Services. Cataloging and Acquisitions
Services is responsible for managing the ordering, delivery, cataloging,
processing, and discovery of the Library’s physical and electronic collections
through its integrated library catalog system. It is also responsible for processing
and making available daily subscriptions of newspapers, magazines, and loose-
leaf services. This division creates sets of records for each item purchased and
downloaded into the Library’s catalog for the end user to find materials easily and
quickly. This section is also responsible for adding and withdrawing cataloging
records and materials to maintain an accurate catalog and physical collections.
The Information Services section maintains the Library and Museum’s internal and
external technology infrastructure, including public and internal networks,
computers, printers, public Wi-Fi, and public computers, including 3D printing. This
section works closely with the City’s IT department and also supports staff with
new and emerging technology, recommendations, implementation, and training.
This section is also responsible for maintaining and updating the Library and
Museum’s website and providing technical assistance to the public with the public
computers, printers, copiers, and 3D printing.
Gilb Museum of Arcadia Heritage and Museum Education Center is dedicated
to planning and organizing a variety of services, programs, exhibits, and activities
related to Arcadia history, past and present, through education, collections, and
preservation. It offers a space for the community to come together to celebrate the
City’s history with exhibits and educational programs.
The Museum Curator is responsible for collections management, exhibition design
and construction, cataloging, grant writing, research, and public assistance. Using
Museum artifacts, permanent exhibits tell the story timeline of Arcadia’s past from
when the area was still underwater, to the local Native Americans, the Ranchos,
and how Arcadia fit into the evolving history of California, providing the community
a foundation for a sense of place. There are currently five permanent exhibit
spaces that are dedicated to Arcadia chronological story, including the Arcadia
Veterans Local History Room; Anita Baldwin: A Portrait; Arcadia Walk of Fame,
focusing on famous Arcadians; and Arcadia in the Movies. Temporary and rotating
exhibits are also offered inside the Museum and throughout the City, incorporating
the City’s various cultures and history. The Museum provides opportunities and
forums for the community to share their stories and reflect on the past.
The Museum Education Coordinator plans and implements interpretive programs
addressing historic and cultural topics for various audiences with an emphasis on
educational services for school children, teachers, and occasionally, scout troops.
In addition, this position develops resource materials that support exhibitions, local
history, and compliments school curriculum. This position is also responsible for
volunteer recruitment and training. The Museum presents programs for all ages
Library and Museum Services Department - Continued
2022
incorporating education about Arcadia’s history; school and scout programs; adult
workshops and lectures. Care of the Museum’s collections is a top priority, as it is
the heart of the Museum.
The Museum Education Center serves as a multipurpose space to support
Museum educational programming, meetings, speakers, receptions, and cultural
programs. This is a shared space with the Community Services and Recreation
Department, who also uses this space to offer classes for the community.
FY 2022-23 Work Plan:
Library:
1. Welcome Arcadia residents back into the Library by maintaining safe and
friendly spaces and providing an engaging mix of services and programs
guided by community input and Los Angeles County Public Health
guidelines supported by grants, interns, volunteers, and community
partnerships.
2. Provide strong Summer, Fall, and Spring reading and early literacy
programs to help students that may have fallen behind during the pandemic.
Implement 1000 Books Before Kindergarten reading initiative.
3. Help to stimulate civic and community involvement by safeguarding access
to information and ideas through the support of intellectual freedom,
equitable access, privacy, and diverse perspectives and viewpoints.
Continue to inform Arcadia residents of local, state, and federal government
information, programs, and services to encourage a better informed and
involved citizenry. Participate as a voter site within the community.
4. Utilize, update, and maintain appropriate technology and equipment to meet
organizational and community needs with an eye towards more self-service
options. Update the CENIC Broadband public internet equipment to
increase the speed from 1 gigabyte per second (Gbps) to 10 Gbps through
City and State Library funding.
5. Build back a strong volunteer and intern base to assist with library services
and develop a stronger advocacy for the Library.
6. Continue a strong marketing, publicity, and social media presence in the
community, informing the community of the wide variety of services,
programs, and collections available in-person and remotely at the Library
and Museum.
7. Continue Passport Services as an ongoing, cost-recovery program for the
community.
8. Maintain and refresh the facility, grounds, and furnishings to ensure an
attractive, safe, and inviting environment for people visiting the Library.
Enhance building safety by installing security cameras on the premises.
9. Finalize the Radio Frequency Identifier Conversion project (RFID) by
completing tagging of any collections not finished during FY 21-22.
Library and Museum Services Department - Continued
2022
10. Provide a robust and diverse collection of books and resources that meet
the needs of Arcadia residents as well as a variety of programs and services
that attract hard-to-reach populations as well as inspiring life-long learning
for all ages.
11. Continue to attract, develop, and train an innovative, talented, nimble, and
diverse workforce. Improve organizational culture, knowledge, skills, and
abilities of staff through training, workshops, and professional development
opportunities. Continue to provide new training opportunities through cross-
training, community engagement, and formal training opportunities
throughout the organization.
Gilb Museum of Arcadia Heritage and Museum Education Center
1. Bring Arcadia residents back to the Museum by maintaining safe and
friendly spaces and an engaging mix of services and programs guided by
community input and Los Angeles County Public Health guidelines
supported by grants, interns, volunteers, and community partnerships.
2. Continue to develop a strong intern and volunteer program to assist with
collections, programs, services and advocacy.
3. Continue to provide strong educational programs for all ages that develop
a lifelong love of learning and to continue to bring in repeat and new visitors
alike throughout the year. Continue to provide the “why” and “so what” of
local history and how it fits in with history nationally and internationally.
4. Continue to ethically accession, deaccession, and maintain proper
documentation, indexing, storage, and care for the artifact collections
following museum management best standards and practices.
5. Continue to look for ways to store and share collections in the most compact
and accessible configurations to maximize the limited space available.
6. Systematically refresh permanent and temporary exhibit spaces and take
advantage of technology to offer new interactive and hands-on experiences
for the public.
7. Continue to bring in repeat and new visitors throughout the year.
8. Continue to collaborate with community groups, schools, and individuals to
develop temporary exhibits that meet the current interests of the community.
9. Continue on the Continuum of Excellence towards accreditation by the
American Alliance of Museums by working on the required five core
documents. Engage in the American Association of State and Local
History’s StEPs (Standards and Excellence Program for History
Organizations) program. This year, the focus will continue to be on
collections, interns, volunteers, visitors, and audience.
10. Work to update the Museum’s Long- Range Plan.
11. Continue to develop a strong collaboration with the Friends of the Museum.
DATE: March 15, 2022
TO: Honorable Mayor and City Council
FROM: Darlene Bradley, Director of Library and Museum Services
Prepared by: Roger Hiles, Library Services Manager
SUBJECT: PROFESSIONAL SERVICES AGREEMENT WITH FE TECHNOLOGIES
FOR A LIBRARY RADIO FREQUENCY IDENTIFICATION SYSTEM IN AN
AMOUNT NOT TO EXCEED $105,000
Recommendation: Approve
SUMMARY
It is recommended that the City Council authorize the City Manager to enter into an
agreement with FE Technologies to provide and install Radio Frequency Identification
System (“RFID”) – based hardware, software, and self-service systems in the Arcadia Public
Library, integrate such systems with the Library’s existing integrated library system and
payment services infrastructure, and provide training and support for conversion of
collection inventory control and anti-theft security to RFID in an amount not to exceed
$105,000.
