HomeMy WebLinkAboutItem 10f - Website Design and Content Management System Services
DATE: November 19, 2024
TO: Honorable Mayor and City Council
FROM: Dominic Lazzaretto, City Manager
By: Jackie Tran, Communication & Engagement Officer
SUBJECT: PROFESSIONAL SERVICES AGREEMENT WITH REVIZE, LLC FOR
WEBSITE DESIGN AND CONTENT MANAGEMENT SYSTEM
SERVICES IN AN AMOUNT NOT TO EXCEED $53,900
CEQA: Not a Project
Recommendation: Approve
SUMMARY
The City of Arcadia website (ArcadiaCA.gov) serves as the primary communication tool
for residents, businesses, and visitors to access information about City services and
programs, make payments, receive emergency updates, find public records, view City
Council meetings, and more. With around 826,000 unique views annually, Arcadia’s
website is a vital hub for those seeking information or services. The website was last
redesigned in 2018 and the City’s current contract for web services has expired,
providing an opportunity to redesign Arcadia’s website to better meet customer needs.
On July 15, 2024, the City issued a Request for Proposals (“RFP”) for Website Design
and Content Management System Services and received a total of 19 responses. After
extensive review and interviews, an evaluation committee selected Revize, LLC
(“Revize”) as the preferred vendor. It is recommended that the City Council approve,
authorize and direct the City Manager to execute a Professional Services Agreement
with Revize, LLC for Website Design and Content Management System Services, in an
amount not exceed $53,900.
BACKGROUND
The City’s website was first launched in 2004, with substantial upgrades in 2011, 2015,
and 2018. It has been six years since the website was last redesigned and the City’s
current contract for website services has expired. The City’s website is in need of
improvements that can only be achieved through a redesign. For instance, the City’s
website is operating on an outdated Content Management System (“CMS”) that inhibits
the site’s overall effectiveness and flexibility. A website redesign will address the
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November 19, 2024
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functionality and efficiency limitations of the current site, which make the search and
display of information difficult to locate and manage. Additionally, a website redesign will
include an upgrade to a user-friendly and customizable CMS, making it easy to keep
information organized and accessible to all users.
DISCUSSION
The City issued a Request for Proposals (“RFP”) for Website Design and Content
Management System Services on July 15, 2024, with final proposals due on August 16,
2024. A total of 19 proposals were received by the deadline.
The proposals were reviewed by a cross-departmental committee and were assessed
on the firm’s understanding of the scope of work, relevant experience, references, and
proposal quality. Given the specialized nature of the work, it was determined that the
top three scoring vendors would be interviewed regarding their qualifications, services,
and ability to meet the goals of a new website. These project objectives included:
• Designing the City’s website utilizing current trends to provide a website that is
accessible, easy to use, and engaging to the user.
• Providing a modern content management system.
• Ensuring the website has multilingual translation capabilities pursuant to State Law,
City policies, and best practices.
• Providing a dynamic and robust search engine for information access, searchability,
and optimization.
• Providing support for customer service, online services (including third-party
integrations), and citizen engagement tools.
• Providing exceptional support and maintenance for the website that includes, but is
not limited to, minor design changes and 24/7/365 reliability.
• Incorporating multimedia imagery in the website design including high-definition
photographs and video.
• Providing a team of experts who understand the requirements of a local government
website and delivering a final product that complies with California Government
Code Sections 7405 and 11135 and the Web Content Accessibility Guidelines 2.1,
or a subsequent version at a minimum Level AA success criterion.
Of the proposals submitted, the top three scoring vendors, Revize, CivicPlus, and
Planeteria, were invited for interviews and to present on their project experience,
content management system, and understanding of the City’s vision. Initially, the bids
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November 19, 2024
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received by these three vendors were all within the City’s estimated budget of $60,000
for this project; however, following the interviews, additional clarifications were made to
the proposals to address pricing for custom subsites (the City already has subsites for
two Departments), migration of existing web content, and added features like an AI-
powered (Artificial Intelligence) chat function. Following these clarifications, the annual
maintenance costs for two firms remained the same, while one proposal included a
much higher annual maintenance cost with 5% increases each subsequent year. After
careful review of the proposals and interview presentations, the committee selected
Revize as the City’s preferred firm based on the following scores:
Firm Location Total Score Final Price
Revize Troy, MI 89.6 $53,900 one-time / $8,900 annually
CivicPlus Manhattan, KS 85.1 $50,333 one-time / $15,482 annually
Planeteria Santa Rosa, CA 70.6 $51,350 one-time / $9,550 annually
Revize submitted a proposal that included $53,900 for website design services and an
annual hosting and maintenance fee of $8,900. The annual maintenance fee covers
emergency and non-emergency phone, email and online support, unlimited training,
four major CMS upgrades per year, offsite hosting with industry-leading Amazon Web
Services, disaster recovery and advanced security, 30GB of data storage, and biannual
checks for website accessibility and remediation.
The City selected Revize for the last website redesign in 2018 and, since then, has
been satisfied with the vendor’s ability to provide a reliable website, ongoing training to
employees, and flexible approach to problem-resolution. Most of the challenges the City
experiences with the website are due to an aging CMS that severely limits the ability to
display web content in a manner that is intuitive to customers. Based on their past track
record and ability to support Arcadia’s diverse website needs, Revize has been selected
as the vendor to complete the 2025 website redesign process, including annual support
and maintenance.
Revize serves over 3,000 government clients nationwide and is dedicated to building
websites tailored to the unique needs of each community. With the flexibility offered by
Revize, Arcadia has the opportunity to redesign its website to better suit the evolving
needs of the community.
Successful implementation of the new website is expected to occur by early Fall 2025.
ENVIRONMENTAL IMPACT
The proposed action does not constitute a project under the California Environmental
Quality Act (“CEQA”) Guidelines per Section 15061(b)(3), as it can be seen with
certainty that it will have no impact on the environment.
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November 19, 2024
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FISCAL IMPACT
Funding in the amount of $60,000 was approved as part of the Fiscal Year 2024-25
General Fund Budget. With a one-time cost of $53,900, sufficient funding is available to
complete this project. The redesigned website’s annual hosting and maintenance costs
of $8,900 represent a $3,000 increase from the current budgeted amount. The
additional cost to support the new website will be included in the City Manager’s Office
budget beginning in Fiscal Year 2025-26, following the new website’s launch.
RECOMMENDATION
It is recommended that the City Council determine that this action does not constitute a
project under CEQA; and approve, authorize, and direct the City Manager to execute a
Professional Services Agreement with Revize, LLC for Website Design and Content
Management System Services, in an amount not to exceed $53,900.
Attachments: Proposed Professional Services Agreement
Revize Website Design and Content Management System Proposal
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CITY OF ARCADIA
PROFESSIONAL SERVICES AGREEMENT REGARDING
WEBSITE DESIGN AND CONTENT MANAGEMENT SYSTEM SERVICES
This Agreement is made and entered into as of ________________, 20____ by and
between the City of Arcadia, a municipal corporation organized and operating under the laws of
the State of California with its principal place of business at 240 West Huntington Drive, Arcadia,
California 91066 (“City”), and Revize, LLC a Limited Liability Corporation with its principal
place of business at 150 Kirts Boulevard, Suite B, Troy, MI 48084 (hereinafter referred to as
“Consultant”). City and Consultant are sometimes individually referred to as “Party” and
collectively as “Parties” in this Agreement.
RECITALS
A. City is a public agency of the State of California and is in need of professional
services for the following project:
Website Design and Content Management System Services
(hereinafter referred to as “the Project”).
B. Consultant is duly licensed and has the necessary qualifications to provide such
services.
C. The Parties desire by this Agreement to establish the terms for City to retain
Consultant to provide the services described herein.
AGREEMENT
NOW, THEREFORE, IT IS AGREED AS FOLLOWS:
1. Services.
Consultant shall provide the City with the services described in the Scope of Services
attached hereto as Exhibit “A.”
2. Compensation.
a. Subject to paragraph 2(b) below, the City shall pay for such services in
accordance with the Schedule of Charges set forth in Exhibit “B.”
b. In no event shall the total amount paid for services rendered by
Consultant under this Agreement exceed the sum of Fifty-Three Thousand, Nine-Hundred
Dollars ($53,900). This amount is to cover all printing and related costs, and the City will not
pay any additional fees for printing expenses. Periodic payments shall be made within 30 days
of receipt of an invoice which includes a detailed description of the work performed. Payments
to Consultant for work performed will be made on a monthly billing basis.
3. Additional Work.
If changes in the work seem merited by Consultant or the City, and informal
consultations with the other party indicate that a change is warranted, it shall be processed in
the following manner: a letter outlining the changes shall be forwarded to the City by Consultant
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with a statement of estimated changes in fee or time schedule. An amendment to this
Agreement shall be prepared by the City and executed by both Parties before performance of
such services, or the City will not be required to pay for the changes in the scope of work. Such
amendment shall not render ineffective or invalidate unaffected portions of this Agreement.
4. Maintenance of Records.
Books, documents, papers, accounting records, and other evidence pertaining to costs
incurred shall be maintained by Consultant and made available at all reasonable times during
the contract period and for four (4) years from the date of final payment under the contract for
inspection by City.
5. Term.
The term of this Agreement shall be from November 19, 2024, to June 30, 2029, unless
earlier terminated as provided herein. The Parties may, by mutual, written consent, extend the
term of this Agreement if necessary to complete the Project. Consultant shall perform its
services in a prompt and timely manner within the term of this Agreement and shall commence
performance upon receipt of written notice from the City to proceed (“Notice to Proceed”). The
Notice to Proceed shall set forth the date of commencement of work.
6. Delays in Performance.
a. Neither City nor Consultant shall be considered in default of this Agreement for
delays in performance caused by circumstances beyond the reasonable control of the non-
performing party. For purposes of this Agreement, such circumstances include but are not
limited to, abnormal weather conditions; floods; earthquakes; fire; epidemics; war; riots and
other civil disturbances; strikes, lockouts, work slowdowns, and other labor disturbances;
sabotage or judicial restraint.
b. Should such circumstances occur, the non-performing party shall, within a
reasonable time of being prevented from performing, give written notice to the other party
describing the circumstances preventing continued performance and the efforts being made to
resume performance of this Agreement.
7. Compliance with Law.
a. Consultant shall comply with all applicable laws, ordinances, codes and
regulations of the federal, state and local government, including Cal/OSHA requirements.
b. If required, Consultant shall assist the City, as requested, in obtaining and
maintaining all permits required of Consultant by federal, state and local regulatory agencies.
c. If applicable, Consultant is responsible for all costs of clean up and/ or removal of
hazardous and toxic substances spilled as a result of his or her services or operations
performed under this Agreement.
8. Standard of Care
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Consultant’s services will be performed in accordance with generally accepted
professional practices and principles and in a manner consistent with the level of care and skill
ordinarily exercised by members of the profession currently practicing under similar conditions.
