HomeMy WebLinkAboutItem 12t - Pure Storage Annual Maintenance
STAFF REPORT
ADMINISTRATIVE SERVICES DEPARTMENT
DATE: June 16, 2026
TO: Honorable Mayor and City Council
FROM: Henry Chen, Administrative Services Director
By: Wilson Luo, Information Technology Manager
SUBJECT: PURCHASE ORDER WITH NETSYNC, INC. FOR PURE STORAGE ANNUAL
MAINTENANCE AND SUPPORT IN THE AMOUNT OF $43,489
CEQA: Not a Project
Recommendation: Approve
SUMMARY
The City utilizes Pure Storage Flash Array storage area networks (“SAN”) to host its
core software infrastructure across two primary operating environments: City Hall
and the Police Department. These arrays hold the City's virtual server environments,
databases, operational logs, and public safety data. The current manufacturer’s
warranty and support agreements are approaching expiration. Securing these
renewals guarantees continued 24/7 engineering support, automated hardware
monitoring, and seamless software updates, vital for system uptime and institutional
cybersecurity resilience.
Utilizing NASPO ValuePoint, a national cooperative purchasing program, allows the
City to streamline the purchasing process and receive the best price possible. It is
recommended that the City Council approve a purchase order with Netsync, Inc. for
Pure Storage annual maintenance and support, in the amount $43,489.
BACKGROUND
The City relies on an enterprise storage area network (“SAN”) manufactured by Pure
Storage to host its entire centralized data infrastructure. There is a single system
overseeing all City departments except for the Police Department, which must be
separated to meet federal and state security requirements. Enterprise data services
PO for Pure Storage Annual Maintenance
June 16, 2026
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were migrated to Pure Storage flash hardware architecture to eliminate storage
latency, improve server recovery speeds, and reduce the physical server room
footprint. Rather than running a single centralized site, the City maintains a split-
architecture layout across two distinct facilities to guarantee operational
independence and security:
• City Hall Array: Powers the municipal administration network, including
Enterprise Resource Planning (“ERP”) financial software, local Land
Management Systems (“LMS”), municipal GIS mapping infrastructure, internal
communication channels, and administrative documentation databases.
• Police Department Array: Formulates the foundation for the Public Safety
network infrastructure, handling high-availability systems such as the
Computer-Aided Dispatch (“CAD”) logging systems, Records Management
Systems (“RMS”), digital forensic storage networks, and connection pipelines
to regional law enforcement databases.
The hardware uses a high-performance all-flash architecture to ensure rapid data
access and stability across all departments. To maintain data integrity, operational
continuity, and security compliance, the system requires an active, manufacturer-
certified annual maintenance and support agreement.
DISCUSSION
The requested purchase order offers comprehensive enterprise coverage provided
directly by the original equipment manufacturer, Pure Storage, Inc. This procurement
maintains the integrity of the hardware infrastructure through three primary pillars
of coverage:
1. Predictive Engineering and Component Replacement: Both storage arrays
constantly relay telemetry data back to the manufacturer via secure channels.
Pure Storage's automated monitoring platform flags hardware errors, such as
flash cell degradation or controller vulnerabilities, before they affect
operations. Replacement components are automatically packaged and
dispatched for priority overnight delivery, protecting both municipal and
public safety data networks from unexpected hardware failures.
PO for Pure Storage Annual Maintenance
June 16, 2026
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2. Security Patching and Continuous Firmware Optimization: Ransomware and
cyber-extortion vectors frequently target enterprise backup and infrastructure
systems. Active maintenance agreements guarantee immediate access to
critical operating system upgrades, cryptographic security hotfixes, and
system enhancements that harden storage arrays against emerging exploits.
3. 24/7/365 Tier-1 Engineering Support: For public safety operations, a data
outage is a critical emergency. This support contract provides the City's IT
engineers with instantaneous, unmitigated access to Tier-1 senior storage
architects to rapidly remediate any localized storage area network anomalies.
The California Government Code authorizes public agencies to utilize existing
cooperative purchasing agreements that have been competitively bid, without
conducting a separate formal bid process, resulting in administrative efficiencies and
cost savings. NASPO awarded a cooperative purchasing contract to Netsync, Inc. for
Pure Storage maintenance services for personal computing devices, servers, and
storage. The Information Technology Division has reviewed the contract, and it was
determined to meet the City’s procurement and specification requirements.
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California
Environmental Quality Act (“CEQA”), under Section 15061(b)(3) of the CEQA
Guidelines, as it can be seen with certainty that it will have no impact on the
environment.
FISCAL IMPACT
The total cost for this annual maintenance contract is $43,489. Sufficient funds have
been budgeted in the Fiscal Year 2026-27 Operating Budget for this purchase.
RECOMMENDATION
It is recommended that the City Council determine this action is not a project under
the California Environmental Quality Act (“CEQA”); and approve a Purchase Order
with Netsync, Inc. for Pure Storage annual maintenance and support in the amount
of $43,489.
PO for Pure Storage Annual Maintenance
June 16, 2026
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