BACKGROUND
The Arcadia Public Library currently uses equipment utilizing electromagnetic technology
for anti-theft security and optical barcodes for inventory control along with its integrated
library system. Each item must be checked-in and out individually, and the security device
on each item must be sensitized or de-sensitized one at a time as a separate action. The
equipment was purchased in the 1990s and much of the equipment is no longer being
manufactured. Several of the older devices require more maintenance as they age, and
should they break, they represent single points-of-failure for some library operations.
Newer inventory control and security systems use RFID technology and permit items to be
checked in and out in batches, with the security being handled automatically with the same
action. RFID-based systems can enhance levels of customer service, increase staff
efficiency, reduce risks of repetitive motion injuries, and reduce material losses. Self-service
check-out stations using RFID are easier and more convenient for library patrons to use as
well, and will improve the customer experience.
Professional Services Agreement with FE Technologies
for Library RFID System
March 15, 2022
Page 2 of 3
The proposed system would replace the Library’s three current self-service stations, and
add two additional stations so that patron self-service can be enhanced. Additional
equipment would be added to staff workstations to make them RFID-enabled, the old
building security gate would be replaced by a new RFID-enabled gate, and during the
conversion process, an RFID tag would be added to every item in the Library’s collection
and programmed with the identifying number used for that item in the Library’s integrated
library system.
DISCUSSION
A Request for Proposal was published on December 28, 2021, which was also advertised
in the Arcadia Weekly. After a four-week submission period, proposals were received
from Bibliotheca, LLC, FE Technologies, and mk Solutions, Inc. A committee comprised
of five Library staff members and two members from other departments convened to
review and rate the proposals using a 100-point evaluation system. The proposals were
evaluated according to completeness of technical features, related experience, customer
references, and costs. Figure 1 is a summary of the average scores and final rank.
Figure 1 – Average Scores for Library RFID System
FE Technologies was ranked highest in all of the established criteria. Specifically, FE
Technologies received the highest ranking for the completeness of their technical
responses and the ability of its system to work with the Library’s integrated library system,
positive customer service reports from their references about both installation and
maintenance support, and for the lowest cost of proposal, at $95,317. By comparison,
MK Solutions bid $99,902 and Bibliotheca bid $109,973. Based on the committee’s
rankings, it is recommended that FE Technologies be awarded the Agreement.
Company Name and
Headquarters Location
COMPLETENESS OF
RESPONSES TO
TECHNICAL
QUESTIONNAIRE
(50 POINTS)
RELATED
EXPERIENCE
OF FIRM
(20 POINTS)
CUSTOMER
REFERENCES
(15 POINTS)
COST
PROPOSAL
(15 POINTS)
GRAND
TOTAL
(100
POINTS)
(1) FE Technologies
Southlake, TX
45.14 17 13.14 15 90.29
(2) mk Solutions Inc.
York, PA
42.86 15 11.86
10
79.71
(3) Bibliotheca, LLC
Norcross, GA
39 16 7.57 5
67.57
Professional Services Agreement with FE Technologies
for Library RFID System
March 15, 2022
Page 3 of 3
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental
Quality Act (“CEQA”), and it can be seen with certainty that it will have no impact on the
environment. Thus, this matter is exempt under CEQA.
FISCAL IMPACT
The base bid for the project is $95,317. In addition, a 10% contingency is requested for
the project, which results in a “not to exceed” amount of $105,000. Sufficient funds for
this project have been budgeted in the City’s FY 2021-22 Operating Budget.
RECOMMENDATION
It is recommended that the City Council determine that this action does not constitute a
project and is therefore, exempt under, the California Environmental Quality Act
(“CEQA”); and authorize and direct the City Manager to execute, a Professional Services
Agreement with FE Technologies for a Library Radio Frequency Identification System in an
amount not to exceed $105,000.
Attachment: Proposed Professional Services Agreement with FE Technologies
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LIBRARY RFID
PROPOSAL
Arcadia Public Library
For: Roger Hiles
Prepared by: Scotty Gage
Email: scotty.gage@fetechgroup.com
Mobile 9403002026
Date: 05-Apr-2022
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LOW PROFILE SHIELDED CIRCULATION ASSISTANT
LOW PROFILE SHIELDED
The FE Technologies Low Profile Shielded
Circulation Assistant converts an existing
library terminal into a RFID enabled
terminal for circulation
functions. Comprises the circulation
assistant software and a high-power RFID
reader with a separate shielded antenna pad.
The smaller size shielded RFID pad is perfect
for smaller and busy circulation desk. This
model is designed to process multiple items
at a time and is shielded so that items that are adjacent to the pad or under the desk are not inadvertently read.
BEN E E FITS FOR THE LIBRARY
Useful where high volumes of items are to be processed and desk space is not available.
Get all the benefits of a shielded antenna at a compact size.
Multiple and quick checking in or out.
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V5 SELF LOAN STATION + EFTPOS
100% SELF CHECKOUT
The V5 Self Loan Station gives patrons 100% self-checkout and
returns. Designed to attract patron attention and featuring highly
customisable software, the V5 Self Loan Station is FE Technologies’
flagship loans product.
It features a customizable LED halo surrounding its 23” capacitive
touchscreen that can be lit in any colour of the Library’s choosing.
When the unit has an operating condition that requires attention,
for example receipt paper our, or offline operation; or if a patron
has selected the onscreen help button the top of the LED halo will
light in a contrasting (customizable) colour to alert staff attention
from across the room. The section of the LED halo surrounding the
receipt output will light up to show the patron when and where to
collect the receipt.
EFTPOS payment are fully integrated into the software allowing
patrons to pay fines a fees directly from their own bank account.
An EFTPOS keypad and mount is supplied by your bank but FE Technologies will facilitate this integration.
CUSTOMI Z ABLE SOFTWARE
The V5 features highly customizable software that gives patrons the ultimate user experience, guiding them through
every step of each transaction with themeable animations, icons and graphics.
A range of third-party integrations are available, including room and PC bookings, event booking services, e-book
vendors, payment providers and digital advertising.
BEN E FITS FOR THE LIBRARY
User experience – 100% self checkout
Range of installation options – standalone, desk-mounted, wall-mounted, height adjustable, children’s height,
bolted to floor, moveable base
Customizable interactive LED halo with alerts
Integrated EFTPOS
Keyless entry for receipt paper access
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LIVE SCANNING WAND
INVENTORY AND LIVE ILS UPDATES
Using a handheld wand and a tablet staff can scan items and
update the ILS live without the need for uploading or
downloading data.
The Live Scanning Wand (LSW) connects live with the ILS
via Wi-Fi. The live item status is collected from the ILS as the
inventory is conducted. If a status is being tracked the library
the library can select to process that status automatically via
requesting a check in of that item or processing it manually.
The library can configure the LSW to track any status from
the Integrated Library System; for example claim returns,
holds, weed items etc. The Live Scanning Wand is set to the
branch in which the inventory is being conducted.
LIVE ILS INTERACTION
Automatic Check-In process - The library can select to
automatically perform a check in request for any class of status. A good example would be automatically checking in
claimed returns or automatically checking in transits to correct the branch locations.