9. Assignment and Subconsultant
Consultant shall not assign, sublet, or transfer this Agreement or any rights under or
interest in this Agreement without the written consent of the City, which may be withheld for any
reason. Any attempt to so assign or so transfer without such consent shall be void and without
legal effect and shall constitute grounds for termination. Subcontracts, if any, shall contain a
provision making them subject to all provisions stipulated in this Agreement. Nothing contained
herein shall prevent Consultant from employing independent associates, and subconsultants as
Consultant may deem appropriate to assist in the performance of services hereunder.
10. Independent Contractor
Consultant is retained as an independent contractor and is not an employee of City. No
employee or agent of Consultant shall become an employee of City. The work to be performed
shall be in accordance with the work described in this Agreement, subject to such directions and
amendments from City as herein provided.
11. Insurance. Consultant shall not commence work for the City until it has provided
evidence satisfactory to the City it has secured all insurance required under this section. In
addition, Consultant shall not allow any subcontractor to commence work on any subcontract
until it has secured all insurance required under this section.
a. Commercial General Liability
(i) The Consultant shall take out and maintain, during the
performance of all work under this Agreement, in amounts not less than specified herein,
Commercial General Liability Insurance, in a form and with insurance companies acceptable to
the City.
(ii) Coverage for Commercial General Liability insurance shall be at
least as broad as the following:
(1) Insurance Services Office Commercial General Liability
coverage (Occurrence Form CG 00 01) or exact equivalent.
(iii) Commercial General Liability Insurance must include coverage
for the following:
(1) Bodily Injury and Property Damage
(2) Personal Injury/Advertising Injury
(3) Premises/Operations Liability
(4) Products/Completed Operations Liability
(5) Aggregate Limits that Apply per Project
(6) Explosion, Collapse and Underground (UCX) exclusion
deleted
(7) Contractual Liability with respect to this Agreement
(8) Property Damage
(9) Independent Consultants Coverage
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(iv) The policy shall contain no endorsements or provisions limiting
coverage for (1) contractual liability; (2) cross liability exclusion for claims or suits by one
insured against another; (3) products/completed operations liability; or (4) contain any other
exclusion contrary to the Agreement.
(v) The policy shall give City, its officials, officers, employees,
agents and City designated volunteers additional insured status using ISO endorsement forms
CG 20 10 10 01 and 20 37 10 01, or endorsements providing the exact same coverage.
(vi) The general liability program may utilize either deductibles or
provide coverage excess of a self-insured retention, subject to written approval by the City, and
provided that such deductibles shall not apply to the City as an additional insured.
b. Automobile Liability
(i) At all times during the performance of the work under this
Agreement, the Consultant shall maintain Automobile Liability Insurance for bodily injury and
property damage including coverage for owned, non-owned and hired vehicles, in a form and
with insurance companies acceptable to the City.
(ii) Coverage for automobile liability insurance shall be at least as
broad as Insurance Services Office Form Number CA 00 01 covering automobile liability
(Coverage Symbol 1, any auto).
(iii) The policy shall give City, its officials, officers, employees, agents
and City designated volunteers additional insured status.
(iv) Subject to written approval by the City, the automobile liability
program may utilize deductibles, provided that such deductibles shall not apply to the City as an
additional insured, but not a self-insured retention.
c. Workers’ Compensation/Employer’s Liability
(i) Consultant certifies that he/she is aware of the provisions of
Section 3700 of the California Labor Code which requires every employer to be insured against
liability for workers’ compensation or to undertake self-insurance in accordance with the
provisions of that code, and he/she will comply with such provisions before commencing work
under this Agreement.
(ii) To the extent Consultant has employees at any time during the
term of this Agreement, at all times during the performance of the work under this Agreement,
the Consultant shall maintain full compensation insurance for all persons employed directly by
him/her to carry out the work contemplated under this Agreement, all in accordance with the
“Workers’ Compensation and Insurance Act,” Division IV of the Labor Code of the State of
California and any acts amendatory thereof, and Employer’s Liability Coverage in amounts
indicated herein. Consultant shall require all subconsultants to obtain and maintain, for the
period required by this Agreement, workers’ compensation coverage of the same type and limits
as specified in this section.
d. Professional Liability (Errors and Omissions)
At all times during the performance of the work under this Agreement the Consultant
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shall maintain professional liability or Errors and Omissions insurance appropriate to its
profession, in a form and with insurance companies acceptable to the City and in an amount
indicated herein. This insurance shall be endorsed to include contractual liability applicable to
this Agreement and shall be written on a policy form coverage specifically designed to protect
against acts, errors or omissions of the Consultant. “Covered Professional Services” as
designated in the policy must specifically include work performed under this Agreement. The
policy must “pay on behalf of” the insured and must include a provision establishing the insurer's
duty to defend.
e. Minimum Policy Limits Required
(i) The following insurance limits are required for the Agreement:
Combined Single Limit
Commercial General Liability $1,000,000 per occurrence/ $2,000,000 aggregate
for bodily injury, personal injury, and property
damage
Automobile Liability $1,000,000 per occurrence for bodily injury and
property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and
omissions)
Cyber Liability $1,000,000 per claim and aggregate
(ii) Defense costs shall be payable in addition to the limits.
(iii) Requirements of specific coverage or limits contained in this
section are not intended as a limitation on coverage, limits, or other requirement, or a waiver of
any coverage normally provided by any insurance. Any available coverage shall be provided to
the parties required to be named as Additional Insured pursuant to this Agreement.
f. Evidence Required
Prior to execution of the Agreement, the Consultant shall file with the City
evidence of insurance from an insurer or insurers certifying to the coverage of all insurance
required herein. Such evidence shall include original copies of the ISO CG 00 01 (or insurer’s
equivalent) signed by the insurer’s representative and Certificate of Insurance (Acord Form 25-
S or equivalent), together with required endorsements. All evidence of insurance shall be
signed by a properly authorized officer, agent, or qualified representative of the insurer and
shall certify the names of the insured, any additional insureds, where appropriate, the type and
amount of the insurance, the location and operations to which the insurance applies, and the
expiration date of such insurance.
g. Policy Provisions Required
(i) Consultant shall provide the City at least thirty (30) days prior
written notice of cancellation of any policy required by this Agreement, except that the
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Consultant shall provide at least ten (10) days prior written notice of cancellation of any such
policy due to non-payment of premium. If any of the required coverage is cancelled or expires
during the term of this Agreement, the Consultant shall deliver renewal certificate(s) including
the General Liability Additional Insured Endorsement to the City at least ten (10) days prior to
the effective date of cancellation or expiration.
(ii) The Commercial General Liability Policy and Automobile Policy
shall each contain a provision stating that Consultant’s policy is primary insurance and that any
insurance, self-insurance or other coverage maintained by the City or any named insureds
shall not be called upon to contribute to any loss.
(iii) The retroactive date (if any) of each policy is to be no later than
the effective date of this Agreement. Consultant shall maintain such coverage continuously for
a period of at least three years after the completion of the work under this Agreement.
Consultant shall purchase a one (1) year extended reporting period A) if the retroactive date is
advanced past the effective date of this Agreement; B) if the policy is cancelled or not renewed;
or C) if the policy is replaced by another claims-made policy with a retroactive date subsequent
to the effective date of this Agreement.
(iv) All required insurance coverages, except for the professional
liability coverage, shall contain or be endorsed to waiver of subrogation in favor of the City, its
officials, officers, employees, agents, and volunteers or shall specifically allow Consultant or
others providing insurance evidence in compliance with these specifications to waive their right
of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, and
shall require similar written express waivers and insurance clauses from each of its
subconsultants.
(v) The limits set forth herein shall apply separately to each insured
against whom claims are made or suits are brought, except with respect to the limits of liability.
Further the limits set forth herein shall not be construed to relieve the Consultant from liability in
excess of such coverage, nor shall it limit the Consultant’s indemnification obligations to the
City and shall not preclude the City from taking such other actions available to the City under
other provisions of the Agreement or law.
h. Qualifying Insurers
(i) All policies required shall be issued by acceptable insurance
companies, as determined by the City, which satisfy the following minimum requirements:
(1) Each such policy shall be from a company or companies
with a current A.M. Best's rating of no less than A:VII and admitted to transact in the
business of insurance in the State of California, or otherwise allowed to place insurance
through surplus line brokers under applicable provisions of the California Insurance
Code or any federal law.
i. Additional Insurance Provisions
(i) The foregoing requirements as to the types and limits of insurance
coverage to be maintained by Consultant, and any approval of said insurance by the City, is
not intended to and shall not in any manner limit or qualify the liabilities and obligations
otherwise assumed by the Consultant pursuant to this Agreement, including but not limited to,
the provisions concerning indemnification.
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(ii) If at any time during the life of the Agreement, any policy of
insurance required under this Agreement does not comply with these specifications or is
canceled and not replaced, City has the right but not the duty to obtain the insurance it deems
necessary and any premium paid by City will be promptly reimbursed by Consultant or City will
withhold amounts sufficient to pay premium from Consultant payments. In the alternative, City
may cancel this Agreement.
(iii) The City may require the Consultant to provide complete copies of
all insurance policies in effect for the duration of the Project.
(iv) Neither the City nor any of its officials, officers, employees, agents
or volunteers shall be personally responsible for any liability arising under or by virtue of this
Agreement.
j. Subconsultant Insurance Requirements. Consultant shall not allow any
subcontractors or subconsultants to commence work on any subcontract until they have
provided evidence satisfactory to the City that they have secured all insurance required under
this section. Policies of commercial general liability insurance provided by such subcontractors
or subconsultants shall be endorsed to name the City as an additional insured using ISO form
CG 20 38 04 13 or an endorsement providing the exact same coverage. If requested by
Consultant, City may approve different scopes or minimum limits of insurance for particular
subcontractors or subconsultants.
12. Indemnification.
a. To the fullest extent permitted by law, Consultant shall defend (with
counsel of City’s choosing), indemnify and hold the City, its officials, officers, employees,
volunteers, and agents free and harmless from any and all claims, demands, causes of action,
costs, expenses, liability, loss, damage or injury of any kind, in law or equity, to property or
persons, including wrongful death, in any manner arising out of, pertaining to, or incident to any
acts, errors or omissions, or willful misconduct of Consultant, its officials, officers, employees,
subcontractors, consultants or agents in connection with the performance of the Consultant’s
services, the Project or this Agreement, including without limitation the payment of all damages,
expert witness fees and attorney’s fees and other related costs and expenses. Consultant's
obligation to indemnify shall not be restricted to insurance proceeds, if any, received by
Consultant, the City, its officials, officers, employees, agents, or volunteers.
b. To the extent required by Civil Code section 2782.8, which is fully
incorporated herein, Consultant’s obligations under the above indemnity shall be limited to
claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful
misconduct of the Consultant, but shall not otherwise be reduced. If Consultant’s obligations to
defend, indemnify, and/or hold harmless arise out of Consultant’s performance of “design
professional services” (as that term is defined under Civil Code section 2782.8), then upon
Consultant obtaining a final adjudication that liability under a claim is caused by the comparative
active negligence or willful misconduct of the City, Consultant’s obligations shall be reduced in
proportion to the established comparative liability of the City and shall not exceed the
Consultant’s proportionate percentage of fault.
