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HomeMy WebLinkAboutItem 11a - 2024 Arcadia Community Survey Results DATE: September 17, 2024 TO: Honorable Mayor and City Council FROM: Dominic Lazzaretto, City Manager By: Justine Bruno, Deputy City Manager SUBJECT: PRESENTATION OF THE 2024 ARCADIA COMMUNITY SURVEY RESULTS CEQA: Not a Project Recommendation: Receive and File SUMMARY The Arcadia Community Survey is the City’s first comprehensive effort to gather feedback from residents about the quality of life in Arcadia. With more than 150 questions designed to measure resident views and satisfaction levels, this statistically valid survey provides important insights on the current characteristics, services, and governance of Arcadia. By sharing their perceptions and priorities in the survey, residents have provided the City with valuable feedback about their experience living in Arcadia, and an important mechanism to measure performance over time. The Arcadia Community Survey is a tool designed to amplify resident voices and obtain valuable feedback on the services, programs, and offerings in Arcadia. It is recommended that the City Council receive and file this report on the Arcadia Community Survey. BACKGROUND In the Fiscal Year 2023-24 Budget, the City Council authorized the first comprehensive, community-wide survey for Arcadia residents. To undertake a survey of this nature, the City partnered with Polco, a national firm that provides a custom platform for polling and community engagement efforts. Polco administers the National Community Survey on behalf of hundreds of cities and towns across the country that seek resident input on public services and quality of life. The National Community Survey (“NCS”) is a survey instrument that was first created in 2001, in partnership with the International City/County Managers Association. Since its inception, this survey has been administered in thousands of cities and towns across the nation. An advantage of using an established and comprehensive survey like the NCS is Arcadia Community Survey Results September 17, 2024 Page 2 of 5 that it allows for the benefit of comparison. Understanding how Arcadia compares to other similar cities provides valuable insights, identifying areas where the City is excelling and surpassing its peers, as well as potential areas for improvement. The NCS is designed to obtain statistically valid results on community livability, which is gathered through questions on the Economy; Mobility; Community Design; Utilities; Safety; Natural Environment; Parks and Recreation; Health and Wellness; and Education, Arts, and Culture. The invitation for the survey was mailed to a representative sample of 6,000 Arcadia households, in English, Spanish, and Simplified Chinese, to take as a paper survey or online. In addition to the standard set of questions included in the survey, Arcadia opted to add a few custom questions to gauge public communication sources, as well as perceptions on affordable housing, homelessness, and translation services. Between March 2024 and May 2024, a total of 529 households completed the survey, for a response rate of 9%, which falls within the typical response level for these surveys. Following the official survey period, residents that were not randomly selected to participate had the opportunity to take the exact same survey through a link provided on the City’s website. The open-ended survey was available for two-weeks and was ultimately completed by 77 residents. Since the open-ended survey could be taken multiple times by the same individual, the results are not considered statistically valid, and thus, are not included in the results of the attached report. The complete report is available on the City’s website for viewing. The survey contained a total of 157 questions that asked respondents to rate various aspects of their quality of life, quality of City services, government performance, the importance of particular issues, and their behaviors and preferences. Most survey questions pertain directly to City services and offerings; however, a handful of questions relate to services provided by different agencies. For example, the NCS contains questions on animal control and certain utilities (waste, electric and gas), which are services not provided by Arcadia directly, but are administered to residents through managed contracts or are independent of City involvement altogether. To obtain a full picture of the quality of life in Arcadia, it is important that all relevant questions remain in the survey, regardless of how the service is provided to the community. DISCUSSION Interpreting the Results Many of the survey responses shown in the report indicate a “percent positive”. This percentage is reached by combining the two most positive responses to any one question. Most of the survey questions were structured in a manner that asked respondents to select among five potential responses, with options ranging from “Excellent”, “Good”, “Fair”, “Poor”, or “Don’t Know”. For this type of question, responses that included “Excellent” or “Good” as the answer are then combined and reported as a numeric value, or the “precent positive”. Arcadia Community Survey Results September 17, 2024 Page 3 of 5 How Arcadia Compares One benefit of using the National Community Survey (“NCS”) is the ability to see how Arcadia compares to other cities. In the NCS database, survey results from the last five years from over 500 cities have been included in the “benchmark” column. For most of the survey questions, the report shows one column that displays the rating Arcadia was given by its respondents, followed by a second column showing how that rating compares to the national “benchmark”. This allows for comparison across various quality of life metrics, with the ability to see if Arcadia’s ratings are lower, similar, higher, or much higher than the benchmark. Arcadia Community Survey Results from the survey help provide more insight into resident satisfaction levels with City services as well as the overall quality of life. The survey results show Arcadia performing exceedingly well in the areas of K-12 education and available shopping opportunities, while simultaneously highlighting potential areas for improvement, like housing affordability and the availability of walking paths and trails. Areas of High Performance Results from the survey confirm that Arcadia is performing better than the national benchmark in several important areas: • K-12 Education – Much Higher • Shopping Opportunities – Much Higher • Street Repair - Higher • Ease of Travel by Public Transportation - Higher • Overall Image or Reputation - Higher • Overall Opportunities for Education, Culture, and the Arts - Higher Regarding City services, residents positively reported feeling safe in the community and gave high ratings to safety services, which include Fire, Ambulance/EMS, and Police Services. Survey respondents also noted the high quality of Street Repair in Arcadia, which is evidenced by the level of resources and effort invested into the City’s roadway network. The efforts to keep Arcadia an effective and well-managed community have not gone unnoticed. Residents rated Arcadia’s “overall image and reputation” with a score of 84%, which is higher than the national benchmark. Recognizing the need for translation services for non-English speaking residents, Arcadia received positive marks for its work to translate print (60% positive) and digital materials (55% positive) into other languages. In summary, it can be reasonably deduced that Arcadia offers a high standard of living to its residents. As evidenced by the survey data, the quality of life in Arcadia is rated highly by community members, and there are several key service areas where Arcadia outperforms the national benchmark. Arcadia Community Survey Results September 17, 2024 Page 4 of 5 Areas for Greater Focus Areas identified for improvement through the survey data include the availability of paths and walking trails, with a 54% positive rating, and lower rating than the national benchmark. While parks and recreational opportunities received a 76% positive rating overall, this response on paths and walking trails may inform an area of focus for the next update to the Parks Master Plan or other planning and improvement efforts. Another area for greater focus includes the availability of affordable quality housing. While a positive rating of 22% is low, this rating is similar to the responses received by other surveyed communities, confirming that many cities struggle with housing affordability. In a related question, residents were asked about the decision to encourage higher-density affordable housing in Arcadia’s downtown. Results show that more residents support the direction to encourage high-density affordable housing downtown, with 42% agreeing or strongly agreeing with that direction. One final area to highlight are the ten facets of community livability measured throughout the survey. Of these ten facets, half show a gap over 10% between the level of importance (as indicated by respondents) and the percent positive rating received. As illustrated by the table in page 8 of the report (see below), residents rated the importance of “Safety”, “Utilities”, “Community Design”, “Mobility” and “Inclusivity and Engagement” more than 10% higher than the quality of services received in those areas. Understanding why those gaps exist and potential ways to narrow them may help Arcadia better align its services with community expectations and importance. Arcadia Community Survey Results September 17, 2024 Page 5 of 5 In the evolving landscape of community relations, a City-wide survey that serves to strengthen resident communication and engagement is critical. The Arcadia Community Survey signifies an important step in keeping the lines of communication with residents open, allowing for important feedback from community members that may not otherwise engage with the City. Results from the Arcadia Community Survey will be used to better inform City priorities and performance, helping bring a better lens on how Arcadia is doing. ENVIRONMENTAL ANALYSIS Undertaking the Arcadia Community Survey and sharing the results does not constitute a project under the California Environmental Quality Act (“CEQA”), as it can be seen with certainty that it will have no impact on the environment. FISCAL IMPACT The Arcadia Community Survey was budgeted in the FY2023-24 Adopted Budget with a total cost of $30,000. The project was completed within budget and there is no further fiscal impact from sharing the survey results. If the City Council seeks to repeat this survey in the future, an additional appropriation will be needed in whatever year it is undertaken. RECOMMENDATION It is recommended that the City Council determine this action does not constitute a project under the California Environmental Quality Act (“CEQA”); and receive and file the results of the Arcadia Community Survey. Attachment No. 1: 2024 Arcadia Community Survey Results Attachment No. 2: Arcadia Community Survey Invitation Arcadia, CA The National Community Survey Report of Results 2024 Visit us online! www.polco.us National Research Center at Polco is a charter member of the AAPOR Transparency Initiative, providing clear disclosure of our sound and ethical survey research practices. Report by: Attachment No. 1 About The NCS™ The National Community Survey™ (The NCS™) report is about the “livability” of Arcadia. A livable community is a place that is not simply habitable, but that is desirable. It is not only where people do live, but where they want to live. The NCS was developed by the experts from National Research Center at Polco in partnership with the International City/County Management Association (ICMA) and has been administered in hundreds of communities across the United States. Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected. The NCS focuses on the livability of Arcadia by categorizing survey questions into the ten main “facets” of community livability shown below, which have been identified through years of extensive survey research as those that are most impactful to residents’ quality of life. • Economy • Mobility • Community Design • Utilities • Safety • Natural Environment • Parks and Recreation • Health and Wellness • Education, Arts, and Culture •Inclusivity & Engagement How the results are reported For the most part, the percentages presented in this report represent the “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, etc.). On many of the questions in the survey, respondents may answer “don’t know.” The proportion of respondents giving a "don't know" response is shown in the full set of responses included in the “complete data” section; however, these responses have been removed from the analyses presented in the main body of the report. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Comparisons to benchmarks NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Arcadia's results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Arcadia residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Arcadia's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Arcadia's average rating was more than 20 points different when compared to the benchmark. The report provides the opinions of a representative sample of 529 residents of the City of Arcadia collected from March 20, 2024 to May 8, 2024. The margin of error around any reported percentage is 4% for all respondents and the response rate for the 2024 survey was 9%. Survey results were weighted so that the demographic profile of respondents was representative of the demographic profile of adults in Arcadia. 2 About The NCS™The National Community Survey™ (The NCS™) report is about the“livability” of Arcadia. A livable community is a place that is not simplyhabitable, but that is desirable. It is not only where people do live, butwhere they want to live. The NCS was developed by the experts fromNational Research Center at Polco in partnership with theInternational City/County Management Association (ICMA) and hasbeen administered in hundreds of communities across the UnitedStates.Great communities are partnerships of the government, private sector,community-based organizations and residents, all geographicallyconnected. The NCS focuses on the livability of Arcadia bycategorizing survey questions into the ten main “facets” of communitylivability shown below, which have been identified through years ofextensive survey research as those that are most impactful toresidents’ quality of life.• Economy• Mobility• Community Design• Utilities• Safety• Natural Environment• Parks and Recreation• Health and Wellness• Education, Arts, and Culture ..How the results are reportedFor the most part, the percentages presented in this report represent the “percent positive.” Most commonly, thepercent positive is the combination of the top two most positive response options (i.e., excellent/good, verysafe/somewhat safe, etc.). On many of the questions in the survey, respondents may answer “don’t know.” The proportion of respondents giving a "don't know" response is shown in the full set of responses included in the “complete data” section; however, these responses have been removed from the analyses presented in the main Comparisons to benchmarks NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 500 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Arcadia's results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Arcadia residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Arcadia's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Arcadia's average rating was more than 20 points different when compared to the benchmark. The report provides the opinions of a representative sample of 529 residents of the City of Arcadia collected fromMarch 20, 2024 to May 8, 2024. The margin of error around any reported percentage is 4% for all respondents andthe response rate for the 2024 survey was 9%. Survey results were weighted so that the demographic profile ofrespondents was representative of the demographic profile of adults in Arcadia. 3 The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python, and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey, respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the “complete data” section. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Arcadia funded this research. Please contact Justine Bruno of the City of Arcadia at jbruno@arcadiaca.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged.Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond.Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally,recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 1. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 2. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 3. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target⁴ Age 18-34 35-54 55+ Area District 1 District 2 District 3 District 4 District 5 Hispanic origin No, not of Hispanic, Latino/a/x, or Spanish origin Yes, I consider myself to be of Hispanic, Latino/a/x, or Spanish origin Housing tenure Own Rent Housing type Attached Detached Race & Hispanic ori.. Not white alone White alone, not Hispanic or Latino Sex Man Woman Sex/age Man 18-34 Man 35-54 Man 55+ Woman 18-34 Woman 35-54 Woman 55+ Analyzing the data Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses. The demographics of the survey respondents were compared to those found in the 2020 Census and 2022 American Community Survey estimates for adults in the City of Arcadia. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.² The results of the weighting scheme for the probability sample are presented in the following table. NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. . Methods Selecting survey recipients All households within the City of Arcadia were eligible to participate in the survey. A list of all households within the zip codes serving Arcadia was purchased from NRC's mailing vendor, Go-Dog Direct, based on updated listings from the United States Postal Service. Since some of the zip codes that serve the City of Arcadia households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file. Addresses located outside of Arcadia boundaries were removed from the list of potential households to survey. Each address identified as being within City boundaries was further identified as being within 1 of 5 districts. From that list, addresses were randomly selected as survey recipients, with multi-family housing units (defined as those with a unit number) sampled at a rate of 5:3 compared to single family housing units. An individual within each household was randomly selected using the birthday method. The birthday method selects a person within the household by asking the “person who most recently had a birthday” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the introduction of the survey. Conducting the survey The 6,000 randomly selected households received mailings beginning on March 20, 2024 and data collection for the survey remained open for 7 weeks. The first mailing was a postcard inviting the household to participate in the survey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paid return envelope. All mailings included a web link to give residents the opportunity to respond to the survey online, as well as QR codes to further encourage participation. All follow-up mailings asked those who had not completed the survey to do so, and those who had already done so to refrain from completing the survey again. The survey was available in English, Spanish, and Simplified Chinese. All mailings contained paragraphs in each language instructing participants on how to complete the survey in their preferred language. About 2% of the 6,000 mailed invitations or surveys were returned because the household address was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining 5,892 households that received the invitations to participate, 529 completed the survey, providing an overall response rate of 9%. The response rate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.¹ It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error for the City of Arcadia survey is no greater than plus or minus four percentage points around any given percent reported for all respondents (529 completed surveys). In addition to the randomly selected “probability sample” of households, a link to an online open-participation survey was publicized by the City of Arcadia. The open-participation survey was identical to the random sample survey, with two small updates; it asked a question to confirm the respondent was a resident of Arcadia and also a question about where they heard about the survey. The open-participation survey was open to all city residents and became available on April 24, 2024. The survey remained open for two weeks. The data presented in the following tabs exclude the open participation survey data, but a tab at the end provides the complete frequency of responses to questions by the open-participation respondents. 