Manual Process - If a status such as hold/reservation or weeded item that cannot be processed automatically and
requires a physical process such as collecting the holds and placing them onto a trolley; a manual acknowledgement can
be set for this process. It can also link with web based ILS workflows and will take the user from an exception alert to a
pop-up that gives them options that will immediately update the ILS. The user can also select to go straight to the ILS to
open the item if required.
The Live Scanning Wand also keeps an inventory file on the device that can downloaded for further processing.
The wand can stock take 18000 items an hour, has a battery life of 8 hours and the wand weighs only less than 1
pound. The speed is achieved as FE Technologies use our RFID accelerate software.
BEN E FITS FOR THE LIBRARY
• The Live Scanning Wand lookups up item information directly from the ILS in real time.
• The Tablet will immediately indicate if there is an exception. It will also automatically update the necessary field, such as “last seen
date”.
• For exceptions it calls up the corresponding web ILS workflow on the tablet.
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•
FULL COVERAGE DISC TAGS
5 INCH DIAMETER
To manage sets using RFID tags using One time Lock Boxes these tags are
ideal for AV items and have an effective readability due to their large size
when used in single or double boxes.
FEATURES OF THESE TAGS:
• SLIX chips from NXP, and have anti-collision capabilities
• Designed for robustness and guaranteed for the life of the item
• Conform to ISO 15693 and ISO 18000-3
• All tags have enough memory to conform to ISO28560
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SUITCASE MOBILE RETROSPECTIVE ENCODER
CONVERSION TO RFID
Converting even the largest collection to RFID need not be a
lengthy or stressful process. Libraries can maintain their existing
security system during the conversion process - ensuring 100%
security from day 1 of RFID operations. The process is performed
using an FE Technologies’ Suitcase Retrospective Encoder
(available for rental). The FE Technologies Suitcase Retrospective
Encoder is an easy to move solution that can be set up on your
own trolley. The solution features a laptop, barcode scanner, RFID
encoder and the software. This is all housed in a case.
Items are scanned and an RFID tag is automatically encoded ready
to be placed on the item.
The system checks for duplicate tags with a simple tagging and
encoding process that can be performed by unskilled or
outsourced staff if necessary.
OUTSOURCED TAGGING AND CONVERSION
FE Technologies can completely project-manage your conversion to RFID with our own Conversion Project Manager
overseeing specialist teams of experienced library tagging staff from our own outsourced tagging solution company.
Alternatively, we can assist you to project-manage the conversion inhouse and give you guidance on the most efficient
methods to get your collection converted as quickly as possible. Ask for a quote.
BEN E FITS FOR THE LIBRARY
Speedy conversion to RFID
All in one inventory and conversion process
Complete security integrity from day 1 – no false alarms at the gates
Maneuverable unit
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LIBRARIAN ROVER
MOBILE CHECK IN AND CHECKOUT
UNCHAIN STAFF FROM THE
CIRCULATION DESK!
The FE Technologies Librarian Rover frees
your library staff from the Circulation desk
and lets them rove the library.
The device can use both WIFI and 4G to
communicate with the LMS. This means it
can be used in the library or even in or
remote locations such as pop-up libraries,
old age homes and hospitals; allowing the
library to create their own service model.
Using a specially developed mobile
application for use on an RFID-enabled
Smartphone, the Librarian Rover allows
library staff to check in or out items from anywhere in the library. Your staff are mobilised throughout the library and
not chained to a desk. Your patrons will benefit from enhanced customer service and instant access to checkout their
items wherever they are in the library.
UPDATE PATRON AND ITEM DATA LIVE
The Librarian Rover also allows the creation and amendment of patron data.
Other functionality includes a dashboard which shows the status of all the RFID equipment. (This is available as a
standalone product known as the Librarian Monitor.)
Librarians can also encode tags anywhere in the library to make items shelf ready.
BEN E FITS FOR THE LIBRARY
Allows library staff to roam the library
Instant check in/out of items for better patron experience
View live equipment status information
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CREDIT CARD SIZED TAGS
2 INCH X 3 INCH
The FE Technologies RFID tags are designed
for readability and durability.
The standard tags are designed to be used
on most library items – books, periodicals,
DVD locked boxes. These large credit-card
sized tags (2” x 3”) provide excellent
performance and readability across all
devices.
In addition the tags have the following features:
• Racetrack antennas with a strapless joint and use SLIX chips from NXP, and have anti-collision capabilities
• Designed to be robust and guaranteed for the life of the item
• Memory 1024 bits
STANDARDS COMPLIANCE
All our tags comply with the following standards:
• ISO 28560 Parts 1 & 2
• ISO 15693 & ISO 18000-3 Mode 1 (operating at HF – 13/56MHz)
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•
CHIP & PIN COMPRISE TERMINAL
PAYMENT SOLUTION
The Comprise payment terminal are fully integrated into FE’s
self loan stations allowing patrons to pay fines a fees directly
from their own bank account. Offering patron’s the
convenience without the need to the library staff desk for
payment.
Plug & play solution with secured communications and voice
interaction from the terminal.
BEN E FITS FOR THE LIBRARY
• Quick installation
• Allows payments
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24/7 RETURN CHUTE
MULTIPLE ITEM RETURNS PROCESSING
The stainless steel 24/7 Return Chute allows patrons to
return items 24 hours a day, checks them in and provides a
email receipt. The patron has the peace of mind of an
itemised receipt, so they know their items have been
properly returned.
It only allows items that are recognised by an RFID tag to
unlock the chute and then return to check in the items; this
prevents debris being injected into the library. Patrons
follow the simple instructions and indicator LEDs.
If the chute is left open an alarm sounds. The library can also
determine when the chute can be used. Multiple items can
be returned at a time.
There is an option, when paired with the Smart Bin for the
chute to automatically remain shut when the Smart Bin is full. (You must notify us prior to order if you require this option.)
AUTOMATIC CHECKIN AND EMAIL RECEIPT
- Items are automatically checked in and removed from the patrons account
- An itemised email receipt is automatically produced
BEN E FITS FOR THE LIBRARY
• Stainless steel construction
• Always locked preventing debris being injected into library
• Unlocked by recognising RFID tag in book
• Checks in all items returned and issues email receipt
• Cantilever chute design prevents items being removed while open
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DESIGNER CLEAR SECURITY GATES – 3 COLUMN
(CUSTOM INSTALL )
RELIABLE SECURITY
The FE Technologies Designer Clear Security Gates give libraries the ultimate
security functionality coupled with design excellence. These are a value for
money solution for libraries who wish to have high quality 3-dimensional
security, in a subtle, sleek profile. These gates complement the architecture
of your library without drastically changing the look of your exits. The
Designer Clear Gates also give you an audio and visual alarm, bi-directional
people counter, and a range of installation options. Designer Clear Gates
have a maximum column width of 55” (for optimal readability) when SLIx
tags are used; complying with disability access standards.
The FE Technologies Security Gates are compatible with the FE Technologies
Patron Mobile Checkout that lets patrons checkout library items using their
own mobile device and allows them to pass through the gates without
alarming.
These gates are 3-column for a double aisle configuration and feature a custom installation.
EXCELLENT READ RANGE
The Designer Clear Security Gates feature corridor specific alarming where in a multiple -aisle configuration, only the
columns affected by the alarm will light up.
