HomeMy WebLinkAboutItem 14b - Lease of Body Worn Camera Equipment for the Police Department
DATE: June 21, 2022
TO: Honorable Mayor and City Council
FROM: Roy Nakamura, Chief of Police
By: Amber Abeyta, Management Analyst
SUBJECT: PROFESSIONAL SERVICES AGREEMENT WITH LENSLOCK INC., FOR
THE LEASE OF BODY WORN CAMERA EQUIPMENT & DATA STORAGE
SERVICES FOR THE POLICE DEPARTMENT IN AN AMOUNT NOT TO
EXCEED $382,000
Recommendation: Approve
SUMMARY
On August 5, 2021, the Police Department placed a Notice Inviting Proposals for Body
Worn Camera Equipment and Data Storage Services and received six proposals in
return. After an extensive three-phase evaluation process and product trial period,
LensLock Inc., received the highest overall score.
It is recommended that the City Council approve a five-year Professional Services
Agreement with LensLock Inc., for the lease of Body Worn Camera (“BWC”) Equipment
and Data Storage Services in an amount not to exceed $382,000. Funds for this effort
have been budgeted over a five-year period in the Equipment Replacement Fund.
BACKGROUND
Body worn camera technology encompasses the use of audio, photo, and video recording
devices worn by law enforcement personnel. The United States launched its first BWC
system in the City of Rialto in 2012. Today, BWC programs are deployed in departments
across the country with several key objectives, the largest of which is to foster
transparency and trust between police officers and their communities. BWC technology
helps hold accountable all parties involved in a conflict or dispute and helps encourage
honest accounts and dismiss false accusations made by any parties in the court of law.
Currently, the Arcadia Police Department does not utilize BWC equipment and instead
relies on handheld audio recording devices, which are becoming an outdated technology.
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June 21, 2022
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The Police Department began researching the purchase of BWC equipment in January
2019 in response to increased media and public interest in law enforcement transparency
and accountability. Significant research was conducted into numerous camera systems,
deployment strategies, evidence managing, and data storage options. Based on the
Department’s research and evaluation of BWC products, it was determined the
acquisition of a BWC system by the Department would enhance policing efforts and better
capture daily interactions with the community. The technology would act as a force
multiplier, ensuring a transparent and accountable workforce and increasing Department
efficiency.
DISCUSSION
In August 2021, the Department placed a Notice Inviting Proposals for BWC Equipment
and Data Storage Services from qualified vendors who have a minimum of three years of
actual operating experience providing BWC and related data storage services. The Notice
was published four times in the Arcadia Weekly. The Request for Proposals (“RFP”)
included goals such as: seeking a well-managed and financially sound firm with
demonstrated experience and technical ability; having qualified and trained personnel;
ensuring secure and well-maintained data storage capabilities; updated and reliable
equipment; and high levels of customer service and satisfaction.
In response to the RFP six proposals were received. The cost breakdown provided below
covers the cost for leasing 70 BWCs and 70 mounting apparatus, additional accessories
for the BWCs including charging chords and USB cables for charging/downloading,
docking stations, BWC service, repair, 24-hour technical support, cloud storage, set
up/installation fees, on-site training, and BWC upgrades.
The assessment of proposals was conducted by a Police Captain, Lieutenant, Senior
Management Analyst, and a Fire Captain. There were five criteria that were utilized in
selecting the best BWC equipment and data storage services for the City: 1)
Thoroughness and understanding of scope of work; 2) Related experience; 3)
References; 4) Cost; and 5) Quality of proposal. Each criterion was scored using a point
system established below with each consulting company having the potential of scoring
a maximum of 100 points from each rater.
1. Thoroughness and understanding of the scope of work 25 points
2. Applicable experience 20 points
3. References 20 points
4. Proposal quality (organization, following directions, etc.) 20 points
5. Costs 20 points
Total possible points: 100 points
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June 21, 2022
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Out of the six proposals three companies were selected as finalists: Motorola Solutions,
LensLock Inc. and Axon Enterprise Inc. Their average score summary is outlined below
in Figure 1.
Figure 1 – Phase 1 Proposal Evaluation Rating
The three companies that were lowest in cost scored the lowest on the rating criteria.
Some of the most notable concerns were as follows:
• Offered bundle packages that included equipment that wasn’t part of the RFP or
conducive to the Department’s needs such as in-car cameras and a BWC
smartphone style device.
• Required the installation of proprietary infrastructure in police vehicles for BWC
communications.
• Companies located primarily on the East Coast without a local office available to
provide timely assistance.
• Outsourced or subcontracted certain services for software and data storage.
• Didn’t provide a clear option if their products were available for lease or purchase
only.
After the proposal evaluation and selection was complete, three finalists were selected to
participate in two additional evaluation phases. Phase 2 was based on an interview that
Company
Annual Proposed
Cost
Five-Year Cost
Includes Tax Total Score
Brite $45,030.86 $225,154.30 73.25
Digital Ally
Year 1 -
$53,458.78
Years 2 to 5 -
$50,400 $255,058.78 76.75
Utility
Year 1 - $106,000
Years 2 to 5 -
$39,750 $265,000.00 79.25
Motorola Solutions
$60,480.00 $302,400.00 92.5
LensLock Inc.
$76,333.79 $381,668.95 89.75
Axon Enterprise, Inc.
Year 1 -
$140,139.20
Years 2 to 5 -
$64,818.00 $419,765.77 89.25
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Data Storage Services
June 21, 2022
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included a presentation and equipment demo. There were five criteria that were utilized
as follows: 1) Interview Preparedness; 2) Interview Thoroughness; 3) Presentation
Preparedness; 4) Presentation Thoroughness; and 5) Equipment Demo. Each criterion
was scored using a point system established below with each consulting company having
the potential of scoring a maximum of 100 points from each rater.
1. Interview Preparedness 15 points
2. Interview Thoroughness 25 points
3. Presentation Preparedness 15 points
4. Presentation Thoroughness 25 points
5. Equipment Demo 20 points
Total possible points: 100 points
The average score for each company is outlined below in Figure 2.
Figure 2 – Phase 2 Interview and Equipment Demo
Company
Total Score
(All Raters Combined)
Axon Enterprise, Inc. 86.75
LensLock Inc.
86.5
Motorola Solutions 66.5
The three finalists participated in Phase 3, the final evaluation phase, which was based
on a trial period of BWC equipment that was utilized by patrol officers in the field and
managed by a Police Lieutenant. A final evaluation and rating were conducted by the
committee and was based on the following criteria: 1) Replacement Frequency; 2)
Redaction Services; 3) Interfacing with CAD/RMS; 4) Administration Accessibility and
Retrieval of Data; and 5) Cost Proposal. Each criterion was scored using a point system
established below with each company having the potential of scoring a maximum of 25
points from each rater.
1. Replacement Frequency 5 points
2. Redaction Services 5 points
3. Interfacing with CAD/RMS 5 points
4. Administration Accessibility and Retrieval of Data 5 points
5. Cost Proposal 5 points
Total possible points: 25 points
The average score for each company for Phase 3 is outlined below in Figure 3.
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June 21, 2022
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Figure 3 - Phase 3 Final Evaluation
Company
Total Score
(All Raters Combined)
LensLock Inc. 24.25
Axon Enterprise, Inc. 16.25
Motorola Solutions 12.25
Based on the combined results of Phases 1, 2 and 3 outlined below in Figure 4, LensLock
Inc., (“LensLock”) scored the highest and was selected as the best company to receive
the contract award. The other two companies are equipped to provide the Department
with a BWC system; however, Axon Enterprise Inc., had the costliest option and they
provide certain services at an additional cost such as auto-tagging and unlimited device
storage. In addition, Axon Enterprise Inc., requires a lump sum payment of $149,686.46
for the first year of their contract compared to LensLock’s first year payment of $69,237.
Motorola Solutions (“Motorola”) is the lowest in cost but their equipment was rated the
lowest. One of the main concerns is that once the BWC is activated it enters a buffering
mode where it constantly records for 55 hours. If the BWC is in a constant record mode
it will capture a police officer’s activity throughout an entire shift including activity that is
not related to public interaction. In addition, during the equipment demo, the committee
noted that staff experienced difficultly contacting a customer service representative from
Motorola.
Figure 4 – Final Combined Average Scores and Costs
Company
Total Score
(All Raters Combined)
Five-Year Cost
Includes Tax
LensLock Inc. 206 $381,668.95
Axon Enterprise, Inc. 201 $419,765.77
Motorola Solutions 175 $302,400.00
The proposal (Attachment “A”) that was provided by LensLock covered everything that
was asked for in the RFP. One of the biggest outliers with the BWC system is the
redaction process and how organizations deal with requests for video, be it through the
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June 21, 2022
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Freedom of Information Act or from the court systems. Redacting video can take
anywhere from minutes to hours, which may add up to hundreds or thousands of hours
each year. The redaction process with LensLock is included with their proposal, and it is
unlimited, meaning we can complete this task ourselves with the software provided, or
LensLock will provide redacting services on behalf of the Department.
Listed are some additional key factors that positioned LensLock apart from others:
• LensLock included an auto-tagging feature at no additional cost. Auto-tagging is
a service that connects recorded footage to a specific call for service or case being
handled by officers. This feature would connect to the Department’s Computer
Aided Dispatch and Record Management System (“CAD/RMS”) to ensure footage
would be properly catalogued/sync’d to the call officers are handling and recording
footage.
• LensLock will be adding an office in the Rancho Cucamonga area, specifically to
be closer to clients in the San Gabriel Valley and Inland Empire.
• BWCs with LensLock will be replaced on a more frequent basis compared to the
other competitors.
• Access to video replay is easier.
• LensLock has offered unlimited storage in the Microsoft Azure Cloud.
• Pricing is one flat price per year with no additional fees.
• Provided an option to host the Department’s digital imagery in the cloud as part of
the contract at no additional cost and at an unlimited capacity. This includes all
the Department’s digital evidence and any third-party videos and photos. Digital
evidence covers any photographs the Department produces or any video recording
from any device (not just LensLock’s BWC) such as cell phones, ring video, and
private security cameras. These types of items require a large amount of storage
space utilized on the City’s network. Allowing LensLock to store these items if
necessary is beneficial to the Department.
• Providing one in-car camera at no extra cost.
• 24/7/365 days customer support availability.
The committee went through a lengthy process before making the decision to select
LensLock as the BWC system provider. The Department wanted to ensure that it was
making the best selection based on the products and services available, that would best
serve the officers and community, and would follow the City’s Purchasing rules. It should
be noted that during the BWC trial period the patrol officers that tested the equipment
rated Axon Enterprise Inc., (“Axon”) the highest. LensLock was rated second to Axon.
The most common issues with LensLock’s BWC equipment noted by the patrol officers
during the trial period included:
• No audible notification when the camera is turned on and off.
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June 21, 2022
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• Power button located in an undesirable area.
• Camera automatically shut off during recording.
• The size of the camera was too bulky.
• The mounting bracket was of low quality.
During the trial period, LensLock proactively monitored the BWC activity and quickly
became aware of most of the issues noted above before the Department notified them.
LensLock proactively and efficiently addressed the issues as follows:
• The audio setting (chime/chirp) was set to off. A quick setting change to “on”
enabled the user to hear an audio chime when powering the BWC “on/off” as well
as audio chirps when starting or stopping a recording and taking still images. A
vibrate notifier is also set on the BWC to notify the user via vibrations when the
BWC is recording.
• Replaced BWCs (via overnight mail) that experienced internal hardware issues
that caused difficulties with power/reset button.
• When the patrol officers experienced the BWC automatically shutting off, LensLock
was instantly notified via their alert system that the BWC went offline. LensLock
worked closely with City’s IT Department to troubleshoot the issue. It was
discovered that on two separate occasions the BWC users unplugged the ethernet
cable that was connected to the police unit. LensLock immediately notified the
Operations Lieutenant that the unit was disconnected from the Department’s
network and the issue was quickly resolved.
• The officers were only given one camera mounting system for the trial period.
LensLock has several other mounting options (listed below) that would resolve how
the camera is affixed to the uniform. The mounting options would accommodate
an officer’s height and size.
• LensLock offers and will provide three standard (magnet, MOLLE, alligator)
mounting options to each BWC assigned user. In addition, at no additional cost,
they offer the opportunity to order further mounts from a supplementary selection
if it better suits the Department’s needs.