13. California Labor Code Requirements.
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a. Consultant is aware of the requirements of California Labor Code
Sections 1720 et seq. and 1770 et seq., which require the payment of prevailing wage rates and
the performance of other requirements on certain “public works” and “maintenance” projects
(“Prevailing Wage Laws”). If the services are being performed as part of an applicable “public
works” or “maintenance” project, as defined by the Prevailing Wage Laws, and if the total
compensation is $15,000 or more for maintenance or $25,000 or more for construction,
alteration, demolition, installation, or repair, Consultant agrees to fully comply with such
Prevailing Wage Laws. Consultant shall defend, indemnify and hold the City, its officials,
officers, employees and agents free and harmless from any claims, liabilities, costs, penalties or
interest arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. It
shall be mandatory upon the Consultant and all subconsultants to comply with all California
Labor Code provisions, which include but are not limited to prevailing wages (Labor Code
Sections 1771, 1774 and 1775), employment of apprentices (Labor Code Section 1777.5),
certified payroll records (Labor Code Sections 1771.4 and 1776), hours of labor (Labor Code
Sections 1813 and 1815) and debarment of contractors and subcontractors (Labor Code
Section 1777.1).
b. If the services are being performed as part of an applicable “public works”
or “maintenance” project and if the total compensation is $15,000 or more for maintenance or
$25,000 or more for construction, alteration, demolition, installation, or repair, then pursuant to
Labor Code Sections 1725.5 and 1771.1, the Consultant and all subconsultants performing
such services must be registered with the Department of Industrial Relations. Consultant shall
maintain registration for the duration of the Project and require the same of any subconsultants,
as applicable. This Project may also be subject to compliance monitoring and enforcement by
the Department of Industrial Relations. It shall be Consultant’s sole responsibility to comply with
all applicable registration and labor compliance requirements.
c. This Agreement may also be subject to compliance monitoring and
enforcement by the Department of Industrial Relations. It shall be Consultant’s sole
responsibility to comply with all applicable registration and labor compliance requirements. Any
stop orders issued by the Department of Industrial Relations against Consultant or any
subcontractor that affect Consultant’s performance of services, including any delay, shall be
Consultant’s sole responsibility. Any delay arising out of or resulting from such stop orders shall
be considered Consultant caused delay and shall not be compensable by the City. Consultant
shall defend, indemnify and hold the City, its officials, officers, employees and agents free and
harmless from any claim or liability arising out of stop orders issued by the Department of
Industrial Relations against Consultant or any subcontractor.
14. Verification of Employment Eligibility.
By executing this Agreement, Consultant verifies that it fully complies with all
requirements and restrictions of state and federal law respecting the employment of
undocumented aliens, including, but not limited to, the Immigration Reform and Control Act of
1986, as may be amended from time to time, and shall require all subconsultants and sub-
subconsultants to comply with the same.
15. Laws and Venue.
This Agreement shall be interpreted in accordance with the laws of the State of
California. If any action is brought to interpret or enforce any term of this Agreement, the action
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shall be brought in a state or federal court situated in the County of Los Angeles, State of
California.
16. Termination or Abandonment
a. City has the right to terminate or abandon any portion or all of the work
under this Agreement by giving ten (10) calendar days written notice to Consultant. In such
event, City shall be immediately given title and possession to all original field notes, drawings
and specifications, written reports and other documents produced or developed for that portion
of the work completed and/or being abandoned. City shall pay Consultant the reasonable value
of services rendered for any portion of the work completed prior to termination. If said
termination occurs prior to completion of any task for the Project for which a payment request
has not been received, the charge for services performed during such task shall be the
reasonable value of such services, based on an amount mutually agreed to by City and
Consultant of the portion of such task completed but not paid prior to said termination. City shall
not be liable for any costs other than the charges or portions thereof which are specified herein.
Consultant shall not be entitled to payment for unperformed services, and shall not be entitled to
damages or compensation for termination of work.
b. Consultant may terminate its obligation to provide further services under
this Agreement upon thirty (30) calendar days’ written notice to City only in the event of
substantial failure by City to perform in accordance with the terms of this Agreement through no
fault of Consultant.
17. Documents. Except as otherwise provided in “Termination or Abandonment,”
above, all original field notes, written reports, Drawings and Specifications and other
documents, produced or developed for the Project shall, upon payment in full for the services
described in this Agreement, be furnished to and become the property of the City.
18. Organization
Consultant shall assign Thomas J. Jean as Project Manager. The Project Manager
shall not be removed from the Project or reassigned without the prior written consent of the City.
19. Limitation of Agreement.
This Agreement is limited to and includes only the work included in the Project described
above.
20. Notice
Any notice or instrument required to be given or delivered by this Agreement may be
given or delivered by depositing the same in any United States Post Office, certified mail, return
receipt requested, postage prepaid, addressed to:
CITY: CONSULTANT:
City of Arcadia Revize, LLC.
240 West Huntington Drive 150 Kirts Boulevard, Ste B
Arcadia, CA 91066 Troy, MI 48084
Attn: jbruno@ArcadiaCA.gov Attn: Thomas.Jean@revize.com
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and shall be effective upon receipt thereof.
22. Third Party Rights
Nothing in this Agreement shall be construed to give any rights or benefits to anyone
other than the City and the Consultant.
23. Equal Opportunity Employment.
Consultant represents that it is an equal opportunity employer and that it shall not
discriminate against any employee or applicant for employment because of race, religion, color,
national origin, ancestry, sex, age or other interests protected by the State or Federal
Constitutions. Such non-discrimination shall include, but not be limited to, all activities related to
initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff
or termination.
24. Entire Agreement
This Agreement, with its exhibits, represents the entire understanding of City and
Consultant as to those matters contained herein, and supersedes and cancels any prior or
contemporaneous oral or written understanding, promises or representations with respect to
those matters covered hereunder. Each party acknowledges that no representations,
inducements, promises or agreements have been made by any person which are not
incorporated herein, and that any other agreements shall be void. This Agreement may not be
modified or altered except in writing signed by both Parties hereto. This is an integrated
Agreement.
25. Severability
The unenforceability, invalidity or illegality of any provision(s) of this Agreement shall not
render the provisions unenforceable, invalid or illegal.
26. Successors and Assigns
This Agreement shall be binding upon and shall inure to the benefit of the successors in
interest, executors, administrators and assigns of each party to this Agreement. However,
Consultant shall not assign or transfer by operation of law or otherwise any or all of its rights,
burdens, duties or obligations without the prior written consent of City. Any attempted
assignment without such consent shall be invalid and void.
27. Non-Waiver
None of the provisions of this Agreement shall be considered waived by either party,
unless such waiver is specifically specified in writing.
28. Time of Essence
Time is of the essence for each and every provision of this Agreement.
29. City’s Right to Employ Other Consultants
11
Updated Feb. 2020
City reserves its right to employ other consultants, including engineers, in connection
with this Project or other projects.
30. Prohibited Interests
Consultant maintains and warrants that it has not employed nor retained any company
or person, other than a bona fide employee working solely for Consultant, to solicit or secure
this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any
company or person, other than a bona fide employee working solely for Consultant, any fee,
commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting
from the award or making of this Agreement. For breach or violation of this warranty, City shall
have the right to rescind this Agreement without liability. For the term of this Agreement, no
director, official, officer or employee of City, during the term of his or her service with City, shall
have any direct interest in this Agreement, or obtain any present or anticipated material benefit
arising therefrom.
[SIGNATURES ON FOLLOWING PAGE]
12
Updated Feb. 2020
SIGNATURE PAGE FOR PROFESSIONAL SERVICES AGREEMENT
BETWEEN THE CITY OF ARCADIA
AND REVIZE, LLC
IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first
written above.
CITY OF ARCADIA REVIZE, LLC
By: By:
Dominic Lazzaretto Signature
City Manager
Date: Its:
ATTEST: Printed Name
By: Date:
City Clerk
APPROVED AS TO FORM By:
Signature
By: Its:
Michael J. Maurer
City Attorney
Printed Name
13
Updated Feb. 2020
EXHIBIT A
Scope of Services
See “Revize Website Redesign Proposal”
14
Updated Feb. 2020
EXHIBIT B
Schedule of Services
Project Timeline
15
Updated Feb. 2020
EXHIBIT C
Compensation
16
Updated Feb. 2020
WEBSITE PROPOSAL FOR
The City of Arcadia,
California
Prepared by Thomas J. Jean - Thomas.Jean@revize.com
Ph: 248-269-9263 x8035 Fax: 866-346-8880
www.revize.com August 13th, 2024
Revize California Clients!
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Colleen Roberts, New Bern, NC – Public Information Officer
“Revize is a beehive of creative thinkers who are interested in putting
your organization's communication objectives front and center.
They're extremely easy to work with and they're engaged every step
of the way. Before, during and after Revize did our site build, they
were super responsive any time we had questions or concerns. &
they're always open to new ideas too. We couldn't be happier!”
Dear Website Selection Committee
Thank you for considering Revize as your web development partner. For nearly two
decades, Revize has been a leader in providing high-quality, government-compliant
web solutions. A myriad of industry awards and hundreds of satisfied clients stand as
a testament to the quality and value of our work.
Every member of the Revize team understands that your website is more than a
website. It’s a valuable resource that can help you build a better community.
Visitors are drawn to websites that are appealing yet functional, user-friendly with a
plethora of services, and accessible on a wide range of devices. A Revize website will
allow your residents and businesses to easily fill out and submit documents, review
and pay bills and taxes, perform searches to answer frequently asked questions and
perform a suite of other tasks that would otherwise require staff assistance. What’s
more, a Revize website will enable you to increase staff productivity and decrease
costs by reducing off-line departmental operations.
• City of Largo, FL www.largo.com
• New Bern, NC www.newbern-nc.org
• San Carlos, CA www.cityofsancarlos.org
• City of St. Petersburg, FL www.stpete.org
• City of Des Moines, IA www.dsm.city
• And Many More!
We will work closely with you to design and develop a dynamic, functional and easy
to navigate website that will perfectly fit your community. Then we empower you to
control your digital presence with the industry’s best administrative management
applications. Revize training ensures that your team has the skills needed to expertly
update and manage website content and delivery.
Government clients select Revize because we can help them
• Effectively engage residents.
• Enhance their web presence and build an online communications center.
• Empower non-technical web content editors and administrators to easily execute
changes.
• Implement a scalable solution that allows them to affordably grow their web
presence for the long term.
“Revize Websites build engagement
with your constituents.”
We have worked hard to establish a reputation for creating online community
websites that engage, inform, and increase participation of your community. With
our help, your community’s website can serve your residents better, inspire them
more, and get them actively involved in your government.
Please contact me if you have any questions at all.
Sincerely,
Thomas J. Jean
Program Manager
248-269-9263 x8035
Thomas.Jean@revize.com
Executive Summary
Thank you for considering Revize Software Systems for your new website project.