The Gates have a 3-dimensional read range and an excellent detection rate at over 99%, detecting items when held in
any orientation, including multiple items and hidden items. The gates read items in any orientation at up to 8 tags per
second.
BEN E FITS FOR THE LIBRARY
Excellent security performance
Corridor specific alarm
55” read range between columns
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Pricing Quotation
Code Product Quantity Price Delivery Install Library Live /
Annual License Total Maintenance
Library RFID
Project
LIB-188 Shielded Circ Assist Low
Profile (Tagsys) 13 $462 $325 $650 $0 $6,006.00 $520
LIB-101.3A-
XEX-US
V5 SELF LOAN STATION +
EFTPOS Bracket 5 $5,731 $1,650 $750 $240 $28,655.00 $2,450
LIB-127.2-US LIVE Scanning Wand 1 $2,900 $40 $50 $0 $2,900.00 $248
03962-US Full Coverage Disc Tags
(5 inch diameter) 13000 $0.35 $0.000 $0.000 $0.000 $4,450.00 $0.000
LAP
ENCODING
Mobile Encoder Suitcase
Hire - Rental Months 3 $0 $450 $0 $0 $0.00 $0
LIB-098-010 Librarian Rover Annual
Licence Fee - 10 Devices 1 $3,684 $0 $0 $3,500 Gratis $0
03542 RFID Tags (Credit Card
Sized) 190000 $0.13 $0.000 $0.000 $0.000 $24,700.00 $0.000
LIB-210 Chip and Pin Comprise
Terminal 2 $1,646 $0 $0 $0 $3,292.00 $626
LIB-119.2-US 24/7 RETURN CHUTE V2 1 $5,273 $100 $150 $48 $5,273.00 $451
LIB-181-PIX-
US
DESIGNER Clear 3 Col
Gate FM -47 inch 1 $8,081 $350 $750 $48 $8,081.00 $691
Install Fee $2,350.00 $2,900.00
Delivery Fee $5,045.00 $4795.38
Sub Total $3,836.00 $91,052.38 $4,986.00
Tax $393.19 $9,283.02 $511.07
Total $4,229.19 $100,335.40 $5,497.07
Price quoted above exclude sales tax.
Warranty & Support Levels: GOLD - 9am-5pm weekday support. Parts and onsite included. Phone, onsite support and remote support are included in the
package.
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PRICING TERMS AND CONDITIONS
On acceptance of this quotation, the following payment terms will apply: -
a. Prices are excluding Sales Tax.
b. Prices are valid for 30 days from the date of this quotation. This is due to the volatility of exchange rates.
c. Delivery charges in the quote is estimated and is subject to change
d. Payment of 50% of the total quoted costing is required prior to the commencement of the RFID project (excluding any applicable annual
maintenance fees) and is due 7 days from invoice issue date.
e. The remaining 50% will be invoiced within 7 days of the scheduled completion date and is due 30 days from invoice issue date. If the
agreed installation timeframes in the contract cannot be met by the library, payment of this invoice is still required to FE Technologies on
the date that the delivery originally planned.
f. In the event that a delay is made by the library then FE Technologies reserve the right to charge for the warehousing of the equipment.
Library also accepts to pay the full balance of the equipment if this happens.
g. Any ad hoc items will require a separate purchase order, and payment is due 7 days from invoice issue date.
h. The final payment of any product is due 30 days from final delivery.
i. Non-standard security gate installation will incur an additional cost of $1,750.00 A standard gate installation is a gate with a Standard
Floor Ramp. See Smart Library™ Security Gate System - Architect Information Pack.
j. The payment for book sorters shall be 50% deposit on order, 40% payable when it is due for shipping from overseas (i.e. when it leaves
the overseas factory) and 10% 7 days after installation.
k. Hardware delivery: 10-12 weeks from date of order (Note: Freight prices are based on standard door-to-door delivery. Extra freight
charges may apply if delivery is difficult due to complex unloading conditions.)
l. Some products have options and variations available – their codes (listed in the pricelist above) are as follows (multiple combinations of
the below options can be purchased):
i. Self Loan Station – LIB-101-XXX
ii. Self Loan Station with DVD Unlocker – LIB-101-DXX
iii. Self Loan Station with Chip & Pin – LIB-101-XEX
iv. Self Loan Station with Coin Acceptor – LIB-101-XXC
m. If you wish to accept this quotation, a formal FE Technologies contract will be sent to you for signing.
n. In the case of building sites, if a second installation visit is required by FE Technologies the library will be required to pay an additional
installation fee.
o. FE Technologies normal project plan provides for a technician who will complete the entire hardware and software installation in one
trip. In the instance where a second trip is required due to a direct request from the customer or their nominated agent (building
contractor), a charge of $1000 will be added to recover the additional travel and accommodation costs.
p. Any building works required for the installation of equipment is not included. Refer to the libraries responsibilities as described in
the architect packs supplied for each product.
q. Mobile Retrospective Encoders are provided for the agreed period without a rental charge. Any extension to the agreed period shall be
charged at $600 per month per Mobile Retrospective Encoder
r. Library hold the responsibility to look after the Mobile Retrospective Encoder crate when it is at library premise. An additional cost of
$600.00 will incur if the crate is damaged or lost.
s. S1 Self Loan Station is based on a standard architectural laminates from https://www.polytec.com.au/ Customisation fee applied.
t. Self-loan station with Chip & Pin payment does not include the Chip & Pin machine which the library orders directly with their bank.
u. In the event that the library has under estimated the library collection size for outsourced conversion and tagging, the library will be
required to pay for any additional outsourced conversion and tagging costs at the rate quoted in the Proposal.
Signature & Title Date
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LIBRARY LIVE
CLOUD DATA STORAGE
The FE Technologies’ dashboard
application Library Live is a Cloud-
based web interface that allows you
to view and report on various
transactions and conditions of the FE
Technologies RFID equipment in your
network. The Library Live is
accessible from any PC in the
network or any mobile device with
web access.
The Dashboard screen shows the live
operating conditions of your RFID
equipment including Security Gate
alarms, traffic reports, circulation
levels (check-in and check-out
figures), and equipment connectivity
status. You can also view each device
in the network via the Management Console, which displays an icon and alert for conditions such as receipt paper low/out,
loss of connectivity, ILS offline etc.
Libraries can view individual library data or a consolidated library networks data.
BENEFITS TO LIBRA RY
• All transactional data by default is saved to our Australian Azure infrastructure. Each library has their own partition
guaranteeing individual library privacy.
• Access to the data is made in two ways – using a live dashboard available via web browser or using our Management
Console software
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SUPPORT AND CUSTOMER CARE
Maintenance for all of FE Technologies’ RFID products including hardware and software is
provided free of charge for the first 12 months with our Warranty and Support
Agreement. FE Technologies Customer Care Centre is staffed by experienced Technical
Support Officers who are supported by a large research and development team and a
quality assurance process that is audited annually for compliance with quality standard
ISO9001:2008.
FE TECHNOLOGIES IS RENOWNED FOR ITS SUPPORT SERVICES. IN FACT, OUR SUPPORT
TEAM IS FAR GREATER THAN THAT OF ANY OF OUR COMPETITORS AND ASSISTED BY A
DAILY OPEN WORK TICKETS REPORT AND A GRAPH SHOWING OUR CURRENT
CUSTOMER SATISFACTION RATING. ALL OUR STAFF HAVE A VESTED INTEREST IN SEEING OUR CUSTOMERS HAPPY!