LensLock has been providing BWC equipment and data storage services since 2015.
Their executive team has more than 50 years of experience working with and for public
safety agencies. Since their inception, LensLock has stayed committed to providing an
end-to-end body worn camera solution to their clients, which includes industry leading
equipment coupled with a feature rich, user-friendly evidence database platform. They
accompany those technologies with cutting edge docking stations, accessories, data
storage, and redaction services creating a world-class client experience. Their focus on
client service before and, more importantly, after an initiated contract will ensure a smooth
implementation and continued working relationship between the Department and
LensLock.
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LensLock currently has 128 customers nationwide: 16 in California and nine in Southern
California. Their Southern California police department customers include the Cities of:
Bell Gardens, Monterey Park, Covina, Bell, El Monte, Azusa, Sierra Madre, Irwindale,
Redlands, and Brawley. The City of El Monte Police Department (“EMPD”) is similar to
the Arcadia Police Department regarding requested services, department size, and
geographical location. In 2019, EMPD became a LensLock customer after completing a
pilot program.
As part of the Agreement (Attachment “B”) the Department will receive the Genesis 12
BWC. The Genesis 12 BWC specifications are within industry standards for size and
weight (max. 5.5 oz.) and have the following features: wide angle lens, waterproof and
shockproof case, built-in Wi-Fi, Bluetooth and GPS, multiple mounting options on the
body, ability to record continuously for at least 12 hours, pre-recording ability, additional
battery extender options (battery pack, mobile charger, etc.), secure encryption of data,
multiple resolution setting, audio and video record, multiple charging options, 30 frames
per second, ability to simultaneously capture photos while recording videos without
interruption, multiple activation notifiers such as vibrate, speaker, and lights, ability to set
stealth mode (no lights or sounds, with vibration as the sole notifier), charging time of four
hours or less, and auto on capability utilizing Bluetooth technology with customizable
triggers.
The total cost for the five-year Agreement will not exceed $382,000. The annual payment
is $76,400 and an itemized breakdown is listed in the table below.
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Data Storage Services
June 21, 2022
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Figure 5 – LensLock Annual Pricing and Equipment List
Qty. Description Annual Cost
63
Gen 12 Body Worn Camera Service –
Unlimited Data Plan $69,237.00
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Gen 12 Body Worn Camera Service –
Unlimited Data Plan Included
1
Titan V In-Car Video Service –
Unlimited Data Plan Included
1 CAD Integration Included
Unlimited
Prograde Outsourced Redaction – Per
Incident Included
25 Veriton Redaction Software - Hourly Included
New Cameras Every 30 Months –
BWC & ICV Included
60 Month Hardware Guarantee Included
1
On-Site Implementation & Training
Fee – One-Time Fee Included
1
Shipping & Handling Fees – One-
Time Fee Included
1 Software & Database Maintenance Included
Subtotal $69,237.00
Sales Tax
(10.25%) $7,096.76
Total $76,333.79
The five-year term of the Professional Services Agreement is the industry standard for a
BWC system.
Based on the foregoing, it is recommended that the City Council authorize a five-year
Professional Services Agreement with LensLock Inc., for Body Worn Camera Equipment
and data storage services in an amount not to exceed $382,000.
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Data Storage Services
June 21, 2022
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ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental
Quality Act (“CEQA”), based on Section 15061(b)(3) of the CEQA Guidelines, as it can
be seen with certainty that it will have no impact on the environment. Thus, this matter is
exempt under CEQA.
FISCAL IMPACT
The total cost for the five-year Agreement will not exceed $382,000. The annual payment
will be approximately $76,400. Sufficient funds for this effort have been budgeted over a
five-year period in the Equipment Replacement Fund.
RECOMMENDATION
It is recommended that the City Council determine that this project is exempt under the
California Environmental Quality Act (“CEQA”); and approve a five-year Professional
Services Agreement with LensLock Inc., for the Lease of Body Worn Camera Equipment
and Data Storage Services in an amount not to exceed $382,000.
Attachment “A” – LensLock’s Proposal
Attachment “B” – Draft Contract for Body Worn Camera Equipment and Data Storage
Services
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Arcadia Police Department
Response to Request for Formal Proposals
Body Worn Camera Equipment & Data Storage Services
08-26-21
Sean O’Grady – Regional Manager
949.690.6552
SOG@lenslock.com
LensLock, Inc.
13125 Danielson Street, Suite 112
Poway, CA 92064
“Proposal valid for 120 days after receipt.”
ATTACHMENT "A"
LENSLOCK INC. PROPOSAL
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LensLock Cover Letter
Dear Sir and/or Ma’am,
Thank you for the opportunity to respond to this RFP to provide a body worn camera solution
(“BWC”) for the City of Arcadia Police Department (hereby also referred to as “the City”).
Enclosed is information intended to demonstrate LensLock’s ability to exceed the needs and
expectations of the City.
Since its inception in 2015, LensLock has stayed committed to providing an end-to-end body worn
camera solution to its clients, which includes industry leading equipment coupled with a feature
rich, user-friendly evidence database platform. We accompany those technologies with cutting
edge docking stations, accessories, data storage, and redaction services creating a world-class
client experience. Our focus on client service before and, more importantly, after an initiated
contract will ensure a smooth implementation and continued working relationship between the
City and LensLock.
Data security is central to the LensLock system architecture, ensuring that data captured by our
body worn cameras is safely managed in Microsoft’s Azure Government cloud. Each piece of
evidence is stored with a chain of custody report to verify its authenticity. By ensuring that data
video is housed in an FBI CJIS compliant environment, the City can feel comfort in knowing that
its evidence will be admissible in court.
The end-to-end solution LensLock provides will allow the City to manage crucial evidence in
completely customized evidentiary portal at a cost that is both fair to client and to the vendor.
LensLock’s clients benefit from an unlimited data plan and warranty, including equipment
replacement at no additional cost every thirty (30) months. This allows them to benefit from new
and improved cameras without having to make any additional purchases within an already
stretched budget year.
Located in San Diego and Tampa, LensLock’s staff is flexible and steadfast in being readily
available to accomplish the goals at the City for body worn cameras. LensLock is committed to
having staff on-site in an unlimited capacity during installation and training, while on-going
support will be provided in person without exception.
After carefully reviewing this RFP document, LensLock is prepared to provide the complete
solution outlined by Arcadia Police Department in the RFP, and an unlimited data storage plan.
LensLock will remain dedicated in running a client-centered business to deliver an unparalleled
experience utilizing extensive public safety, technology, and SaaS experience. We look forward
to humbly serving Arcadia Police Department.
Sincerely,
Sean O’Grady – Corporate Regional Manager
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Vendor Information
Primary Contact: Sean O’Grady
Company Name: LensLock, Inc.
Address: 13125 Danielson Street, Suite 112
City, State, Zip: Poway, CA 92064
Subcontractor Opportunities
In terms of body worn camera installations, LensLock takes pride in having the ability to provide
initial and ongoing training, maintenance, and support to our clients. The only situation in which
subcontractors would be utilized is for the installation of in-car units. LensLock provides the
service, but based on the request of the client, there is an option to outsource it locally.
Statements
After analyzing the RFP set forth by the City of Arcadia Police Department, LensLock
acknowledges that all elements of this RFP have been reviewed and understood. LensLock fully
intends to perform the services as outlined in this RFP. LensLock is pleased to state we are one
hundred percent willing to enter into a contract under the terms and conditions and in the form
prescribed in this RFP.
Jon Handy – CEO
Signature: _____________________________
Date: 08/26/2021
“Proposal valid for 120 days after receipt.”
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Table of Contents – Arcadia PD RFP
LensLock Cover Letter ........................................................................................................ 2
Vendor Information .......................................................................................................... 3
Subcontractor Opportunities ............................................................................................ 3
Statements ........................................................................................................................ 3
Section 1 – LensLock’s Experience Summary .................................................................... 5
LensLock Overview ......................................................................................................... 6
Past Projects ..................................................................................................................... 7
Section 2 – Statement of Understanding and Approach ...................................................... 7
Projected Schedule and Timeline ..................................................................................... 7
Implementation Process ................................................................................................... 8
Section 3 – References ...................................................................................................... 11
Section 4 – BWC Equipment and Software Program Capabilities ................................... 13
Unique Features ............................................................................................................. 13
Microsoft Azure ............................................................................................................. 14
Customer Service ........................................................................................................... 16
Userface .......................................................................................................................... 17
Resources ....................................................................................................................... 17
Exhibit 1 – Scope of Work ................................................................................................ 19
Camera Specifications .................................................................................................... 19
Storage ............................................................................................................................ 20
Technical Requirements ................................................................................................. 21
Service and Repair ......................................................................................................... 22
Training Requirements ................................................................................................... 22
Report Requirements ...................................................................................................... 23
Other Requirements ....................................................................................................... 23
Section 5 – Vendor Information ........................................................................................ 24
Team Organization Chart ............................................................................................... 24
LensLock’s Background and History ............................................................................ 24
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Section 6 – Project Employee Information ....................................................................... 25
Management & Key Personnel ...................................................................................... 25
Resumes for Key Personnel ........................................................................................... 25
Section 7 – Product Warranty Information ....................................................................... 35
Section 8 – Maintenance Program ..................................................................................... 35
Section 9 – Contact Information Page ............................................................................... 35
Primary Contact Information ......................................................................................... 35
LensLock Information .................................................................................................... 35
Section 10 – Proposal Signature Page ............................................................................... 36
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Section 1 – LensLock’s Experience Summary
LensLock Overview
LensLock is proud to offer your department state-of-the art body worn cameras, in car video
systems, and software technology solutions for all your video, data management, storage, and
digital file transfer needs. Security is central to the LensLock system architecture, ensuring that
data captured by our equipment is safely managed in Microsoft’s Azure Government cloud. Each
video is stored with a chain of custody report to verify its authenticity. By ensuring that your
videos are housed in an FBI Criminal Justice Information Services (CJIS) compliant
environment, you can feel comfort in knowing that your evidence will be admissible in court.
LensLock’s executive team possesses more than fifty (50) years of experience working with and
for public safety agencies. Our commitment to providing industry-leading technology, supported
by a feature rich evidence database management and mobile app solution, is at the core of
LensLock’s business strategy.
LensLock customer data is managed by strict policies compliant with the established CJIS
security requirements regarding digital evidence management. LensLock will assist APD every
step of the way in training, quality assurance, and recreation of any and all digital data that has
been collected. End-to-end digital evidence management is provided by LensLock through a
suite of products and services that have been developed and tailored to meet customer needs.
LensLock has created a robust reporting system that will let you analyze data from all
touchpoints in a centralized and secure portal. LensLock’s records management system offers
custom reporting features to help track data in real-time or with scheduled emails.
Secure data storage is at the core of everything we do at LensLock. We have developed an
enriched Software-as-a-Service (SaaS) platform for the management of mission critical video
data. The primary focus is to provide a method of gathering, maintaining, and storing digital
evidence with a secure chain of custody. In addition, LensLock created a seamless cloud
architecture to assist its clients in accessing the data at any time or place for complete scene
reconstruction.
LensLock will remain steadfast in running a client-centered business to ensure we deliver a
world-class experience utilizing our extensive public safety, technology, and SaaS experience.
Along with the provided departments, LensLock is proudly endorsed by several former and
current police officers. These officers have had decorated careers for their respective
departments, and now work with LensLock to address the challenges associated with the
industry. Their consultation allows LensLock to constantly expand its knowledgebase to best
serve its clients and to truly understand the brave men and women with whom they interact.
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After carefully reviewing this RFP document, LensLock is prepared to provide the complete
solution to Arcadia Police Department. LensLock is pleased to state that all requirements detailed
in the Scope of Work will be met and exceeded. LensLock will remain dedicated in running a
client-centered business to deliver an unparalleled experience utilizing extensive public safety,
technology, and SaaS experience. We look forward to humbly serving Arcadia Police Department.
Past Projects
LensLock’s client, the City of El Monte Police Department is similar to Arcadia Police
Department in regard to requested services, department size, and geographic location. In 2019,
El Monte Police Department (EMPD) became a LensLock customer after completing a pilot
program. LensLock outfitted every EMPD officer with Genesis 12 BWCs, accessories, provided
the evidence management access, and 24/7/365 support services.
For additional similar projects, please refer to “Section 3 – References”.