4 Conducting the surveyThe 6,000 randomly selected households received mailings beginning on March 20, 2024 and data collection forthe survey remained open for 7 weeks. The first mailing was a postcard inviting the household to participate in thesurvey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paidreturn envelope. All mailings included a web link to give residents the opportunity to respond to the survey online,as well as QR codes to further encourage participation. All follow-up mailings asked those who had not completedthe survey to do so, and those who had already done so to refrain from completing the survey again.The survey was available in English, Spanish, and Simplified Chinese. All mailings contained paragraphs in alllanguages instructing participants on how to complete the survey in their preferred language.About 2% of the 6,000 mailed invitations or surveys were returned because the household address was vacant orthe postal service was unable to deliver the survey as addressed. Of the remaining 5,892 households that receivedthe invitations to participate, 529 completed the survey, providing an overall response rate of 9%. The responserate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.¹It is customary to describe the precision of estimates made from surveys by a “level of confidence” andaccompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the surveyresults because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error forthe City of Arcadia survey is no greater than plus or minus four percentage points around any given percentreported for all respondents (529 completed surveys).In addition to the randomly selected “probability sample” of households, a link to an online open-participation surveywas publicized by the City of Arcadia. The open-participation survey was identical to the random sample survey,with two small updates; it asked a question to confirm the respondent was a resident of Arcadia and also a questionabout where they heard about the survey. The open-participation survey was open to all city residents and becameavailable on April 24, 2024. The survey remained open for two weeks. The data presented in the following tabsexclude the open participation survey data, but a tab at the end provides the complete frequency of responses toquestions by the open-participation respondents. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python, and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey, respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the “complete data” section. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Arcadia funded this research. Please contact Justine Bruno of the City of Arcadia at jbruno@arcadiaca.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged.Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond.Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally,recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 1. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 2. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 3. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target⁴ Age 18-34 35-54 55+ Area District 1 District 2 District 3 District 4 District 5 Hispanic origin No, not of Hispanic, Latino/a/x, or Spanish origin Yes, I consider myself to be of Hispanic, Latino/a/x, or Spanish origin Housing tenure Own Rent Housing type Attached Detached Race/Hispanic origin Not white alone White alone, not Hispanic or Latino Sex Man Woman Sex/age Man 18-34 Man 35-54 Man 55+ Woman 18-34 Woman 35-54 Woman 55+ 42% 35% 23% 44% 36% 21% 65% 29% 5% 15% 16% 28% 19% 22% 14% 16% 28% 20% 22% 20% 17% 21% 20% 22% 16% 84% 16% 84% 9% 91% 42% 58% 42% 58% 24% 76% 59% 41% 59% 41% 62% 38% 23% 77% 23% 77% 30% 70% 51% 49% 53% 47% 52% 48% 23% 19% 10% 20% 16% 13% 23% 19% 10% 21% 17% 10% 32% 16% 3% 33% 13% 2% Analyzing the data Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses. The demographics of the survey respondents were compared to those found in the 2020 Census and 2022 American Community Survey estimates for adults in the City of Arcadia. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.² The results of the weighting scheme for the probability sample are presented in the following table. NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. . MethodsSelecting survey recipientsAll households within the City of Arcadia were eligible to participate in the survey. A list of all households within thezip codes serving Arcadia was purchased from NRC's mailing vendor, Go-Dog Direct, based on updated listingsfrom the United States Postal Service. Since some of the zip codes that serve the City of Arcadia households mayalso serve addresses that lie outside of the community, the exact geographic location of each housing unit wascompared to community boundaries using the most current municipal boundary file. Addresses located outside ofArcadia boundaries were removed from the list of potential households to survey. Each address identified as beingwithin City boundaries was further identified as being within one of 5 districts.From that list, addresses wererandomly selected as survey recipients, with multi-family housing units (defined as those with a unit number)sampled at a rate of 5:3 compared to single family housing units.An individual within each household was randomly selected using the birthday method. The birthday methodselects a person within the household by asking the “person who most recently had a birthday” to complete thequestionnaire. The underlying assumption in this method is that day of birth has no relationship to the way peoplerespond to surveys. This instruction was contained in the introduction of the survey. 5 Conducting the surveyThe 6,000 randomly selected households received mailings beginning on March 20, 2024 and data collection forthe survey remained open for 7 weeks. The first mailing was a postcard inviting the household to participate in thesurvey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paidreturn envelope. All mailings included a web link to give residents the opportunity to respond to the survey online,as well as QR codes to further encourage participation. All follow-up mailings asked those who had not completedthe survey to do so, and those who had already done so to refrain from completing the survey again.The survey was available in English, Spanish, and Simplified Chinese. All mailings contained paragraphs in alllanguages instructing participants on how to complete the survey in their preferred language.About 2% of the 6,000 mailed invitations or surveys were returned because the household address was vacant orthe postal service was unable to deliver the survey as addressed. Of the remaining 5,892 households that receivedthe invitations to participate, 529 completed the survey, providing an overall response rate of 9%. The responserate was calculated using AAPOR’s response rate #2 for mailed surveys of unnamed persons.¹It is customary to describe the precision of estimates made from surveys by a “level of confidence” andaccompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the surveyresults because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error forthe City of Arcadia survey is no greater than plus or minus four percentage points around any given percentreported for all respondents (529 completed surveys).In addition to the randomly selected “probability sample” of households, a link to an online open-participation surveywas publicized by the City of Arcadia. The open-participation survey was identical to the random sample survey,with two small updates; it asked a question to confirm the respondent was a resident of Arcadia and also a questionabout where they heard about the survey. The open-participation survey was open to all city residents and becameavailable on April 24, 2024. The survey remained open for two weeks. The data presented in the following tabsexclude the open participation survey data, but a tab at the end provides the complete frequency of responses toquestions by the open-participation respondents. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python, and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., excellent/good, very safe/somewhat safe, essential/very important, etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey, respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the “complete data” section. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Arcadia funded this research. Please contact Justine Bruno of the City of Arcadia at jbruno@arcadiaca.gov if you have any questions about the survey. Study Limitations All public opinion research is subject to unmeasured error. While the methodologies employed for this survey were designed to minimize this error as much as possible, these other sources of potential error should be acknowledged. Non-response error arises when those who were selected to participate in the survey did not do so, and may have different opinions or experiences than those who did respond. Coverage error refers to the possibility that some respondents that should have been included in the surveyed population were not (e.g., for a general resident survey, USPS mailing lists may exclude certain types of housing units, such as multi-family buildings where mail is delivered to a common area rather than to a specific unit (though this is rare), or where mail is received at a PO box instead of the at household's physical location. Finally, recall bias occurs when respondents may not perfectly remember their experiences in the past year (such as participation in social or civic events), and social desirability bias may cause respondents to answer in ways they think cast their responses in a more favorable light. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali 1. See AAPOR's Standard Definitions for more information at https://aapor.org/standards-and-ethics/standard-definitions/ 2. Pasek, J. (2014). ANES Weighting Algorithm. Retrieved from https://surveyinsights.org/wp-content/uploads/2014/07/Full-anesrake-paper.pdf 3. Targets come from the 2020 Census and 2022 American Community Survey Unweighted Weighted Target⁴Age 18-3435-5455+Area District 1District 2District 3District 4District 5HispanicoriginNo, not of Hispanic, Latino/a/x, or Spanish originYes, I consider myself to be of Hispanic, Latino/a/x, or Spanish originHousingtenureOwnRentHousing type AttachedDetachedRace &Hispanic ori..Not white aloneWhite alone, not Hispanic or LatinoSexManWomanSex/age Man 18-34Man 35-54Man 55+Woman 18-34Woman 35-54Woman 55+Analyzing the dataResponses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where allresponses are entered twice and compared to each other. Any discrepancies were resolved in comparison to theoriginal survey form. Range checks as well as other forms of quality control were also performed. Responses fromsurveys completed on Polco were downloaded and merged with the mailed survey responses.The demographics of the survey respondents were compared to those found in the 2020 Census and 2022American Community Survey estimates for adults in the City of Arcadia. The primary objective of weighting surveydata is to make the survey respondents reflective of the larger population of the community. The characteristicsused for weighting were age, sex, race, Hispanic origin, housing type, housing tenure, and area. No adjustmentswere made for design effects. Weights were calculated using an iterative, multiplicative raking model known as theANES Weighting Algorithm.