TWO WAYS OF LOGGING S UPPORT TICKETS
Local dedicated call center
SALES: TEL +1-888-278-1824 OPTION 1
SUPPORT: TEL +1-888-278-1824 OPTION 2
Online Support Portal: TICKETS.FETECHGROUP.COM
WARRANTY & SUPPORT LEVELS:
1) GOLD - 9am-5pm weekday support. Parts and onsite included. Phone, onsite support and remote support are
included in the package
2) SILVER - 9am-5pm weekday support. Parts included. Quote on onsite installation services.
3) BRONZE - Software upgrade and remote software support only. Quote on onsite service and parts.
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OUR TEAM
“We are ready to capture great ideas and transform them into amazing solutions that solve your problems. We are
driven by creating experiences that deliver results for your business and for your customers.
ANDREW POWELL
DIRECTOR, GENERAL MANAGER
Andrew Powell is the Director of the company. Andrew has several years’ experience in
management and production, and extensive experience in RFID technology especially during
FE Technologies fledgling days. Andrew steers the operations of the company towards
greater efficiencies and enhanced productivity.
PETER FERENDINOS
DIRECTOR OF SALES
Peter’s focused and driven management of the sales and marketing team since inception
has seen FE Technologies gain a strong foothold Australia, New Zealand and South East
Asia. Peter leads a sales and marketing team that is focused on job specialization which has
led to huge efficiencies in our sales process, which in turn leads to real win-win in delivering
relevant RFID solutions to libraries.
SCOTTY GAGE
VP OF SALES - US
Scotty has been working with libraries in the USA creating solutions that make a difference
since 2013. His passion for helping libraries do more and having a greater impact on
communities has led him to be one of the most successful Business Development
Executives in the Industry. Scotty also has had success in building and leading Sales teams
to be successful in various industries.
DEBORAH DEATS
BUSINESS DEVELOPMENT EXECUTIVE - NORTH EAST US
Deborah has been in the library industry since 2016. She has assisted book buying for
Libraries across the South-Central United States. She has managed projects in the millions
as well as small accounts in rural areas. She has negotiated a wide variety of government
contracts helping libraries and cities achieve the shared goals of the library. Deborah has
considerable experience in the library industry and is well-positioned to advise you on the
best RFID equipment for your library’s unique requirements
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MELANIE MCREE
BUSINESS DEVELOPMENT EXECUTIVE - WESTERN US
Melanie began her career in the library industry over 20 years ago. She has previously
represented Baker & Taylor, EBSCO, and Innovative. Melanie is based at our Texas office
and is looking after the RFID sales of the Western are of the USA including Washington,
Oregon, California, Nevada, Arizona, Utah, Idaho, Montana, Wyoming, Colorado and New
Mexico.
DUSTIN LAMM
BUSINESS DEVELOPMENT EXECUTIVE - CENTRAL US
Dustin has been serving the library industry for well over 18 years. Dustin has a wealth of
knowledge and experience when it comes to improving circulation management having
worked in both the ILS and RFID realms. Dustin is based in our growing Texas office
where he will look after the RFID sales of the Central US.
AL SKINNER
BUSINESS DEVELOPMENT EXECUTIVE SOUTHEAST US
Al has been working as a sales professional in the library sphere for over 20 years and brings
a wealth of library-centric experience to the team at FE Technologies, Al’s outstanding track
record of assisting with over 100 libraries puts him in the ideal position to work with the
libraries of the Southeast area including the states of Alabama, Florida, Georgia, Kentucky,
Mississippi, North Carolina, South Carolina and Tennessee.
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JARRED STEENVOORDEN
RESE ARCH AND DEVELOPMENT MANAGER
Jarred heads up the FE Technologies Research and Development Team and is behind our
innovative software across our entire suite of RFID equipment. Jarred and his team are
responsible for developing new software, including enhancements, new features and bug
fixes. Software developer using C# on Microsoft Dot Net, HTML, Java, PHP, MySQL. Develops
Web applications and point of sale software. Jarred leads the concept through to market
process for the team for new products.
CLINT AGUSTSSON
HARDWARE DEVELOPMENT MANAGER
Clint has 15 years IT experience and has hands on involvement in the development of the FE
Technologies Library system. Clint heads up the Hardware Team in the R&D lab. Clint is often
a point of contact for escalated work tickets that require development work and is also in
charge of the creation of new products and enhancements. Clint’s and his team are
responsible for hardware development and enhancement, compatibility and software
integration. Clint has a expertise in automated materials handling.
CYNAN MCWILLIAM
SUPPORT MANAGER
Cynan is an integration specialist with 18 years of experience across Asia Pacific. Recently
returning from a ten year in Hong Kong providing sales and technical support for Post
Production and Broadcast customers across Asia. Prior to that he had similar postings in
Bangkok and Wellington. He brings extensive workflow, networking and technical knowledge
to the team. Cynan heads up the team and is a point of escalation for any unresolved issues.
HAROLD TAIT HEGGE
TECHNICAL COORDINATOR - US
Tait is a Telecommunications and IT specialist with 30 years’ experience. He started in
computer programming and computer sales and but after college he joined the Air Force as a
Telecommunications Technician. In the Air Force he led teams in support of multi-million-dollar
communication systems and retired from the military after 22 years. Post military, he worked
as a technical trainer for a large telecommunication company. Tait’s diverse experience in IT,
Telecommunication and electronics has added greatly to the support and growth of libraries
throughout the US
SEAN ZINGIRIS
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TECHNICAL SUPPORT - US
Sean is an experienced technician and customer service specialist with a strong history of
leadership and offering audience-appropriate technical expertise. He has a diverse, blended
background in customer experience from different industry.
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JUSTIN MEISCH
TECHNICAL SUPPORT - US
Justin is an experienced technician with a customer service first mindset and a history of
leadership. He has a wide range of experience with troubleshooting and building computers.
KYLIE HERNANDEZ
SALES COORDINATOR
Kylie is the sales coordinator in our US branch, assisting all our US BDE (Business Development
Executive) in all the sales documentation. She is soft spoken and bubbly and experienced. Feel
free to reach out to Kylie if you need any help!
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CLIENTS
FE Technologies customers are invited to our User Group – an independently run group of FE Technologies Users who
meet annually and conduct training, share information on products and software and are in close contact with our R&D
department to share ideas for upgrades, enhancements and new products.
Here is a selection of our valued customers:
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THANKYOU!
QUESTIONS?
IDEAS?
CLARIFICATION?