Section 2 – Statement of Understanding and Approach
Projected Schedule and Timeline
Below is the standard internal timeline for full delivery and rollout of all equipment specified in
this proposal.
Projected Timeline to Accomplish Implementation
Description Days from APD PO Received
Equipment Spec and Order 3 Business Days
Equipment Customization for Delivery 4 Days
Equipment Delivery 7 Days
Beginning of On-Site Implementation and
Training
10 Days
Official Rollout of System/Contract Start 10 Days
Key Check Points to Accomplish Implementation
The following list represents key tasks and milestones to effectively install LensLock’s body
worn cameras at the City:
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• Finalize a list of BWC users containing first name, last name, email address, and
designated role within the hierarchy in order to assign a camera and register said users
in the LensLock Portal. Additionally, an email will be sent to the users containing all
pertinent information for system use.
• Determine camera settings for configuration before delivery, as well as which
accessories and mounting options the City requires.
• For any desired CAD integration, necessary information must be provided
beforehand.
• Establish a formal schedule to roll out all hardware in accordance with both the City’s
desires, and LensLock’s internal capabilities.
• Determine where the docking stations will be located.
• Training will take place at a specified time and place, typically the day(s) of
equipment delivery and installation. LensLock is prepared to train users for as long as
deemed necessary by the City.
• Installation of LensLock Mobile Desktop Application (MDA) for in-field tagging,
playback, and live view, on vehicle’s MDC or MDT.
• Once installed, any software related problems that may arise can be addressed
remotely via screen connect and LensLock’s technology team. Hardware issues will
be addressed by LensLock’s in-person support or direct shipment if deemed
necessary.
• In terms of on-going customer support, LensLock is available to meet the varying
needs of the City in an unlimited capacity.
Implementation Process
LensLock provides a 3-phase plan for new clients. Following is the outline of the phases in
detail.
Phase 1 – Introductory Meeting
Lenslock prides itself on constant communication with our clients and providing excellent
customer service. To be able to get the best understanding of the services you desire,
LensLock will schedule an in-person meeting at your earliest convenience. During the
meeting, all aspects of contracting with us will be discussed such as our pricing structure and
details about our provided software and hardware.
Phase 2 – Implementation of Pilot Program
Following the introductory meeting, we offer a 30-day pilot program at no cost or obligation.
There are many benefits of conducting a formal 30-day pilot program for your agency.
Everyone can try out the hardware and test the durability and ruggedness of the body
cameras and the docking station. Your end-users can try out the equipment and capture as
much video as they want. As an administrator, you can assess the practicality and viability of
the data platform, the redaction software tool, and the sharing capabilities. This test period
also provides a great opportunity to experience our customer service.
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Phase 3 – Full Installation
In the event that the City chooses to continue services with LensLock following the Pilot
program, our service team will complete a full install. LensLock will provide full access to
our Client Services and Technology Support Teams. Our support team will walk your agency
through initial design, implementation, training, and provide as much ongoing support that is
needed throughout the duration of your contract. All cameras can be customized and paired
to a specific officer or shared between officers with equivalent access level. Should a camera
be damaged, broken, or need replacement, LensLock shall configure and deliver a new
camera. Under contract, LensLock shall automatically replace and deliver new body cameras
to the City every thirty (30) months. LensLock will provide full training during
implementation and installation. Customer services will be available 24 hours a day to
respond to any of the City’s arising needs. Additionally, complete user guides relating to the
portal will be given to all necessary personnel for their reference. LensLock shall provide any
and all information required to log into the portal. Additionally, LensLock will provide data
management services such as redaction and video recovery.
CAD/RMS Integration Process
Prior to addressing the timeline for working with the Department’s CAD/RMS provider (EIS),
there are assumptions that must be met.
APD Assumptions:
1) EIS on-premise at APD
2) IT has access to EIS database DB
3) APD purchases Logicity
4) APD installs Logicity
5) APD enables access to the LensLock Government Cloud SMB shared drive
6) APD tests the LensLock EIS Crystal Report by running it and copying output to the SMB
shared drive
Projected Timeline for Data Connection
Description Days from Crystal Report Test
Sends EIS Crystal Report >1 Day
Create SMB Share Drive from APD to
LensLock Portal
>1 Day
LensLock Enables CAD Integration for
APD
3 Days
LensLock Tests Data on Shared Drive 3 Days
Total 7 Business Days
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RMS Existing Integration
If LensLock has previously integrated with the City’s RMS vendor, the following assumptions
would need to be met before fully completing the RMS integration.
APD Assumptions:
1) RMS provider and APD has worked out agreement to integrate with the RMS Vendor
2) Gets mechanism to transfer LensLock Meta data to RMS Vendor’s application
Projected Timeline for RMS Integration
Description Days from Receiving Mechanism to Transfer
Meta Data
Setup Mechanism to Transfer LensLock
Meta Data to EIS
3 Days
Export RMS Meta Data
3 Days
Total 7 Business Days
RMS Non-Existing Integration
LensLock will work with any RMS vendor to integrate the LensLock meta data with the
vendor. LensLock does this at no cost to the City or vendor; however, it is possible the vendor
will charge LensLock a fee to integrate. This charge will have to be either shared or
negotiated. Here are the rough estimates depending on how the vendor (EIS) allows LensLock
to integrate:
File Transfer (Comma Separated Values – CSV)
Once the connection for file transfer and the format of data file is agreed upon it will take
15 business days for LensLock to do the work. This is LensLock work and completely
depends on the PD’s IT and Vendors efforts to make it available and agreed upon.
Web Service APIs
Integrating with APIs is completely unknown. It could be simple like 1 API or complex
like implementing web hooks. Any estimate here is rough and LensLock cannot
guarantee delivery. It would be a minimum 15-30 business days. We guarantee we will
work with the vendor to get the work done as soon as possible.
Projected Timeline for RMS Non-Existing Integration
Description Business Days
File Transfer (CSV) 15 Days
Web Service APIs 15-30 Days
Total >30 Business Days
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Section 3 – References
The following agencies are approved references who currently use LensLock’s mobile video
technology services:
City of Bell Gardens Police Department
7100 Garfield Ave., Bell Gardens, CA 90201
Chief Bradley Fairfield
bfairfield@bgpd.org
(562) 806-7617
City of Bell Gardens BWC, ICC, Fixed Camera Implementation and Support – Dec. 2018
As it pertains to this RFP, outfitted every officer with a Genesis 11 BWC, accessories,
provided the evidence management access, and 24/7 support services. Additionally,
outfitted every vehicle with a LensLock ICC system and coupled data access and
management. Lastly, implemented twenty-five (25) fixed cameras in the jail and interview
rooms to be managed on the same platform.
City of Monterey Park Police Department
320 W Newmark Ave., Monterey Park, CA 91754
Chief Kelly Gordon
kgordon@montereypark.ca.gov
(626) 307-1222
City of Monterey Park BWC and ICC Implementation and Support – Dec. 2019
After successful pilot and RFP award and as it pertains to this RFP, outfitted every officer
with a Genesis 12 BWC, accessories, provided the evidence management access, and 24/7
support services. Additionally, outfitted every vehicle and motorcycle with a LensLock
ICC system and coupled data access and management.
City of Rocklin Police Department
4080 Rocklin Rd., Rocklin, CA 95677
Chief Chad Butler
chad.butler@rocklin.ca.us
(916) 625-5400
City of Rocklin BWC and ICC Implementation and Support – Sept. 2018
As it pertains to this RFP, outfitted every officer with a Genesis 12 BWC, accessories,
provided the evidence management access, and 24/7 support services. Additionally,
outfitted every vehicle with a LensLock ICC system and coupled data access and
management.
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City of El Monte Police Department
11333 Valley Blvd., El Monte, CA 91731
Chief David Reynoso
dreynoso@elmontepd.org
(626) 580-2035
City of El Monte BWC, Fixed Camera Implementation and Support – Nov. 2019
After successful pilot and RFP award and as it pertains to this RFP, outfitted every officer
with a Genesis 12 BWC and accessories. Additionally, equipped EMPD interrogation
rooms with fixed camera systems, provided the evidence management access, and 24/7
support services.
City of Covina Police Department
444 North Citrus Dr., Covina, CA 91723
Chief David Povero
dpovero@covinaca.gov
City of Covina BWC Implementation and Support – Nov. 2020
After successful pilot and sole source procurement project, outfitted every officer with a
Genesis 12 BWC, accessories, provided the evidence management access, and 24/7
support services.
City of Griffin Police Department
868 W Poplar St., Griffin, GA 30224
Captain Michael Natale
mnatale@ityofgriffin.com
(770) 229-6450
City of Griffin BWC Implementation and Support – Oct. 2018
After successful pilot and RFP award, outfitted every officer with a Genesis 12 BWC,
accessories, provided the evidence management access, and 24/7 support services.
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Section 4 – BWC Equipment and
Software Program Capabilities
Below is an overview of how LensLock’s system operates.
Unique Features
The capabilities of LensLock’s Gen-12 Body Worn Camera can be found under “Camera
Specifications” in Exhibit 1 – Scope of Work. Additional unique features of LensLock’s
hardware and software include Wi-Fi connection to mobile app, personalized settings,
CAD/RMS integration, and a fully integrated portal.
The LensLock mobile application is a customized application that is included in our pricing
model. LensLock’s in-field review and tagging application can be downloaded on a phone,
MDT, tablet, or desktop. End-users can use the Wi-Fi on the BWC to connect to their device.
Then, the media that is currently on the BWC can be viewed and edit notes can be added to
videos while being in the field. Then, the second the body camera is docked, all the information
will upload to the LensLock portal with the video. This saves end-users a plethora of time
because they will not have to wait until the end of a shift to go into the portal and add all of the
information from every video they took.
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Additionally, LensLock offers its clients complete customization of BWC settings at no
additional charge to the City. LensLock’s Gen 12 BWC features Wi-Fi, infrared night vision,
lights, vibration, audio alerts, GPS, pre-record, and stealth mode. Every one of these settings can
be customized to the City’s preferences at no cost.
As another part of our business model, LensLock would complete an advanced API bridge with
the City’s current CAD/RMS provider, EIS. This integration allows for auto tagging of meta data
to the video files captured in the field in a dynamic manner, so the officer does not have to
manually complete the data entry. We are offering this integration project which will be
delivered to the City at no additional cost.
An additional unique feature of LensLock is our fully integrated portal. All three (3) of our
products, body, in-car, or fixed camera videos can be viewed on one platform. On the LensLock
portal, users with administrative access can view videos by case number, no matter which
LensLock camera it was taken on.
Microsoft Azure
LensLock and its broad network of body-worn camera partners are working closely with
agencies to deliver solutions that support the requirements for digital video storage, media
management, and the Criminal Justice Information Services (CJIS) Security Policy. Therefore,
LensLock uses the most well-known CJIS compliant platform, Microsoft Azure. Using the
Microsoft Azure government cloud, you can access, tag, and share all your data efficiently and
dynamically while maintaining CJIS compliance.
Media Asset Protection
Achieving compliance support for any media service requires meeting industry standards for the
transfer, storage, and delivery of content. Azure Government delivers a robust solution designed
to exceed U.S. government standards, utilizing powerful resources such as AES encryption and
Microsoft PlayReady Digital Rights Management (DRM). The service keeps assets well-
protected during upload, while at rest in storage, and during playback.
Transfer
Azure Government enables multiple video formats and supports a variety of playback devices
and resolutions. In addition, agencies can upload content from building and city surveillance
systems, interview rooms, and network videos recorders (NVR).
Store
Azure Government provides the flexibility and resiliency to securely store, back up, and retrieve
large amounts of unstructured data, such as media files, with Azure Blobs. Agencies can also
control access from the Internet, permit traffic only to customer-defined endpoints, and provide
load balancing and Network Address Translation (NAT) at the cloud-access layer.
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Deliver
Azure Government provides the flexibility and resiliency to securely store, back up, and retrieve
large amounts of unstructured data, such as media files, with Azure Blobs. Agencies can also
control access from the Internet, permit traffic only to customer-defined endpoints, and provide
load balancing and Network Address Translation (NAT) at the cloud-access layer.
Security Response
Events such as natural disasters, hardware failures, or service outages are all
considered high impact issues, but only a limited number of these issues are
considered to be security incidents. LensLock defines a security incident in the Online
Services as illegal or unauthorized access that results in the loss, disclosure or
alteration of Customer Data.