We understand the importance of this undertaking and know how motivated your
government/community is to selecting the right vendor; one who will work with you
through all the steps required to build the perfect website featuring a plethora of
high quality online services that your constituents will want to use regularly.
In more than two decades of working with government leaders, as well as through
nationwide surveys, we have learned that the key to choosing a website vendor is
finding the right balance between the total cost of the solution and the quality of the
design, online apps and user functionality. In simpler terms, you need a solution that
works for you and serves your constituents.
With approximately 3,000 government websites launched nationwide, Revize
Software Systems is one of the industry’s leading providers. We credit our rapid
growth to our 20-year track record of building award-winning government websites
and content management systems. When you work with Revize, you’re not just a
client, you become part of the Revize family and will receive the service and support
you need and expect! We are among the most highly respected government website
experts in the United States and we proudly stand by our work.
Revize has been a pioneer in implementing the latest trends in design by using
Responsive Web Design (RWD). This technology ensures that site visitors have an
optimal viewing experience — easy reading and navigation with a minimum of
resizing, panning, and scrolling — across a wide range of devices, from desktop
monitors to mobile phones. RWD provides flexible and fluid website layouts that
adapt to almost any screen. When you implement a dynamic new website powered
by Revize, you will not only get an outstanding look, layout and navigation, but you
also receive 24/7 access to our Government Communication Center for residents,
business and visitors.
• Public Service Request App
• Calendar of Events
• E-Notification Modules
• On-Line Payment Portal
• Facilities Reservations
• News Center with Facebook/Twitter
Integration
• Emergency Alerts
• Online Forms / Survey Tools
• E-Newsletter Applications
• Job Posting and Tracking Module
• Public Records Request Tracker
Revize is renowned as a leader in providing practical, high-value, easy to use content
management software Government CMS. This simple-to-use yet powerful solution
enables clients to manage their online presence with high functionality and style.
With applications such as an online document center, public service request app,
public records request tracker, agendas and minutes, frequently asked questions and
more, Revize ensures that our clients have the tools they need to make information
and services available for website users at the click of a mouse.
Revize addresses time concerns by completing websites in considerably less time
than our competitors. And because our software is so easy to use, we are also able to
effectively train our clients in less than half the time it takes our competitors. Our
training program is customized based on each client’s needs, and we provide hands
on training the way you want it - either onsite or off site through web conferencing
tools. We pride ourselves on the skills of our support staff, who are responsive,
knowledgeable and helpful. Our online support portal is available
24X7X365 for issue tracking and management. We also provide
phone and email support during regular business hours.
Did you know?
Our technical support staff are trained
developers. When you call for tech support,
you’ll be speaking to staff with direct
knowledge of development!
Company Profile
FOUNDED
1995
HEADQUARTERS
150 Kirts Blvd.
Troy, MI 48084
PHONE
248-269-9263
WEB SITE
www.revize.com
Revize Software Systems was founded in June, 1995 as a "new media" development
company specializing in the creation of interactive web design, multimedia content
delivered on CD-ROM, and video production. Since then, Revize has made an
unsurpassed name for itself in the web/internet industry as THE master of
government website design, which remains our specialty. We now boast more than
3,000 websites launched in North America and have created acclaimed website
designs for hundreds of municipalities and counties, as well as government
departments and agencies. In September, 1996 as the Internet was becoming a
world-wide reality, Revize began developing a Web Content Management System
(CMS) for the government market to enable non-technical contributors to quickly
and easily update content on their websites. The result was the creation of our state-
of-the-art Revize Government CMS. Our mission has always been to enhance the
communications of government organizations nationwide with their varied and
valued audiences. This is based on our vision statement, which reads:
“The empowerment of people
through simplified information
management technologies.”
Focused exclusively on creative web design, government web apps and content
management technologies, Revize continues to invest in its technology, continually
adding new capabilities and features that manifest our vision. While many
municipalities choose Revize to develop and cost-effectively manage their website
content, clients also use Revize as an information-sharing platform. Our suite of
Revize Government web-based solutions has proven valuable as a powerful
technology that empowers clients to build and maintain sophisticated web sites, all
while using the Internet and internal Intranets/Extranets to acquire, analyze, process,
summarize and share information – ensuring that the right people always have the
right information at the right time.
“We are proud of our award winning web designs,
technologies, continued innovations to build
government centric modules and apps, web content
management, training and support capabilities. We
are especially proud of being recognized as one of
the industry’s top government website experts and
innovators. We are committed to pursuing the
continued evolution of all our services to provide
increased value to our government clients.”
Did you know?
Revize has won national awards for our
websites!
Government Project Experience
The City of Olympia, Washington
www.olympiawa.gov
3CMA Savvy Award Winner
Details:
The City of Olympia, the Capitol City of Washington, presented a unique opportunity
for Revize and the City’s web team. This website features an extremely innovative
homepage. As users scroll from one section to the next, they can explore different
trending topics, services, news, events, and much more in an extremely modern
fashion. We built this website to be one of the most visually inspiring, but also most
functional websites in the United States. With the unique design coupled with
features such as a curated “smart search” feature and online interactive forms, this
website makes a strong case for that title!
City of San Carlos, California
www.cityofsancarlos.org
Horizon Interactive Award Winner
Details:
The City of Arcadia, California chose Revize because they wanted a website that was
highly customized to their needs. In this site, we built unique designs for the city and
recreation department. Each one has its own unique look and feel while maintaining
the brand. This site also includes our proprietary “curated search” feature. This
feature puts you in control of the search results on the site. You get to decide which
results display based on the search criteria your users input into the search. This
allows them to find the results they are looking for instantly!
The City of New Bern, North Carolina
www.newbernnc.gov
Details:
New Bern, North Carolina wanted a design unlike any City out there. With this design
we pushed the limit of what people think when they see a City website. We
integrated a drone video that plays on the full width homepage. In addition, this site
features more scrolling than you may notice on more traditional websites. That is a
good thing! Users are now, more than ever, viewing websites on their hand-held
devices. Some estimates say this is as high as 60% of all internet usage! With more
scrolling we are able to give the user a lot of information, without having to squeeze
it into such a small space. We use images, icons, and interactive features to create an
experience for the user. This type of design also allows us to extend the City’s brand
in a way that is unmatched in the industry!
Tipton County, Tennessee
www.tiptonco.com
Details:
Tipton County is located on the Mississippi River north of Memphis and is one of the
fastest growing counties in the state. Because of this fact, the website needed to
refocus its attention. In addition to resident services, this website has a focus on
economic development. To achieve this, we started off by integrating a drone video.
That video instantly showcases the growth in industry that Tipton is experiencing. As
you scroll down the website, this business-friendly atmosphere is intertwined with
resident engagement features. Each department has their own icon that is used to
identify them uniquely. The interior pages have distinctive features that make them
stand out as if they were stand-alone websites. With its service for residents and its
appeal to the business community, this is the next generation of government
websites.
The Village of Glencoe, Ilinois
www.villageofglenceo.org
Details:
The Village of Glencoe is beautiful community on the shores of Lake Michigan just
north of Chicago. This website brings together an amazing design with a full suite of
web apps to engage Village residents. Smooth transitions from the home page to
interior pages of this website allow users to find exactly what they are looking for
easily. The Revize Public Service Request App, Village Manager’s Blog, fillable online
form database, and a high traffic featured news and headlines area round out this
website!
The City of St. Petersburg, Florida
www.stpete.org
Details:
As Florida’s 5th largest, St. Petersburg is an iconic City with something to offer
everyone. Because St. Pete is a longtime Revize client, their team worked very
closely with ours and actually provided their own design concepts. We did the
integration/pre-launch work and their staff was with us every step of the way. Inner
pages are flexible to allow departments to have dedicated pages with a cohesive feel
across all pages. Social media feeds from Instagram, Flickr, Facebook, Twitter, and
YouTube all on the homepage! St. Petersburg also users the Revize API to develop
their own templates. This website is an elite representation of the power and beauty
of the Revize process.
City of Des Moines, Iowa
www.dsm.city
Details:
The City of Des Moines, Iowa came to Revize for a website that was completely
different. Coming from an internally developed site, they wanted to work with a
vendor that could lead them to a new way of interacting with their users. Page
layouts were created to allow unique interaction with the City. This included board
listings, Q&As, interactive park directories, plain language, and a resident focused
navigation. We also incorporated some of their internal databases and features that
had been built internally. This site improves the online experience for residents,
business owners, and visitors!
City of Largo, Florida
www.largo.com
Details:
Largo, Florida wanted a website like no other. Through a collaboration between the
city marketing team and Revize, we were able to create this award winning website.
Each page in this website was designed to uniquely fit the needs of the community.
We also built unique designs for the city parks, library, and theater. The navigation
within this site is built based on services rather than department silos. Overall this
website brings together an amazing mix of design expertise and functional clarity to
create a great user experience!
The City of Troy, Michigan
www.troymi.gov
Details:
The City of Troy wanted a website to increase ease of communication to all of their
audiences. In addition, the city has been experiencing an economic resurgence
particularly in the technology sector. In fact, Revize headquarters are in the City of
Troy! This project included custom designs for The City, Library, and Recreation
Department. Integration with the City’s existing 3rd party software was a major
linchpin of this project. Included is a live-searchable “How Do I” section that narrows
down results as the user is typing. This allows any user to easily find what they are
looking for regardless of which department it exists under.
Government Account References
Craig Kelly, Public Information Officer
Office: (972) 516-6016
Email: craig.kelly@wylietexas.gov
Website: www.ci.wylie.tx.us
Joshua Linn, Website Administrator
Office: (360) 570-3782
Email: JLinn@ci.olympia.wa.us
Website: www.olympiawa.gov
Bryan Shaw, Web Content Developer
Office: (727) 815-7177
Email: bshaw@mypasco.net
Website: www.pascocountyfl.net
Shawn Anderson, GISP Director
Phone: (901) 476-0234
Email: sanderson@tiptonco.com
Website: www.tiptonco.com
Revize Organization Chart
Why Choose Revize?
We Have Government Specific Experience and Outstanding Client Testimonials
You can rely on Revize and our 20 years of experience building and maintaining
websites for municipal, county and government agencies of all sizes throughout
North America, to deliver a customized site design that improves layout, navigation,
usability and content. Using Revize ensures that your website will be reliable, W3C
and ADA compliant, and allow for easy integration with existing or future web
applications and third-party software. But there’s no need to take our word for it --
we encourage you to peruse our massive file of testimonials from our many satisfied
clients.
We Will Build a Government Communication Center that Works for Your
Community!
The Revize website design, Government CMS and interactive tool sets have been
developed exclusively for our government clients to help them effectively
communicate with their key target audiences such as residents, businesses and
visitors. Some of our most popular website and Government applications and
modules include: a new and improved Online Calendar, the comprehensive Forms
Center, our News Center with real-time social media connectivity, Emergency Alerts,
E-Notifications, Citizen Request Tracker, Parks & Shelter Reservations System,
Document Center, and Online Payment Portal.