CONTACT US TODAY:
536 Silicon Drive, Suite 100 Southlake Texas 76092
+1-888-278-1824
FE Technologies
DATE: April 5, 2022
TO: Honorable Mayor and City Council
FROM: Darlene Bradley, Director of Library and Museum Services
Prepared by: Roger Hiles, Library Services Manager
SUBJECT: RESOLUTION NO. 7421 AUTHORIZING A SUPPLEMENTAL
APPROPRIATION IN THE LIBRARY AND MUSEUM SERVICES BUDGET
FOR A PUBLIC BROADBAND AND NETWORK EQUIPMENT UPGRADE IN
AN AMOUNT NOT TO EXCEED $57,789, OFFSET BY FUNDS RECEIVED
FROM THE AMERICAN RESCUE PLAN ACT OF 2021
Recommendation: Adopt
SUMMARY
The COVID-19 pandemic has increased the need for online connectivity. The Arcadia
Public Library’s public broadband infrastructure, purchased seven years ago, and used
by over 100,000 patrons annually, must be upgraded to meet current needs and technical
requirements. With the federal American Rescue Plan Act of 2021 (“ARPA”) placing a
priority on public broadband access, an opportunity exists to fund needed upgrades
without burdening the City’s General Fund. It is recommended that the City Council adopt
Resolution No. 7421 authorizing a supplemental appropriation in the Department of
Library and Museum Services Budget in an amount not to exceed $57,789, which will be
offset by funds received from ARPA distributions.
BACKGROUND
Since 2015, the Arcadia Public Library has provided internet service to the Library’s public
computers and public Wi-Fi system through a connection to the California Research and
Education Network (“CalREN”), which is maintained by the Corporation for Education
Network Initiatives in California (“CENIC”). This network currently provides high quality, high-
speed access to the University of California, the California State University system,
California Community Colleges, the California K-12 system, some private universities, and
many public libraries.
The California State Library established the California Public Library Broadband Consortium
to allow the State to apply for grant funds from the California Public Utilities Commission’s
Teleconnect Fund grant program and U.S. Federal Communications Commission’s
Universal Service Program for Schools and Libraries grant program on behalf of member
Library Broadband & Network Equipment Upgrade
April 5, 2022
Page 2 of 3
libraries. These grant funds are then applied towards the cost of the CENIC broadband
service and result in a substantially discounted cost for member libraries.
In the years since 2015, the Library’s public computers and Wi-Fi system served more than
100,000 patrons annually prior to the pandemic, and 5,000 patrons using the Wi-Fi from
outside the building during the Library’s closure to the public in 2020-21. Since the Library
reopened to the public, usage has grown back steadily.
The network hardware supporting the service has become obsolete and will not support
CalREN’s plans for enhanced future capacity.
DISCUSSION
This proposal for improved public broadband service includes an upgrade of the Library’s
network from the current 1 gigabits per second (“Gbps”) capacity to 10 Gbps, replacement
of the circuit hardware needed to support the higher speed, and replacement of the seven-
year-old network hardware (router, switches, and firewall) used for the Library’s public
network, and three years of maintenance and support for the new equipment.
Of note, the upgraded 10 Gbps service is actually less expensive going forward because
it is the CalREN’s new standard for broadband connectivity.
Proposed upgrades:
Network equipment replacement: $12,328
Two 48-port switches: $5,300
Two 48-port management software licenses (3-year term): $2,255
Two switch maintenance licenses (3-year term): $3,000
Secondary power supply: $1,773
Broadband Circuit Upgrade: $37,400
One Router
Two optical transceivers
One backup modem
Circuit deployment fee
Maintenance for 3-years
Sales tax (est.): $2,811
Contingency (10%): $5,250
Total: $57,789
As a member of the California State Library’s Public Library Broadband consortium, the
Arcadia Public Library receives regular reimbursements for ongoing broadband service from
the California State Library from a mix of State and Federal funds. The Library will continue
Library Broadband & Network Equipment Upgrade
April 5, 2022
Page 3 of 3
to be eligible for these reimbursements with the upgraded circuit, and grant funding should
also be available to defray some of the hardware costs of this upgrade. Details should be
available later this year, as grant funding levels are determined. In the meantime, the full
amount of the upgrade is being requested using ARPA funds. Should other grants be
available, they will be used first to reserve ARPA funding for other pursuits. Note that grant
funding in the past has been managed by Califa Group but is being moved by the State to
CTC Technology & Energy, though the terms of the grant will be unchanged.
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental
Quality Act (“CEQA”), and it can be seen with certainty that it will have no impact on the
environment. Thus, this matter is exempt under CEQA.
FISCAL IMPACT
The cost of the upgrade is not budgeted for this Fiscal Year. Therefore, a supplemental
appropriation in an amount not to exceed $57,789 is being requested to adequately fund
the Public Broadband and Network Equipment upgrade, which will be offset in its entirety by
funds received from the American Rescue Plan Act of 2021. ARPA specifically provided
local municipalities with funds to recover from the economic impact of the COVID-19
pandemic with an emphasis on providing broadband access to underserved communities.
As a result, the project will have no financial burden on the City’s General Fund, which would
normally support such acquisitions.
RECOMMENDATION
It is recommended that the City Council determine that this action is exempt under the
California Environmental Quality Act (“CEQA”); and adopt Resolution No. 7421 authorizing
a supplemental appropriation in the Department of Library and Museum Services Budget
for the Public Broadband and Network Equipment Upgrade in an amount not to exceed
$57,789, offset by funds received from the American Rescue Plan Act of 2021.
Attachment “A” - Resolution No. 7421
Attachment “B” - Circuit upgrade price quote from CENIC
Attachment “B”
SUN MON TUE WED THU FRI SAT
1
Library Closed
2
Cinco de Mayo
Craft Kit
4—8 Years
Available: 5/2-5/5
Mother’s Day
Craft Kit
4—8 Years
Available: 5/2-5/7
3 4
5 6
7
Sign-ups
for May
programs begin.
10 -11 am:
Priority registration
for Arcadia residents.
Proof of residency
required.
11 am onward:
Open registration.
8
Library Closed
9
10
In-Person Program
AAPI Heritage
Month
*Diverse Voices
Storytime
4—7 Years
6:30 pm
* Registration Required
11
12
In-Person Program
*Book Buddies
4—6 Years
5:00 pm
* Registration Required
13
14
15
Library Closed
16
17
18
In-Person Program
AAPI Heritage Month
*Cultural Art Market
5—8 Years
3:30 pm
* Registration Required
19
20 21
22
Library Closed
23
24
25
26
27
28
29
Library Closed
30
Library Closed
Memorial Day
31
Save the Date….
SUMMER AT ARCADIA PUBLIC LIBRARY
The Great Reading Adventure
Online registration for the summer reading program
will begin on Monday, June 6, 2022.
See reverse side for more information.
Arcadia Public Library - Jerry Broadwell Children’s Room M AY 2 0 2 2
Photo Release: All participants in Library programs, events, and classes may be photographed or videotaped for Library promotional purposes. Notify Library
staff if you prefer not to be photographed.
Our thanks to the Friends of the Arcadia Public Library for providing funding for our programs, events, and classes.
FOR EARLY LEARNERS
Asian American and Pacific Islander Heritage Month
DIVERSE VOICES STORYTIME
Thursday, May 10, 2022 at 6:30 pm
Best For Ages 4 to 7 Years
May is Asian American and Pacific Islander Heritage Month.
Come celebrate with us! We will host a storytime program and
share stories that reflect diverse voices and culturally enriching
experiences. The program will take place in the Library’s
Imagination Theater. Mask-wearing is not required,
but encouraged for program attendees ages
2 years and older.
In-person registration begins Saturday, May 7, 2022.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: In-person open registration.
BOOK BUDDIES
Designed especially for kids ages 4 to 6 years old. Listen
to fun stories read aloud by the Assisteens®, an auxiliary of
the Assistance League of Arcadia. The program will be hosted
in-person in the Jerry Broadwell Children’s Room. Mask-wearing
is not required, but encouraged for program attendees.