The goal of security incident management in to identify and remediate threats quickly,
investigating thoroughly, and notifying affected parties. Security incident management is an
essential part of an effective risk management strategy and critical for compliance efforts.
Having a clearly documented process is crucial because it allows the business to plan for the
worst, rather than figuring it out in the heat of the moment. LensLock’s process is constantly
evolving by tuning out false positives, automating responses, and contains a framework for
evaluating the effectiveness of the program.
Security Incident Response Lifecycle
LensLock follows a 5-step incident response process when managing both security and
availability incidents for the Azure services. The goal for both types is to restore normal
service security and operations as quickly as possible after an issue is detected and an
investigation is started. The response is implemented using a five-stage process: Detect, Assess,
Diagnose, Stabilize, and Close. The Security Incident Response Team may move back and forth
between diagnose to stabilize as the investigation progresses.
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Customer Service
LensLock takes pride on delivering world class 24/7 technical support and commit to being
vigilant in response time for any and all issues that may arise over the course of a service period.
Typically, the following table assessment is used to display both response and resolve time that
LensLock ensures will be met if selected as the chosen provider of the City:
The City will have both local and remote support available. With representatives in the area, APD
can be assured they will have on-site support when needed. Additionally, stateside remote support
is available to the City in an unlimited capacity and will have a designated LensLock Product
Manager specifically designated to ensure software issues are addressed in a timely manner.
Stage Description
1 Detect First indication of an event investigation
2 Assess An on-call incident response team member assesses the impact and
severity of the event. Based on evidence, the assessment may or may
not result in further escalation to the security response team.
3 Diagnose Security response experts conduct the technical or forensic
investigation, identify containment, mitigation, and workaround
strategies. If the security team believes that customer data may have
become exposed to an unlawful or unauthorized individual,
execution of the Customer Incident Notification process begins in
parallel.
4 Stabilize, Recover The incident response team creates a recovery plan to mitigate the
issue. Crisis containment steps such as quarantining impacted
systems may occur immediately and in parallel with diagnosis.
Longer term mitigations may be planned which occur after the
immediate risk has passed.
5 Close/Post-
Mortem
The incident response team creates a post-mortem that outlines the
details of the incident, with the intention to revise policies,
procedures, and processes to prevent a reoccurrence of the event.
Severity Level Status Impact Response
Time
Resolve Time
Level 1 Critical Disruption to whole
organization (Service
Down)
< 30 Min. ASAP
0-4 hrs.
Level 2 Important Severe impact on service
availability (Service
degraded or unusable)
< 30 Min ASAP
0-4 hrs.
Level 3 Normal Non-Critical (Service
degraded with no impact to
service availability)
< 4 Hours Next day
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After implementation, LensLock will be available for support 24/7/365 in an unlimited capacity.
Full comprehensive training is provided for all users prior to the beginning of the service. Training
includes officer level, from BWC use and data upload to the evidence management side of the
solution. There is a separate administrator training that will occur to cover all the capabilities of
LensLock’s Portal. With company headquarters located just a few hours away, and representative
Sean O’Grady located in the greater Los Angeles area, the City can be assured that the training
staff will be on-site until the users feel comfortable with the use of the solution. On-going training
is available in-person as needed. Training will take place at a specified time and place, typically
the day(s) of equipment delivery and installation. LensLock is prepared to train users for as long
as deemed necessary by the City. LensLock will assist the City every step of the way in training,
quality assurance, and re-creation of any and all digital data that has been collected.
Resources
After careful analysis, we are pleased to communicate to the City without revocation that
LensLock has the resources (financial, equipment, labor and capacity) available to provide the
services under this RFP to the City of Arcadia Police Department.
Userface
When the “Videos” tab is selected on LensLock portal, the following image is what the user will
see:
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When the “Reports” tab is selected, the following image is what the user will see:
The following is a sample of one type of report that can be generated by a user with admin
access:
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Exhibit 1 – Scope of Work
Camera Specifications
• Within industry standards for size and weight (max. 5.5 oz.)
o Dimensions: 3.3750” H x 2.5625” W x 1.0625” D
o Maximum combined weight: 4.5 oz.
• Wide angle lens
o 142 degrees
• Waterproof, shockproof case
o IP67
• Built-in WiFi
o Yes
• Built in Bluetooth
o Yes
• Built-in GPS
o Yes
• Multiple mounting options – on the body, i.e., clasps, plates, etc.
o The following options are available for BWC location and mounting
currently:
✓ Magnetic Plate Mount
✓ Molle Clip Mount
✓ Alligator clip
✓ Epaulet/Shoulder Mount
✓ Pin Mount
✓ Belt Mount
✓ LensLock’s solution includes any and all desired accessories by
Cirtus Heights Police Department at no additional cost.
• Ability to record continuously for at least 12 hours
o Yes
• Must have pre-record, and must have the ability deactivate the feature if deemed
necessary
o Yes, and yes
• Additional battery extender options (battery pack, mobile charger, etc.)
o Yes
• Secure encryption of data
o LensLock uses Transport Layer Security (TLS) when transferring videos,
and when users log in to the application. TLS is the successor to the Secure
Sockets Layer (SSL) protocol and is commonly encountered with websites
beginning with https (Hypertext Transfer Protocol Secure).
o Whenever sensitive data is stored on a system, it must be encrypted.
LensLock uses two at-rest encryption protocols, which are both defined in
the National Institute of Standards and Technology's FIPS 140-2 standard:
http://csrc.nist.gov/publications/fips/fips140-2/fips1402annexa.pdf
o When a video is first retrieved from the BWC, it will be encrypted with the
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RSA asymmetric algorithm. There is no security exposure if the "public
key" becomes known; this encryption key is commonly published openly.
The "private key", kept only on the Microsoft Azure platform, is required
to decrypt the video.
o For faster access, files are stored in Azure using the Advanced Encryption
Standard (AES) algorithm with 256-bit encryption, as specified in the CJIS
Security Policy. These encryption keys are only available within Azure,
and never available to users.
• Multiple resolution settings of 480p/720p/1080p/1296p (set to dept. preference)
o Multiple Recording Resolution 1440P (30 FPS)/1296P (30 FPS)/1080P (30
FPS)/270P (30 FPS)/480 (30 FPS)
• Audio and video record
o Yes
• Multiple charging options (AC, 12V DC)
o LensLock offers both AC and 12V DC charging options
• Thirty (30) frames per second video
o LensLock cameras support 30 FPS video
• Mpeg – Four (4) formats
o MP4/MPEG with H.264 or H.265
• Ability to simultaneously capture photos while recording videos without interruption
o Yes
• Multiple activation notifiers such as vibrate, speaker, lights
o Vibrate, Speaker, and LED Indicators are all supported
• Ability to set stealth mode (no lights or sounds, with vibration as the sole notifier)
o LensLock BWCs support stealth mode (Turn off All LED Indicators and
Sounds)
• Charging time of four (4) hours or less
o Less than 4 hours to fully charge
• IR capable
o LensLock supports IR capability (2PCS 850nm Infrared LED with Wide
Angle) with the option to deactivate the feature if deemed necessary
• AUTO ON capability utilizing Bluetooth technology with customizable triggers
o Yes
Storage
• Off-site, secure, cloud storage in an unlimited capacity
o LensLock offers unlimited data storage for all audio, video, and images.
• Twenty-four (24) hour access for viewing or downloading the stored videos
o LensLock’s Evidence Management Portal is accessible 24/7/365 on any
browser.
• Upon termination of the contract, City shall be given sufficient time to download all
audio and video content.
o LensLock agrees to give sufficient time to download all audio and video.
• Acknowledgment that all data is property of the City and must be made available at no
additional cost
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o LensLock acknowledges that all data is property of the City of Cirtus
Heights and shall be available at no additional cost.
• Storage solution compliance with law enforcement CJIS data protection and transport
(i.e., SSL) standards. No external party-initiated connections will be allowed. The
storage facility must be located within the contiguous United States (lower 48)
including data storage for disaster recovery (DR) solutions.
o The LensLock Portal was designed by LensLock and is hosted in Microsoft
Azure Government Cloud. The “gold standard” in terms of data storage,
Microsoft Azure Government Cloud provides up-times of 99.999%, data
storage backup, and disaster recovery measures that ensure the safest
storage practices are in place.
• Clear indication of storage costs, equipment replacement costs, and cloud transactions
costs. Disclosure of all additional costs.
o LensLock services are truly all inclusive. All additional storage, equipment
replacement, and cloud transactions are done at no cost to the City.
• Ability to export audit trail along with video, including redactions in an industry
standard format
o Yes
• Identified scope of audit trail
o The City can run a mapping report to see where the department’s videos
are being captured, by whom, and what time of day based on the GPS data
captured on the cameras. Parameters you can set include map center
location, distance from center, officer/deputy, incident type, and when the
videos were recorded.
o Each video has a specific audit trail (chain of custody) that is accessible
within the Video Details. The Chain of Custody document attached to each
video shows the history of upload, download, access or changes (comments,
annotations, etc.) made for each video evidence file. It includes the date,
time, IP address, username, action taken, and data. Each video’s Chain of
Custody is exportable and shareable.
• Identified data integrity
o Each video is immediately given a cryptographic signature, commonly
called a digital fingerprint. This process effectively “adds up” all the bytes
of the video to create a unique value, which is stored within Microsoft
Azure. Any edits to the video will result in a new fingerprint value. This
allows administrators to prove that a video has not been modified after it
was originally captured.
• Capability to produce digitally authenticated duplicates
o LensLock is capable of producing digitally authenticated duplicates
Technical Requirements
• Cameras must be able to connect with any Windows 10 or newer computer for
download and maintenance.
o LensLock cameras are compatible with Windows 7 and higher
• Vendor must include video/audio data management software.
o The City is issued an unlimited number of software licenses to the
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LensLock portal to access your video and audio data.
• Twenty-four (24) hour remote technical support provided (contiguous United States)
o LensLock offers unlimited remote stateside support to the City. We are
willing to contractually guarantee 24-hour response to any and all THE
CITY service issues and 72-hour replacement terms for equipment needs.
Service and Repair
• All service and repair of devices provided at no cost to the City. Vendor to list any
exceptions to covered repairs. A replacement camera shall be provided within three (3)
days, when sending a device for repairs.
o LensLock provides unlimited, end-to-end warranty for all of its
equipment. Broken equipment will be replaced no questions asked, at no
additional cost. LensLock agrees to 72-hour replacement terms for
equipment needs.
• Vendor shall specify a replacement schedule, if applicable, and any replacement of
cameras and accessories should commence with original product delivery date.
o LensLock replaces all BWCs prior to the end of every thirty (30) months
while under contract and prior to the end of the five-year contract term
with its latest model.
• 24-hour Technical Support (contiguous United States)
o We are willing to contractually guarantee 24-hour response to any and all
THE CITY service issues.
Training Requirements
• Selected Proposer must provide an on-site (to be held at the Arcadia Police Station)
implementation and training program as part of its Proposed Services.
o Yes, LensLock includes unlimited customer service to the City and
provides implementation and training at your facility at a day and time
that works best for your schedule.
• At minimum, Proposer shall provide a Train-the-Trainer type of training program for
the Patrol Division, specifically on how to use the Selected Proposer’s BWC
equipment. The desired format is in-person and shall include a presentation, which fully
trained personnel can utilize when training other teams/sections of Officers.
o Yes, LensLock’s implementation plan includes a comprehensive in-
person training program for the City’s Patrol Division.
• Proposer shall also provide an in-depth training for Police Administrative staff
consisting of two (2) to four (4) hours, which should focus on use of the BWC
equipment’s software program to include training on viewing footage, downloading,
transferring, redacting, and downloading reports, amongst other features.
o Yes, LensLock’s implementation plan includes a two (2) to four (4) hour
in-depth training session for the City’s Police Administrative staff. If more
time is needed, LensLock will provide additional training at no cost.
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Report Requirements
• Vendor shall be responsible for providing a monthly summary of basic statistics
provided by Vendor’s Data Management Software Program.
o Yes, LensLock’s portal has a “Reports” tab that generates reports for daily
activity, monthly activity, and an overall summary. The daily activity
reports can be broken down into group, officer, and vehicle. For monthly
activity, admin can view it by group, officer, or vehicle. Finally, the
summary includes an annual summary report, data storage usage, monthly
summary report, and a map report. Additionally, admin can view charts
that explain the following: annual summary uploaded in gigabytes,
monthly summary uploaded in gigabytes, data storage usage by day in
gigabytes, and monthly activity by day in number of files uploaded.