“We Build Superior Technology
into Every Website with CMS
Performance & Reliability That’s
Second to None.”
What sets Revize apart from other companies? Revize’s superior technical
architecture, unsurpassed staff expertise and highly effective publishing engine
provide our government clients with the most reliable website solutions in the
industry today. By ensuring our client’s data security and providing redundant server
architecture and back-up data centers, Revize has a nearly 100% up-time rate. Plus,
our clients never have to worry about data loss or data corruption because of our
instantaneous back-up process and our data center’s tape back-up processes. Revize
believes that investing a higher percentage of our profits into our technology and
security makes us the best choice for the short and long term for governments
seeking the best value for their community’s website.
“We Always Provide Knowledgeable,
Friendly and Responsive Service!”
All this, and a reliable IT partner too! Our website development is superior, and our
Government CMS and suite of online apps is easy to learn and administer, but our
24/7 technical support will also be there for you to help you get over the hurdles!
Our technical support team is widely considered to be among the industry’s best. We
also provide a sophisticated backup infrastructure which allows us to guarantee
99.99 percent uptime. Plus regular updates and improvements to ensure that your
site will remain current with industry standards and keep running smoothly for years
to come. The Client Owns the CMS License and the Code!
We often hear the question: “What happens if we want to move the website to
another vendor? Do we lose all access or any of our website data?” The answer is
100% NO! As our client, you own the template source code, the CMS, and any data
that you put onto the website. We understand that clients may come and they go,
but we always make sure they know they are just as important to us at the end of our
tenure as they were at the beginning. If you decide to run the CMS in your own
server, we can transfer the CMS license and software to your server as you own the
license and you can run it from your server as long as you want.
• Modern, timeless and unique website design integrated with online Government
apps
• On-time delivery
• Competitive pricing
• Responsible stewardship of the organization’s stakeholders
• Full functionality to update and manage your website
• All the tools/apps needed to increase communications with citizens
• An easy CMS to train employees quickly
• Extended phone and email support
• Unlimited Upgrades: Revize provides unlimited upgrades to new and existing
modules at no additional cost to you. Once you invest in Revize, you will receive
free upgrades and feature enhancements for life.
“The Revize responsive website design is second to
none for us providing an excellent experience for the
growing number of residents, visitors and businesses
accessing WylieTexas.gov on mobile devices. Our
website’s
progressive look captures the vibrant culture
of our community.
— Craig Kelly, Public Information Officer, City of
Wylie, TX
Did you know?
Revize CMS is one of the most advanced
CMS in the government web design
industry with over 15 years of
development.
Awards & Accolades
“The project was a collaboration between Revize, who
understood our vision and had the technical expertise to
make it happen”
- MaryLee Woods, Deputy Chief Information Officer for the City
The Revize Solution
Project Planning and Setup
What makes Revize unique in its project approach and experience is our thorough
preparation for each individual community combined with the range of website
deployments and creative, customized fit we implement for each client. From small
to large, rural to urban, the Revize project management process guarantees a perfect
fit between the concept of the deployment and the expectations of the client’s level
of engagement preferences.
We don’t use a “one size fits all” approach because
it doesn’t make sense.
However we do use a standard, proven effective process methodology. Each client is
unique and we tailor our process to fit their unique needs. For as long as you are our
client you will have staff dedicated to your account and access to an on-line portal
for communication, design process and on-going support.
Dedicated Accounts Manager: Your dedicated Account Manager will handle all
issues related to your contract, pricing, future product add-ons, and general account
satisfaction. During the initial kick-off meeting, your Account Manager will introduce
you to the team, explain roles and responsibilities, and place you in the very capable
hands of your Dedicated Project Manager and Designer.
Dedicated Project Manager: Your dedicated Project Manager will handle all issues
related to the website design, development, navigation, content, training, timelines
and deliverables, as well as ensuring that feedback and communication occurs
promptly in order to keep the project on-track. Also, the dedicated project manager
will be the point of contact for any future technical support or issues that need to be
addressed during the deployment and post deployment of the site.
24/7/365 Project Portal Access: From day one, your project and on-going support is
tracked in the Revize On-line Project Portal. The main point of contact you select for
the project will receive an invitation to register, including setting up a secure user
name and password. The Project Portal serves as a communication tool for any
matter pertaining to your website design, development and on-going support even
after your website is launched.
“We guarantee the best support in the industry
that’s 24/7 365 by the trained developers &
technicians”
Did you know?
Revize will provide a project portal that allows you to check in on the status of your
project at any time!
Timeline
Phase Duration
Did you know?
The project planning process is designed
to fit your needs. We will adapt our
timeline if your schedule requires.
Revize Project Life Cycle
Phase 1: Initial Meeting, Communication Strategy, SOW
Your Revize Account Manager will set up the initial internal project planning meeting
where we will talk about the overall management of your project, establish a timeline,
and devise a Revize-Client Communication Strategy that will keep everyone engaged
and up-to-date on the progress of the project. We will also discuss specific technical
requirements of the project and determine the phases through which those
requirements will be addressed. In addition, Revize will address the content strategy
of the new site, any new content that needs to be written and how to fit the existing
content into the new site, Additionally, as an optional item, Revize will discuss the
process of conducting online surveys to gather feedback from your constituents for
the new website layout and requirements. After this meeting, Revize will develop a
Statement of Work and provide it to the client for review and approval.
Prior to the design kick-off meeting, you will receive our questionnaire to complete
with various answers that will help our designers gather information regarding your
needs and preferences. Our team will also brainstorm ideas and suggestions with you
during the meeting.
The questionnaire addresses various issues such as:
• As a result of a new website design and navigation, what are the main
improvements you hope to achieve?
• What are some key points and areas you may want featured on the Home Page?
• Do you need help with logo design? Image? Marketing & branding?
• What key modules do you want featured in your web site, like Document Center,
Report a Request, News & Events, Events Calendar etc.
• Do you need social media features need to be highlighted in the new site? etc..
Phase 2: Discovery & Design
If there is client approval, we will collect feedback from the residents on the new
design layout by setting up an online survey with a set of standard questions. The
survey questions need to be approved by the client prior to our adding a link from
your current website. This link can also be distributed through other channels like
email, newsletter or any other form of communications you might be using to stay in
touch with your residents. Usually there is a 1- to 2-week survey period.
Once survey results have been tabulated and your needs have been determined, you
and your Revize team will participate in a Design Kick-Off Meeting. A senior designer
and team will conduct an in-depth interview, and brainstorm ideas with you about
your vision for the look and feel of your custom website. Our efforts on this project
will extend far beyond placement of provided information within a stunning design.
It’s about uncovering how your audience wants to be informed, and applying our 20+
years of web design and development expertise to create the most effective ways of
displaying that information and getting users to access and use your website. We
always strive for nothing less than an award winning design!
Revize Design Principles
The Revize Web Application Developers are not only responsible for the look,
functionality, and performance of your website. They are also responsible for the
security of the web content and web-based applications they create. They ensure
that the code supports secure authentication and authorization, and provides access
control mechanisms as required.
Good design principles are always based on readability, taking into consideration
appropriate font type and size for headlines and text area, as well as line height –
ensuring all page elements are balanced. Our designers also pay meticulous attention
to their use of shadows and gradients. To the layman’s eye there may not appear to
be a shadow, however on the website the font will appear sharper (or maybe softer
depending on the amount of shadow used).
Of course color cannot be overlooked. Our designers first take the client’s
preferences, official logo colors, and pictures into consideration to create a color
scheme consisting of no more than three colors. We then use variants and hues to
create visual appeal, contrast, eye-catching allure and invoke the overall feeling that
the client desires.
Last but not least is effective use of page elements such as call to action buttons,
social sharing icons, email newsletter sign-up, and promotion areas. The ultimate goal
is to provide an easy to navigate webpage that is informative without being
overwhelming. Therefore, it is the designer’s job to guide the client in making
appropriate placement choices for needed items.
Revize Design Trends
There are some exciting new design trends, and Revize is always on the cutting edge,
implementing the best of these innovations in our websites. We are especially
pleased at how effectively they are proving to be in increasing engagement in
government websites.
#1 Responsive Web Design – The most important development in website design in
years, Responsive Web Design (RWD) automatically conforms and optimizes
websites for any screen size. With the substantial increase in smartphone and tablet
users today, people are going online using a vast number of devices with wildly
different screen sizes. Our websites offer this very important feature of easily and
cleanly conforming to computer, tablet and mobile device screens.
#2 Liquified Content – This is another important trend that address the fact that
information is no longer static or concrete. Instead, content is specifically customized
for each unique user. Liquidity of content enhances the immediacy and flexibility of
content. The more liquid your community’s content, the easier it is for residents and
businesses to access this information in ways and via the channels of their choice:
fixed or mobile, interactive and live. Revize is able to effectively make your content
liquid. This will make it adaptable to various situations and, therefore, easy to reuse
in different contexts distributed for a variety of display formats and communication
channels.
#3 Image Tiles – This is a trend that enables developers to display content in a pin
board style of display. Revize now offers this feature, which creates a very visually
appealing display of content, such as pictures or social streams. Image tiles also help
promote engagement by encouraging site visitors to comment or reply to items from
directly within the image tile. This is an especially useful option for web pages
promoting tourism.
#4 Parallax Scrolling – This is a highly advanced, innovative design technique for
sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple
layers, with content that moves across the screen at different speeds as visitors
scroll. This unique design technique is very visually engaging and can help improve
time-on-site metrics.
#5 Innovative Typography – This plays a very important role in website design,
image and branding, and is especially important for maximizing the look and feel of
the website when accessing it from mobile devices. Our designers are experts in
effective typography and take many factors into consideration when selecting the
type of fonts, font sizes, and colors to be used for a website.
#6 Social Feeds – With the proven ability to strengthen and deepen interpersonal
connections, social networks present a wonderful opportunity for government
organizations to increase community engagement and make governments more
accessible to the people they serve. One method already mentioned for improving
social activity is using pin boards; another is creating a social area or social wall that
combines activity from multiple social networks, like Facebook, LinkedIn, YouTube
and Pinterest. Revize offers a comprehensive line of popular social media
applications and networking.
“Over the past 20 years, Revize
has mastered the art of designing
government websites.”
Key Phase Objectives & Deliverables:
The following steps are followed while designing new sites
• Establish Needs and Creative Direction: Understand your objectives and
requirements, and provide recommendations for effective online branding
pertinent to your requirements, existing branding and your web audience’s
needs. The Revize designer will also conduct his own research in order to capture
the character and “feel” of your area, which will inspire ideas for the overall
design direction of the website.
• Main Menu Navigation & Home Page Wireframes: Work with you to establish
a main-level navigational architecture and identify key items accessible from
your home page. This establishes a baseline for the navigational structure, as
well as the preferred content structure (wireframe*) for the home page.
• Page Layout and module placement: We will follow all the best practices to
layout the different features and modules so that they can be easily accessed
by your residents. For example, on the home page there will be sliding picture
gallery and quick link buttons for Notify Me, Report a Concern, Document
Center, FAQs etc. Also the news and announcements module and events
calendar would be integrated into the website, along with the Social Media
Center.