Program registration is required.
May Session
Thursday, May 12; 5:00 pm
In-person registration begins Saturday, May 7, 2022.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: In-person open registration.
FOR KIDS
CINCO DE MAYO CRAFT KITS
Available Monday, May 2—Thursday, May 5, 2022
For Ages 4 to 8 Years
Pick up a craft kit and make a mini pinata in celebration of
Cinco de Mayo. Each kits contains craft supplies and a
few candy pieces to put inside your pinata.
Kits will be available while supplies.
MOTHER’S DAY CRAFT KITS
Available Monday , May 2— Saturday, May 7, 2022
For Ages 4 to 8 Years
Need a gift for mom, grandmother, or aunt? Pick up
a craft kit and make a special card just in time for
Mother’s Day! Kits will be available while supplies last.
Asian American and Pacific Islander Heritage Month
CULTURAL ART MARKET
Thursday, May 18, 2022 at 3:30 p.m.
For Ages 5 to 8 Years
Take part in the Library’s Art Market and receive APL dollars to
purchase supplies to make cultural crafts in celebration of Asian
American and Pacific Islander Heritage Month. The program will
take place in the Library’s Imagination Theater. Mask-wearing is not
required, but encouraged for program attendees ages 2 years and
older. Space is limited and program registration is required.
In-person registration begins Saturday, May 7, 2022.
10:00 am-11:00 am: In-person priority registration for Arcadia
residents. Must show proof of residency.
11:00 am onward: In-person open registration.
May 2022 Calendar of Events
2022 SUMMER AT ARCADIA PUBLIC LIBRARY
“The Great Reading Adventure”
Are you looking for fun, educational, and adventurous things
to do this summer? The Library will offer an eight-week
reading program. Here’s how to participate:
• Beginning Monday, June 6 register online at...
http://www.ArcadiaCA.gov/Library.
• Kids (infant to 5th grade) can log their time spent reading and
youth (6th to 8th grades) complete adventure challenges to earn
reading rewards. As youth participants log challenges, they will
also collect virtual tickets for entry into a grand prize drawing.
• Visit the Library, beginning Monday, July 13, to claim your
earned reward(s).
All online logging must be completed and earned rewards
claimed by Saturday July 30, 2022. Rewards will
be available while supplies last.
Summer at Arcadia Public Library is made possible through the
generous support of the Friends of the Arcadia Public Library.
Arcadia Public Library • Jerry Broadwell Children’s Room
20 West Duarte Road ~ 626-821-5566
www.ArcadiaCA.gov/Library
Adult & Teen Services Calendar of Events
April 2022
Mon Tues Wed Thurs Fri Sat
25
Teen Zone
3:30-5 PM
Auditorium
Teen Zone
3:30-5 PM
Auditorium
Teen Zone
3:30-5 PM
Auditorium
Blackout
Poetry
Challenge!
Teen Zone
3:30-5 PM
Auditorium
Blackout
Poetry
Challenge!
Teen Zone
3:30-5 PM
Auditorium
Blackout
Poetry
Challenge!
Teen Zone
+ Melted Crayon
Art
3:30-5 PM
Auditorium
Blackout
Poetry
Challenge!
Teen Zone
3:30-5 PM
Auditorium
The Movies
You Missed
6 PM
Auditorium
Teen Zone
3:30-5 PM
Auditorium
Book
Balance
Arcadia High
School/
Teen Zone
3:30-5 PM
Auditorium
Teen Zone
3:30-5 PM
Auditorium
7
2 1
6 5 4
11
9
12
8
15
14 13 16
18 19 20 23 22 21
28 27 29 30
Blackout
Poetry
Challenge
Ends
26
Sign up for our eNewsletters to
stay informed about
Library events, staff picks, reading
recommendations, and more! Link
available on our homepage.
Photo Release:
All participants in Library programs, events, and classes may be
photographed or videotaped for Library promotional purposes.
Notify Library staff if you prefer not to be photographed.
* = Registration required
Community
Craft Circle
7 PM
Teen Central
Bookish
10 AM
Auditorium
Teen Zone
3:30-5 PM
Auditorium
Happy
Earth Day!
Adult & Teen Services Calendar of Events
March 2022
Arcadia Public Library
20 West Duarte Road Arcadia, CA. 91006
626.821.5569 ~ www.arcadiaca.gov/library
Connect with us on social media!
Bookish:
The Last Night at the Ritz
by Elizabeth Savage
April 26th at 10 AM
Cay Mortenson Auditorium
Join fellow bookish readers for a fun and
Interesting discussion of The Last Night at
the Ritz: A masterfully written novel of
friendship and love & the ways we deceive
each other & ourselves.
Book Balance
April 28th
History is All You Left Me by Adam Silvera
Arcadia High School Library Media Center
Come chat about wellness and April's book,
History is All You Left Me by Adam Silvera!
Haven't read the book yet, no problem! All
are welcome!
Teen Zone
Monday—Thursday
*unless noted otherwise
3:30 PM – 5 PM
Auditorium
Do homework, play games, and enjoy a space
just for teens!
Community Craft Circle
Tuesday, April 5th at 7 PM
Teen Central
Come and craft with your community!
Bring the project you are currently working
on and connect with fellow crafters.
Bring your own supplies, only limited supplies
will be available such as scissors and glue
sticks.
Don’t have a craft project you’re currently
working on? Color a community art poster!
Make-it or Bake-it: Melted Crayon Art
YouTube, Instagram, and Facebook
April 21st at 3PM
Create your own melted crayon art!
Try it out at home or join us at Teen Zone on
April 21st, then share your creations on social
media and tag us at #APLTeens. You could
win a small prize!
The Movies You Missed:
Another Round
Wednesday, April 20th at 6 PM
Auditorium
Denmark, 2020
1 hour, 57 minutes
Adults only, 18+.
A dark comedy. Four high school teachers
consume alcohol on a daily basis to see
how it affects their social and professional
lives.
Watch the film and stay for some trivia and
film discussion.
Blackout Poetry
April 1st– April 30th
Let's create poetry!
Doodle, highlight, blacken- find the poem
within the page!
Take a book page home & create a poem.
Post on social media & use the hashtag
#gettingpoeticinarcadia.
Or turn in your poem at the Adult & Teen
Services Desk. Staff will select a standout
poem as the winner of a writing kit which
includes a Starbucks gift card, journal, and
pen set.
All entries must be submitted or posted to
social media by April 30th at 5 PM.
FEATURED HISTORICAL PHOTO
Asian American and Pacific Islander Heritage Month
Two mothers proudly hold their babies for the photographer who documented living
quarters and conditions at Santa Anita Assembly Center for the Japanese during World
War II. April 1942.
If you are interested in Arcadia’s rich history, make an appointment to see the Arcadia
History Room located at the Arcadia Public Library or visit the Gilb Museum of Arcadia
Heritage. The Arcadia History Room is shown by appointment only. Call 626‐821‐5569
for more information on the Library’s collection or 626‐574‐5440 for more information
about the Museum’s collection.
Photograph courtesy of Arcadia Public Library, Arcadia, CA. ID 688 (Apr‐May’22)
Blackout Poetry
April is National Poetry Month
Let's create poetry!