² The results of the weighting scheme for the probability sample are presented in thefollowing table.NRC aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Somecategories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smallersubgroups..MethodsSelecting survey recipientsAll households within the City of Arcadia were eligible to participate in the survey. A list of all households within thezip codes serving Arcadia was purchased from NRC's mailing vendor, Go-Dog Direct, based on updated listingsfrom the United States Postal Service. Since some of the zip codes that serve the City of Arcadia households mayalso serve addresses that lie outside of the community, the exact geographic location of each housing unit wascompared to community boundaries using the most current municipal boundary file. Addresses located outside ofArcadia boundaries were removed from the list of potential households to survey. Each address identified as beingwithin City boundaries was further identified as being within one of 5 districts.From that list, addresses wererandomly selected as survey recipients, with multi-family housing units (defined as those with a unit number)sampled at a rate of 5:3 compared to single family housing units.An individual within each household was randomly selected using the birthday method. The birthday methodselects a person within the household by asking the “person who most recently had a birthday” to complete thequestionnaire. The underlying assumption in this method is that day of birth has no relationship to the way peoplerespond to surveys. This instruction was contained in the introduction of the survey. 6 Key Findings Highest-performing areas: - The overall opportunities for education, culture, and arts in Arcadia scored above the national benchmark, and ratings for K-12 education came in much higher than comparison communities. - A large majority of residents reported feeling safe in their neighborhoods during the day and gave high marks to many safety services throughout the city (including fire services, ambulance/EMS, and police/sheriff services). - Over 8 in 10 residents positively rated the overall image or reputation of Arcadia, a number that exceeded national benchmarks. - Usage rates for public transportation were higher in Arcadia than in other communities across the country, as were evaluations for the ease of travel by public transportation. Lowest-performing areas: - Residents identified affordability issues within the City, with fewer than 3 in 10 positively evaluating the cost of living and the availability of affordable quality housing in Arcadia. - Fewer than half of respondents favorably reviewed the city’s employment opportunities and the vibrancy of its downtown/commercial area, though both scored in line with national averages. - The availability of walking paths and trails throughout the city ranked below benchmark comparisons. Comparisons to National Benchmarks: Of the 121 evaluative questions which were compared to national averages, 114 were statistically similar to comparison communities. Much higher ratings were seen in 2 items, while 4 items were higher than the benchmarks and 1 item was lower. Being rated as “higher” or “lower” than the benchmark means that Arcadia’s average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Arcadia’s average rating was more than 20 points different when compared to the benchmark. Much higher: - K-12 education - Shopping opportunities Higher: - Street repair - Ease of travel by public transportation - Overall image or reputation - Overall opportunities for education, culture, and the arts Lower: - Availability of paths and walking trails 7 Facets of livability Inclusivity and Engagement Mobility Community Design Safety Utilities Health and Wellness Parks and Recreation Natural Environment Education, Arts, and Culture Economy 51% 58% 69% 70% 73% 74% 76% 77% 78% 77% 72% 69% 80% 93% 89% 77% 79% 81% 76% 88% Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being of higher or lower quality. It is especially helpful to know when a facet of livability is considered of high importance but rated as lower quality, as this should be a top priority to address. Quality and Importance by the Numbers The table below shows the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local quality ratings were lower, similar, or higher than communities across the country (the national benchmark). Quality % excellent or good Importance % essential or very important Facet of Livability Safety Quality Importance Utilities Quality Importance Economy Quality Importance Natural Environment Quality Importance Community Design Quality Importance Parks and Recreation Quality Importance Health and Wellness Quality Importance Education, Arts, and C..Quality Importance Inclusivity and Engage..Quality Importance Mobility Quality Importance 70% 93% 73% 89% 78% 88% 77% 81% 69% 80% 76% 79% 74% 77% 77% 76% 51% 72% 58% 69% Quality/Importance Gap Analysis The gap analysis chart below shows the same data as above; however, this chart more clearly illustrates the comparative differences in quality and importance ratings for each facet, as well as the absolute ratings for each. Quality Importance vs. national benchmark Similar vs. national benchmark Higher Similar 8 7. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 35% Good 49% Fair 15%  Poor 1% The overall quality of life in Arcadia, 2024 Quality of Life Measuring community livability starts with assessing the quality of life of those who live there, and ensuring that the community is attractive, accessible, and welcoming to all. Arcadia as a place to live The overall quality of life in Arcadia Similar Similar 90% 83% Please rate each of the following aspects of quality of life in Arcadia. (% excellent or good) Remain in Arcadia for the next five years Recommend living in Arcadia to someone who asks Similar Similar 88% 88% Please indicate how likely or unlikely you are to do each of the following. (% very or somewhat likely) Overall image or reputation of Arcadia Higher84% Please rate each of the following in the Arcadia community. (% excellent or good) vs. benchmark⁷ 9 8. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 15% Good 45% Fair 28% Poor 12% Overall confidence in Arcadia government, 2024 Governance Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole. Treating residents with respect The value of services for the taxes paid to Arcadia Generally acting in the best interest of the community The overall direction that Arcadia is taking Treating all residents fairly Overall confidence in Arcadia government Being honest Being open and transparent to the public The job Arcadia government does at welcoming resident involvement Informing residents about issues facing the community Similar Similar Similar Similar Similar Similar Similar Similar Similar Similar 69% 61% 61% 61% 60% 60% 60% 56% 54% 52% Please rate the following categories of Arcadia government performance. (% excellent or good) The City of Arcadia The Federal Government Similar Similar 74% 37% Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good) Overall customer service by Arcadia employees (police, receptionists, planners) Public information services Similar Similar 76% 68% Please rate the quality of each of the following services in Arcadia. (% excellent or good)vs. benchmark⁸ 8. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 10 9. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 21% Good 57% Fair 18% Poor 4% Overall economic health of Arcadia, 2024 Economy Local governments work together with private and nonprofit businesses, and with the community at large, to foster sustainable growth, create jobs, and promote a thriving local economy. Shopping opportunities Overall quality of business and service establishments in Arcadia Variety of business and service establishments in Arcadia Employment opportunities Vibrancy of downtown/commercial area Cost of living in Arcadia Much higher Similar Similar Similar Similar Similar 77% 72% 63% 44% 42% 25% Please rate each of the following in the Arcadia community. (% excellent or good) Arcadia as a place to visit Arcadia as a place to work Similar Similar 73% 60% Please rate each of the following aspects of quality of life in Arcadia. (% excellent or good) Economic development Similar59% Please rate the quality of each of the following services in Arcadia. (% excellent or good) What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: (% very or somewhat positive) Overall economic health of Arcadia Similar78% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good) vs. benchmark⁹ 11 9. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Overall economic health of Arcadia, 2024EconomyLocal governments work together with private andnonprofit businesses, and with the community atlarge, to foster sustainable growth, create jobs, andpromote a thriving local economy.Shopping opportunitiesOverall quality of business and service establishmentsin ArcadiaVariety of business and service establishments inArcadiaEmployment opportunitiesVibrancy of downtown/commercial areaCost of living in ArcadiaPlease rate each of the following in the Arcadia community.(% excellent or good)Arcadia as a place to visitArcadia as a place to workPlease rate each of the following aspects of quality of life in Arcadia.(% excellent or good)Economic developmentPlease rate the quality of each of the following services in Arcadia.(% excellent or good) What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: Similar26% What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: (% very or somewhat positive) Overall economic health of ArcadiaPlease rate each of the following characteristics as they relate to Arcadia as a whole.(% excellent or good)vs.benchmark⁹ 12 10. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 17% Good 42% Fair 30% Poor 11% Overall quality of the transportation system in Arcadia, 2024 Mobility The ease with which residents can move about their communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community. Ease of travel by car in Arcadia Ease of public parking Ease of walking in Arcadia Traffic flow on major streets Ease of travel by bicycle in Arcadia Ease of travel by public transportation in Arcadia Similar Similar Similar Similar Similar Higher 81% 73% 64% 57% 55% 47% Please also rate each of the following in the Arcadia community. (% excellent or good) Walked or biked instead of driving Carpooled with other adults or children instead of driving alone Used bus, rail, subway, or other public transportation instead of driving Similar Similar Higher 67% 54% 33% Please indicate whether or not you have done each of the following in the last 12 months. (% yes) Street cleaning Sidewalk maintenance Street repair Traffic enforcement Street lighting Traffic signal timing Bus or transit services Similar Similar Higher Similar Similar Similar Similar 74% 62% 60% 60% 60% 57% 55% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Overall quality of the transportation system (auto, bicycle, foot, bus) in Arcadia Similar58% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good)vs. benchmark¹⁰ 10. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 11. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 26% Good 44% Fair 24% Poor 6% Overall design or layout of Arcadia's residential and commercial areas, 2024 Community Design A well-designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that affordable housing is accessible to all, and providing access to parks and other green spaces. Overall appearance of Arcadia Preservation of the historical or cultural character of the community Public places where people want to spend time Well-designed neighborhoods Well-planned residential growth Well-planned commercial growth Overall quality of new development in Arcadia Variety of housing options Availability of affordable quality housing Similar Similar Similar Similar Similar Similar Similar Similar Similar 82% 66% 61% 58% 56% 50% 48% 45% 22% Please also rate each of the following in the Arcadia community. (% excellent or good) Your neighborhood as a place to live Similar88% Please rate each of the following aspects of quality of life in Arcadia. (% excellent or good) Code enforcement (weeds, abandoned buildings, etc.) Land use, planning, and zoning Similar Similar 56% 51% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Overall design or layout of Arcadia's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.)Similar69% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good) vs. benchmark¹¹ 14 12. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 23% Good 50% Fair 21% Poor 6% Overall quality of the utility infrastructure in Arcadia, 2024 Utilities Services such as water, gas, electricity, and internet access play a vital role in ensuring the physical and economic health and well-being of the communities they serve. Garbage collection Power utilities (gas) Sewer services Power utilities (electric) Storm water management (storm drainage, dams, levees, etc.) Drinking water Utility billing Affordable high-speed internet access Similar Similar Similar Similar Similar Similar 80% 78% 74% 72% 71% 65% 63% 60% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Overall quality of the utility infrastructure in Arcadia (water, sewer, storm water, electric/gas, broadband)Similar73% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good) vs. benchmark¹² 15 13. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 8% Poor Excellent 28% Good 42% Fair 22% Poor 8% Overall feeling of safety in Arcadia, 2024 Safety Public safety is often the most important task facing local governments. All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety-related services is essential to residents' quality of life. Fire services Ambulance or emergency medical services Police/Sheriff services Fire prevention and education Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) Animal control Crime prevention Similar Similar Similar Similar Similar Similar Similar 88% 81% 78% 74% 62% 61% 60% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Overall feeling of safety in Arcadia Similar70% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good) In your neighborhood during the day In Arcadia's downtown/commercial area during the day From fire, flood, or other natural disaster From violent crime From property crime Similar Similar Similar Similar Similar 86% 79% 78% 72% 58% Please rate how safe or unsafe you feel: (% very or somewhat safe) vs. benchmark¹³ 16 14. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 33% Good 43% Fair 19% Poor 5% Overall quality of natural environment in Arcadia, 2024 Natural Environment The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and profound effect on quality of life. Yard waste pick-up Recycling Arcadia open space Preservation of natural areas (open space, farmlands, and greenbelts) Similar Similar Similar Similar 74% 62% 62% 61% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Cleanliness of Arcadia Air quality Similar Similar 80% 72% Please also rate each of the following in the Arcadia community. (% excellent or good) Overall quality of natural environment in Arcadia Similar77% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good)vs. benchmark¹⁴ 17 15. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 34% Good 42% Fair 18% Poor 6% Overall quality of the parks and recreation opportunities, 2024 Parks and Recreation "There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment." - National Recreation and Park Association City parks Recreation programs or classes Recreation centers or facilities Similar Similar Similar 75% 74% 72% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Recreational opportunities Fitness opportunities (including exercise classes and paths or trails, etc.) Availability of paths and walking trails Similar Similar Lower 63% 61% 54% Please also rate each of the following in the Arcadia community. (% excellent or good) Overall quality of parks and recreation opportunities Similar76% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good)vs. benchmark¹⁵ 18 16. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 28% Good 46% Fair 22% Poor 5% Overall health and wellness opportunities in Arcadia, 2024 Health and Wellness The characteristics of and amenities available in the communities in which people live has a direct impact on the health and wellness of residents, and thus, on their quality of life overall. Health services Similar72% Please rate the quality of each of the following services in Arcadia. (% excellent or good) Please rate your overall health.Similar72% Please rate your overall health. (% excellent or very good) Availability of preventive health services Availability of affordable quality health care Availability of affordable quality food Availability of affordable quality mental health care Similar Similar Similar Similar 62% 62% 62% 48% Please also rate each of the following in the Arcadia community. (% excellent or good) Overall health and wellness opportunities in Arcadia Similar74% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good)vs. benchmark¹⁶ 19 17. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 30% Good 47% Fair 18% Poor 5% Overall opportunities for education, culture and the arts, 2024 Education, Arts, and Culture Participation in the arts, in educational opportunities, and in cultural activities is linked to increased civic engagement, greater social tolerance, and enhanced enjoyment of the local community. Public library services Similar85% Please rate the quality of each of the following services in Arcadia. (% excellent or good) K-12 education Adult educational opportunities Opportunities to attend cultural/arts/music activities Opportunities to attend special events and festivals Community support for the arts Availability of affordable quality childcare/preschool Much higher Similar Similar Similar Similar Similar 88% 66% 64% 63% 62% 55% Please also rate each of the following in the Arcadia community. (% excellent or good) Overall opportunities for education, culture, and the arts Higher77% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good)vs. benchmark¹⁷ 20 18. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Excellent 14% Good 37% Fair 35% Poor 15% Residents' connection and engagement with their community, 2024 Inclusivity and Engagement Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not. Arcadia as a place to raise children Arcadia as a place to retire Sense of community Similar Similar Similar 86% 66% 59% Please rate each of the following aspects of quality of life in Arcadia. (% excellent or good) Residents' connection and engagement with their community Similar51% Please rate each of the following characteristics as they relate to Arcadia as a whole. (% excellent or good) Valuing/respecting residents from diverse backgrounds Making all residents feel welcome Taking care of vulnerable residents (elderly, disabled, homeless, etc.) Attracting people from diverse backgrounds Similar Similar Similar Similar 70% 70% 63% 61% Please rate the job you feel the Arcadia community does at each of the following. (% excellent or good) Opportunities to volunteer vs. benchmark¹⁸ 21 18. Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Residents' connection andengagement with their community,2024Inclusivity and EngagementInclusivity refers to a cultural and environmental feeling ofbelonging; residents who feel invited to participate withintheir communities feel more included, involved, andengaged than those who do not.Arcadia as a place to raise childrenArcadia as a place to retireSense of communityPlease rate each of the following aspects of quality of life in Arcadia.(% excellent or good)Residents' connection and engagement with their communityPlease rate each of the following characteristics as they relate to Arcadia as a whole.(% excellent or good)Valuing/respecting residents from diverse backgroundsMaking all residents feel welcomeTaking care of vulnerable residents (elderly, disabled, homeless, etc.)Attracting people from diverse backgroundsPlease rate the job you feel the Arcadia community does at each of the following.(% excellent or good)Sense of civic/community prideOpenness and acceptance of the community toward people of diversebackgroundsOpportunities to participate in social events and activities Opportunities to participate in community matters Opportunities to volunteer Similar Similar 56% 55% Please also rate each of the following in the Arcadia community.