Other Requirements
• Vendor shall be responsible for assuring employee compliance with all laws and
regulations, compliance for all employment related laws and regulations, responding
to inspections/audits by regulatory agencies and the City, and will pay any fines or
assessments levied by regulatory agencies.
o LensLock acknowledges this statement and assures the City that its
employees will comply with any and all laws and regulations, responding
to inspections/audits by regulatory agencies and the City, and will pay any
fines or assessments levied by regulatory agencies.
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Section 5 – Vendor Information
Team Organization Chart
LensLock’s Background and History
LensLock was officially established October 20, 2014. LensLock is a privately held corporation
headquartered in Tampa, FL. It has been operating as a legal entity since July 5th, 2015. After
extensive research and development, LensLock began providing body worn camera services
September 3rd, 2016. LensLock’s mission statement is as follows: “We believe that our clients
have a very demanding job, and our mission and focus is to make their lives easier. We build
innovative technology and deliver best-in-class customer service each and every day.”
LensLock’s executive team has over fifty (50) years of experience providing services to public
safety agencies. Our previous company, TargetSolutions, became the market leader for fire
department and emergency medical service agencies. LensLock’s board of directors has
advanced backgrounds in technology and public safety, and have devised a corporate strategy
that ensures success in the long haul. Heavily focused on client service and retention, LensLock
guarantees that Arcadia Police Department will receive the highest level of that service.
LensLock is a State of California C corporation founded on July 5, 2015. LensLock, Inc. is a
privately held company, and as such, the corporations’ financial data is highly confidential.
However, the company is professionally managed by a validated management team and the
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business is governed by a formal Board of Directors. LensLock is indeed profitable as well.
Lastly, the Founder and CEO of LensLock has access to vast capital from multiple sources in the
event the company chooses to expand. There are currently 14 shareholders that own stock in
LensLock. The Handy Family Trust owns the vast majority of the corporation.
In the last five (5) years, LensLock has not recognized or changed its name or ownership, or filed
for bankruptcy.
Section 6 – Project Employee Information
Management & Key Personnel
The following LensLock employees will be directly involved with the project and services as set
forth in the City’s RFP. Their specific roles in the project and delivery of services are outlined in
each employee’s resume.
Jon Handy
CEO
JDH@lenslock.com
858-859-5083
Patrick Felsted
Chief Technology Officer
PRF@lenslock.com
801-836-0831
Sean O’Grady
Corporate Regional Manager
SOG@lenslock.com
949-690-6552
Cory Bone
Corporate Regional Manager
CDB@lenslock.com
770-286-6706
Wes Kipley
Director of Client Services
WEK@lenslock.com
480-993-7284
Christian Boynton
Chief Information Officer
BCB@lenslock.com
858-366-8356
Tyler Hendershot
Director of Operations
TDH@lenslock.com
619-315-7018
Brandon Davidson
Client Services Manager
BTD@lenslock.com
619-253-8728
Resumes for Key Personnel
Listed below are the resumes for each member of LensLock’s team who will be assigned to this
project. Every resume details each individual’s qualifications, years and types of experience, and
education. All members listed have extensive experience with projects of similar size and scope.
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29
30
31
32
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34
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Section 7 – Product Warranty Information
Due to the structure of LensLock’s business model, warranty is included in an unlimited
capacity. The City will only pay a license fee per BWC-user per year. With this model, the
equipment is essentially leased by the City, and all equipment that needs replacement for any
reason will be free of charge under LensLock’s end-to-end hardware guarantee. Prior to the end
of thirty (30) months while under contract, LensLock will replace BWCs with its latest model. If
the City were to sign a five (5) year contract with LensLock, they would both guarantee the per-
user price from year one for the duration of the contract (if the City chooses to add more users
down the road, they would be guaranteed this per-user price), as well as have their equipment
replaced at least twice with maintaining the included warranty. The warranty begins upon APD
receiving the equipment and covers all body worn cameras, accessories, and docking stations.
LensLock provides an end-to-end hardware guarantee through the sixty (60) month term of the
Master Equipment Agreement. Additionally, LensLock’s warranty includes both maintenance
and support services.
Section 8 – Maintenance Program
Annual technical support and maintenance is included with annual per user per year fee and is
available to APD in an unlimited capacity while under contract with LensLock. Once installed,
any software related problems that may arise can be addressed remotely via LensLock’s
technology team. Hardware issues will be addressed by LensLock’s support team 24/7/365.
Located in San Diego, LensLock’s staff is flexible and steadfast in being readily available to
accomplish the goals at South Gate Police Department for body worn cameras. LensLock is
committed to having staff on-site in an unlimited capacity during installation and training, while
on-going support will be provided in-person without exception.
LensLock is constantly making software updates that are always provided free of charge to the
City. Software is downloaded and configured for the City prior to installation. LensLock’s IT
team endures extensive testing of all software and hardware to ensure accurate functioning. If in
the rare event there are any malfunctions, LensLock’s team is available for troubleshooting and
assistance in all circumstances.
Section 9 – Contact Information Page
Primary Contact Information
Name: Sean O’Grady
Title: Corporate Regional Manager
Organization: LensLock
Phone: 949.690.6552
Email: SOG@lenslock.com
LensLock Information
Company Name: LensLock, Inc.
Address: 13125 Danielson Street, Suite 112
City, State, Zip: Poway, CA 92064
Federal Tax ID Number: 364824203
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Section 10 – Proposal Signature Page
On behalf of LensLock, I, Jon Handy, acknowledge complete understanding of and the ability to
comply with all requirements of the RFP put forth by the City of Arcadia Police Department.
Jon Handy
Name of Authorized Signatory
CEO
Title of Authorized Signatory
08/26/2021
Date
Signature
ATTENTION: SHIP TO:
Chief Roy Nakamura
Arcadia Police Department
250 W Huntington Dr.
Arcadia, CA 91007
Customer ID #22-698
1 Year Total
QTY DESCRIPTION UNIT PRICE YEAR 1 COST
63 Gen 12 Body Worn Camera Service – UNLIMITED Data Plan $1,099.00 $69,237.00
7 Gen 12 Body Worn Camera Service – UNLIMITED Data Plan $1,099.00 INCLUDED
1 Titan V In-Car Video Service – UNLIMITED Data Plan $1,899.00 INCLUDED
1 CAD Integration $28,000.00 INCLUDED
UNLIMITED Prograde Outsourced Redaction – Per Incident $495.00 INCLUDED
25 Veritone Redaction Software - Hourly $100.00 INCLUDED
New Cameras Every 30 Months – BWC & ICV INCLUDED
60 Month Hardware Guarantee INCLUDED
1 On-Site Implementation & Training Fee – One-Time Fee $1,895.00 INCLUDED
1 Shipping & Handling Fees – One-Time Fee $1,295.00 INCLUDED
1 Software & Database Maintenance Fee – Annual Fee $495.00 INCLUDED
SUBTOTAL $69,237.00
SALES TAX
(10.25%) $7,096.79
Y1 TOTAL $76,333.79
*** SALES TAX NOT INCLUDED ***
PAYMENT
Year 1 $76,333.79
Year 2 $76,333.79
Year 3 $76,333.79
Year 4 $76,333.79
Year 5 $76,333.79
GRAND TOTAL $381,668.95
Proposal Number: #2 2-698
Proposal Valid for 30 days
Services: BWC Service
Payment Terms: Net 30
Length of Service: 60 Months
Start Date: May 17th, 2022
SALES REPRESENTATIVE
Sean O’Grady
Regional Manager
Phone: 949-690-6552
Email: SOG@LensLock.com
Amber Abeyta
Issued: April 21st, 2022
Draft Contract for Body Worn Camera Equipment and Data Storage Services
between Arcadia and LensLock Inc.
CITY OF ARCADIA
PROFESSIONAL SERVICES AGREEMENT REGARDING
BODY WORN CAMERA EQUIPMENT AND DATA STORAGE SERVICES
This Agreement is made and entered into as of ________________, 20____ by and
between the City of Arcadia, a municipal corporation organized and operating under the laws of
the State of California with its principal place of business at 240 West Huntington Drive, Arcadia,
California 91066 (“City”), and LensLock Inc., a California Corporation, with its principal place of
business at 13125 Danielson Street, Suite 112, Poway, CA 92064 (hereinafter referred to as
“Consultant”). City and Consultant are sometimes individually referred to as “Party” and
collectively as “Parties” in this Agreement.
RECITALS
A.City is a public agency of the State of California and is in need of professional
services for the following project:
Body Worn Camera Equipment and Data Storage Services (hereinafter referred to as “the
Project”).
B.Consultant is duly licensed and has the necessary qualifications to provide such
services.
C.The Parties desire by this Agreement to establish the terms for City to retain
Consultant to provide the services described herein.
AGREEMENT
NOW, THEREFORE, IT IS AGREED AS FOLLOWS:
1. Services.
Consultant shall provide the City with the services described in the Scope of Services
attached hereto as Exhibit “A.”
2. Compensation.
a.Subject to paragraph 2(b) below, the City shall pay for such services in
accordance with the Schedule of Charges set forth in Exhibit “B.”
b.In no event shall the total amount paid for services rendered by Consultant
under this Agreement exceed the sum of three hundred eighty-two thousand dollars and zero
cents ($382,000). Payments will be made on an annual basis in an amount not to exceed
seventy-six thousand three hundred thirty-three dollars and seventy-nine cents ($76,
633.79). This amount is to cover all printing and related costs, and the City will not pay any
additional fees for printing expenses. Payments shall be made on an annual basis.
3.Additional Work.
If changes in the work seem merited by Consultant or the City, and informal consultations
with the other party indicate that a change is warranted, it shall be processed in the following
manner: a letter outlining the changes shall be forwarded to the City by Consultant with a
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statement of estimated changes in fee or time schedule. An amendment to this Agreement shall
be prepared by the City and executed by both Parties before performance of such services, or
the City will not be required to pay for the changes in the scope of work. Such amendment shall
not render ineffective or invalidate unaffected portions of this Agreement.
4.Maintenance of Records.
Books, documents, papers, accounting records, and other evidence pertaining to costs
incurred shall be maintained by Consultant and made available at all reasonable times during the
contract period and for four (4) years from the date of final payment under the contract for
inspection by City.
5. Term of Performance.
The term of this Agreement shall be from the date this Agreement is executed to June
30, 2027, unless earlier terminated as provided herein. The Parties may, by mutual, written
consent, extend the term of this Agreement if necessary to complete the Project. Consultant shall
perform its services in a prompt and timely manner within the term of this Agreement and shall
commence performance upon receipt of written notice from the City to proceed (“Notice to
Proceed”). The Notice to Proceed shall set forth the date of commencement of work.
6.Delays in Performance.
a. Neither City nor Consultant shall be considered in default of this Agreement for
delays in performance caused by circumstances beyond the reasonable control of the non-
performing party. For purposes of this Agreement, such circumstances include but are not limited
to, abnormal weather conditions; floods; earthquakes; fire; epidemics; war; riots and other civil
disturbances; strikes, lockouts, work slowdowns, and other labor disturbances; sabotage or
judicial restraint.
b.Should such circumstances occur, the non-performing party shall, within a
reasonable time of being prevented from performing, give written notice to the other party
describing the circumstances preventing continued performance and the efforts being made to
resume performance of this Agreement.
7.Compliance with Law.
a.Consultant shall comply with all applicable laws, ordinances, codes and
regulations of the federal, state and local government, including Cal/OSHA requirements.
b.If required, Consultant shall assist the City, as requested, in obtaining and
maintaining all permits required of Consultant by federal, state and local regulatory agencies.
c.If applicable, Consultant is responsible for all costs of clean up and/ or removal of
hazardous and toxic substances spilled as a result of his or her services or operations performed
under this Agreement.
8.Standard of Care
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Consultant’s services will be performed in accordance with generally accepted
professional practices and principles and in a manner consistent with the level of care and skill
ordinarily exercised by members of the profession currently practicing under similar conditions.