Doodle, highlight, blacken-
find the poem within the page!
Take a kit home & create a poem!
Blackout words to create a poem using the words
found on the page. Kits are available at the
Adult & Teen Services Desk.
Post on social media & use the hashtag
#gettingpoeticinarcadia.
Or turn in your poem at the
Adult & Teen Services Desk.
Staff will select a standout poem as the winner of a
writing kit which includes a Starbucks gift card,
journal, & pen set.
All entries must be submitted or posted to
social media by April 30th at 5 PM.
Connect with us!
ARCADIA PUBLIC LIBRARY
20 W. DUARTE RD.
ARCADIA, CA. 91006
626.821.5569
WWW.ARCADIACA.GOV/LIBRARY
acrylic
painting
A d u l t a r t w o r k s h o p
Limited seats, registration
required
Free landscape acylic painting
workshop with instructor
Andy Lee
S a t u r d a y , M a y 1 4
11 AM - 1 PM
ARCADIA PUBLIC LIBRARY
20 W. DUARTE RD.,
ARCADIA, CA 91006
WWW.ARCADIACA.GOV/LIBRARY
(626) 821-5569
MONDAY - THURSDAY 10 AM - 9PM
FRIDAY & SATURDAY 10 AM - 6 PM
Masks and other COVID protocols may be required, as per current
L.A. County Department of Public Health guidelines.
Registration opens Monday, 4/18
10am-12pm Arcadia residents
(with valid ID in-person only)
12pm forward – Open to
everyone, in person or by phone
Cay Mortenson Auditorium
LIBRARY BOARD OF TRUSTEES
REGULAR MEETING MINUTES
THURSDAY, MARCH 17, 2022
CALL TO ORDER – Chair Miriam Carter called the meeting to order at 4:30 p.m.
PLEDGE OF ALLEGIANCE – Trustee Alice Wang
ROLL CALL: Chair Miriam Carter, Trustees Barbara Delphey, Elizabeth Renfrew, and Alice
Wang; Councilmember Paul Cheng (City Council Liaison); Director of Library &
Museum Services Darlene Bradley (Secretary); Library Services Managers Roger
Hiles and Pat Smith.
ABSENT: Trustee Carlton Seaver
PUBLIC COMMENTS – None
REPORTS FROM LIBRARY TRUSTEES / LIAISONS
Chair Carter reminded the group that at the last Board meeting, Trustee Seaver had been excused
from attending tonight’s meeting due to a personal commitment. Trustee Wang reported that the
Arcadia Chinese Association is preparing to celebrate its 40th anniversary. Trustee Renfrew stated
that she had attended the Library’s Pioneers in Petticoats program in celebration of Women's
History Month and found it interesting. Trustee Carter stated that she had also attended the event
and had enjoyed it. Trustee Renfrew also announced that the Book Store had signed up more
volunteers and was now fully staffed, with backups! She also announced a 50%-off book sale will
be held April 2-9, with a “members only” special sale day of April 1 for Friends members. Trustee
Renfrew added that the Friends will hold a “paint night” fundraiser on June 9, with $37 admission
being charged. Chair Carter stated that she had attended the Library’s Read Across America
program, which she described as both cute and fun for the kids. Councilmember Cheng reported
that the City Charter revision committee would be presenting findings to the City Council this
Friday, and that the Council would also be discussing proposed Council district maps later on at
that meeting.
REPORTS FROM THE DIRECTOR
Announcements/Statements/Reports
Director’s Update: Director Bradley stated that the Library is now fully open, and that in-
person programs were resuming. As usual for this time of year, the staff is working on the
Library’s budget requests. The deadline for many State grants is approaching, and she is
applying for grant assistance for the Library’s proposed Family Restroom project.
Monthly Statistical Report: February 2022: Director Bradley noted that circulation numbers
were low for the year, but that the per-person checkout limit had just returned to the limit of
60 books, so circulation should increase going forward. Manager Smith added that patrons
would now be allowed to renew books twice instead of once. Director Bradley noted that the
fines and fee number for the month is high because a grant was received from the State
Library for a Memory Lab.
Monthly Report Narrative: February 2022: Director Bradley reported that the after-school
Teen Zone program had resumed, and attendance had been slowly increasing. Chair Carter
commented on the number of passports processed, and Manager Smith stated that interest
in passports has been up sharply in recent weeks, with over 90 calls received in one day,
earlier this week. Chair Carter asked about Adult Recess, and Manager Smith stated it had
been replaced by the Community Craft Circle program. Trustee Delphey noted that she was
interested to read that the Adult Services staff had been able to provide photographs to help
guide in the restoration of the historic Reid-Baldwin Adobe at the Los Angeles County
Arboretum. Chair Carter noted that the reference to “Sally Snider” at the Arboretum should
have been “Sandy Snider”.
Financial Report: February 2022: Director Bradley reported that spending is on target for
the fiscal year.
Security Cameras at the Library: Director Bradley reported that there was no news on the
security camera project. The proposed policy is still awaiting approval from the City Attorney.
RFID Project Update: Director Bradley reported three bids were received for the Library’s
Request for Proposal. The bids had been evaluated and ranked, a preferred vendor was
selected, and the City Council had approved the choice at its meeting this week. The contract
terms are now being finalized. The project is likely to start in late March or early April, but it is
too soon to know if RFID equipment will be on site by mid-April, when a closure to the public
had been considered to allow staff to attach RFID tags to the collection. Several “tagging”
options are now being considered.
Staff Update: Director Bradley stated that a full-time Library Technician in Account Services
had resigned, and an offer had been made to a candidate on the eligibility list.
Gilb Museum of Arcadia Heritage: Director Bradley shared a Back Yard Bird Seed kit used
with a recent Museum program, as well as a kit presented to patrons attending the Museum’s
recent Preservation Workshop. She also highlighted a recent Museum presentation on the
Santa Anita Assembly Center. Director Bradley also stated that Ed Wong would be giving a
talk about the history of the Arcadia Chinese Association in April.
Calendar of Activities for Children’s Services: April 2022: Trustee Renfrew asked if there
would be any Children’s programs using the Auditorium on the week of April 6, which would
conflict with the Friends Book Sale, but it looked like there would not be.
Calendar of Activities for Adult and Teen Services: March 2022: Director Bradley reported
that after many years, the foreign film series has been replaced with a monthly Movies You
Missed program.
Flyers/articles/attachments: Director Bradley discussed the upcoming Serving with a
Purpose program, and also noted the teen summer volunteer program is back this year to
provide crucial support to the Summer at Your Library program.
CONSENT CALENDAR
a. Approve the Regular Meeting Minutes of February 17, 2022
Recommended action: Approve
Trustee Renfrew moved to approve the minutes, the motion was seconded by Trustee Delphey,
and carried on a voice vote.
AYES: Chair Carter, Trustees Delphey, Renfrew, and Wang
NOES: None
ABSENT: Trustee Seaver
ADJOURNMENT
Chair Carter adjourned the meeting at 5:51 p.m. to Thursday, April 21, 2022 at 4:30 p.m. in the
Conference Room of the Library, 20 W. Duarte Road, Arcadia.
Approved:
______________________________ _______________________________
Miriam Carter, Chair Darlene Bradley, Secretary
Minutes prepared by: Roger Hiles