Did you know?
Revize will provide a 100% from scratch design with a satisfaction guarantee!
Please Note: The home page “wireframe” will simply serve as a realistic
guideline in terms of content placement, but will not include the final text
nor final imagery for this phase. Please see a sample wireframe to concept
development snapshot in the next page.
• Design Deliverable: The design
concepts for this phase will be
based on one or possibly two home
page layouts. The client will review
and provide design feedback to
the designer for changes. Revize
asks that clients have no more
than three iterations of changes
up to the point that the final
concept is approved.
• Final Home Page Sign Off:
When all changes have been
made, Revize will present your
final home page design and
layout for approval. Customer
approval is required to proceed
to the next phase, the inner
pages of the website, and the
process repeats itself before the
actual HTML & CSS is written.
• Final Inner Page Sign Off: When
all changes have been made,
Revize will present your final inner
page designs and layouts for
approval. Customer approval is
required to proceed to the next
phase, when the actual HTML &
CSS is written.
Phase 3: Template Development, CMS Integration
First, the Revize development team will transform the approved designs from mere
pictures into fully-functioning HTML/CSS and Revize Smart Tag enabled web page
templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully
customizable and allow customers to expand functionality as needed. To maximize
this extensibility, the full Revize Java API is provided to clients with our Advanced
Training Program.
Phase 4: CMS Modules Setup
In this phase, all of the features and modules the client has requested will be set up,
e.g. calendar, document center, picture galleries, alert center, e-Notify, etc. are all
brought to life and made functional while also being tested in the Revize CMS. Revize
enhances current modules and adds new modules continuously, and you will receive
all future updates to modules at no additional cost.
Phase 5: Custom Functionality Development & QA Testing
In this phase and according to your specifications, custom functionality of existing
CMS modules, database scripting and programming, as well as any custom
application development will be executed. The Revize development team will be
interfacing directly with your technical staff to obtain information and test
information exchange and application functionality.
This phase may overlap phases 2 – 4.
In our testing phase, we ensure that your website meets functionality, performance
and security standards. Our QA team uses mock data to test navigation and
interfaces of the templates, along with any custom developed applications or
modules. Additionally, through a series of tests, we perform input validation to
ensure that security mechanisms cannot be bypassed if anybody tampers with data
he or she sends to the application, including HTTP requests, headers, query strings,
cookies, and form fields. We also ensure that when errors do occur, they are
processed in a secure manner to reduce or eliminate exposure of sensitive
implementation information.
Phase 6: Content Development / Content Migration
Revize will develop all of the pages for your site to make the initial content available
upon site deployment. Our content development and migration experts use the
latest standard formatting practices to develop the navigation and create the most
effective content possible for your website. This includes spelling and style
corrections into the new website.
There are no limits to the number of pages you can
create after you have gone through training.
Revize will implement an effective website architecture with the latest technology
and usability trends so your website visitors can find information in an instant. We
will also assess your current website content and incorporate what you currently
have with additional content to maximize interest and excitement for your readers.
Our content experts are educated in proper writing and terminology, and will use
correct grammar, spelling and punctuation.
Our web designers use creative typography which makes the website more visually
appealing and also plays a role in defining the hierarchy of content to be placed on
the web page. Variations in size and color are used, as well as strategic placement on
the page to highlight certain site areas so the visitors can easily navigate the site.
Effective typography also ensures that your website will look good on desktop,
laptop, mobile and tablet devices.
Phase 7: Training Your Staff (in-person or web based training)
Once your website is ready for you to begin editing, you will be able to easily revise
your content as often as needed. Revize will train you on how to operate the
Administrative and Content Editor functions so you can manage your website. We
typically provide this training on-site; however, we can also provide on-line training
for your staff if you prefer. For your convenience, training materials can be
downloaded from the Revize website. After training, our friendly and responsive
support staff is always here to answer questions and provide training refreshers as
needed.
Standard Training Agendas
Basic Administrator Training (How to)
• Sign-in
• Create users
• Assign roles
• Set page level permissions
• Set section level permissions
• Configure and set up workflow approval process
Content Editor Training (How to)
• Sign-in
• Edit page content
• Copy/paste content or add new
• Create a file link
• Create a link to another web page or external web site
• Create a new page and link to it
• Insert/update a picture
• Insert/update a table
• Spell check
• Save and Save as Draft
• History of the page content (content archive)
• Create a survey form or any other type of online web form
• Create navigation pages (top/left menus)
• Create new calendar and create/edit calendar events
• Edit metadata
Advanced Administrator Training (How to)
• Run back-end reports
• Run Google Analytics reports
Training on use of specific Modules included, such as
• Emergency Notification Center
• Public Service Request App
• Web Calendar
• E-Notify
• Quick Links
• Document Center
• Form Center
• News Center
• Frequently Asked Questions
• Request Center
• Bid Posting Center
• Job Posting Application
• RSS
• And more….
Revize Maintenance Covers
• 4 CMS upgrades per year
• Software and modules upgrades (Automatic Install)
• Server Hardware & OS upgrades
• Immediate bug fixes/patches
• Round the clock server monitoring
• Data Center network upgrades
• Security and antivirus software upgrades
• Firewall and router upgrades
• Bandwidth and network infrastructure upgrades
• Remote backup of all website assets
• Tape backup of all website assets
• Quarterly newsletters on major feature updates
• Regular Webinars on CMS features and usage
Did you know?
Revize has launched hundreds of municipal and county websites large and small!
Phase 8: Final Phase: You Go Live!
At last, your website content is complete and your staff is sufficiently trained! The
final phase in the process is to redirect your website domain name from your old site
to your beautiful new one. Once this is completed, Revize will closely monitor the
transfer for the first 24 hours to ensure that everything is working properly. Any
issues that arise will be immediately resolved.
Marketing & Ongoing Consultation
Revize seizes on every effort to make our clients’ sites highly visible. We draft press
releases for posting on our website and for distribution locally, and will continuously
monitor your site after it goes live so that you can take advantage of all marketing
opportunities. We also look to submit your site for different awards and recognition
competitions to further maximize your site’s exposure.
Search Engine Registration and Marketing
Revize will input all the targeted keywords to make your web pages search engine
friendly, thus enabling users to find targeted information when they do a Google,
Yahoo or any other search on your site.
Revize Cloud Hosting, Disaster Recovery, & Security
Resilient Hosting:
Revize uses Amazon Web Services (AWS) Hosting Infrastructure that is offered in
multiple Regions in the United States and around the World. Each Region is a
separate geographic area completely isolated one from another. AWS Regions are
connected to multiple Internet Service Providers (ISPs) and to a private global
network backbone to offer lower cost and more consistent cross-region network
latency when compared with the public internet
A region has multiple, isolated locations known as Availability Zones (AZ).
Availability Zones are inter-connected through low-latency links. A Virtual Private
Center (VPC) spans across multiple availability zones.
Revize Web Sites are hosted on a Virtual Machine running Windows Server operating
system with Internet Information Service (IIS) as a Web Server. Virtual Machine is an
EC2 instance in AWS terms is hosted inside a VPC in an availability zone of a pre-
selected region. A number of EC2 are provisioned in multiple locations across the
United States inside a Virtual Private Center isolated from the Internet and the rest of
Amazon Web Services infrastructure to offer faster access to the end-users and to
minimize the impact of an outage, whether of a specific EC2 instance, an availability
zone or an entire AWS region.
Disaster Recovery:
Windows Web Server virtual disk or EC2 Elastic Block Storage (EBS) is backed up on
evry night at 10 PM EST. Additionally, the snapshots or virtual disk backups are
subsequently automatically copied between regions to enable cross-region recovery
capabilities.
Should a Web Site hosted by Revize and monitored in automated fashion become
unavailable, another EC2 instance can be restarted. When that proves insufficient
EC2 instance will be reprovisioned in the same availability zone, a different
availability zone, or, in a different region using the latest snapshot in the matter of a
couple of minutes.
The incoming request, from the Internet traffic, is bound to a static IP address or
Elastic IP in AWS terms that leverages NAT to forward traffic to a running EC2
instance private IP address. In the case of an EC2 instance re-provisioned in the same
region, whether in the same or a different availability zone, Elastic IP is re-assigned to
the new EC2 instance.
Elastic IP is represented to the public internet using CName or A-Host domain name
services entry. In case of an EC2 instance or an availability zone failure, no
adjustment to domain name service is required. In the case of a regional, wide-spread
AWS outage, an EC2 instance is reprovisioned in a different region, re-using the
latest snapshot preserving the content as of the last automated backup. However, an
Elastic IP is specific to the region and, therefore a change to CName or A-Host
configuration is required to point to the disaster recovery regional Elastic IP.
Revize Disaster Recovery Infrastructure Diagram. AZ stands for Availability Zones
Security
Revize takes website security very seriously and we provide our clients with the very
best website protection protocols. Our data centers are located on secure premises
equipped with card-reader access, security cameras and guards on duty 24/7 to
ensure the physical protection from unauthorized entry.
Revize/AWS complies with SOC 1/ISAE 3402, SOC 2, SOC 3, FISMA, DIACAP, and
FedRAMP, PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017, ISO 27018 and other
programs. Revize is responsible for securing the content, access to the content on
the web server, to snapshots, configurations and infrastructure as a whole.
Our web and network administrators monitor network activity 24-hours-a-day to
ensure system integrity and protection against threats such as Denial of Service
(DoS) attacks that could corrupt your website or block user access. Maintaining the
secure configuration of our web servers is managed through application of
appropriate patches and upgrades, security testing, vulnerability scans, monitoring of
logs, and backups of data and OS.
Security Controls, SSL, and Active Directory (LDAP)
• Anti-malware software such as antivirus software, anti-spyware software, and
rootkit detectors
• Shield Plus Security Bundle to prevent DDoS attacks
• Intrusion detection and prevention software (such as file integrity checking
software)
• Host-based firewalls to protect CMS servers from unauthorized access
• Patch management software
• Security and Authentication Gateways
• Content filters, which can monitor traffic to and from the web server for
potentially sensitive or inappropriate data and take action as necessary
• HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and
decryption for user page requests that require more secure online transactions
• SSL (Secure Socket Layer) provides an encrypted end-to-end data path
between a client and a server regardless of platform or OS
• If you have an existing SSL Certificate we can transfer it to the new website.
Otherwise, if included, we will install a new SSL Certificate upon go live.
• Active Directory (LDAP) is compatable with the Revize CMS. It can be set up
in a variety of configurations. As part of the process we will work with you to
determine which configuration will best meet your needs.
Application Security Authentication
• Role-Based Security: Role-based authentication to add individual user
accounts and assign them system roles like Editor, Developer, Administrator,
Workflow Approvers, etc., or department roles and empower the department
to assign specific roles to users.
• Permission-Based Security: Ability to set up Content Owners/Editors and
restrict which site pages they are authorized to update
▪ Global & Department Workflow Management:
Create workflow management and approval
processes where authorized department
personnel become approvers
Did you know?