9.Assignment and Subconsultant
Consultant shall not assign, sublet, or transfer this Agreement or any rights under or
interest in this Agreement without the written consent of the City, which may be withheld for any
reason. Any attempt to so assign or so transfer without such consent shall be void and without
legal effect and shall constitute grounds for termination. Subcontracts, if any, shall contain a
provision making them subject to all provisions stipulated in this Agreement. Nothing contained
herein shall prevent Consultant from employing independent associates, and subconsultants as
Consultant may deem appropriate to assist in the performance of services hereunder.
10. Independent Contractor
Consultant is retained as an independent contractor and is not an employee of City. No
employee or agent of Consultant shall become an employee of City. The work to be performed
shall be in accordance with the work described in this Agreement, subject to such directions and
amendments from City as herein provided.
11. Insurance. Consultant shall not commence work for the City until it has provided
evidence satisfactory to the City it has secured all insurance required under this section. In
addition, Consultant shall not allow any subcontractor to commence work on any subcontract until
it has secured all insurance required under this section.
a.Commercial General Liability
(i)The Consultant shall take out and maintain, during the performance
of all work under this Agreement, in amounts not less than specified herein, Commercial General
Liability Insurance, in a form and with insurance companies acceptable to the City.
(ii)Coverage for Commercial General Liability insurance shall be at
least as broad as the following:
(1)Insurance Services Office Commercial General Liability
coverage (Occurrence Form CG 00 01) or exact equivalent.
(iii)Commercial General Liability Insurance must include coverage
for the following:
(1)Bodily Injury and Property Damage
(2)Personal Injury/Advertising Injury
(3)Premises/Operations Liability
(4)Products/Completed Operations Liability
(5)Aggregate Limits that Apply per Project
(6)Explosion, Collapse and Underground (UCX) exclusion
deleted
(7)Contractual Liability with respect to this Agreement
(8)Property Damage
(9)Independent Consultants Coverage
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(iv)The policy shall contain no endorsements or provisions limiting
coverage for (1) contractual liability; (2) cross liability exclusion for claims or suits by one insured
against another; (3) products/completed operations liability; or (4) contain any other exclusion
contrary to the Agreement.
(v)The policy shall give City, its officials, officers, employees, agents
and City designated volunteers additional insured status using ISO endorsement forms CG 20 10
10 01 and 20 37 10 01, or endorsements providing the exact same coverage.
(vi)The general liability program may utilize either deductibles or
provide coverage excess of a self-insured retention, subject to written approval by the City, and
provided that such deductibles shall not apply to the City as an additional insured.
b. Automobile Liability
(i)At all times during the performance of the work under this
Agreement, the Consultant shall maintain Automobile Liability Insurance for bodily injury and
property damage including coverage for owned, non-owned and hired vehicles, in a form and with
insurance companies acceptable to the City.
(ii)Coverage for automobile liability insurance shall be at least as
broad as Insurance Services Office Form Number CA 00 01 covering automobile liability
(Coverage Symbol 1, any auto).
(iii)The policy shall give City, its officials, officers, employees, agents
and City designated volunteers additional insured status.
(iv)Subject to written approval by the City, the automobile liability
program may utilize deductibles, provided that such deductibles shall not apply to the City as an
additional insured, but not a self-insured retention.
c.Workers’ Compensation/Employer’s Liability
(i)Consultant certifies that he/she is aware of the provisions of Section
3700 of the California Labor Code which requires every employer to be insured against liability
for workers’ compensation or to undertake self-insurance in accordance with the provisions of
that code, and he/she will comply with such provisions before commencing work under this
Agreement.
(ii)To the extent Consultant has employees at any time during the term
of this Agreement, at all times during the performance of the work under this Agreement, the
Consultant shall maintain full compensation insurance for all persons employed directly by
him/her to carry out the work contemplated under this Agreement, all in accordance with the
“Workers’ Compensation and Insurance Act,” Division IV of the Labor Code of the State of
California and any acts amendatory thereof, and Employer’s Liability Coverage in amounts
indicated herein. Consultant shall require all subconsultants to obtain and maintain, for the period
required by this Agreement, workers’ compensation coverage of the same type and limits as
specified in this section.
d.Professional Liability (Errors and Omissions)
At all times during the performance of the work under this Agreement the Consultant shall
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maintain professional liability or Errors and Omissions insurance appropriate to its profession, in
a form and with insurance companies acceptable to the City and in an amount indicated herein.
This insurance shall be endorsed to include contractual liability applicable to this Agreement and
shall be written on a policy form coverage specifically designed to protect against acts, errors or
omissions of the Consultant. “Covered Professional Services” as designated in the policy must
specifically include work performed under this Agreement. The policy must “pay on behalf of” the
insured and must include a provision establishing the insurer's duty to defend.
e.Minimum Policy Limits Required
(i)The following insurance limits are required for the Agreement:
Combined Single Limit
Commercial General Liability $1,000,000 per occurrence/ $2,000,000 aggregate
for bodily injury, personal injury, and property
damage
Automobile Liability $1,000,000 per occurrence for bodily injury and
property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and
omissions)
(ii)Defense costs shall be payable in addition to the limits.
(iii)Requirements of specific coverage or limits contained in this
section are not intended as a limitation on coverage, limits, or other requirement, or a waiver of
any coverage normally provided by any insurance. Any available coverage shall be provided to
the parties required to be named as Additional Insured pursuant to this Agreement.
f.Evidence Required
Prior to execution of the Agreement, the Consultant shall file with the City evidence
of insurance from an insurer or insurers certifying to the coverage of all insurance required
herein. Such evidence shall include original copies of the ISO CG 00 01 (or insurer’s equivalent)
signed by the insurer’s representative and Certificate of Insurance (Acord Form 25-S or
equivalent), together with required endorsements. All evidence of insurance shall be signed by
a properly authorized officer, agent, or qualified representative of the insurer and shall certify the
names of the insured, any additional insureds, where appropriate, the type and amount of the
insurance, the location and operations to which the insurance applies, and the expiration date of
such insurance.
g.Policy Provisions Required
(i)Consultant shall provide the City at least thirty (30) days prior
written notice of cancellation of any policy required by this Agreement, except that the Consultant
shall provide at least ten (10) days prior written notice of cancellation of any such policy due to
non-payment of premium. If any of the required coverage is cancelled or expires during the term
of this Agreement, the Consultant shall deliver renewal certificate(s) including the General
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Liability Additional Insured Endorsement to the City at least ten (10) days prior to the effective
date of cancellation or expiration.
(ii)The Commercial General Liability Policy and Automobile Policy
shall each contain a provision stating that Consultant’s policy is primary insurance and that any
insurance, self-insurance or other coverage maintained by the City or any named insureds shall
not be called upon to contribute to any loss.
(iii)The retroactive date (if any) of each policy is to be no later than the
effective date of this Agreement. Consultant shall maintain such coverage continuously for a
period of at least three years after the completion of the work under this Agreement. Consultant
shall purchase a one (1) year extended reporting period A) if the retroactive date is advanced
past the effective date of this Agreement; B) if the policy is cancelled or not renewed; or C) if the
policy is replaced by another claims-made policy with a retroactive date subsequent to the
effective date of this Agreement.
(iv)All required insurance coverages, except for the professional
liability coverage, shall contain or be endorsed to waiver of subrogation in favor of the City, its
officials, officers, employees, agents, and volunteers or shall specifically allow Consultant or
others providing insurance evidence in compliance with these specifications to waive their right
of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, and
shall require similar written express waivers and insurance clauses from each of its
subconsultants.
(v)The limits set forth herein shall apply separately to each insured
against whom claims are made or suits are brought, except with respect to the limits of liability.
Further the limits set forth herein shall not be construed to relieve the Consultant from liability in
excess of such coverage, nor shall it limit the Consultant’s indemnification obligations to the City
and shall not preclude the City from taking such other actions available to the City under other
provisions of the Agreement or law.
h.Qualifying Insurers
(i)All policies required shall be issued by acceptable insurance
companies, as determined by the City, which satisfy the following minimum requirements:
(1)Each such policy shall be from a company or companies
with a current A.M. Best's rating of no less than A:VII and admitted to transact in the
business of insurance in the State of California, or otherwise allowed to place insurance
through surplus line brokers under applicable provisions of the California Insurance Code
or any federal law.
i.Additional Insurance Provisions
(i)The foregoing requirements as to the types and limits of insurance
coverage to be maintained by Consultant, and any approval of said insurance by the City, is not
intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise
assumed by the Consultant pursuant to this Agreement, including but not limited to, the
provisions concerning indemnification.
(ii)If at any time during the life of the Agreement, any policy of
insurance required under this Agreement does not comply with these specifications or is
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canceled and not replaced, City has the right but not the duty to obtain the insurance it deems
necessary and any premium paid by City will be promptly reimbursed by Consultant or City will
withhold amounts sufficient to pay premium from Consultant payments. In the alternative, City
may cancel this Agreement.
(iii)The City may require the Consultant to provide complete copies of
all insurance policies in effect for the duration of the Project.
(iv)Neither the City nor any of its officials, officers, employees, agents
or volunteers shall be personally responsible for any liability arising under or by virtue of this
Agreement.
j.Subconsultant Insurance Requirements. Consultant shall not allow any
subcontractors or subconsultants to commence work on any subcontract until they have provided
evidence satisfactory to the City that they have secured all insurance required under this section.
Policies of commercial general liability insurance provided by such subcontractors or
subconsultants shall be endorsed to name the City as an additional insured using ISO form CG
20 38 04 13 or an endorsement providing the exact same coverage. If requested by Consultant,
City may approve different scopes or minimum limits of insurance for particular subcontractors
or subconsultants.
12. Indemnification.
a.To the fullest extent permitted by law, Consultant shall defend (with counsel
of City’s choosing), indemnify and hold the City, its officials, officers, employees, volunteers, and
agents free and harmless from any and all claims, demands, causes of action, costs, expenses,
liability, loss, damage or injury of any kind, in law or equity, to property or persons, including
wrongful death, in any manner arising out of, pertaining to, or incident to any acts, errors or
omissions, or willful misconduct of Consultant, its officials, officers, employees, subcontractors,
consultants or agents in connection with the performance of the Consultant’s services, the Project
or this Agreement, including without limitation the payment of all damages, expert witness fees
and attorney’s fees and other related costs and expenses. Consultant's obligation to indemnify
shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its officials,
officers, employees, agents, or volunteers.
b.To the extent required by Civil Code section 2782.8, which is fully
incorporated herein, Consultant’s obligations under the above indemnity shall be limited to claims
that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the
Consultant, but shall not otherwise be reduced. If Consultant’s obligations to defend, indemnify,
and/or hold harmless arise out of Consultant’s performance of “design professional services” (as
that term is defined under Civil Code section 2782.8), then upon Consultant obtaining a final
adjudication that liability under a claim is caused by the comparative active negligence or willful
misconduct of the City, Consultant’s obligations shall be reduced in proportion to the established
comparative liability of the City and shall not exceed the Consultant’s proportionate percentage
of fault.
13.California Labor Code Requirements.
a.Consultant is aware of the requirements of California Labor Code Sections
1720 et seq. and 1770 et seq., which require the payment of prevailing wage rates and the
performance of other requirements on certain “public works” and “maintenance” projects
(“Prevailing Wage Laws”). If the services are being performed as part of an applicable “public
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works” or “maintenance” project, as defined by the Prevailing Wage Laws, and if the total
compensation is $15,000 or more for maintenance or $25,000 or more for construction, alteration,
demolition, installation, or repair, Consultant agrees to fully comply with such Prevailing Wage
Laws. Consultant shall defend, indemnify and hold the City, its officials, officers, employees and
agents free and harmless from any claims, liabilities, costs, penalties or interest arising out of any
failure or alleged failure to comply with the Prevailing Wage Laws. It shall be mandatory upon
the Consultant and all subconsultants to comply with all California Labor Code provisions, which
include but are not limited to prevailing wages (Labor Code Sections 1771, 1774 and 1775),
employment of apprentices (Labor Code Section 1777.5), certified payroll records (Labor Code
Sections 1771.4 and 1776), hours of labor (Labor Code Sections 1813 and 1815) and debarment
of contractors and subcontractors (Labor Code Section 1777.1).
b.If the services are being performed as part of an applicable “public works”
or “maintenance” project and if the total compensation is $15,000 or more for maintenance or
$25,000 or more for construction, alteration, demolition, installation, or repair, then pursuant to
Labor Code Sections 1725.5 and 1771.1, the Consultant and all subconsultants performing such
services must be registered with the Department of Industrial Relations. Consultant shall maintain
registration for the duration of the Project and require the same of any subconsultants, as
applicable. This Project may also be subject to compliance monitoring and enforcement by the
Department of Industrial Relations. It shall be Consultant’s sole responsibility to comply with all
applicable registration and labor compliance requirements.
c.This Agreement may also be subject to compliance monitoring and
enforcement by the Department of Industrial Relations. It shall be Consultant’s sole responsibility
to comply with all applicable registration and labor compliance requirements. Any stop orders
issued by the Department of Industrial Relations against Consultant or any subcontractor that
affect Consultant’s performance of services, including any delay, shall be Consultant’s sole
responsibility. Any delay arising out of or resulting from such stop orders shall be considered
Consultant caused delay and shall not be compensable by the City. Consultant shall defend,
indemnify and hold the City, its officials, officers, employees and agents free and harmless from
any claim or liability arising out of stop orders issued by the Department of Industrial Relations
against Consultant or any subcontractor.