(% excellent or good)vs.benchmark¹⁸ Sense of civic/community pride Openness and acceptance of the community toward people of diverse backgrounds Opportunities to participate in social events and activities Opportunities to participate in community matters Neighborliness of residents in Arcadia Similar Similar Similar Similar Similar 63% 61% 57% 56% 56% Please also rate each of the following in the Arcadia community. (% excellent or good) 22 Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about Arcadia and its activities, events, and services. Arcadia website (ArcadiaCA.gov)Major source Minor source Not a source City Council Meetings Major source Minor source Not a source City Social Media Platforms Major source Minor source Not a source Community events Major source Minor source Not a source Email newsletters Major source Minor source Not a source Hot Sheet/Utility Bill Insert (via mail) Major source Minor source Not a source Local Media Sources (news)Major source Minor source 17% 49% 34% 41% 41% 18% 28% 48% 24% 28% 40% 32% 34% 40% 27% 24% 37% 39% 28% 48% 24% Custom Questions Below are the complete set of responses to each custom question on the survey. Note: the sample size for the custom questions was smaller than the standard questions found above; therefore, the margin of error around each of these results is +/- 5%. Not a source 28% 23 Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about Arcadia and its activities, events, and services. Quarterly newsletter (via mail) Major source Minor source Not a source Text Message/Alert system (Nixle/Alert Arcadia) Major source Town Halls/Community Meetings Major source Minor source Not a source Please rate each of the following regarding translation and language access provided by the City. Translated digital materials (City website, City social media, email, etc.) Don't know Excellent Good Poor Translated printed materials (brochures, advertisements, newsletters, flyers, announcements, etc.) Don't know Excellent Good Poor 48% 24% 11% 28% 61% 24% 34% 41% 42% 43% 15% 3% 35% 20% 30% 3% 37% 23% 26% Minor source Not a source 24 Fair 11% Fair 11% Please rate each of the following regarding translation and language access provided by the City. Translated printed materials (brochures, advertisements, newsletters, flyers, Translations at public meetings Don't know Excellent Good Poor Translations in person Don't know Excellent Good Poor Translations over the phone Don't know Excellent Good Poor 4% 16% 10% 62% 3% 14% 9% 66% 4% 16% 9% 63% 25 Fair 8% Fair 8% Fair 8% Please rate the job the City has done to address homelessness in Arcadia. Don't know Excellent Good Poor 21% 26% 4% 24% The State of California requires all cities to identify potential sites to support affordable housing developments. Future affordable housing projects in Arcadia are planned as mixed-use developments in our downtown. Please rate how much you agree with the direction to encourage higher-density affordable housing in Arcadia's downtown. Agree Disagree Neutral Strongly agree Strongly disagree 23% 20% 19% 15% 22% 26 Fair 25% Th e N a t i o n a l C o m m u n i t y S u r v e y ™ • © 2 0 0 1 -20 2 4 Na t i o n a l R e s e a r c h C e n t e r , I n c . The 2024 Arcadia Community Survey Page 1 of 5 Please complete this survey if you are the adult (age 18 or older) in the household who most recently had a birthday (the year of birth does not matter). Your responses are confidential and no identifying information will be shared. 1.Please rate each of the following aspects of quality of life in Arcadia. Excellent Good Fair Poor Don’t know q1a Arcadia as a place to live ....................................................................................................... 1 2 3 4 5 q1b Your neighborhood as a place to live .............................................................................. 1 2 3 4 5 q1c Arcadia as a place to raise children .................................................................................. 1 2 3 4 5 q1d Arcadia as a place to work ................................................................................................... 1 2 3 4 5 q1e Arcadia as a place to visit ..................................................................................................... 1 2 3 4 5 q1f Arcadia as a place to retire................................................................................................... 1 2 3 4 5 q1g The overall quality of life in Arcadia ................................................................................ 1 2 3 4 5 q1h Sense of community ................................................................................................................ 1 2 3 4 5 2.Please rate each of the following characteristics as they relate to Arcadia as a whole. Excellent Good Fair Poor Don’t know q2a Overall economic health of Arcadia ................................................................................. 1 2 3 4 5 q2b Overall quality of the transportation system (auto, bicycle, foot, bus) in Arcadia .............................................................................................................................. 1 2 3 4 5 q2c Overall design or layout of Arcadia’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ............................................... 1 2 3 4 5 q2d Overall quality of the utility infrastructure in Arcadia .............................................. (water, sewer, storm water, electric/gas, broadband) ...................................... 1 2 3 4 5 q2e Overall feeling of safety in Arcadia ................................................................................... 1 2 3 4 5 q2f Overall quality of natural environment in Arcadia ................................................... 1 2 3 4 5 q2g Overall quality of parks and recreation opportunities ............................................ 1 2 3 4 5 q2h Overall health and wellness opportunities in Arcadia ............................................. 1 2 3 4 5 q2i Overall opportunities for education, culture , and the arts..................................... 1 2 3 4 5 q2j Residents’ connection and engagement with their community .......................... 1 2 3 4 5 3.Please indicate how likely or unlikely you are to do each of the following. Very Somewhat Somewhat Very Don’t likely likely unlikely unlikely know q3a Recommend living in Arcadia to someone who asks .........................1 2 3 4 5 q3b Remain in Arcadia for the next five years ...............................................1 2 3 4 5 4.Please rate how safe or unsafe you feel: Very Somewhat Neither safe Somewhat Very Don’t safe safe nor unsafe unsafe unsafe know q4a In your neighborhood during the day ...................................... 1 2 3 4 5 6 q4b In Arcadia’s downtown/commercial area during the day .............................................................................. 1 2 3 4 5 6 q4c From property crime ....................................................................... 1 2 3 4 5 6 q4d From violent crime ........................................................................... 1 2 3 4 5 6 q4e From fire, flood, or other natural disaster ............................. 1 2 3 4 5 6 5.Please rate the job you feel the Arcadia community does at each of the following. Excellent Good Fair Poor Don’t know q5a Making all residents feel welcome ................................................................................... 1 2 3 4 5 q5b Attracting people from diverse backgrounds .............................................................. 1 2 3 4 5 q5c Valuing/respecting residents from diverse backgrounds ...................................... 1 2 3 4 5 q5d Taking care of vulnerable residents (elderly, disabled, homeless, etc.) ........... 1 2 3 4 5 6.Please rate each of the following in the Arcadia community. Excellent Good Fair Poor Don’t know q6a Overall quality of business and service establishments in Arcadia ................... 1 2 3 4 5 q6b Variety of business and service establishments in Arcadia ................................... 1 2 3 4 5 q6c Vibrancy of downtown/commercial area ..................................................................... 1 2 3 4 5 q6d Employment opportunities ................................................................................................. 1 2 3 4 5 q6e Shopping opportunities......................................................................................................... 1 2 3 4 5 q6f Cost of living in Arcadia......................................................................................................... 1 2 3 4 5 q6g Overall image or reputation of Arcadia .......................................................................... 1 2 3 4 5 Th e N a t i o n a l C o m m u n i t y S u r v e y ™ • © 2 0 0 1 -20 2 4 Na t i o n a l R e s e a r c h C e n t e r , I n c . Page 2 of 5 7.Please also rate each of the following in the Arcadia community. Excellent Good Fair Poor Don’t know q7a Traffic flow on major streets ............................................................................................... 1 2 3 4 5 q7b Ease of public parking ............................................................................................................ 1 2 3 4 5 q7c Ease of travel by car in Arcadia .......................................................................................... 1 2 3 4 5 q7d Ease of travel by public transportation in Arcadia .................................................... 1 2 3 4 5 q7e Ease of travel by bicycle in Arcadia .................................................................................. 1 2 3 4 5 q7f Ease of walking in Arcadia ................................................................................................... 1 2 3 4 5 q7g Well-planned residential growth ...................................................................................... 1 2 3 4 5 q7h Well-planned commercial growth .................................................................................... 1 2 3 4 5 q7i Well-designed neighborhoods ........................................................................................... 1 2 3 4 5 q7j Preservation of the historical or cultural character of the community ............ 1 2 3 4 5 q7k Public places where people want to spend time ........................................................ 1 2 3 4 5 q7l Variety of housing options ................................................................................................... 1 2 3 4 5 q7m Availability of affordable quality housing ..................................................................... 1 2 3 4 5 q7n Overall quality of new development in Arcadia ......................................................... 1 2 3 4 5 q7o Overall appearance of Arcadia ........................................................................................... 