Revize will host your website and CMS in
at least two completely separate
geographic locations!
Maximum Response Times
• 1 hour for crisis issues
• 4-6 hours for critical issues
• 24 hours for normal issues
Revize Support
• 8 a.m. – 8 p.m. EST Phone Support (Monday thru Friday)
• 24X7X365 Portal & Email Support
• Dedicated support staff to provide assistance and answer all questions
• New and existing user training
• Training refreshers
• Video tutorials and online training manual
• Automatic integration of enhancements
• E-Newsletter module support
• Automatic upgrades of CMS Modules such as Calendar, Document Center,
etc…
Software Maintenance
Revize rolls out two new versions of the Revize CMS, and six to eight product
updates every year. The Revize CMS is continuously enhanced to keep pace with
cutting edge technologies and industry trends. When a software update or new
version is rolled out, Revize will automatically update all servers used by our
subscription service clients.
“As a Revize client, you will receive full
access to all enhancements to the core
components and modules in the
Revize CMS at no additional
charge.”
Revize AI ChatBot
As part of Revize’s fully integrated lineup of features, we are excited to intoduce the
latest in AI Chat technology. The
Revize ChatBot allows your
visitors to instantly find answers
to their questions – without the
need to search, find, and read an
entire webpage.
Unlike some third party live chats
that force admins to pre-populate
content, the Revize ChatBot is
quite different. It learns the
content of your website and
provides answers based on that
content.
Admins can even configure the
ChatBot to ignore certain content
of your website and learn content
of other websites.
Keep in mind, Revize developed
this feature ourselves. Which
means the maintanance, updates,
tech support are all handled directly by Revize. No need to deal with another vendor.
Revize Technology Architecture
The Revize Government CMS is a standards-based, open architecture software
product without any proprietary restrictions. Revize uses leading technologies to
avoid integration problems with existing systems and comes complete with its own
Integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and
Application Server.
Revize Intelligent Publishing WCM
“Security, Performance,
Redundancy”
Revize Project Team
Revize understands the importance of having a talented and experienced staff. We
are proud of our well-respected team of top notch experts in the field of government
website design, development, analysis, content management, training and support.
From the first creative concepts through to the design phases, and from site launch
to training of personnel and continued support of your website project, we have the
right group of seasoned professionals to work with you through the website process
and beyond. We are pleased to introduce them:
• Thomas Jean: Program Manager
• Alison Bieber: Project Manager
• Alex Parent: Creative Arts Director/Web Designer
• Samir Alley: Chief Operating Officer
• Denise Brazier: Revize CMS Trainer
• Jamie Phy: Revize CMS Integrator/Backend Developer
• Richard Opiniano: HTML Developer
• Joseph Nagrant: VP Sales/Marketing
• Derek Ortiz: Chief Technology Officer
• Akshaya Ray: Chief Cloud Architect
• Many More!
As a project manager, Thomas has managed many award-winning website projects
for our clients, including Des Moines, IA – San Carlos, CA – Largo, FL - Oswego
County, NY – Dupage County, IL - Eagle County, CO – Arlington Heights, IL -
Kentwood, MI! Thomas has brought to Revize a very special skill set. Not only does
he manage some of our highest priority projects, he is also a genuine subject matter
expert when it comes to the inner workings of government. As a former Township
Trustee in a Michigan Township, he knows the advantages that come with
modernizing the way government does business. With his unique background and
education from one of the nation’s top universities, Thomas is uniquely experienced
to give an honest and accurate assessment of your community’s website needs.
• Philosophy: Learn as much as possible about our clients and use that
knowledge to help build an amazing website.
• Education: BA degree in Political Science from University of Michigan;
• Expertise: Government procedure, special projects, public affairs, community
development.
• Role on your website project: Project Manager
Alison possesses an innate passion for innovation. Following a decade immersed in
the Opera world, she shifted her focus towards entrepreneurship and technology.
Playing a pivotal role in establishing the foundations of various initiatives within the
non-profit and small business sectors, Alison brings a diverse and proven track
record to the table.
• Philosophy: “Quality is not an act, it is a habit.” - Aristotle
• Education: M.A. in Applied Linguistics with a concentration in Foreign Language
Pedagogy, University of Massachusetts; B.M. in Vocal Performance, Boston
Conservatory at Berklee.
• Expertise: Pedagogy, management, communication
• Role on your website project: Project Manager
Ray has 20+ years of extensive technical experience with internet and website
solutions. He has worked on hundreds of government, non-profit and educational
websites and has a keen eye for web visitor requirements, information architecture,
and usability. He is also a long-time veteran of Revize Software Systems and our
clients enjoy working with him. In his career, he has deployed and/or assisted with
technical solutions for more than 500 websites. When working on a project, Ray
always visualizes himself in the client’s chair at the closing stages of the project and
makes sure that all decisions made on a project are in alignment with the client’s
vision and best practices for developing the system.
• Philosophy: “Work Hard, Help People and Live Honest."
• Education: MS in Engineering Science, Louisiana State University, Baton Rouge
• Expertise: Client Management, Project Management, Technology Development for
CMS & Web Apps
• Role on your website project: Chief Cloud Architect
Samir has more than a decade of experience in managing web site design projects.
He has deployed 360+ municipal websites and has a solid background in web design
and the latest web technologies. Formerly with Google, Samir is a leader equipped to
handle any kind of sophisticated web project. He is an exceptional communicator
with an innate listening skill that gives him the ability to understand and deploy a
client’s unspoken needs. Samir’s blend of creativity, proficiency, and technical
knowledge is unsurpassed in the industry.
• Philosophy: “Empathy, Focus, and… Impute”
• Expertise: Web Project Management - Adobe Design Premium CS5.5: Photoshop,
Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP,
JavaScript, MySQL, JQuery and HTML5.
• Role on your website project: Graphic design of website and backup support.
Denise is an educator by nature. Her 20 years of experience in the public school
system has made her a master of engaging participants during training. She
effortlessly builds effective relationships with all clients. Denise has served as
Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several
organizations in the education, non-profit and public sectors. She has been
appointed to the state’s quality committee evaluating organizational policies and
procedures for recognition.
• Philosophy: “Always explain things in the terms of your audience to ensure their
understanding”
• Education & Training: MS in the Art of Education from Marygrove College.
Certification in Secondary Education
• Expertise: Training, education, teaching, public affairs and project management.
• Role on your website project: Trainer for the Content Management toolset
Did you know?
Revize will put together a project team based on the unique needs of your project!
Revize Government CMS User Interface
1. Revize CMS User Interface Home Page
2. Users simply browse to a page that they want to edit, select the Login button,
and then insert their Login Name and Password into a login screen as shown below.
3. Edit buttons appear on the page after the Login executes. Based on users
roles/permissions, the appropriate buttons are displayed.
4. The input form appears as shown below. Content Editors can change banner, page
heading and the content displayed in the center of the page. Notice the content is
changed using a “Word Like” editor.
After the page is “saved”, the page can be sent to an approver for review or
immediately published to the web site.
Revize Quote
One concept, unlimited rounds of changes, home page template and inner page design and layout,
includes Responsive Web Design for great viewing on any size handheld internet viewing device
complete with pictures and no need to zoom in on the text!
Set-up all CMS modules listed on the following page with linking to any additional 3rd party web
application. You also receive all updates to all CMS modules for the life of your Revize relationship.
And you own the technology, design and content!
Site map development and migration according to new sitemap including spell checking and style
corrections – Up to 1,000 webpages and 1,000 documents
Annual tech support, CMS software updates (unlimited users), and website
health checks. website hosting included (30GB storage space):
Payment Options
The Revize Client First Plan offers local governments an alternative payment plan
that makes it easier to purchase a new website on your budget and spreads the one-
time project design and development costs over a longer period of time.
Through a minimum three-year contract, The Revize Client First Plan dramatically
lowers the one-time project development and start-up costs of launching a new
website. What Revize does is combine the one-time and recurring fees and
spreading them over the life of the contract. And because we value our continuing
relationships with our customers, those who extend their contract beyond the three-
year minimum will receive a redesign at the end of their fourth year with Revize Free
of Charge.
1/3rd of project costs + Annual Hosting, Support, Maintenance
1/3rd of project costs + Annual Hosting, Support, Maintenance
1/3rd of project costs + Annual Hosting, Support, Maintenance
Annual Hosting, Support, Maintenance (Optional)
Includes Free Redesign
Revize provides a free website redesign during year four of service!
Included Features
The Following Applications & Features will be integrated into Your Website:
In addition to the Government Content Management System that enables non-
technical staff to easily and quickly create/update content in the new web site,
Revize provides a suite of applications and features specifically designed for
municipalities. All of those apps and features are fully described in the following
section. The applications and features are grouped into five categories:
• Citizen’s Communication Center Apps
• Citizen’s Engagement Center Apps
• Staff Productivity Apps
• Site Administration and Security Features
• Mobile Device and Accessibility Features
Citizen’s Communication Center Apps
• Notification Center with Text/Email Alerts
• Bid Posting
• Document Center
• Email Notify
• FAQs
• Job Posting
• Multi-use Business Directory
• News Center with Facebook/Twitter Integration
• Online Forms
• Photo Gallery
• Quick Link Buttons
• Revize Web Calendar
• “Share This” Social Media Flyout App
• Sliding Feature Bar
• Language Translator
Citizen’s Engagement Center Apps
• Citizen Request Center with Captcha
• Citizen Connect (Community Blog)
• Curated “Smart Search”
• Online Interactive Forms with Bookables (Public Records Request App)
• Online Bill Pay
• RSS Feed
Staff Productivity Apps
• Agenda Posting Center
• Job Posting App
• Image Manager
• iCal Integration
• Intranet
• Link Checker
• Menu Manager
• Online Form Builder
• Staff Directory
• Website Content Archiving
• Website Content Scheduling
Site Administration and Security Features
• Audit Trail
• Auto Site Map Generator
• History Log
• URL Redirect Setup
• Roles and Permission-based Security Mode
• Secure Site Gateway
• Unique Login/Password for each Content Editor
• Web Statistics and Analytics
• Workflows by Department
Mobile Device and Accessibility Features
• Font Size Adjustment
• Alt-Tags
• Responsive Website Design (RWD)
Revize Support Includes
• 8 AM – 8PM EST Phone Support (Monday thru Friday)
• 24X7X365 Portal and Email Support
• Staff provides assistance and answers all questions
• Dedicated support staff
• New/existing user training
• Free Training Refreshers
• Video tutorials and online training manual
• Automatic integration of enhancements
• E-Newsletter Module support
• Automatic upgrade of CMS modules, such as
Calendar, Document Center, etc.
• Four major CMS upgrades per year
• Software and modules upgrades (automatic
install)
• Server hardware and OS upgrades
• Immediate bug fixes/patches
• Round the clock server monitoring
• Data Center Network upgrades
• Security and antivirus software upgrades
• Firewall and router upgrades
• Bandwidth and network infrastructure upgrades
• Remote backup of all website assets
• Tape backup of all website assets
• Quarterly Newsletters on major feature updates
• Regular webinars on CMS features and usage
Did you know?