14.Verification of Employment Eligibility.
By executing this Agreement, Consultant verifies that it fully complies with all requirements
and restrictions of state and federal law respecting the employment of undocumented aliens,
including, but not limited to, the Immigration Reform and Control Act of 1986, as may be amended
from time to time, and shall require all subconsultants and sub-subconsultants to comply with the
same.
15.Laws and Venue.
This Agreement shall be interpreted in accordance with the laws of the State of California.
If any action is brought to interpret or enforce any term of this Agreement, the action shall be
brought in a state or federal court situated in the County of Los Angeles, State of California.
16.Termination or Abandonment
a.City has the right to terminate or abandon any portion or all of the work
under this Agreement by giving ten (10) calendar days written notice to Consultant. In such event,
City shall be immediately given title and possession to all original field notes, drawings and
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specifications, written reports and other documents produced or developed for that portion of the
work completed and/or being abandoned. City shall pay Consultant the reasonable value of
services rendered for any portion of the work completed prior to termination. If said termination
occurs prior to completion of any task for the Project for which a payment request has not been
received, the charge for services performed during such task shall be the reasonable value of
such services, based on an amount mutually agreed to by City and Consultant of the portion of
such task completed but not paid prior to said termination. City shall not be liable for any costs
other than the charges or portions thereof which are specified herein. Consultant shall not be
entitled to payment for unperformed services, and shall not be entitled to damages or
compensation for termination of work.
b.Consultant may terminate its obligation to provide further services under
this Agreement upon thirty (30) calendar days’ written notice to City only in the event of substantial
failure by City to perform in accordance with the terms of this Agreement through no fault of
Consultant.
17. Documents. Except as otherwise provided in “Termination or Abandonment,”
above, all original field notes, written reports, Drawings and Specifications and other documents,
produced or developed for the Project shall, upon payment in full for the services described in this
Agreement, be furnished to and become the property of the City.
18.Organization
Consultant shall assign Tyler Hendershot as Project Manager. The Project Manager shall
not be removed from the Project or reassigned without the prior written consent of the City.
19.Limitation of Agreement.
This Agreement is limited to and includes only the work included in the Project described
above.
20.Notice
Any notice or instrument required to be given or delivered by this Agreement may be given
or delivered by depositing the same in any United States Post Office, certified mail, return receipt
requested, postage prepaid, addressed to:
CITY:
City of Arcadia
Police Department
250 West Huntington Drive
Post Office Box 60021
Arcadia, CA 91066
Attn: Roy Nakamura, Police Chief
CONSULTANT:
LensLock Inc.
13125 Danielson St., Suite 112
Poway, CA 92064
Attn: Sean O’Gray, Regional Manager
and shall be effective upon receipt thereof.
21.Third Party Rights
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Nothing in this Agreement shall be construed to give any rights or benefits to anyone other
than the City and the Consultant.
22. Equal Opportunity Employment.
Consultant represents that it is an equal opportunity employer and that it shall not
discriminate against any employee or applicant for employment because of race, religion, color,
national origin, ancestry, sex, age or other interests protected by the State or Federal
Constitutions. Such non-discrimination shall include, but not be limited to, all activities related to
initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or
termination.
23. Entire Agreement
This Agreement, with its exhibits, represents the entire understanding of City and
Consultant as to those matters contained herein, and supersedes and cancels any prior or
contemporaneous oral or written understanding, promises or representations with respect to
those matters covered hereunder. Each party acknowledges that no representations,
inducements, promises or agreements have been made by any person which are not incorporated
herein, and that any other agreements shall be void. This Agreement may not be modified or
altered except in writing signed by both Parties hereto. This is an integrated Agreement.
24. Severability
The unenforceability, invalidity or illegality of any provision(s) of this Agreement shall not
render the provisions unenforceable, invalid or illegal.
25. Successors and Assigns
This Agreement shall be binding upon and shall inure to the benefit of the successors in
interest, executors, administrators and assigns of each party to this Agreement. However,
Consultant shall not assign or transfer by operation of law or otherwise any or all of its rights,
burdens, duties or obligations without the prior written consent of City. Any attempted assignment
without such consent shall be invalid and void.
26. Non-Waiver
None of the provisions of this Agreement shall be considered waived by either party,
unless such waiver is specifically specified in writing.
27. Time of Essence
Time is of the essence for each and every provision of this Agreement.
28. City’s Right to Employ Other Consultants
City reserves its right to employ other consultants, including engineers, in connection with
this Project or other projects.
29. Prohibited Interests
Consultant maintains and warrants that it has not employed nor retained any company or
person, other than a bona fide employee working solely for Consultant, to solicit or secure this
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Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any
company or person, other than a bona fide employee working solely for Consultant, any fee,
commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting
from the award or making of this Agreement. For breach or violation of this warranty, City shall
have the right to rescind this Agreement without liability. For the term of this Agreement, no
director, official, officer or employee of City, during the term of his or her service with City, shall
have any direct interest in this Agreement, or obtain any present or anticipated material benefit
arising therefrom.
[SIGNATURES ON FOLLOWING PAGE]
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SIGNATURE PAGE FOR PROFESSIONAL SERVICES AGREEMENT
BETWEEN THE CITY OF ARCADIA
AND LENSLOCK INC.
IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first
written above.
CITY OF ARCADIA LENSLOCK INC.
By: By:
Dominic Lazzaretto Andrew Lynch
City Manager Vice President of Sales
Date: Date:
By:
ATTEST: Sean O’Grady
Regional Sales Director
By: Date:
City Clerk
APPROVED AS TO FORM By:
Roy Nakamura
Chief of Police
By: Date:
Stephen P. Deitsch
City Attorney DR
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EXHIBIT A
Scope of Services
The scope of services provided by the Consultant during the entire period of this Agreement are
provided below as outlined in the Consultant’s proposal attached herein as Section 4. – Body
Worn Camera Equipment and Software Program Capabilities and Exhibit 1 – Scope of Work.
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Section 4 – BWC Equipment and
Software Program Capabilities
Below is an overview of how LensLock’s system operates.
Unique Features
The capabilities of LensLock’s Gen-12 Body Worn Camera can be found under “Camera
Specifications” in Exhibit 1 – Scope of Work. Additional unique features of LensLock’s
hardware and software include Wi-Fi connection to mobile app, personalized settings,
CAD/RMS integration, and a fully integrated portal.
The LensLock mobile application is a customized application that is included in our pricing
model. LensLock’s in-field review and tagging application can be downloaded on a phone,
MDT, tablet, or desktop. End-users can use the Wi-Fi on the BWC to connect to their device.
Then, the media that is currently on the BWC can be viewed and edit notes can be added to
videos while being in the field. Then, the second the body camera is docked, all the information
will upload to the LensLock portal with the video. This saves end-users a plethora of time
because they will not have to wait until the end of a shift to go into the portal and add all of the
information from every video they took.
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Additionally, LensLock offers its clients complete customization of BWC settings at no
additional charge to the City. LensLock’s Gen 12 BWC features Wi-Fi, infrared night vision,
lights, vibration, audio alerts, GPS, pre-record, and stealth mode. Every one of these settings can
be customized to the City’s preferences at no cost.
As another part of our business model, LensLock would complete an advanced API bridge with
the City’s current CAD/RMS provider, EIS. This integration allows for auto tagging of meta data
to the video files captured in the field in a dynamic manner, so the officer does not have to
manually complete the data entry. We are offering this integration project which will be
delivered to the City at no additional cost.
An additional unique feature of LensLock is our fully integrated portal. All three (3) of our
products, body, in-car, or fixed camera videos can be viewed on one platform. On the LensLock
portal, users with administrative access can view videos by case number, no matter which
LensLock camera it was taken on.
Microsoft Azure
LensLock and its broad network of body-worn camera partners are working closely with
agencies to deliver solutions that support the requirements for digital video storage, media
management, and the Criminal Justice Information Services (CJIS) Security Policy. Therefore,
LensLock uses the most well-known CJIS compliant platform, Microsoft Azure. Using the
Microsoft Azure government cloud, you can access, tag, and share all your data efficiently and
dynamically while maintaining CJIS compliance.
Media Asset Protection
Achieving compliance support for any media service requires meeting industry standards for the
transfer, storage, and delivery of content. Azure Government delivers a robust solution designed
to exceed U.S. government standards, utilizing powerful resources such as AES encryption and
Microsoft PlayReady Digital Rights Management (DRM). The service keeps assets well-
protected during upload, while at rest in storage, and during playback.
Transfer
Azure Government enables multiple video formats and supports a variety of playback devices
and resolutions. In addition, agencies can upload content from building and city surveillance
systems, interview rooms, and network videos recorders (NVR).
Store
Azure Government provides the flexibility and resiliency to securely store, back up, and retrieve
large amounts of unstructured data, such as media files, with Azure Blobs. Agencies can also
control access from the Internet, permit traffic only to customer-defined endpoints, and provide
load balancing and Network Address Translation (NAT) at the cloud-access layer.
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Deliver
Azure Government provides the flexibility and resiliency to securely store, back up, and retrieve
large amounts of unstructured data, such as media files, with Azure Blobs. Agencies can also
control access from the Internet, permit traffic only to customer-defined endpoints, and provide
load balancing and Network Address Translation (NAT) at the cloud-access layer.
Security Response
Events such as natural disasters, hardware failures, or service outages are all
considered high impact issues, but only a limited number of these issues are
considered to be security incidents. LensLock defines a security incident in the Online
Services as illegal or unauthorized access that results in the loss, disclosure or
alteration of Customer Data.
The goal of security incident management in to identify and remediate threats quickly,
investigating thoroughly, and notifying affected parties. Security incident management is an
essential part of an effective risk management strategy and critical for compliance efforts.
Having a clearly documented process is crucial because it allows the business to plan for the
worst, rather than figuring it out in the heat of the moment. LensLock’s process is constantly
evolving by tuning out false positives, automating responses, and contains a framework for
evaluating the effectiveness of the program.
Security Incident Response Lifecycle
LensLock follows a 5-step incident response process when managing both security and
availability incidents for the Azure services. The goal for both types is to restore normal
service security and operations as quickly as possible after an issue is detected and an
investigation is started. The response is implemented using a five-stage process: Detect, Assess,
Diagnose, Stabilize, and Close. The Security Incident Response Team may move back and forth
between diagnose to stabilize as the investigation progresses. DR
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Customer Service
LensLock takes pride on delivering world class 24/7 technical support and commit to being
vigilant in response time for any and all issues that may arise over the course of a service period.
Typically, the following table assessment is used to display both response and resolve time that
LensLock ensures will be met if selected as the chosen provider of the City:
The City will have both local and remote support available. With representatives in the area, APD
can be assured they will have on-site support when needed. Additionally, stateside remote support
is available to the City in an unlimited capacity and will have a designated LensLock Product
Manager specifically designated to ensure software issues are addressed in a timely manner.
Stage Description
1 Detect First indication of an event investigation
2 Assess An on-call incident response team member assesses the impact and
severity of the event. Based on evidence, the assessment may or may
not result in further escalation to the security response team.
3 Diagnose Security response experts conduct the technical or forensic
investigation, identify containment, mitigation, and workaround
strategies. If the security team believes that customer data may have
become exposed to an unlawful or unauthorized individual,
execution of the Customer Incident Notification process begins in
parallel.
4 Stabilize, Recover The incident response team creates a recovery plan to mitigate the
issue. Crisis containment steps such as quarantining impacted
systems may occur immediately and in parallel with diagnosis.