1 2 3 4 5 q7p Cleanliness of Arcadia ............................................................................................................ 1 2 3 4 5 q7q Air quality .................................................................................................................................... 1 2 3 4 5 q7s Availability of paths and walking trails .......................................................................... 1 2 3 4 5 q7t Fitness opportunities (including exercise classes and paths or trails, etc.) ... 1 2 3 4 5 q7u Recreational opportunities .................................................................................................. 1 2 3 4 5 q7v Availability of affordable quality food ............................................................................ 1 2 3 4 5 q7w Availability of affordable quality health care ............................................................... 1 2 3 4 5 q7x Availability of preventive health services ..................................................................... 1 2 3 4 5 q7y Availability of affordable quality mental health care ............................................... 1 2 3 4 5 q7z Opportunities to attend cultural/arts/music activities .......................................... 1 2 3 4 5 q7aa Community support for the arts ........................................................................................ 1 2 3 4 5 q7bb Availability of affordable quality childcare/preschool ............................................ 1 2 3 4 5 q7cc K-12 education .......................................................................................................................... 1 2 3 4 5 q7dd Adult educational opportunities ....................................................................................... 1 2 3 4 5 q7ee Sense of civic/community pride ........................................................................................ 1 2 3 4 5 q7ff Neighborliness of residents in Arcadia........................................................................... 1 2 3 4 5 q7gg Opportunities to participate in social events and activities .................................. 1 2 3 4 5 q7hh Opportunities to attend special events and festivals................................................ 1 2 3 4 5 q7ii Opportunities to volunteer .................................................................................................. 1 2 3 4 5 q7jj Opportunities to participate in community matters ................................................ 1 2 3 4 5 q7kk Openness and acceptance of the community toward people of diverse backgrounds ................................................................................................... 1 2 3 4 5 8.Please indicate whether or not you have done each of the following in the last 12 months. No Yes q8a Contacted the City of Arcadia (in-person, phone, email, or web) for help or information................................ 1 2 q8b Contacted Arcadia elected officials (in-person, phone, email, or web) to express your opinion ................... 1 2 q8c Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) ............................................ 1 2 q8d Watched (online or on television) a local public meeting ............................................................................................... 1 2 q8e Volunteered your time to some group/activity in Arcadia ............................................................................................. 1 2 q8f Campaigned or advocated for a local issue, cause , or candidate .................................................................................. 1 2 q8g Voted in your most recent local election ................................................................................................................................ 1 2 q8h Used bus, rail, subway, or other public transportation instead of driving ............................................................... 1 2 q8i Carpooled with other adults or children instead of driving alone............................................................................... 1 2 q8j Walked or biked instead of driving ........................................................................................................................................... 1 2 Th e N a t i o n a l C o m m u n i t y S u r v e y ™ • © 2 0 0 1 -20 2 4 Na t i o n a l R e s e a r c h C e n t e r , I n c . The 2024 Arcadia Community Survey Page 3 of 5 9.Please rate the quality of each of the following services in Arcadia. Excellent Good Fair Poor Don’t know q9a Public information services ............................................................................................. 1 2 3 4 5 q9b Economic development ..................................................................................................... 1 2 3 4 5 q9c Traffic enforcement ............................................................................................................ 1 2 3 4 5 q9d Traffic signal timing ............................................................................................................ 1 2 3 4 5 q9e Street repair ........................................................................................................................... 1 2 3 4 5 q9f Street cleaning ....................................................................................................................... 1 2 3 4 5 q9g Street lighting ........................................................................................................................ 1 2 3 4 5 q9i Sidewalk maintenance ....................................................................................................... 1 2 3 4 5 q9j Bus or transit services ....................................................................................................... 1 2 3 4 5 q9k Land use, planning, and zoning ...................................................................................... 1 2 3 4 5 q9l Code enforcement (weeds, abandoned buildings, etc.) ...................................... 1 2 3 4 5 q9m Affordable high-speed internet access ....................................................................... 1 2 3 4 5 q9n Garbage collection ............................................................................................................... 1 2 3 4 5 q9o Drinking water ...................................................................................................................... 1 2 3 4 5 q9p Sewer services ....................................................................................................................... 1 2 3 4 5 q9q Storm water management (storm drainage, dams, levees, etc.) .................... 1 2 3 4 5 q9r Power utilities (electric) ................................................................................................... 1 2 3 4 5 q9s Power utilities (gas)............................................................................................................ 1 2 3 4 5 q9t Utility billing .......................................................................................................................... 1 2 3 4 5 q9u Police/Sheriff services ....................................................................................................... 1 2 3 4 5 q9v Crime prevention ................................................................................................................. 1 2 3 4 5 q9w Animal control ....................................................................................................................... 1 2 3 4 5 q9x Ambulance or emergency medical services ............................................................. 1 2 3 4 5 q9y Fire services ........................................................................................................................... 1 2 3 4 5 q9z Fire prevention and education 1 2 3 4 5 q9aa Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) .................................... 1 2 3 4 5 q9bb Preservation of natural areas (open space, farmlands, and greenbelts) ..... 1 2 3 4 5 q9cc Arcadia open space ............................................................................................................. 1 2 3 4 5 q9dd Recycling .................................................................................................................................. 1 2 3 4 5 q9ee Yard waste pick-up.............................................................................................................. 1 2 3 4 5 q9ff City parks................................................................................................................................. 1 2 3 4 5 q9gg Recreation programs or classes .................................................................................... 1 2 3 4 5 q9hh Recreation centers or facilities ...................................................................................... 1 2 3 4 5 q9ii Health services ...................................................................................................................... 1 2 3 4 5 q9jj Public library services………………………………………………………………………….. 1 2 3 4 5 Customer service by Arcadia employees (police, receptionists, planners). 1 2 3 4 5 10.Please rate the following categories of Arcadia government performance. Excellent Good Fair Poor Don’t know q10a The value of services for the taxes paid to Arcadia ............................................... 1 2 3 4 5 q10b The overall direction that Arcadia is taking ............................................................. 1 2 3 4 5 q10c The job Arcadia government does at welcoming resident involvement............ 1 2 3 4 5 q10d Overall confidence in Arcadia government .............................................................. 1 2 3 4 5 q10e Generally acting in the best interest of the community ...................................... 1 2 3 4 5 q10f Being honest........................................................................................................................... 1 2 3 4 5 q10g Being open and transparent to the public ................................................................. 1 2 3 4 5 q10h Informing residents about issues facing the community.................................... 1 2 3 4 5 q10i Treating all residents fairly ............................................................................................. 1 2 3 4 5 q10j Treating residents with respect .................................................................................... 1 2 3 4 5 11.Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don’t know q11a The City of Arcadia .............................................................................................................. 1 2 3 4 5 q11b The Federal Government .................................................................................................. 1 2 3 4 5 Th e N a t i o n a l C o m m u n i t y S u r v e y ™ • © 2 0 0 1 -20 2 4 Na t i o n a l R e s e a r c h C e n t e r , I n c . Page 4 of 5 12.Please rate how important, if at all, you think it is for the Arcadia community to focus on each of the following in the coming two years. Very Somewhat Not at all Essential important important important q12a Overall economic health of Arcadia ....................................................................................1 2 3 4 q12b Overall quality of the transportation system (auto, bicycle, foot, bus) in Arcadia .................................................................................................................................1 2 3 4 q12c Overall design or layout of Arcadia’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ..................................................1 2 3 4 q12d Overall quality of the utility infrastructure in Arcadia (water, sewer, storm water, electric/gas, broadband) ........................................1 2 3 4 q12e Overall feeling of safety in Arcadia ......................................................................................1 2 3 4 q12f Overall quality of natural environment in Arcadia ......................................................1 2 3 4 q12g Overall quality of parks and recreation opportunities ...............................................1 2 3 4 q12h Overall health and wellness opportunities in Arcadia ................................................1 2 3 4 q12i Overall opportunities for education, culture , and the arts........................................1 2 3 4 q12j Residents’ connection and engagement with their community .............................1 2 3 4 13.Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the city government and its activities, events, and services. Major source Minor source Not a source Quarterly newsletter (via mail) .................................................................................................... 1 2 3 Hot Sheet/Utility Bill Insert (via mail)....................................................................................... 1 2 3 City Social Media Platforms ............................................................................................................ 1 2 3 Local Media Sources (news) ........................................................................................................... 1 2 3 Arcadia website (ArcadiaCA.gov) ................................................................................................ 1 2 3 Email newsletters ............................................................................................................................... 1 2 3 Community events.............................................................................................................................. 1 2 3 City Council Meetings ........................................................................................................................ 1 2 3 Town Halls/Community Meetings............................................................................................... 1 2 3 Text Message/Alert system (Nixle/Alert Arcadia) ............................................................... 1 2 3 14.Please rate each of the following regarding translation and language access provided by the City. Excellent Good Fair Poor Don’t know q11aTranslated printed materials (brochures, advertisements, newsletters, flyers, announcements, etc.) ........................................................... 1 2 3 4 5 q11b Translated digital materials (City website, City social media, email, etc.) .. 1 2 3 4 5 Translation at public meetings ...................................................................................... 1 2 3 4 5 q11b Translation over the phone ............................................................................................. 1 2 3 4 5 Translation in person ......................................................................................................... 1 2 3 4 5 15. The State of California requires all cities to identify potential sites to support affordable housing developments. Future affordable housing projects in Arcadia are planned as mixed-use developments in our downtown. Please rate how much you agree with the direction to encourage higher-density affordable housing in Arcadia’s downtown. Strongly agree 2  Agree 3  Neutral4  Disagree 5  Strongly disagree 16. Please rate the job the City has done to address homelessness in Arcadia. 1  Excellent 2  Good 3  Fair 4  Poor 5  Don’t know Th e N a t i o n a l C o m m u n i t y S u r v e y ™ • © 2 0 0 1 -20 2 4 Na t i o n a l R e s e a r c h C e n t e r , I n c . The 2024 Arcadia Community Survey Page 5 of 5 Our last questions are about you and your household. Again, all of your responses to this survey are confidential and no identifying information will be shared. D1. In general, how many times do you: Several Once A few times Every Less often Don’t times a day a day a week few weeks or never know d1a Access the internet from your home using a computer, laptop, or tablet computer ....................1 2 3 4 5 6 d1b Access the internet from your cell phone .......................1 2 3 4 5 6 d1c Visit social media sites such as Facebook, Twitter, Nextdoor, etc. .....................................................1 2 3 4 5 6 d1d Use or check email ....................................................................1 2 3 4 5 6 d1e Share your opinions online ...................................................1 2 3 4 5 6 d1f Shop online ..................................................................................1 2 3 4 5 6 D2. Please rate your overall health. 1  Excellent 2  Very good 3  Good 4  Fair 5  Poor D3. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: 1  Very positive 2  Somewhat positive 3  Neutral 4  Somewhat negative 5  Very negative D4. How many years have you lived in Arcadia? 1  Less than 2 years 2  2-5 years 3  6-10 years 4  11-20 years 5  More than 20 years D5. Which best describes the building you live in? 1  Single-family detached home 2  Townhouse or duplex (may share walls but no units above or below you) 3  Condominium or apartment (have units above or below you) 4  Mobile home 5  Other D6. Do you rent or own your home? 1  Rent 2  Own D7. About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance, and homeowners’ association (HOA) fees)? 1  Less than $300 6  $2,500 to $3,999 2  $300 to $599 7  $4,000 to $6,999 3  $600 to $999 8  $7,000 to $9,999 4  $1,000 to $1,499 9  $10,000 or more 5  $1,500 to $2,499 D8. Do any children 17 or under live in your household? 1  No 2  Yes D9. Are you or any other members of your household aged 65 or older? 1  No 2  Yes D10. How much do you anticipate your household’s total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) 1  Less than $25,000 5  $100,000 to $149,999 2  $25,000 to $49,999 6  $150,000 to $199,999 3  $50,000 to $74,999 7  $200,000 to $299,999 4  $75,000 to $99,999 8  $300,000 or more D11. Are you of Hispanic, Latino/a/x, or Spanish origin? 1  No 2  Yes D12. What is your race? (Mark one or more races to indicate what race you consider yourself to be.) d12a ❑ American Indian or Alaskan Native d12b ❑ Asian d12c ❑ Black or African American d12d ❑ Native Hawaiian or Other Pacific Islander d12e ❑ White d12f ❑ A race not listed D13. In which category is your age? 1  18-24 years 5  55-64 years 2  25-34 years 6  65-74 years 3  35-44 years 7  75 years or older 4  45-54 years D14. What is your gender? 1  Woman 2  Man 3  Identify in another way → go to D14a D14a. If you identify in another way, how would you describe your gender? 1  Agender/I don’t identify with any gender 2  Genderqueer/gender fluid 3  Non-binary 4  Transgender man 5  Transgender woman 6  Two-spirit 7  Identify in another way Thank you! Please return the completed survey in the postage-paid envelope to: National Research Center, Inc., PO Box 549, Belle Mead, NJ 08502 Tell us what you think! Complete the Arcadia community survey. ¡Dinos qué piensas! Complete la Arcadia encuesta comunitaria. ઔ媇ハᶪ⽦䕂⾱㮓濊⩊ ノᵘ₭庨ᵘ䟼⇸嫁㚣Ʋ 240 West Huntington Drive PO Box 60021 Arcadia, CA 91066-6021 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 QR Code Placeholder QR Code Placeholder QR Code Placeholder Attachment No. 2 Dominic Lazzaretto City Manager Arcadia Resident, We invite you to help shape our future! You've been randomly selected to participate in the 2024 Arcadia Community Survey. It's Arcadia’s first-ever Citywide survey, and your voice matters! Your feedback will directly influence decisions that shape our community. The survey should take less than 15 minutes to complete and will ask questions about the quality of life in Arcadia. To hear from a representative group of residents, the adult 18 or older in your household who most recently had a birthday should complete this survey. Please do not share your survey link. This survey is for randomly selected households only. You can wait a few days for a paper survey to arrive in the mail, or go online now and complete the confidential survey at: polco.us/xxplaceholder If you have any questions about the survey, please call 626-574-5433. Thank you, ¡Te invitamos a ayudar a dar forma a nuestro futuro! Ha sido seleccionado al azar para participar en la Encuesta Comunitaria de Arcadia 2024. Es la primera encuesta de Arcadia en toda la ciudad, ¡y su voz nos importa! Sus comentarios influirán directamente en las decisiones que dan forma a nuestra comunidad. La encuesta debería tomar menos de 15 minutos para completarse y hará preguntas sobre la calidad de vida en Arcadia. Para escuchar a un grupo representativo de residentes, el adulto de 18 años o más en su hogar que cumplió años más recientemente debe completar esta encuesta. No comparta el enlace de su encuesta. Esta encuesta es únicamente para hogares seleccionados al azar. Conectarse ahora y completar la encuesta confidencial en: polco.us/xxplaceholder Si tiene alguna pregunta sobre la encuesta, llame al 626-574-5433. ೑ồ寁恧わ⸕⊐⠸怇ㇸồ䙫㜑㝌Ƅㇸồⷙ晶㜡忰Ḕわ⎩᷵ 2024 ফẁ⇖忑 ẁ䤥⌡寪㟌˛忀㘖ẁ⇖忑ẁ楽㬈✏⅏ⷩ勪⛛Ⅼ⻧ⰼ৓寪㟌Ə⛇㭋わ䙫ヶ妨 凚⅚憴奨Ƅわ䙫⎴楯⯭䛛㎌⽘⒴ㇸồ৓঺ય⎸ⰼ㖠⏸䙫↚䬽˛⭳ㇷ富寪㟌 ⹻⼺ᷴ∗ 15 ী撆Ə⅝Ḕἁ寉旕㛰⅚ẁ⇖忑ẁ䔆㴢崏憶䙫旕桿˛ ⹻⼺䔘わ⮝Ḕ㛧徸微⭳䔆㗌䙫 18 ⱨㇽỌᷱㇷ⹛ạ⭳ㇷ㜓寪㟌ƏỌᾦㇸồ ␓⎽Ị塏『Ⱜ㯸例Ἲ䙫ヶ妨˛ 媵↽⃄ᵩ⽦䕂嫁㚣掼㉣Ʋম寪㟌Ậ摯⯠晶㜡忰Ḕ䙫⮝⺔˛わ⏖Ọ䬰ᗗଠᤉ งৢ微悕⮫忨徥䙫亟崏寪㟌ƏṆ⏖Ọ䪲⍚ઞ৷ਰৣ擥㎌૔亦⭳ㇷ㜓৳ഡ寪 㟌؟polco.us/xxplaceholder ࿰ટᝍ⯠㜓寪㟌㛰ỢἼ䕸旕Ə寞凛䔜 626-574-5433岞