Revize updates your Content Management System an average of 4 times per year!
Citizen’s Communication Center
Apps
DOCUMENT CENTER APP
Revize helps clients save thousands of dollars each year in employee time and
resources with our Document Management Center. Using this module you can create
and archive the documents your site
visitors need: applications,
brochures, manuals, policy and data
sheets, research papers, meeting
minutes, and more. By providing all
of your documents online, your site
visitors can access them 24/7 –
usually within two clicks -- and you
won’t incur any printing or postage
costs.
FAQ
FAQ’s make it easy for site visitors to find answers to common questions and will
greatly decrease the number of calls
coming into your switchboard each
day. In fact, within six weeks of a
Revize website launch, our clients
typically experience a significant
decrease in the number of daily
phone calls… some by as much as
23%!
E-NOTIFY
Many of our municipal clients include an email/text notification option on their
Meeting Minutes and Meeting
Agendas pages so that interested
citizens can sign up for automatic
updates anytime there is a new
posting.
JOB POSTING
Revize’s job postings app allows your site visitors to view and apply for open
positions online. Postings are removed automatically based on the job expiration
date input by your HR personnel. You can provide as much detail as you like and link
to or upload any number of files that
fully describe the job position. Best
of all, with the form fill interface, new
openings can be posted in minutes
by non-technical staff.
INTERACTIVE MAP
Not only does the Revize CMS ensure that your site is easy for visitors to navigate,
we’ve made it even easier for them navigate the real world surrounding your
location. Specific buildings, parks, bike paths, mass transit stations, nearby
businesses, tourist attractions,
parking lots, voter polling locations,
and more are incredibly easy to
identify with the familiar Google
Maps highlighted with Pins.
CALENDAR APP
The Master/Sub Calendar provides an easy-to-use tool to enhance usability and
encourage the communication of events both internally and externally. It provides
visibility and transparency into
activities, meetings, and events with
a visually appealing display and easy
to find event contact information.
The ability to insert recurring events
saves time by allowing you to create
the event once then repeat
automatically; great for Board and
City Council meetings.
NOTIFICATION CENTER
You can’t fool or control Mother Nature. But you can protect members of your
community from her wrath. Posting e
mergency notifications on your home page, any other page, or throughout your site,
this module allows your content editor to accurately explain the situation and
instruct members of your community on the next steps to take.
BID POSTING
The Bid Postings App provides a simple and easy-to-use method for organizing and
presenting bids, RFPs and RFQs online for vendors or local contractors interested in
providing products and services to your community.
BUSINESS DIRECTORY
Ideal for municipalities, chambers of commerce or any membership organization, this
module allows you to easily create and maintain a searchable directory for either
members or businesses within the website. Listings can be added, removed and
categorized by non-technical staff in a simple table interface.
NEWS CENTER WITH FACEBOOK INTEGRATION
Many of our municipal clients include an email/text notification option on their
Meeting Minutes and Meeting Agendas pages so that interested citizens can sign up
for automatic updates anytime there is a new posting.
ONLINE FORMS
Using this module, you can create -- from scratch -- an unlimited number of online
forms on any page of your site using various field options such as long answers, radio
buttons, drop-down lists, multiple choice, etc. Having online web forms provides a
quick and easy alternative for users to communicate with you and provide important
feedback, opinions or complete tasks online. These forms can be used to have web
visitors contact you with questions, comments and requests, give feedback,
volunteer, or to sign-up for various events, activities or programs.
QUICK LINKS
The Quick Links module allows site visitors to navigate to their areas of interest,
much like FAQs. Examples for users: Where do I… Get Registered for Summer Camp
Where do I… Get a Marriage License.
SHARING APP
Provides a one click drop down to multi-social media and utility
buttons. A common widget used on the web, it is intuitive and
easy to use.
SLIDING FEATURE BAR
This feature is a mainly for visual appeal. It helps to break
up pages with an interesting slide bar that can be populated
with any subjects or areas that you want to draw attention to.
For example, you may want to feature Parks & Rec, Landmarks
and Tourist Attractions.
TRANSLATOR
Revize integrates the Google Translator into your website
templates and translates from English to over 40 other
international languages. Provides users a large visual display at
the top of the web page to choose any language to convert
the text into.
Citizen’s Engagement Center
Apps
PUBLIC SERVICE REQUEST APP
This app allows residents to submit requests based on a map view. Each time an
issue is submitted, a staff member will receive an email notification. From there they
are able to respond directly to the requests. Photo submission, automatic esclation,
mobile app integration, and archived reporting make this one of our most powerful
features!
CITIZEN REQUEST CENTER
This app allows customers, residents, participants, students, or any website visitor to
post requests online. By the use of a drop down menu, individuals can forward the
request, idea, or comment to the party of interest. That item is then forwarded via
email to the proper recipient. You can add or delete department names as well as
individuals in the drop down menu at any time. Captcha is integrated to ensure each
request is genuine and not a spam.
PUBLIC RECORDS REQUEST TRACKER
This app allows public to order copies of the public records maintained by a
municipality. The request is routed to the record custodian within a department and
automated response is generated with a unique tracking number. The system allows
the full tracking, correspondence and online handling of all types of public record
request. The record request form is very flexible and customizable for every
municipality.
CITIZEN CONNECT
This app helps open up the lines of communication between administrators and their
constiuents, increasing transparency and contiuent interaction. It is a blog that
features the option to allow constiuent comments for feedback (comments can be
moderated before being published to the website).
PARKS RESERVATION
This app allows the display of parks shelters and their amenities and to
manage their availability to the public. A website visitor can search
for facilities by type available, review the amenities for each
facility and easily reserve the facility including the
option to pay for its use.
ONLINE BILL PAY
Allows clients to set-up secure on-line payment
processing for credit card transactions. Can
be used for utility and tax payments;
Purchasing items on-line; or making donations
to non-profit organizations.
RSS FEED
Site visitors will be eating out of the palm of your
hand with our RSS feeds module. Revize’s CMS allows
customers to generate RSS (Real Simple
Syndication) feeds for any genre of news or
events. RSS feeds are a trusted way to
communicate important information to site
visitors while ensuring that they remain
engaged with your organization and
regularly return to your site.
Staff Productivity Apps
AGENDA POSTING CENTER
Using this app, you can upload agendas, meeting packets, meeting minutes,
proposals for review, and more, all into one area on your website for easy access and
review before, during, or after each meeting. Old meeting agendas and information
are archived per meeting for quick access at any time.
JOB POSTING APP
This app allows you to post a job and receive resume submissions online. Candidates
can fill in all the fields and submit the job application online. Once the job application
is submitted, a link to the filled in application form will be emailed to the responsible
HR person which they can view, print and file for their records.
IMAGE MANAGER
Allows approved staff to upload images from their computer or network folders. This
very simple interface allows you to upload new pictures and stores uploaded pictures
for reuse. Each department can create their own image folders and organize image
libraries by department. Also, obsolete images can be deleted from the image library.
INTRANET
Provides a Dynamic CMS-enabled area with secure login to build out an entire
Intranet for employee specific information only. It benefits your employees to have
an internal organization landing page that can be updated with news, events, alerts
and many of the same modules used on the extranet.
LINK CHECKER
When a new link is created, the Revize system checks if the URL (link) is valid or not.
If not, an error message will be displayed. This benefits the Content Editor by double
checking bad links before they are saved on your website.
MENU MANAGER
Allows approved content editors to add or edit site-wide top navigation, department
or section specific links (e.g. left or right navigation). This feature gives you control
to change and update the Navigation menus of your website for continuous
improvement.
NEWS LETTER APP
The system allows non-technical staff to build attractive, informative newsletters and
disseminate them with one click to everyone on your distribution list. Activity metrics
include emails sent successfully to help you validate email addresses. The application
provides the ability to import contact lists, upload images, add groups, assign
contact lists to groups, as well as export lists.
ONLINE FORM BUILDER
Having online web forms provides a quick and easy alternative for users to
communicate with you and provide important feedback, or complete tasks online.
These forms can be used to have web visitors contact you with questions, comments
and requests, give feedback, volunteer, or to sign-up for various events, activities or
programs.
WEB CONTENT ARCHIVE
Your site history will never be a mystery because all content edits for your site are
archived on the Revize CMS database. Your content editors can click on the History
button to view previous versions of a particular page or content block from your site.
WEB CONTENT SCHEDULE
This feature eliminates the possibility of having dated or past events being promoted
on your site AFTER the event has passed, thus potentially undermining the perceived
accuracy and currency of the site’s content in the minds of your audience.
AUDIT TRAIL
This is a powerful administrative tracking tool that provides reports on the content
change activities of any webpage within the system. The administrator can gauge
how often the site is updated, which departments are most active; and also use the
audit trail for recovery of data if necessary.
AUTO SITEMAP TOOL
Revize CMS provides this tool to automatically generate a sitemap. Anytime a new
page is added or deleted from the system, the sitemap will republish to show the
change. An up-to-date sitemap is very critical to boost the ranking of your website in
different search engines.
HISTORY LOG
Administrators can view all the archived versions of any web page and restore any
old/archived page. It is a very useful feature for referring to any archived legal
documents or press releases.
ROLES/PERMISSION SETUP
Our CMS uses a role based authentication system where you can add individual user
accounts and assign them system roles like Editor, Developer, Administrator,
Workflow Approvers etc., or you can add roles for each department and assign
department-specific roles to each user.
SECURE SITE GATEWAY
Provides a secure login area for either users of an intranet or users to access
information not available to the general public. Once users are set-up with a secure
login ID, they can manage their own password changes as necessary.
WEBSITE STATISTICS
Revize integrates Google’s Web Analytics tool to track number of site visits, website
traffic sources, etc. Your website administrator can run various reports to collect
important data on the usage of your website.
WORKFLOWS BY DEPARTMENT
Provides a method for Supervisory Oversight of content updates. The process allows
an authorized “approver” to compare the current page with the proposed new page
content (side-by-side) for easy review and comparison.
“Our innovative solutions are
custom-tailored to meet the needs
of each individual client.”
Did you know?
Revize installs new features into your content management system on a rolling basis!
Mobile Device and Accessibility
Apps
ALT-TAGS
Use of alt tags for images, a required part of the Revize CMS
image manager feature, allows vision impaired
individuals to understand the content of the
image.
FONT SIZE ADJUSTMENT
Provides the ability for users to change
font size by clicking button to reach their
desired size. Helps those with low vision to
easily read information on your website.
RESPONSIVE WEB DESIGN
Revize uses pixel rendering Responsive Web
Design to accommodate better viewing of text
and graphics for any size screen, i.e., smart
phones, tablets, iPads and iPhones.
Thank you
For Considering Revize
Prepared by Thomas J. Jean
150 Kirts Blvd. Troy, MI 48084
Ph: 248-269-9263 x8035 Fax: 866-346-8880
www.revize.com