Longer term mitigations may be planned which occur after the
immediate risk has passed.
5 Close/Post-
Mortem
The incident response team creates a post-mortem that outlines the
details of the incident, with the intention to revise policies,
procedures, and processes to prevent a reoccurrence of the event.
Severity Level Status Impact Response
Time
Resolve Time
Level 1 Critical Disruption to whole
organization (Service
Down)
< 30 Min. ASAP
0-4 hrs.
Level 2 Important Severe impact on service
availability (Service
degraded or unusable)
< 30 Min ASAP
0-4 hrs.
Level 3 Normal Non-Critical (Service
degraded with no impact to
service availability)
< 4 Hours Next day
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After implementation, LensLock will be available for support 24/7/365 in an unlimited capacity.
Full comprehensive training is provided for all users prior to the beginning of the service. Training
includes officer level, from BWC use and data upload to the evidence management side of the
solution. There is a separate administrator training that will occur to cover all the capabilities of
LensLock’s Portal. With company headquarters located just a few hours away, and representative
Sean O’Grady located in the greater Los Angeles area, the City can be assured that the training
staff will be on-site until the users feel comfortable with the use of the solution. On-going training
is available in-person as needed. Training will take place at a specified time and place, typically
the day(s) of equipment delivery and installation. LensLock is prepared to train users for as long
as deemed necessary by the City. LensLock will assist the City every step of the way in training,
quality assurance, and re-creation of any and all digital data that has been collected.
Resources
After careful analysis, we are pleased to communicate to the City without revocation that
LensLock has the resources (financial, equipment, labor and capacity) available to provide the
services under this RFP to the City of Arcadia Police Department.
Userface
When the “Videos” tab is selected on LensLock portal, the following image is what the user will
see:
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When the “Reports” tab is selected, the following image is what the user will see:
The following is a sample of one type of report that can be generated by a user with admin
access:
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Exhibit 1 – Scope of Work
Camera Specifications
• Within industry standards for size and weight (max. 5.5 oz.)
o Dimensions: 3.3750” H x 2.5625” W x 1.0625” D
o Maximum combined weight: 4.5 oz.
• Wide angle lens
o 142 degrees
• Waterproof, shockproof case
o IP67
• Built-in WiFi
o Yes
• Built in Bluetooth
o Yes
• Built-in GPS
o Yes
• Multiple mounting options – on the body, i.e., clasps, plates, etc.
o The following options are available for BWC location and mounting
currently:
✓ Magnetic Plate Mount
✓ Molle Clip Mount
✓ Alligator clip
✓ Epaulet/Shoulder Mount
✓ Pin Mount
✓ Belt Mount
✓ LensLock’s solution includes any and all desired accessories by
Cirtus Heights Police Department at no additional cost.
• Ability to record continuously for at least 12 hours
o Yes
• Must have pre-record, and must have the ability deactivate the feature if deemed
necessary
o Yes, and yes
• Additional battery extender options (battery pack, mobile charger, etc.)
o Yes
• Secure encryption of data
o LensLock uses Transport Layer Security (TLS) when transferring videos,
and when users log in to the application. TLS is the successor to the Secure
Sockets Layer (SSL) protocol and is commonly encountered with websites
beginning with https (Hypertext Transfer Protocol Secure).
o Whenever sensitive data is stored on a system, it must be encrypted.
LensLock uses two at-rest encryption protocols, which are both defined in
the National Institute of Standards and Technology's FIPS 140-2 standard:
http://csrc.nist.gov/publications/fips/fips140-2/fips1402annexa.pdf
o When a video is first retrieved from the BWC, it will be encrypted with the
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RSA asymmetric algorithm. There is no security exposure if the "public
key" becomes known; this encryption key is commonly published openly.
The "private key", kept only on the Microsoft Azure platform, is required
to decrypt the video.
o For faster access, files are stored in Azure using the Advanced Encryption
Standard (AES) algorithm with 256-bit encryption, as specified in the CJIS
Security Policy. These encryption keys are only available within Azure,
and never available to users.
•Multiple resolution settings of 480p/720p/1080p/1296p (set to dept. preference)
o Multiple Recording Resolution 1440P (30 FPS)/1296P (30 FPS)/1080P (30
FPS)/270P (30 FPS)/480 (30 FPS)
•Audio and video record
o Yes
•Multiple charging options (AC, 12V DC)
o LensLock offers both AC and 12V DC charging options
•Thirty (30) frames per second video
o LensLock cameras support 30 FPS video
•Mpeg – Four (4) formats
o MP4/MPEG with H.264 or H.265
•Ability to simultaneously capture photos while recording videos without interruption
o Yes
•Multiple activation notifiers such as vibrate, speaker, lights
o Vibrate, Speaker, and LED Indicators are all supported
•Ability to set stealth mode (no lights or sounds, with vibration as the sole notifier)
o LensLock BWCs support stealth mode (Turn off All LED Indicators and
Sounds)
•Charging time of four (4) hours or less
o Less than 4 hours to fully charge
•IR capable
o LensLock supports IR capability (2PCS 850nm Infrared LED with Wide
Angle) with the option to deactivate the feature if deemed necessary
•AUTO ON capability utilizing Bluetooth technology with customizable triggers
o Yes
Storage
•Off-site, secure, cloud storage in an unlimited capacity
o LensLock offers unlimited data storage for all audio, video, and images.
•Twenty-four (24) hour access for viewing or downloading the stored videos
o LensLock’s Evidence Management Portal is accessible 24/7/365 on any
browser.
•Upon termination of the contract, City shall be given sufficient time to download all
audio and video content.
o LensLock agrees to give sufficient time to download all audio and video.
•Acknowledgment that all data is property of the City and must be made available at no
additional cost
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o LensLock acknowledges that all data is property of the City of Cirtus
Heights and shall be available at no additional cost.
•Storage solution compliance with law enforcement CJIS data protection and transport
(i.e., SSL) standards. No external party-initiated connections will be allowed. The
storage facility must be located within the contiguous United States (lower 48)
including data storage for disaster recovery (DR) solutions.
o The LensLock Portal was designed by LensLock and is hosted in Microsoft
Azure Government Cloud. The “gold standard” in terms of data storage,
Microsoft Azure Government Cloud provides up-times of 99.999%, data
storage backup, and disaster recovery measures that ensure the safest
storage practices are in place.
•Clear indication of storage costs, equipment replacement costs, and cloud transactions
costs. Disclosure of all additional costs.
o LensLock services are truly all inclusive. All additional storage, equipment
replacement, and cloud transactions are done at no cost to the City.
•Ability to export audit trail along with video, including redactions in an industry
standard format
o Yes
•Identified scope of audit trail
o The City can run a mapping report to see where the department’s videos
are being captured, by whom, and what time of day based on the GPS data
captured on the cameras. Parameters you can set include map center
location, distance from center, officer/deputy, incident type, and when the
videos were recorded.
o Each video has a specific audit trail (chain of custody) that is accessible
within the Video Details. The Chain of Custody document attached to each
video shows the history of upload, download, access or changes (comments,
annotations, etc.) made for each video evidence file. It includes the date,
time, IP address, username, action taken, and data. Each video’s Chain of
Custody is exportable and shareable.
•Identified data integrity
o Each video is immediately given a cryptographic signature, commonly
called a digital fingerprint. This process effectively “adds up” all the bytes
of the video to create a unique value, which is stored within Microsoft
Azure. Any edits to the video will result in a new fingerprint value. This
allows administrators to prove that a video has not been modified after it
was originally captured.
•Capability to produce digitally authenticated duplicates
o LensLock is capable of producing digitally authenticated duplicates
Technical Requirements
•Cameras must be able to connect with any Windows 10 or newer computer for
download and maintenance.
o LensLock cameras are compatible with Windows 7 and higher
•Vendor must include video/audio data management software.
o The City is issued an unlimited number of software licenses to the
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LensLock portal to access your video and audio data.
•Twenty-four (24) hour remote technical support provided (contiguous United States)
o LensLock offers unlimited remote stateside support to the City. We are
willing to contractually guarantee 24-hour response to any and all THE
CITY service issues and 72-hour replacement terms for equipment needs.
Service and Repair
•All service and repair of devices provided at no cost to the City. Vendor to list any
exceptions to covered repairs. A replacement camera shall be provided within three (3)
days, when sending a device for repairs.
o LensLock provides unlimited, end-to-end warranty for all of its
equipment. Broken equipment will be replaced no questions asked, at no
additional cost. LensLock agrees to 72-hour replacement terms for
equipment needs.
•Vendor shall specify a replacement schedule, if applicable, and any replacement of
cameras and accessories should commence with original product delivery date.
o LensLock replaces all BWCs prior to the end of every thirty (30) months
while under contract and prior to the end of the five-year contract term
with its latest model.
•24-hour Technical Support (contiguous United States)
o We are willing to contractually guarantee 24-hour response to any and all
THE CITY service issues.
Training Requirements
•Selected Proposer must provide an on-site (to be held at the Arcadia Police Station)
implementation and training program as part of its Proposed Services.
o Yes, LensLock includes unlimited customer service to the City and
provides implementation and training at your facility at a day and time
that works best for your schedule.
•At minimum, Proposer shall provide a Train-the-Trainer type of training program for
the Patrol Division, specifically on how to use the Selected Proposer’s BWC
equipment. The desired format is in-person and shall include a presentation, which fully
trained personnel can utilize when training other teams/sections of Officers.
o Yes, LensLock’s implementation plan includes a comprehensive in-
person training program for the City’s Patrol Division.
•Proposer shall also provide an in-depth training for Police Administrative staff
consisting of two (2) to four (4) hours, which should focus on use of the BWC
equipment’s software program to include training on viewing footage, downloading,
transferring, redacting, and downloading reports, amongst other features.
o Yes, LensLock’s implementation plan includes a two (2) to four (4) hour
in-depth training session for the City’s Police Administrative staff. If more
time is needed, LensLock will provide additional training at no cost.
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Report Requirements
•Vendor shall be responsible for providing a monthly summary of basic statistics
provided by Vendor’s Data Management Software Program.
o Yes, LensLock’s portal has a “Reports” tab that generates reports for daily
activity, monthly activity, and an overall summary. The daily activity
reports can be broken down into group, officer, and vehicle. For monthly
activity, admin can view it by group, officer, or vehicle. Finally, the
summary includes an annual summary report, data storage usage, monthly
summary report, and a map report. Additionally, admin can view charts
that explain the following: annual summary uploaded in gigabytes,
monthly summary uploaded in gigabytes, data storage usage by day in
gigabytes, and monthly activity by day in number of files uploaded.
Other Requirements
•Vendor shall be responsible for assuring employee compliance with all laws and
regulations, compliance for all employment related laws and regulations, responding
to inspections/audits by regulatory agencies and the City, and will pay any fines or
assessments levied by regulatory agencies.
o LensLock acknowledges this statement and assures the City that its
employees will comply with any and all laws and regulations, responding
to inspections/audits by regulatory agencies and the City, and will pay any
fines or assessments levied by regulatory agencies.
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Updated Feb. 2020
EXHIBIT B
Schedule of Charges/Payments
The total cost for the five-year Agreement shall not exceed $382,000. Payments will be
made on an annual basis in the amount of $76,333.79 and an itemized breakdown is
listed in the table below.
Qty. Description Unit Price Year 1 Cost
63
Gen 12 Body Worn Camera Service –
Unlimited Data Plan $1,099.00 $69,237.00
7
Gen 12 Body Worn Camera Service –
Unlimited Data Plan $1,099.00 Included
1
Titan V In-Car Video Service –
Unlimited Data Plan $1,899.00 Included
1 CAD Integration $28,000 Included
Unlimited
Prograde Outsourced Redaction – Per
Incident $495.00 Included
25 Veriton Redaction Software - Hourly $100.00 Included
New Cameras Every 30 Months –
BWC & ICV Included
60 Month Hardware Guarantee Included
1
On-Site Implementation & Training
Fee – One-Time Fee $1,895.00 Included
1
Shipping & Handling Fees – One-
Time Fee $1,296.00 Included
1 Software & Database Maintenance $495.00 Included
Subtotal $69,237.00
Sales Tax
(10.25%) $7,096.76
Y1 Total $76,333.79
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Updated Feb. 2020
EXHIBIT C
Activity Schedule
The scope of services shall be provided throughout the term of the contract.
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